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                            Let’s
                             E at!
*    Integrated
     Marketing Campaign
     for Thai Gastrobar



                                DID: (65) 6344-4608, FAX: (65) 6344-6810,
             EMAIL: admin@iconmedia.com.sg, WEB: www.iconmedia.com.sg
                             ADD: 237A Joo Chiat Road, Singapore 427494
Background


In Singapore, more and more food outlets are opening up, leading to
greater competition in the Food and Beverage Industry.

Specific to Thai eateries in Singapore, many of them are beginning to
open their eateries in neighbourhood areas.

To remain competitive, food chains must differentiate themselves
through various means of branding.

ICON provides branding solutions to enterprises seeking to stand out
from the cluttered world of food advertisement.




                                                                       2
Background                                                                          Lerk Thai




      Within about 2km radius of Thai
      Gastrobar, there are more than 10
      Thai eateries set up.

      This indicates strong competition
      within the locality for a local                        Thai
                                                             Express
      catchment population of 280,000 pax                              Bali Thai

      with 58,000 dwelling units.             Thai                     Pte Ltd

                                            Gastrobar

                                                                       Absolute
                                                                       Thai




         s   trobar
 Thai Ga

                                                                       Thai Table               Lerk Thai
                                                             Sedap
                                                             Corner

                                                 Nakhon
                                                 Kitchen   Spize
                                                           @Bedok




                                                                                                            3
Four-pronged Engagement Strategy




Awareness           Interest             Desire             Action


ICON aims to boost your outreach to hungry patrons, attracting new
customers and giving you high impact beyond the heartlands.

Building beyond brand awareness, but to elicit interest, desire and
action to support Thai Gastrobar as a destination F&B outlet of choice.
Integrated Brand Marketing Strategy

      Food reviews                                              Facebook fan acquisition
      Garnering interest                                        Monitoring analytics
      through third-party                                       Tracking comments for
      credibility                                 Social        improvement

       Potential food       Food Blogger          Media         Facebook advertising

         bloggers:          Engagement           Marketing

  1. Lady Iron Chef
                                                                                 Membership/Loyalty
  2. AspirantSG
  3. Kirbie’s Cravings                                       Promotions          card
                                                                                 Promotion activities

                                          Engagement

Professional showcase       Graphic
of food menu                Design                                              Potential
                                                                               magazines:
                                                      Advertising in     1. Appetite Asia
            Feature signature and                    Food Magazines
                                                                         2. Food & Travel
            chef recommended          Video
                                                                         3. Epicure
            dishes                  Production                           4. 8 Days Food section
            Corporate branding
Your Own Smartphone App!


                          Enhance Customer
                              Retention




                                                                      Sample App
                          VALUE
                       PROPOSITION
   Engage your                               One-stop marketing
customers anytime,                            service to engage
     anywhere                                  with your brand




                                                                  6
9 App features to Sustain Thai Gastrobar’s Branding


     Location-Based                                               QR Coupons Feature
     •   Mobile check-in functions                                •   Allow customers to redeem
         allow customers to engage                                    coupons effortlessly with
         your brand on the go                                         QR-enabled coupons
     •   Attract nearby customers



     Fan Wall Feature                                             Menu
     •   Get customers to leave                                   •   Showcase and integrate
         feedback on Thai Gastrobar                                   Thai Gastrobar’s food menu
     •   Manage comments online                                       and services




                                     GPS Coupons Feature
                                     •   Create mobile coupons for
                                         customers to unlock by
                                         ‘checking in’ at your
                                         business

                                                                                                   7
9 App features to Sustain Thai Gastrobar’s Branding




     Tell-A-Friend Feature           OpenTable Integration
     •   Let your customers share    •   Integrate a restaurant
         Thai Gastrobar virally          reservation system into your
         through social media            mobile app for on the go
                                         reservations




     Facebook Integration            Mailing List
     •   Integrate your Facebook     •   Stay in contact with your
         page to connect with your       customers by gathering
         customers easily through        names and email addresses
         social media sites




                                                                        8
Sample Events/Promotions Calendar

Campaign
                                      Events/Promotions
 Period

             Songkran Festival Games (13-15 April; Thai New Year)
  April
             Bring-A-Friend-Along (enjoy 15% off)


