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IBM Software                                                     Thought Leadership White Paper
Rational




Smarter responses to the marketplace
with enterprise portfolio management
By Roger LeBlanc, Rational sales executive, IBM Software Group
2    Smarter responses to the marketplace with enterprise portfolio management




Contents                                                                         the right opportunities for their growth. Project portfolio
                                                                                 management models have traditionally been considered
    2 Examining the plateau of project success rates                             among the most effective management frameworks to keep IT
    3 Integrating projects, products and applications within                     investments in check with business strategies. However,
      portfolio management                                                       because the strategy formulation process is usually aligned to
                                                                                 the annual business planning cycle, with the most committed
    4 Using a single, comprehensive solution for IT portfolio                    organizations providing a biannual update, this is often a
      management                                                                 struggle. Shifts in market segments do not wait for business
    5 Turning to IBM for a business solution                                     planning cycles, and whoever manages to be first on a market-
                                                                                 place trend will likely reap higher margins and earn a top spot
                                                                                 in the customer’s mindshare.
Examining the plateau of project
success rates                                                                    Project portfolio management models started to take hold in
Changes in marketplace conditions and customer demands accelerate                the corporate IT world in the late nineties. Early on, one of
at an ever-increasing rate.                                                      the most common industry trends used to justify the need for
                                                                                 project portfolio management was that more than half of IT
Traditional marketplace leaders are competing head-to-head with                  projects were failing. Over the years, and following many
smaller, better differentiated competitors vying for market share via            millions of dollars invested in project portfolio management
the web.                                                                         solutions and practices, a significant corresponding increase in
                                                                                 project success was not seen. Clearly, linking project invest-
Software—whether embedded in a product or consumed as the prod-                  ments to strategies is a good idea, but project portfolio
uct itself—is changing the game. It is increasingly a primary differ-            management alone is not sufficient to change the course and
entiator and value driver in the minds of consumers and customers.               lead to a measurable effect on returns on investment and
                                                                                 marketplace positioning. Consequently, product and project
All these factors and more are accelerating the race to the
marketplace. Businesses today need an ability to harness this
new reality and make it work for them. The key is to embrace
IBM Software   3




investment decisions are not based on objective information      complex applications and systems providers) or with product
or current consumer needs but rather on “the loudest voice in    portfolio management (for complex software products and
the room,” which may be one reason that so many IT projects      embedded software providers). A key driver behind this shift is
fail. The lack of marketplace- and customer-driven decision      the realization that the investment decision support construct
support prevents businesses from:                                used to prioritize and manage IT investments must better
                                                                 represent the needs and priorities of end users and consumers
●   Accommodating innovative ideas that arrive after the pro-    of products and services. Inserting this application or product
    ject’s start, resulting in missed revenue opportunities.     portfolio management layer provides the focus required to
●   Determining whether or when a project should be              drive timely decisions based on the input and needs of those
    terminated or rescoped to pursue new, more-valuable          who use the products and services that organizations deploy.
    opportunities.                                               Additionally, using a product or application portfolio process
●   Adjusting limited budget allocations in a timely manner to   model provides a buffer between each business planning cycle.
    support the initiatives generating the most value to the     This buffer allows for timely adjustments to the portfolio of
    business.                                                    investments based on changes in marketplace or business
●   Estimating the true costs, risks and value of prospective    conditions, which may or may not require a change to
    project investments, keeping organizations from realizing    organizational strategies themselves.
    their strategic and tactical goals.
                                                                 To achieve maximum value from their portfolio of invest-
Because investing in project portfolio management solutions      ments, businesses need to not only work faster but also work
alone hasn’t worked, business leaders need to approach the       smarter. They must listen to and incorporate the voice of all
optimization of their investments in a new way.                  stakeholders. Moreover, they must measure and objectively
                                                                 evaluate data to determine the benefit and value of a product,
Integrating projects, products and                               feature or capability to the business.
applications within portfolio management
A growing trend across several industries, and embraced as an    Today’s faster, smarter organizations are the ones that effec-
effective way to deal with changes in the marketplace, is sup-   tively link strategies to execution. By establishing a model that
plementing or replacing traditional project portfolio manage-    allows for timely adjustments to the portfolios from inception
ment with application portfolio management (for large and        all the way through the execution life cycle, businesses can
4   Smarter responses to the marketplace with enterprise portfolio management




