IBM Rational Lab Services provides consulting services to help clients deploy and maximize their investment in IBM Rational solutions. They have a team of over 300 consultants with expertise implementing Rational solutions. Their 1-2-3 services delivery approach first assesses client needs, then helps with adoption, and finally rollout and scaling of the solutions across organizations. They provide offerings for solutions like collaborative lifecycle management, DevOps, test automation, and more to address clients' specific challenges at various stages of the implementation process.

1. Services Offerings
from IBM Rational Lab Services
© 2013 IBM Corporation

2. Accelerating Product and Service Innovation | Rational
Our Mission
IBM Rational Lab Services is a global organization of over 300 senior expert
consultants and architects experienced in deploying Rational Solutions to
improve your Software & System Development and Delivery capabilities.
Our unique capabilities Accelerate your Deployment of IBM Rational
technologies to maximize your ROI.
Our team has direct access to experts in our Development Labs across IBM in
addition to our own Business partner ecosystem to deliver your Rational
solution on any scale.
Our 1-2-3 services delivery approach
is based on our proven experience
and industry best practices:
1. Assess and Plan - Tailored solutions
to meet specific business needs
2. Adopt - Expertise to prove and
accelerate adoption of business
processes and development
capabilities
3. Rollout and Scale - Efficient rollout
of your proven solutions across the
organization
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© 2013 IBM Corporation

3. Accelerating Product and Service Innovation | Rational
Services Offerings from Rational Lab Services
Our 1-2-3 services delivery model provides a customized approach for each
client to address their specific needs. We provide services offerings for
each of these stages in various solution areas.
1
ASSESS
Assessment and Planning (1-2 weeks*)
Understand your strategy, goals and constraints and provide recommendations
Understand business drivers, current integration capabilities and pain points. Identify and
prioritize candidate projects.
Quick win Pilot (6-12 weeks*)
2
3
ROLLOUT AND
SCALE
Consulting Services (3-6 months*)
ONGOING
MANAGEMENT
AND SUPPORT
2
ADOPT
Accelerated Value Program (AVP)
Prepare your core team
Define your usage model
Implement a set of capabilities by taking a project team through the full solution life cycle
Execute the enterprise deployment plan to implement the solution across the organization
Typical activities include creating centers of excellence, project mentoring, and train-thetrainer workshops
Transition to AVP for Proactive, Preventative and Personalized Services
*Average timeframes noted; timeframe may vary by client needs and services offering selected
© 2013 IBM Corporation

4. Accelerating Product and Service Innovation | Rational
Services Offerings Catalog
Select the solution(s) your organization needs most:
Collaborative Lifecycle Management (CLM) with Mobile/Cloud capabilities
RTC Migration from CCM Environment
DevOps
Test Automation and Service Virtualization
Governance of Application Development Outsourcing (GADO)
RTC Migration for Enterprise Modernization
Rational Development and Test for System z (RD&T)
Systems Software Engineering (SSE)
Token Deployment
… and get help at just the right stage for your organization
Assess
Quick
Win
Pilot
Rollout
&
Deploy
Note: Our 1-2-3 Services Delivery approach can be tailored to meet individual client needs.
© 2013 IBM Corporation

5. Accelerating Product and Service Innovation | Rational
IT Solution areas from Rational Lab Services
Collaborative Lifecycle Management (CLM)
RTC Migration from CCM Environment
Proven capabilities for accelerating software
delivery; reducing the costs of inefficient,
multiplatform software delivery.
Build on your current investments to realize
collaborative change and configuration
management solution.
Maximize product value with In-Context
Collaboration
Accelerate time to delivery with Real-Time
Planning
Improve quality with Lifecycle Traceability
Achieve predictability with Development
Intelligence
Reduce costs with Continuous Improvement
4
Assess current configuration and change
management (CCM) practices and recommend
how to introduce IBM Rational Team Concert to
improve current capabilities
Review configuration and change management
requirements on a team-by-team basis creating
a flexible plan that accounts for demand,
readiness and requirements of individual teams
Plan for alternative options available out-of-box
for introducing IBM® Rational® Team Concert
into an IBM® Rational® ClearCase®, IBM®
Rational® Synergy®, IBM® Rational®
ClearQuest®, IBM® Rational® Change®, and
open source solutions including Subversion,
CVS, and Bugzilla.
© 2013 IBM Corporation