  May
             Vesak Day Special (most sacred day in Buddhist calendar)
             Clean plate Wednesdays! (Finish your dish in 1/2 hr for a free Thai Milk tea)


  June       June Holidays Promotion
             Beverage promotion ($1 for all drinks with every main course)


             Asahna Bucha Day (Birth & enlightenment of Buddha)
  July       Fiery Fridays (a free drink with every Tom Yum dish)
             Wednesday student offers meal

             H.M. Queens Birthday (12 August)
 August      Birthday Promotion
             Dessert Special (Free dessert with every 3 set meals)

             Vegetarian Festival
September    Sunday Specials (vegetable dishes at 15% off)
             Weekend promotions                                                              9
Brand Awareness

   Lady Iron Chef Blogger

                  Outreach:
Food Blogger
                    Twitter Followers
Engagement
                    15,835

                    Facebook Likes
                    6,690

                    Instagram Followers
                    184,283




                                               Generating
                                           conversations and
                                          interest among food
                                                 lovers

                                                        10
Brand Awareness

   AspirantSG

                  Outreach:
Food Blogger        Twitter Followers
Engagement
                    18,782

                    Facebook Likes
                    1,954




                                         Food reviews on
                                        Thai eateries in the
                                            heartlands


                                                       11
Brand Awareness

  SEO Optimisation

 Social     Website maintenance and hosting
 Media      Monitoring analytics       Outcome:
Marketing   •   No. of visits          •   Converting Facebook
            •   No. of page visits         fans to real customers
            •   % bounce rate          •   Tracking comments for
            •   Page views                 improvement
            •   Average time on site   •   Understanding taste and
            •   % new visits               preferences of
                                           customers




                                                                     12
Brand Interest

  Food Menu

 Graphic
                               Graphics and visuals
 Design          Enhancing food menu            Outcome:
                 •   Professionally             •   Purposeful design to
                     photographed dishes            arouse interest of diners
                 •   Feature signature dishes   •   Get diners to try chef
                 •   Photos take center-stage       recommended dishes




                                                                                13
Sample Promotional Posters




              Thai
            Gastrob
                   ar




                             14
Sample Menu




                Thai
              Gastrobar




                          15
Sample Menu




              16
Brand Interest

  Corporate Video

  Video
             Corporate branding for Thai Gastrobar
Production       Possible themes of video:      Outcome:
                 •   Interviewing patrons’      •   Arouse interest and whet
                     reviews/comments on            appetite of patrons
                     food                       •   Increase awareness of
                 •   Inviting food critic to        signature dishes
                     comment (expert            •   Gain third-party credibilty
                     credibility)                   from food critics
                 •   Showcase fresh and high
                     quality ingredients used




                                                                                  17
Brand Desire

   Promotional Marketing

                                               Marketing strategies
Promotions     Above-the-line marketing:          Below-the-line marketing:       Special promotions:
               •   TV programme pitches           •   Brochures                   •   Wednesday Student
               •   Print (Appetite Asia,          •   Handouts/ Flyers                Promotion
                   Epicure, Food & Travel, 8      •   Electronic Direct Mailers   •   Membership/loyalty card
                   Days)                              (EDMs)                          (20% off overall bill)
               •   Radio show pitches             •   Posters                     •   Thai Tom Yum Thursday
                   (98FM, Y.E.S, 93.3FM,          •   Wall banners                    (T3)
                   987FM)                                                         •   Singapore Food Festival
                                                                                      July 2013
                                                                                  •   Food Expo 2013




                                                                                                               18
Why ICON?


 We stand                                                   It’s about
 with your                                                   growing
brand, and                                                      and
    your                                                   sustaining
   bottom                                                      your
line, FIRST.                                               tomorrow.




  And we know that every investment dollar needs to count. So we
  make measured effort to ensure strong delivery of quality, effective
                   marketing-communications.

        We deliver impactful solutions that count.
                                                                         19
Industry leading speed-to-market, with quality.

  Fast       Because time means money, the faster we get you marketed,
             the stronger your exposure and conversion




             Best value for money. Imagine the collective strengths and

Affordable   expertise of an entire enterprise marketing department, at the
             fraction of the cost?

             As simple as that, zero hidden charges!