build the right product at the right time for the right cus-                    Customer needs do not wait for product and application
tomers. Additionally, beyond the shortcomings of project                        releases
portfolio management for organizations needing to quickly                       The race to the marketplace is not only with competitors but
adjust and rebalance their portfolio in real time, other factors                also with customer wants and needs. Businesses need to be
are forcing executives to revisit assumptions.                                  able to listen and respond to the voice of the customer—
                                                                                before they start projects as well as throughout the process.
A project isn’t the sum of its parts—but rather a container
for them                                                                        To avoid the chance that a product or application will be out-
After a project has been launched, it can be quite difficult to                 moded by the time it reaches the marketplace, customer needs
change its course, mostly because the project is bound by the                   must be identified, prioritized and traced across the execution
processes and governance designed to push it through its life                   process. The customer voice needs to have presence and
cycle. As a result, engineers often efficiently do the wrong                    authority throughout the entire life cycle.
thing because the project life-cycle process can’t easily accom-
modate changes that happen after the start of a project.                        By adopting product or application portfolio management
                                                                                within their portfolio management models, businesses can
Today, being a leading organization is not simply about                         assemble the end product or application in a flexible, near-
accommodating change—it’s about embracing it. As a result,                      real-time manner. They can gain and maintain proximity with
executives are focused on the opportunities that change can                     the customer through ideation and prioritization activities. As
drive and how to take advantage of them. The best way is to                     a result, businesses can achieve quicker time to market with
not think of the project as the end goal but rather as a con-                   the right product—increasing their chance of being first to the
tainer for its components, such as product features, require-                   marketplace, which usually garners a premium profit.
ments and fixes: components that truly represent the value of
the project to the business. The focus shifts from protecting                   Using a single, comprehensive solution for
the boundaries of the project to optimizing content and
                                                                                IT portfolio management
keeping it current, relevant and aligned to the needs of the
                                                                                Choosing among project portfolio, product portfolio and
business. By adopting a product or application portfolio mind-
                                                                                application portfolio management models is often difficult for
set, organizations can gain that acute perspective of value.
                                                                                any given organization. In many cases, the best answer is a
Aligning strategies to execution is not about picking projects;
                                                                                combination of two. Highly product-focused organizations
it is about keeping projects relevant and value-added.
IBM Software   5




will favor a product portfolio management framework to drive       Plus, a solution built on best practices and proven governance
the strategy layer but can take advantage of project portfolio     frameworks can improve the portfolio management and prod-
practices for their operational layer. The challenge this poses    uct management processes and compliance, helping a business
to executives is how to benefit from the best of both domains       to better plan, execute and measure the performance of its
while keeping the overall process model simple and flexible; an     product lines.
effective approach is to adopt a portfolio management con-
struct that can simultaneously work for projects, products and     Improve quality
applications—in other words, a construct that can act as an        A portfolio management framework that is adaptable for prod-
umbrella over all portfolio management models, whether it          ucts, applications and project management infuses flexibility
focuses on projects, products or applications.                     into its processes, enabling a business to quickly adjust
                                                                   roadmaps to both realign with changing marketplace needs
Make the right decisions                                           and accommodate innovative ideas that may occur after the
An integrated portfolio management solution can capture            start of a project. It can also help decision makers visualize and
business and marketplace requirements from customers, ana-         prioritize customer needs to help ensure that a product’s most
lysts, marketplace researchers and internal stakeholders. By       valuable capabilities are not minimized or eliminated through
collecting and centralizing that information as well as other      project delivery.
product- and project-critical data, a solution can bridge the
gap between business and IT and can support informed deci-         Turning to IBM for a business solution
sion making, status reporting and portfolio review. As a result,   IBM offers IBM Rational® software for portfolio manage-
business leaders can make the right investments and build the      ment, which can provide an adapted solution for products,
right products for the right marketplaces at the right time—       projects and applications. This modular and flexible approach
improving business success.                                        supports multiple methodologies and is built on best practices
                                                                   for both processes and guidance.
Speed time to market
With project, product and application data centralized, busi-      IBM Rational Focal Point™ software delivers integrated
nesses can escape the chaos of trying to manage information in     portfolio and product management capabilities to business
emails, documents and spreadsheets. Users can quickly obtain       users. It helps drive business value and innovation by empow-
the information they need, when they need it—improving             ering executives and leaders to prioritize investments; make
their ability to respond to changing marketplace and business      informed, objective decisions; perform scenario, statistical and
conditions.                                                        financial analyses; and align project decisions with financial,
                                                                   marketplace and business needs. This top-down solution is
                                                                   designed to be easy for line-of-business decision makers to use
                                                                   and adopt, providing a quicker return on investment.
For more information
To learn more about IBM Rational Focal Point software
and other management solutions, please contact your
IBM sales representative or IBM Business Partner, or visit:
ibm.com/rational/offerings/ppm
                                                              © Copyright IBM Corporation 2010