6. Accelerating Product and Service Innovation | Rational
IT Solution areas from Rational Lab Services (Continued)
DevOps
Test Automation and Service Virtualization
An open, standards-based DevOps platform that
supports a continuous innovation, feedback
and improvement lifecycle, facilitating a
business to plan, track, manage and automate
all aspects of continuously delivering business
ideas.
Achieve greater agility and software quality by
reducing cost, cycle time and risk being driven
by software size and complexity.
Delivering a differentiated and engaging
customer experience by reducing time to
customer feedback
Facilitating quicker time-to-value of softwarebased innovation with improved predictability
and success
Drive down cost – Reduce labor, hardware, and
software costs associated with delivering and
maintaining complex test environments.
Improve cycle time – Reduce wasted time
spent waiting on the availability of and setting
up test environments.
Reduce risk – Reduce risk of big bang, late
stage integration issues.
Increasing capacity to innovate by reducing
waste and rework in order to shift resources to
high-value activities
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© 2013 IBM Corporation

7. Accelerating Product and Service Innovation | Rational
IT Solution areas from Rational Lab Services (Continued)
Governance of Application Development
Outsourcing (GADO)
Enabling global software development and
delivery by leveraging customer adopted best
practices and frameworks
Leverage suppliers earlier in the lifecycle share innovation know-how, feasibility
assessments and high level
estimates/timelines.
Increase transparency across organizations collaborate on detailed requirements, release
plans and acceptance criteria
Release work incrementally - continuously
refine scope, balance assignments, agree on
success metrics
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© 2013 IBM Corporation

8. Accelerating Product and Service Innovation | Rational
EM-Specific Solution areas from Rational Lab Services
RTC Migration for Enterprise Modernization
(EM)
Rational Development & Test for System z
(RD&T)
IBM uniquely provides a common platform for
distributed and legacy teams
System z development and test environment on
developer desktops or shared servers. Migrate
existing system z development and test
infrastructure and applications to a virtualized
environment for mainframe application
development and testing.
Enhance the developer experience by providing
a richer toolset
Provide the ‘point and click’ solutions to the
new breed of developer
Ability to support parallel development with
code streams
Application development and testing tool that
can improve development infrastructure
availability and flexibility
Introduce work item management to track all
communication related to a change
Mixed workload support that can help reduce
development costs
Introduce management of cross platform
application initiatives
High fidelity development and test environment
that can streamline the delivery of productionready applications
Single repository of all source for disaster
recovery
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Software support and integration that deliver
fast access to the development environment
you need.
© 2013 IBM Corporation

9. Accelerating Product and Service Innovation | Rational
Systems-Specific Solution areas from Rational Lab Services
Systems and Software Engineering
Token Deployment Services Offering
IBM Software solutions for product and systems
development help you deliver high quality
products and systems, on time and with
reduced risk.
Assisting customers across IT, Systems and
Enterprise Modernization with transitioning from
existing perpetual licenses to token usage for
optimal use of Rational solutions based on
customers’ development lifecycle.
Design products and systems that are
innovative, yet safe, secure and reliable
Accelerate your product and systems
development processes
Improve product quality and demonstrate
compliance to regulations
Design, develop and deliver complete families
of products
Proven techniques & best practices include:
Environment Assessment
Token Migration Plan
Token Server Installation and Configuration
Token Execution and Upgrades
Visualize, organize and analyze your
engineering data to accelerate innovation
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© 2013 IBM Corporation

10. Accelerating Product and Service Innovation | Rational
Customer quotes
”Completed deployment, configuration and mentoring for 100% of migration, deployment and
roll back use cases in 2 months ”
“ your services enabled us to realize the DevOps
capability in production”
“Thanks to IBM RTCz, our teams can collaborate
and develop programs that are increasingly
robust in a minimum amount of time, helping us
meet the needs of our customers at a lower
cost.”
“The Rational Lab Team … did an exceptional job with
the global implementation required.”
“…encore!”
”…Reduced friction and increased focus on delivering value to
customers in each delivery stream, reduce rework by improving
end-to-end collaboration and planning consistency, and reduce
our compliance efforts by automating key process tasks and
deliverables.”
“With IBM RTC, we have seen a 30%
productivity gain on our global projects on
configuration management activities.”
”excellent support from
the team”
“In the past, we would turn a release over to testing and on average catch
80% of the defects. With our first RTC release, we hit 94% of the defects
caught prior to the first test cycle. We saw a big shift in quality and on
time delivery with RTC.”
”You saved us 6 weeks manual component testing by bringing in
GreenHat in this way.” Following this success, the capability was
embedded as an off-shore capability and continues to be business as
usual for system development.
“…The GADO workflow helped me
understand how CLM fits together”
“Improved effectiveness of
impact analysis on
decision makers by 30%
using lifecycle tracing and
business intelligence
reporting …”
© 2013 IBM Corporation