             While yes, we include stakeholders from Fortune 500 to
             dozens of public-private enterprises. We are proud that many
Impactful    of our clients still come back to us.

             Because we delivered with unwavering attention to detail,
             commitment and pride that we must take ‘ownership’ in the
             brand we serve.                                                  20
Benefits of ICON Integrated Marketing


Immediate & Direct                           Be The Real                       Best Bang For The
  Cost Savings                               Entrepreneur                            Buck
Cutting down redundancies &            Leave the strategy and operational     Bespoke services customised for
innovative task configurations, we      issues to the marketing &              each individual client. Because no
implement systematic ways to           communications experts. You            two contexts and brands are alike,
optimise workflows, passing the         should be focusing on being your       so we offer you the best available
direct cost savings to you.            own boss, doing what you started       options, not one that drives our
                                       out to do.                             margins the highest.




  Speed-To-Market                        We Find The Cure                         One-Stop-Shop

The earlier you get your branding      We think ahead on solutions that       From strategy to campaign
and marketing right, the faster and    will only work for the long run, and   execution, we’ve got you covered.
earlier you turnover sales. And with   not give you a quick fix solution.
integration, we leave no avenues
unturned, and fire all your engines.



                                                                                                                   21
Sample Performa - IRAS PIC Claims
                                                                           for Thai Gastrobar

                                               Cost                                PIC Grant
  6 months                            $30,000

  60% of project expenditure                                     $18,000

  PIC Bonus                                                      $15,000
  Admin Fees for PIC claim            $2,000

  Total                               $32,000                    $33,000

  Nett                                                           Zero costs



Our offering of digital engagement, knowledge engagement, customer relationship management (CRM) and knowledge
management within our integrated marketing solutions is claimable under the Productivity & Innovation Credit (PIC)
scheme as articulated by IRAS.

Clients are encouraged to make independent assessments on their eligibility for the PIC claims. For more information,
please refer to: http://www.iras.gov.sg/irashome/picredit.aspx


                                                                                                                 22
E.g. Reaching out Sample Student Community
                           Near Thai Gastrobar
Overview:
•   Approximately 15,000 full-time students and more than 1,200 academic and administrative staff
•   Strong potential in sustaining Thai Gastrobar’s brand presence with TP’s students


How to sustain brand loyalty with TP:                         Game concept:
•   Student discounts during happy hours (present student • Menu bingo (10x10 box) - to encourage
    card)                                                         frequency and getting customers to try different
•   Loyalty stamps (e.g. free dessert with every 10 stamps)       dishes on he menu. (e.g. Once they try 10 items
•   Referral point system (refer a friend and gain                in any direction, they get a free soft drink.)
    membership points)                                        •   ‘Naming a new dessert dish’ contest (participate
•   Promote on PinInterest (interface with Facebook)              by writing on Facebook page)


                                                                                           Thai
                                                                                         Gastrobar




 Temasek
Polytechnic




                                                                                                                     23
Targeted Campaign on Expatriate’s Forums




Advertising Thai
Gastrobar on forums
discussing Thai Food

• Advertising Thai
  Gastrobar’s Facebook
  page to garner ‘likes’
• Banner
  advertisements
• Pop-up
  advertisements



                                                 24

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Sample integrated marketing packages (F&B Industry)

