The development of Artificial Intelligence is increasingly present in our lives and as time goes by, its presence will grow thanks to the momentum that enterprises are currently providing. One of the most engaging AI applications are chatbots, which interact with real-time users in order to assist them to perform a task -such as booking a hotel, answering a question or looking for specific information on the Internet- while simulating that a real human is behind the scene. Data is knowledge, and the data that has been stored in your Azure SQL database can be used as an input for a bot which assists a company's customers in order to process the information for them and return expected results. This session will be focused on explaining what are the actors involved when building a bot capable of obtaining data from your storage, including Azure SQL Database, Microsoft Bot Framework and LUIS (Language Understanding Intelligent Services).

1. Clever data: Building a
chatbot from your database
Luis Beltrán
April 27th, 2019

2. Luis Beltrán
• Microsoft MVP in Developer Technologies
• Researcher and PhD student at Tomás Bata University in Zlín,
Czech Republic.
• Professor at Tecnológico Nacional de México in Celaya, Mexico.
@darkicebeam
luis@luisbeltran.mx

4. • A bot performs an action:
• Typically, bots react/respond to messages (conversational bots).
• Bots might run a background task.
• A bot detects a user’s intent.
• A bot is able to combine millions of data from different sources.
• A bot is available 24/7/365
• Any platform, anywhere.
• A bot uses AI to improve the user experience and keeps human effort
to a minimum.

6. Handoff to Human
Every company deals with this:

7. Handoff to Human
First
triage/data
collection
Simple and
repetitive
solutions
If it is simple and repetitive, it can
be coded. Bots can accelerate it

9. Handoff to Human
Bot to human hand off: Complete or supervised

10. Thank you for providing all this information. I
have John with me now who will take from here
and help you out
Hello, this is John. I understand your computer
won’t power on. Let’s take a look at some
service options
I’ve tried these steps, my computer still won’t turn on
Sounds lovely, thank you
I suggest us to request a hardware service. We can have one
of our service engineers look at your computer
Note to operator: It sounds like the user will need hardware
replacement, what next step should I take?
Apologize to
user
Suggest
hardware
service
Let me type

11. What is the Bot Framework?
Goals
• Start Simple. Add Complexity. No dead-ends.
• Bot adapts to the user, based on context
• Composable and intelligent controls to manage complexity
Bot Controls
LUIS
Query over database via
Azure Search
Form
Filling
QnA
C#
Customer’s
Business Logic
& DataBot Connector
Cortana Direct Line
What?
• Tools for building REST Web Sites
• Services to enrich
• Mechanisms for receive events
• Data to debug and analyze
Why?
• Implements standard protocols
• Modeling conversations is hard. Tools help!
• UI across multiple canvases is hard. Cards rock!
• Language Understanding is hard
• Common and well understood patterns

12. Bot web service
Your bot code
Entity
Extraction
Speech
Vision/Face
Natural
Language
Translation
+ Microsoft Cognitive Services
Search
Emotion
Knowledge
API
…
Message input <> output
State Management
Bot Connector Service
Conversation Canvas/Channels
……
…
Other services, APIs,
Databases, Azure Machine
Learning, Azure Search,
etc…
Bot Builder SDK
Web Chat
Direct Line…
Email
Facebook
GroupMe
Kik
Skype
Slack
Telegram
Twilio (SMS)
An x-ray of a typical bot
Bot Builder SDK
Your bot code goes here

13. Bot Connector messages
Your bot
{
"type": "Message",
"id": "68YrxgtB53Y",
"conversationId": "DphPaFQrDuZDKyCez4AFGcT4vy5aQDje1lLGIjB8v18MFtb",
"language": "en",
"text": "You can say "/order" to order!",
"attachments": [ ],
"from": {
"name": "+12065551212",
"channelId": "sms",
"address": "+12065551212",
"id": "Ro52hKN287",
"isBot": false
},
"channelData": { SMS data here },
"botUserData": { your data here },
...
}
Bot
Connector

14. Bot Builder
SDK
Template
Your Bot LUIS
Publish to
Azure
Connect to
users
Add dialog
smarts

15. Bot Builder SDK Template

17. Language Understanding Intelligent Service (LUIS)
“I want to find
news about flight
delays”
{
“entities”: [
{
“entity”: “flight delays”,
“type”: “Topic”
}
],
“intents”: [
{
“intent”: “FindNews”,
“score”: 0.99853384
},
{
“intent”: “None”,
“score”: 0.07289317
},
{
“intent”: “ReadNews”,
“score”: 0.0167122427
},
{
“intent”: “ShareNews”,
“score”: 1.0919299E-06
}
]
}

18. Publish to Azure

19. Connect to Users

20. Add Dialog Smarts with Adaptive Cards
Notification Microsoft Teams Skype Android iOS

21. https://github.com/icebeam7

22. Bot scenarios
• Q & A
• Helpdesk
• Product selection
• Task automation
• Monitoring
• Expert Systems

23. Call to action
• Microsoft Bot Framework https://dev.botframework.com/
• Microsoft Cognitive Services https://microsoft.com/cognitive
• Bot Builder http://github.com/Microsoft/botbuilder
• LUIS https://luis.ai
• Docs https://aka.ms/azure/bots/overview/docs

24. ¡Thank you for
your attention!
Luis Beltrán
Tomás Bata University in Zlín
Tecnológico Nacional de México en Celaya
luis@luisbeltran.mx luisbeltran.mx @darkicebeam
GitHub:
https://github.com/icebeam7
LinkedIn:
https://linkedin.com/in/luisantoniobeltran
SlideShare:
https://slideshare.net/icebeam
YouTube:
https://youtube.com/user/darkicebeam
About Me:
https://about.me/luis-beltran