Additionally, financing solutions from IBM Global Financing    IBM Corporation
can enable effective cash management, protection from tech-   Software Group
                                                              Route 100
nology obsolescence, improved total cost of ownership and     Somers, NY 10589
return on investment. Also, our Global Asset Recovery         U.S.A.
Services help address environmental concerns with new, more   Produced in the United States of America
energy-efficient solutions. For more information on           July 2010
IBM Global Financing, visit: ibm.com/financing                 All Rights Reserved

                                                              IBM, the IBM logo, ibm.com, Rational and Focal Point are
                                                              trademarks of International Business Machines Corp., registered in many
                                                              jurisdictions worldwide. Other product and service names might be
                                                              trademarks of IBM or other companies. A current list of IBM trademarks
                                                              is available on the web at “Copyright and trademark information” at
                                                              ibm.com/legal/copytrade.shtml

                                                              References in this publication to IBM products or services do not imply
                                                              that IBM intends to make them available in all countries in which
                                                              IBM operates.

                                                              The information contained in this documentation is provided for
                                                              informational purposes only. While efforts were made to verify the
                                                              completeness and accuracy of the information contained in this
                                                              documentation, it is provided “as is” without warranty of any kind,
                                                              express or implied. In addition, this information is based on IBM’s current
                                                              product plans and strategy, which are subject to change by IBM without
                                                              notice. IBM shall not be responsible for any damages arising out of the
                                                              use of, or otherwise related to, this documentation or any other
                                                              documentation. Nothing contained in this documentation is intended to,
                                                              nor shall have the effect of, creating any warranties or representations
                                                              from IBM (or its suppliers or licensors), or altering the terms and
                                                              conditions of the applicable license agreement governing the use of
                                                              IBM software.

                                                              IBM customers are responsible for ensuring their own compliance with
                                                              legal requirements. It is the customer’s sole responsibility to obtain advice
                                                              of competent legal counsel as to the identification and interpretation of
                                                              any relevant laws and regulatory requirements that may affect the
                                                              customer’s business and any actions the customer may need to take to
                                                              comply with such laws.

                                                              All customer examples described are presented as illustrations of how
                                                              those customers have used IBM products and the results they may have
                                                              achieved. Actual environmental costs and performance characteristics may
                                                              vary by customer.


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IBM White Paper | Smarter responses to the marketplacewith enterprise portfolio management

