Presentation deck from a webinar presented on September 6, 2018. Successful GRC programs are built on user adoption, effective reporting to management and stakeholders, and the ability to continue to refresh and update your GRC program to stay current with your organization’s evolving requirements. In this 30-minute webinar, you’ll learn how Archer customers are leveraging Iceberg APS to augment, support and mentor internal resources to deliver a more efficient and effective GRC program. Video available at http://icebergnetworks.com/webinar-how-archer-users-are-leveraging-iceberg-aps-for-a-stronger-grc-program/

1. How to leverage Iceberg APS
for a stronger Archer program
WEBINAR • SEPTEMBER 6, 2018

2. Delivering Risk Intelligence
How to leverage Iceberg APS for a stronger Archer program
Paul Everest
VP MANAGED SERVICES
About Iceberg
ü 100% focus on Governance,
Risk Management & Compliance (GRC)
ü Staff includes 25+ full-time GRC consultants
& certified developers
ü Customers include top financials,
insurance, health care, manufacturers,
retail, government in North America.
Glen Gower
DIRECTOR OF MARKETING

3. Delivering Risk Intelligence
A full lifecycle of GRC services
Management
Workshops
Visioning & Alignment
CMO/FMO
KRI/KxI
Professional
Services
Implementation
& Integration
Solution Lifecycle
Management
Iceberg
APS
Post-Production Support
Mentoring, Coaching
& Skills Development
Sandboxes
Risk Intelligence
Academy
Case Studies
Best Practices
Webinars
GRC
Innovation
Reporting / Dashboards
Toolkits & Enhancements

4. Delivering Risk Intelligence
Iceberg Archer Program Support (APS)
1
User Adoption
2
Self-Sufficiency

5. Delivering Risk Intelligence
Archer Customer Challenges
“I’m struggling to find
and keep experienced
Archer developers”
“I need advice on how
to use Archer”
“Our team needs
mentoring and training
so we’re self-sufficient”
“We need to make
Archer more user-
friendly”

6. Delivering Risk Intelligence
We’ve helped…
A large hospital in
California
…that had a backlog of priority tickets and issues
after their Archer admin left
A major financial
institution in Chicago
…that was challenged with user adoption due to an
incomplete implementation
An investment firm
in Canada
…to augment the skills of internal resources and
build a strong Archer team

7. Delivering Risk Intelligence
A PARTNERSHIP
6 months / 1 year
ACCESS TO ICEBERG RESOURCES
Certified Archer
developers & architects
Subject Matter Experts (SMEs)
FLEXIBLE
Fixed Price (Dedicated)
or
Time & Materials
(On Demand)
Dedicated
Support
On-Demand
Support
Sandbox
Environments
Skills
Development

8. Delivering Risk Intelligence
Dedicated
Support
• Named Primary and
Secondary resource
• Report to client IT business
owner for Archer
• .25 and .50 FTE options
• Client and Iceberg
environments
Training &
Mentoring
Hybrid
Support
• Provide training and support
to client Archer developers
• Weekly meetings to answer
questions and show how to
configure
• Sandboxes available for
training & skills development
• Named Primary and
Secondary resource
• Allocated work as part of
client’s Archer team
• Training and mentoring
• .25 and .50 FTE options

9. Delivering Risk Intelligence
1. Improving the end-user experience
2. Demonstrations on how Archer use cases
integrate with each other, including new
release capabilities
3. Insights on how other clients have developed
programs and solutions
4. Guidance on GRC in general
Archer and
GRC

10. Delivering Risk Intelligence
Archer Program Support (APS) – Operational Support
Embedded Instructional Videos

11. Delivering Risk Intelligence
Archer Program Support (APS) – Operational Support
In-Line Reports

12. Delivering Risk Intelligence
Archer Program Support (APS) – Operational Support
Custom Buttons

13. Delivering Risk Intelligence
Archer Program Support (APS) – Operational Support

14. Delivering Risk Intelligence
Iceberg’s Experience
Melissa Cohoe
Regulatory Compliance
Regulatory Change Management
Business Continuity / DR
David Pearson
Policy Management
Controls Assurance
Regulatory Compliance
Kirk Hogan
Internal Audit
Third Party Risk
Operational Risk
Andrew Vesay
Enterprise Risk
Security Operations
Vulnerability

15. Delivering Risk Intelligence
Packaging & Pricing
Dedicated
Support
• Named primary & secondary developer
resources
• 6 month or 1 year options
• Access to other Iceberg resources (architects,
testing, mentoring, coaching)
Monthly package
30 or 75 hours
On-Demand
Support
• Resources assigned as requested & available
• Time & Material / hourly rate
• Access to other Iceberg resources (architects,
testing, mentoring, coaching)
Hourly rate

16. Delivering Risk Intelligence
Q&A
Paul Everest
VP MANAGED SERVICES
Dedicated
Support
On-Demand
Support
Sandbox
Environments
Skills
Development

17. ü 100% focus on Governance,
Risk Management &
Compliance (GRC)
Delivering Risk Intelligence
ü Staff includes 25+ full-time
GRC consultants
& certified developers
ü Customers include top
financials, insurance, health
care, manufacturers, retail,
gov’t in North America.

18. Thank you!
Webinar replay: icebergnetworks.com

19. Delivering Risk Intelligence
“Trusted, aggregated and transparent risk data enabling organizations
to make more informed, confident and effective business decisions.”
Delivering Risk Intelligence
Disconnected risk
& business data
Aggregated &
integrated for context
Analyzed &
interpreted
Better business
decisions & actions