change management

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This document provides an overview of change management and bug tracking using Bugzilla as an example tool. It explains what a bug and bug report are, describes the Bugzilla bug tracking system and its open source nature. It then outlines the basic bug lifecycle process in Bugzilla of finding, reporting, assigning, resolving, verifying, reopening and closing bugs.

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Change management and bug tracking, with emphases on using Bugzilla as an example tool By Ian Vaughan (detica@ianvaughan.co.uk)

Overview Explain what is A bug bug report and a bug-tracking system Explain the Bug Lifecycle Question time can also be asked throughout the talk 2

Bug report A Bug is a report raised reported by and filled in by stakeholders of a system A Bug is anything that needs a conclusion recorded 3

Bugzilla Bug-tracking system Web based front end SQL database backend 4

Bugzilla Open source software (OSS) Mozilla Public License Released in 1998 Still actively developed Version 4.0 just released in Feb 2011 5

Why Bugzilla Alternatives :- Email Excel COTS Bugzilla :- Free Configurable Customisable 6

Why Bugzilla Advantages :- powerful search email notifications change history many reporting options Disadvantages :- Free-form text description field 7

Find/discover bug Found a problem? Using latest release? Always search first Avoids duplication 9

New bug fields Product Component Version Summary Description 12

Other fields Severity Blocker / Critical Major Normal Minor Trivial / Enhancement Hardware & OS 13

Actioningnew bugs Bug gets assigned to someone They get emailed They decide what should be done Will set it as Assigned, and set the Target Milestone Priority 15

Assigned Active / In-progress More information might be required Gets fixed “Resolved” Comments added stating the Changes made 16

Resolved Fixed Invalid Wontfix Duplicate Worksforme 17

Verified Very important stage Validates everything done Tested 18

Reopened Reassigned back to the engineer that stated it was Fixed The Fixed-Reopened loop can continue 19

Closed Final state of the bug lifecycle A record of what was raised and fixed for reporting and historical searches 20

Conclusion I have covered :- What a bug and bug report is What Bugzilla is, and A basic overview of how it works A bug Lifecycle, and how it relates to Bugzilla Any questions? 21

Sources http://www.bugzilla.org http://en.wikipedia.org/wiki/Bugzilla http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems http://en.wikipedia.org/wiki/Bug_tracking_system http://en.wikipedia.org/wiki/Open_source_software http://www.bugzilla.org/docs/ https://landfill.bugzilla.org/ 22

Thank you Contact: Ian Vaughan detica@ianvaughan.co.uk 23

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change management

1. Change management and bug tracking, with emphases on using Bugzilla as an example tool By Ian Vaughan (detica@ianvaughan.co.uk)

2. Overview Explain what is A bug bug report and a bug-tracking system Explain the Bug Lifecycle Question time can also be asked throughout the talk 2

3. Bug report A Bug is a report raised reported by and filled in by stakeholders of a system A Bug is anything that needs a conclusion recorded 3

4. Bugzilla Bug-tracking system Web based front end SQL database backend 4

5. Bugzilla Open source software (OSS) Mozilla Public License Released in 1998 Still actively developed Version 4.0 just released in Feb 2011 5

6. Why Bugzilla Alternatives :- Email Excel COTS Bugzilla :- Free Configurable Customisable 6

7. Why Bugzilla Advantages :- powerful search email notifications change history many reporting options Disadvantages :- Free-form text description field 7

8. Bug Lifecycle 8

9. Find/discover bug Found a problem? Using latest release? Always search first Avoids duplication 9

10. Simple Search 10

11. Search Results 11

12. New bug fields Product Component Version Summary Description 12

13. Other fields Severity Blocker / Critical Major Normal Minor Trivial / Enhancement Hardware & OS 13

14. Raise new bug 14

15. Actioningnew bugs Bug gets assigned to someone They get emailed They decide what should be done Will set it as Assigned, and set the Target Milestone Priority 15

16. Assigned Active / In-progress More information might be required Gets fixed “Resolved” Comments added stating the Changes made 16

17. Resolved Fixed Invalid Wontfix Duplicate Worksforme 17

18. Verified Very important stage Validates everything done Tested 18

19. Reopened Reassigned back to the engineer that stated it was Fixed The Fixed-Reopened loop can continue 19

20. Closed Final state of the bug lifecycle A record of what was raised and fixed for reporting and historical searches 20

21. Conclusion I have covered :- What a bug and bug report is What Bugzilla is, and A basic overview of how it works A bug Lifecycle, and how it relates to Bugzilla Any questions? 21

22. Sources http://www.bugzilla.org http://en.wikipedia.org/wiki/Bugzilla http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems http://en.wikipedia.org/wiki/Bug_tracking_system http://en.wikipedia.org/wiki/Open_source_software http://www.bugzilla.org/docs/ https://landfill.bugzilla.org/ 22

23. Thank you Contact: Ian Vaughan detica@ianvaughan.co.uk 23

change management

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