  • 1. IBM Software Thought Leadership White Paper Rational Smarter responses to the marketplace with enterprise portfolio management By Roger LeBlanc, Rational sales executive, IBM Software Group
  • 2. 2 Smarter responses to the marketplace with enterprise portfolio management Contents the right opportunities for their growth. Project portfolio management models have traditionally been considered 2 Examining the plateau of project success rates among the most effective management frameworks to keep IT 3 Integrating projects, products and applications within investments in check with business strategies. However, portfolio management because the strategy formulation process is usually aligned to the annual business planning cycle, with the most committed 4 Using a single, comprehensive solution for IT portfolio organizations providing a biannual update, this is often a management struggle. Shifts in market segments do not wait for business 5 Turning to IBM for a business solution planning cycles, and whoever manages to be first on a market- place trend will likely reap higher margins and earn a top spot in the customer’s mindshare. Examining the plateau of project success rates Project portfolio management models started to take hold in Changes in marketplace conditions and customer demands accelerate the corporate IT world in the late nineties. Early on, one of at an ever-increasing rate. the most common industry trends used to justify the need for project portfolio management was that more than half of IT Traditional marketplace leaders are competing head-to-head with projects were failing. Over the years, and following many smaller, better differentiated competitors vying for market share via millions of dollars invested in project portfolio management the web. solutions and practices, a significant corresponding increase in project success was not seen. Clearly, linking project invest- Software—whether embedded in a product or consumed as the prod- ments to strategies is a good idea, but project portfolio uct itself—is changing the game. It is increasingly a primary differ- management alone is not sufficient to change the course and entiator and value driver in the minds of consumers and customers. lead to a measurable effect on returns on investment and marketplace positioning. Consequently, product and project All these factors and more are accelerating the race to the marketplace. Businesses today need an ability to harness this new reality and make it work for them. The key is to embrace
  • 3. IBM Software 3 investment decisions are not based on objective information complex applications and systems providers) or with product or current consumer needs but rather on “the loudest voice in portfolio management (for complex software products and the room,” which may be one reason that so many IT projects embedded software providers). A key driver behind this shift is fail. The lack of marketplace- and customer-driven decision the realization that the investment decision support construct support prevents businesses from: used to prioritize and manage IT investments must better represent the needs and priorities of end users and consumers ● Accommodating innovative ideas that arrive after the pro- of products and services. Inserting this application or product ject’s start, resulting in missed revenue opportunities. portfolio management layer provides the focus required to ● Determining whether or when a project should be drive timely decisions based on the input and needs of those terminated or rescoped to pursue new, more-valuable who use the products and services that organizations deploy. opportunities. Additionally, using a product or application portfolio process ● Adjusting limited budget allocations in a timely manner to model provides a buffer between each business planning cycle. support the initiatives generating the most value to the This buffer allows for timely adjustments to the portfolio of business. investments based on changes in marketplace or business ● Estimating the true costs, risks and value of prospective conditions, which may or may not require a change to project investments, keeping organizations from realizing organizational strategies themselves. their strategic and tactical goals. To achieve maximum value from their portfolio of invest- Because investing in project portfolio management solutions ments, businesses need to not only work faster but also work alone hasn’t worked, business leaders need to approach the smarter. They must listen to and incorporate the voice of all optimization of their investments in a new way. stakeholders. Moreover, they must measure and objectively evaluate data to determine the benefit and value of a product, Integrating projects, products and feature or capability to the business. applications within portfolio management A growing trend across several industries, and embraced as an Today’s faster, smarter organizations are the ones that effec- effective way to deal with changes in the marketplace, is sup- tively link strategies to execution. By establishing a model that plementing or replacing traditional project portfolio manage- allows for timely adjustments to the portfolios from inception ment with application portfolio management (for large and all the way through the execution life cycle, businesses can
  • 4. 4 Smarter responses to the marketplace with enterprise portfolio management build the right product at the right time for the right cus- Customer needs do not wait for product and application tomers. Additionally, beyond the shortcomings of project releases portfolio management for organizations needing to quickly The race to the marketplace is not only with competitors but adjust and rebalance their portfolio in real time, other factors also with customer wants and needs. Businesses need to be are forcing executives to revisit assumptions. able to listen and respond to the voice of the customer— before they start projects as well as throughout the process. A project isn’t the sum of its parts—but rather a container for them To avoid the chance that a product or application will be out- After a project has been launched, it can be quite difficult to moded by the time it reaches the marketplace, customer needs change its course, mostly because the project is bound by the must be identified, prioritized and traced across