11. Accelerating Product and Service Innovation | Rational
Backup
© 2013 IBM Corporation

12. Accelerating Product and Service Innovation | Rational
IBM Software Accelerated Value Program
Intended Audience:
− Your core team
We provide personalized, proactive
and preventative services for
customers who are looking for more
than standard support.
AVP offers a technical advisory
service that assists clients to more
efficiently accelerate from software
purchase to software ROI
Value Proposition
− Personalized
Trusted Advisor, SPoC
Virtual Team Member
Continuity
− Proactive
Filter Information
Advice through Product Lifecycle
Knowledge Transfer/Best Practices
− Preventative
Early notifications of potential critical situations
Circumvent technical problems
Risk mitigation, fix advice and diagnostic
coaching
Activities
− Customized coverage on product families
− AVP Support Portal, Knowledge Sharing Calls
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Resources
− % FTE of Trusted Advisor
− Executive Sponsor
© 2013 IBM Corporation

13. Accelerating Product and Service Innovation | Rational
CloudOne Managed Services
For customers interested in cloud
hosting options, we provide managed
services which provide faster time to
value and allows you to focus on your
business while we maintain your
environment
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Intended Audience:
− Your core team
Value Proposition
− We manage and serve up the tools as you use them
− SaaS licenses month to month and hosting pay as you
go. Peak concurrent usage
− When you need more, we can supply them one license
at a time [through software-as-a-service licensing]
− Scales up (and down) real-time as your needs change.
− We apply patches, perform upgrades, handle issues so
that you can focus on building great software and
products
− Clouds are backed up, restorable and disaster resilient
Activities
− On-boarding call with CloudOne
− Setup and Configuration of Virtual Private Cloud
Resources
− 1 CloudOne Consultant
© 2013 IBM Corporation

14. Accelerating Product and Service Innovation | Rational
Agile Acceleration for Mobile Development Teams
Intended Audience:
−
We adapt our suite of product and
service offerings to meet the special
needs of mobile development teams.
We enable you to collaborate across all
tiers of your development organization,
test mobile apps more completely and
quickly, and build and deploy across
numerous mobile platforms.
Your mobile development teams and the backend services
teams with which they interact
Value Proposition
−
−
−
−
−
Deliver your mobile apps to your customers, sooner
Act more quickly on customer feedback
Deliver apps that more effectively meet customer needs
Reduce your development and test costs
Increase the alignment between the Line of Business and
Development
Activities
−
−
−
Identify the best opportunities for adding business value by
improving mobile development team capabilities
Deliver product solutions to meet the needs of your mobile
development teams in the CLM, Test, and/or Continuous
Integration and Deployment spaces
Mentor your mobile development team members to effectively
use the provided solutions
Deliverables
−
Deliverables vary by the domain and the type of offering.
Domains addressed include CLM for Mobile, Testing for
Mobile, and Continuous Integration and Deployment for
Mobile. Offering types include Assessment and Planning
services, Quick Win Pilots, and comprehensive consulting
engagements
Resources
−
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2+* IBM Consultants
*Varies by client needs
© 2013 IBM Corporation

15. Accelerating Product and Service Innovation | Rational
For more information or to engage Rational Services, contact:
ratlsvcs@us.ibm.com
© Copyright IBM Corporation 2013. All rights reserved. The information contained in these materials is provided for informational purposes only, and is provided AS IS without warranty of
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nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing
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dates and/or capabilities referenced in these materials may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment
to future product or feature availability in any way. IBM, the IBM logo, Rational, the Rational logo, Telelogic, the Telelogic logo, and other IBM products and services are trademarks of the
International Business Machines Corporation, in the United States, other countries or both. Other company, product, or service names may be trademarks or service marks of others.
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© 2013 IBM Corporation