  • 1. (Sample for Evaluation Purposes) Let’s E at! * Integrated Marketing Campaign for Thai Gastrobar DID: (65) 6344-4608, FAX: (65) 6344-6810, EMAIL: admin@iconmedia.com.sg, WEB: www.iconmedia.com.sg ADD: 237A Joo Chiat Road, Singapore 427494
  • 2. Background In Singapore, more and more food outlets are opening up, leading to greater competition in the Food and Beverage Industry. Specific to Thai eateries in Singapore, many of them are beginning to open their eateries in neighbourhood areas. To remain competitive, food chains must differentiate themselves through various means of branding. ICON provides branding solutions to enterprises seeking to stand out from the cluttered world of food advertisement. 2
  • 3. Background Lerk Thai Within about 2km radius of Thai Gastrobar, there are more than 10 Thai eateries set up. This indicates strong competition within the locality for a local Thai Express catchment population of 280,000 pax Bali Thai with 58,000 dwelling units. Thai Pte Ltd Gastrobar Absolute Thai s trobar Thai Ga Thai Table Lerk Thai Sedap Corner Nakhon Kitchen Spize @Bedok 3
  • 4. Four-pronged Engagement Strategy Awareness Interest Desire Action ICON aims to boost your outreach to hungry patrons, attracting new customers and giving you high impact beyond the heartlands. Building beyond brand awareness, but to elicit interest, desire and action to support Thai Gastrobar as a destination F&B outlet of choice.
  • 5. Integrated Brand Marketing Strategy Food reviews Facebook fan acquisition Garnering interest Monitoring analytics through third-party Tracking comments for credibility Social improvement Potential food Food Blogger Media Facebook advertising bloggers: Engagement Marketing 1. Lady Iron Chef Membership/Loyalty 2. AspirantSG 3. Kirbie’s Cravings Promotions card Promotion activities Engagement Professional showcase Graphic of food menu Design Potential magazines: Advertising in 1. Appetite Asia Feature signature and Food Magazines 2. Food & Travel chef recommended Video 3. Epicure dishes Production 4. 8 Days Food section Corporate branding
  • 6. Your Own Smartphone App! Enhance Customer Retention Sample App VALUE PROPOSITION Engage your One-stop marketing customers anytime, service to engage anywhere with your brand 6
  • 7. 9 App features to Sustain Thai Gastrobar’s Branding Location-Based QR Coupons Feature • Mobile check-in functions • Allow customers to redeem allow customers to engage coupons effortlessly with your brand on the go QR-enabled coupons • Attract nearby customers Fan Wall Feature Menu • Get customers to leave • Showcase and integrate feedback on Thai Gastrobar Thai Gastrobar’s food menu • Manage comments online and services GPS Coupons Feature • Create mobile coupons for customers to unlock by ‘checking in’ at your business 7
  • 8. 9 App features to Sustain Thai Gastrobar’s Branding Tell-A-Friend Feature OpenTable Integration • Let your customers share • Integrate a restaurant Thai Gastrobar virally reservation system into your through social media mobile app for on the go reservations Facebook Integration Mailing List • Integrate your Facebook • Stay in contact with your page to connect with your customers by gathering customers easily through names and email addresses social media sites 8
  • 9. Sample Events/Promotions Calendar Campaign Events/Promotions Period Songkran Festival Games (13-15 April; Thai New Year) April Bring-A-Friend-Along (enjoy 15% off) May Vesak Day Special (most sacred day in Buddhist calendar) Clean plate Wednesdays! (Finish your dish in 1/2 hr for a free Thai Milk tea) June June Holidays Promotion Beverage promotion ($1 for all drinks with every main course) Asahna Bucha Day (Birth & enlightenment of Buddha) July Fiery Fridays (a free drink with every Tom Yum dish) Wednesday student offers meal H.M. Queens Birthday (12 August) August Birthday Promotion Dessert Special (Free dessert with every 3 set meals) Vegetarian Festival September Sunday Specials (vegetable dishes at 15% off) Weekend promotions 9
  • 10. Brand Awareness Lady Iron Chef Blogger Outreach: Food Blogger Twitter Followers Engagement 15,835 Facebook Likes 6,690 Instagram Followers 184,283 Generating conversations and interest among food lovers 10
  • 11. Brand Awareness AspirantSG Outreach: Food Blogger Twitter Followers Engagement 18,782 Facebook Likes 1,954 Food reviews on Thai eateries in the heartlands 11
  • 12. Brand Awareness SEO Optimisation Social Website maintenance and hosting Media Monitoring analytics Outcome: Marketing • No. of visits • Converting Facebook • No. of page visits fans to real customers • % bounce rate • Tracking comments for • Page views improvement • Average time on site • Understanding taste and • % new visits preferences of customers 12