the execution processes and governance designed to push it through its life process. The customer voice needs to have presence and cycle. As a result, engineers often efficiently do the wrong authority throughout the entire life cycle. thing because the project life-cycle process can’t easily accom- modate changes that happen after the start of a project. By adopting product or application portfolio management within their portfolio management models, businesses can Today, being a leading organization is not simply about assemble the end product or application in a flexible, near- accommodating change—it’s about embracing it. As a result, real-time manner. They can gain and maintain proximity with executives are focused on the opportunities that change can the customer through ideation and prioritization activities. As drive and how to take advantage of them. The best way is to a result, businesses can achieve quicker time to market with not think of the project as the end goal but rather as a con- the right product—increasing their chance of being first to the tainer for its components, such as product features, require- marketplace, which usually garners a premium profit. ments and fixes: components that truly represent the value of the project to the business. The focus shifts from protecting Using a single, comprehensive solution for the boundaries of the project to optimizing content and IT portfolio management keeping it current, relevant and aligned to the needs of the Choosing among project portfolio, product portfolio and business. By adopting a product or application portfolio mind- application portfolio management models is often difficult for set, organizations can gain that acute perspective of value. any given organization. In many cases, the best answer is a Aligning strategies to execution is not about picking projects; combination of two. Highly product-focused organizations it is about keeping projects relevant and value-added.
  • 5. IBM Software 5 will favor a product portfolio management framework to drive Plus, a solution built on best practices and proven governance the strategy layer but can take advantage of project portfolio frameworks can improve the portfolio management and prod- practices for their operational layer. The challenge this poses uct management processes and compliance, helping a business to executives is how to benefit from the best of both domains to better plan, execute and measure the performance of its while keeping the overall process model simple and flexible; an product lines. effective approach is to adopt a portfolio management con- struct that can simultaneously work for projects, products and Improve quality applications—in other words, a construct that can act as an A portfolio management framework that is adaptable for prod- umbrella over all portfolio management models, whether it ucts, applications and project management infuses flexibility focuses on projects, products or applications. into its processes, enabling a business to quickly adjust roadmaps to both realign with changing marketplace needs Make the right decisions and accommodate innovative ideas that may occur after the An integrated portfolio management solution can capture start of a project. It can also help decision makers visualize and business and marketplace requirements from customers, ana- prioritize customer needs to help ensure that a product’s most lysts, marketplace researchers and internal stakeholders. By valuable capabilities are not minimized or eliminated through collecting and centralizing that information as well as other project delivery. product- and project-critical data, a solution can bridge the gap between business and IT and can support informed deci- Turning to IBM for a business solution sion making, status reporting and portfolio review. As a result, IBM offers IBM Rational® software for portfolio manage- business leaders can make the right investments and build the ment, which can provide an adapted solution for products, right products for the right marketplaces at the right time— projects and applications. This modular and flexible approach improving business success. supports multiple methodologies and is built on best practices for both processes and guidance. Speed time to market With project, product and application data centralized, busi- IBM Rational Focal Point™ software delivers integrated nesses can escape the chaos of trying to manage information in portfolio and product management capabilities to business emails, documents and spreadsheets. Users can quickly obtain users. It helps drive business value and innovation by empow- the information they need, when they need it—improving ering executives and leaders to prioritize investments; make their ability to respond to changing marketplace and business informed, objective decisions; perform scenario, statistical and conditions. financial analyses; and align project decisions with financial, marketplace and business needs. This top-down solution is designed to be easy for line-of-business decision makers to use and adopt, providing a quicker return on investment.
  • 6. For more information To learn more about IBM Rational Focal Point software and other management solutions, please contact your IBM sales representative or IBM Business Partner, or visit: ibm.com/rational/offerings/ppm © Copyright IBM Corporation 2010 Additionally, financing solutions from IBM Global Financing IBM Corporation can enable effective cash management, protection from tech- Software Group Route 100 nology obsolescence, improved total cost of ownership and Somers, NY 10589 return on investment. Also, our Global Asset Recovery U.S.A. Services help address environmental concerns with new, more Produced in the United States of America energy-efficient solutions. For more information on July 2010 IBM Global Financing, visit: ibm.com/financing All Rights Reserved IBM, the IBM logo, ibm.com, Rational and Focal Point are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. IBM customers are responsible for ensuring their own compliance with legal requirements. It is the customer’s sole responsibility to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer’s business and any actions the customer may need to take to comply with such laws. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Please Recycle RAW14224-USEN-00