  • 13. Brand Interest Food Menu Graphic Graphics and visuals Design Enhancing food menu Outcome: • Professionally • Purposeful design to photographed dishes arouse interest of diners • Feature signature dishes • Get diners to try chef • Photos take center-stage recommended dishes 13
  • 14. Sample Promotional Posters Thai Gastrob ar 14
  • 15. Sample Menu Thai Gastrobar 15
  • 17. Brand Interest Corporate Video Video Corporate branding for Thai Gastrobar Production Possible themes of video: Outcome: • Interviewing patrons’ • Arouse interest and whet reviews/comments on appetite of patrons food • Increase awareness of • Inviting food critic to signature dishes comment (expert • Gain third-party credibilty credibility) from food critics • Showcase fresh and high quality ingredients used 17
  • 18. Brand Desire Promotional Marketing Marketing strategies Promotions Above-the-line marketing: Below-the-line marketing: Special promotions: • TV programme pitches • Brochures • Wednesday Student • Print (Appetite Asia, • Handouts/ Flyers Promotion Epicure, Food & Travel, 8 • Electronic Direct Mailers • Membership/loyalty card Days) (EDMs) (20% off overall bill) • Radio show pitches • Posters • Thai Tom Yum Thursday (98FM, Y.E.S, 93.3FM, • Wall banners (T3) 987FM) • Singapore Food Festival July 2013 • Food Expo 2013 18
  • 19. Why ICON? We stand It’s about with your growing brand, and and your sustaining bottom your line, FIRST. tomorrow. And we know that every investment dollar needs to count. So we make measured effort to ensure strong delivery of quality, effective marketing-communications. We deliver impactful solutions that count. 19
  • 20. Industry leading speed-to-market, with quality. Fast Because time means money, the faster we get you marketed, the stronger your exposure and conversion Best value for money. Imagine the collective strengths and Affordable expertise of an entire enterprise marketing department, at the fraction of the cost? As simple as that, zero hidden charges! While yes, we include stakeholders from Fortune 500 to dozens of public-private enterprises. We are proud that many Impactful of our clients still come back to us. Because we delivered with unwavering attention to detail, commitment and pride that we must take ‘ownership’ in the brand we serve. 20
  • 21. Benefits of ICON Integrated Marketing Immediate & Direct Be The Real Best Bang For The Cost Savings Entrepreneur Buck Cutting down redundancies & Leave the strategy and operational Bespoke services customised for innovative task configurations, we issues to the marketing & each individual client. Because no implement systematic ways to communications experts. You two contexts and brands are alike, optimise workflows, passing the should be focusing on being your so we offer you the best available direct cost savings to you. own boss, doing what you started options, not one that drives our out to do. margins the highest. Speed-To-Market We Find The Cure One-Stop-Shop The earlier you get your branding We think ahead on solutions that From strategy to campaign and marketing right, the faster and will only work for the long run, and execution, we’ve got you covered. earlier you turnover sales. And with not give you a quick fix solution. integration, we leave no avenues unturned, and fire all your engines. 21
  • 22. Sample Performa - IRAS PIC Claims for Thai Gastrobar Cost PIC Grant 6 months $30,000 60% of project expenditure $18,000 PIC Bonus $15,000 Admin Fees for PIC claim $2,000 Total $32,000 $33,000 Nett Zero costs Our offering of digital engagement, knowledge engagement, customer relationship management (CRM) and knowledge management within our integrated marketing solutions is claimable under the Productivity & Innovation Credit (PIC) scheme as articulated by IRAS. Clients are encouraged to make independent assessments on their eligibility for the PIC claims. For more information, please refer to: http://www.iras.gov.sg/irashome/picredit.aspx 22
  • 23. E.g. Reaching out Sample Student Community Near Thai Gastrobar Overview: • Approximately 15,000 full-time students and more than 1,200 academic and administrative staff • Strong potential in sustaining Thai Gastrobar’s brand presence with TP’s students How to sustain brand loyalty with TP: Game concept: • Student discounts during happy hours (present student • Menu bingo (10x10 box) - to encourage card) frequency and getting customers to try different • Loyalty stamps (e.g. free dessert with every 10 stamps) dishes on he menu. (e.g. Once they try 10 items • Referral point system (refer a friend and gain in any direction, they get a free soft drink.) membership points) • ‘Naming a new dessert dish’ contest (participate • Promote on PinInterest (interface with Facebook) by writing on Facebook page) Thai Gastrobar Temasek Polytechnic 23
  • 24. Targeted Campaign on Expatriate’s Forums Advertising Thai Gastrobar on forums discussing Thai Food • Advertising Thai Gastrobar’s Facebook page to garner ‘likes’ • Banner advertisements • Pop-up advertisements 24