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An Evolutionary Cross Roads
                           Ian Burgess CTO SymetrIQ




Monday, 6 September 2010
Evolution or Revolution




Monday, 6 September 2010
“All Evolution in thought and conduct
     must first appear as heresy and
               misconduct”
                           George Bernard Shaw




Monday, 6 September 2010
“Technology can bring benefit if and
        only if it diminishes a limitation”
                           Dr Eliyhu M Goldratt




Monday, 6 September 2010
What are the Internal Technology
                      Changes?




Monday, 6 September 2010
1617                               1694
                                1642
          John Napier                           Leibniz         2010
                            Blasie Pascal
            invented                        constructs first     Utility
                             constructs
        logarithms and                        mechanical      Computing
                           adding machine
           constructs                        device to +-/*




Monday, 6 September 2010
What are the External Changes?




Monday, 6 September 2010
Economic Change
                                 SAAS Marketing
      Budget Accountability
                                     Project horror stories

     Improvements in Virtulisation


     2014 year most project will have to account for carbon
                        remuneration

Monday, 6 September 2010
Changes in Public Cloud Usage
                      IO Outsourcing




Monday, 6 September 2010
By 2012, 20 percent of businesses will own no IT
       assets. Several interrelated trends are driving the movement
       toward decreased IT hardware assets, such as virtualization,
       cloud-enabled services, and employees running personal
       desktops and notebook systems on corporate networks.




                                                                      Gartner

Monday, 6 September 2010
2009               2010


                60



                45



                30



                15



                  0
                           Extra Large          Large   Medium     Small


                                                                           AWS

Monday, 6 September 2010
2009               2010


                70



             52.5



                35



             17.5



                  0
                           Extra Large          Large   Medium     Small


                                                                           AWS

Monday, 6 September 2010
Changes in ITO and IO




Monday, 6 September 2010
2009
          According to a survey jointly conducted by




                                                            ✓
          Bernstein Research and Everest Research
          Institute, if the business environment of IT
          customers were to substantially weaken, most
          buyers believe that there will be a slowdown in
          on-shore budgets and they will look to move
          work offshore, which might benefit offshore
          suppliers




          2010
          More of the same within BPO, ITO and IO
          IT Business Cases Critical
          IT Staff Skill Changes




                                                                Everest Global

Monday, 6 September 2010
Growth In Outsourcing - Lack of Skills

            55%The proportion of outsourcing decision-
              makers who said their organisations aren’t
                effective or only somewhat effective at
              assessing the risks of outsourced projects




                                                   75%     The proportion of respondents who said their
                                                              organisation don’t always clearly define
                                                               requirements of outsourced projects.




                                                                                       50%
                                                                                       The proportion of respondents who said their
                                                                                         outsourcing team members don't have the
                                                                                        project management experience and skills to
                                                                                                        do the job.




                                                                                               Risky Business: Organizational Effectiveness at Managing Risk of Outsourcing

Monday, 6 September 2010
What is the Perception?




Monday, 6 September 2010
External Perception

                           Take Technology of the Critical Path

                                IT is a blocker to projects

                           A supporting function not strategic

                             Large volumes of low level staff




Monday, 6 September 2010
Whats Wrong with
                            this Perception
         It distances IT from the strategic and tactical change

                           Take Technology off the Critical Path

                     Weakens the position of the IT department




Monday, 6 September 2010
What Changes need to be made to
             the IT Department?




Monday, 6 September 2010
What is IT HR time and budget being
       spent on in progressive IT
              Departments?



Monday, 6 September 2010
Interpersonal Skills
                                   Business Skills
                           Technical Skills

                                                Retaining Staff

                                     Recruiting Staff




                                                                  CIO Insight

Monday, 6 September 2010
Changing the IT department?




Monday, 6 September 2010
Systems Admin
            The Lazy Project Manager
                     Contract Manager



Monday, 6 September 2010
Technical
                      Qualifications Business
                                    Strategic



Monday, 6 September 2010
Small in Size(not Less People)




  Department Cross Functional
   Structure Knowledge Workers
            Less Core Level IT Skills



Monday, 6 September 2010
Ian Burgess
                           www.ianburgess.me.uk
                            www.symetrIQ.com



Monday, 6 September 2010

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BCS-JCF September 2010

  • 1. An Evolutionary Cross Roads Ian Burgess CTO SymetrIQ Monday, 6 September 2010
  • 3. “All Evolution in thought and conduct must first appear as heresy and misconduct” George Bernard Shaw Monday, 6 September 2010
  • 4. “Technology can bring benefit if and only if it diminishes a limitation” Dr Eliyhu M Goldratt Monday, 6 September 2010
  • 5. What are the Internal Technology Changes? Monday, 6 September 2010
  • 6. 1617 1694 1642 John Napier Leibniz 2010 Blasie Pascal invented constructs first Utility constructs logarithms and mechanical Computing adding machine constructs device to +-/* Monday, 6 September 2010
  • 7. What are the External Changes? Monday, 6 September 2010
  • 8. Economic Change SAAS Marketing Budget Accountability Project horror stories Improvements in Virtulisation 2014 year most project will have to account for carbon remuneration Monday, 6 September 2010
  • 9. Changes in Public Cloud Usage IO Outsourcing Monday, 6 September 2010
  • 10. By 2012, 20 percent of businesses will own no IT assets. Several interrelated trends are driving the movement toward decreased IT hardware assets, such as virtualization, cloud-enabled services, and employees running personal desktops and notebook systems on corporate networks. Gartner Monday, 6 September 2010
  • 11. 2009 2010 60 45 30 15 0 Extra Large Large Medium Small AWS Monday, 6 September 2010
  • 12. 2009 2010 70 52.5 35 17.5 0 Extra Large Large Medium Small AWS Monday, 6 September 2010
  • 13. Changes in ITO and IO Monday, 6 September 2010
  • 14. 2009 According to a survey jointly conducted by ✓ Bernstein Research and Everest Research Institute, if the business environment of IT customers were to substantially weaken, most buyers believe that there will be a slowdown in on-shore budgets and they will look to move work offshore, which might benefit offshore suppliers 2010 More of the same within BPO, ITO and IO IT Business Cases Critical IT Staff Skill Changes Everest Global Monday, 6 September 2010
  • 15. Growth In Outsourcing - Lack of Skills 55%The proportion of outsourcing decision- makers who said their organisations aren’t effective or only somewhat effective at assessing the risks of outsourced projects 75% The proportion of respondents who said their organisation don’t always clearly define requirements of outsourced projects. 50% The proportion of respondents who said their outsourcing team members don't have the project management experience and skills to do the job. Risky Business: Organizational Effectiveness at Managing Risk of Outsourcing Monday, 6 September 2010
  • 16. What is the Perception? Monday, 6 September 2010
  • 17. External Perception Take Technology of the Critical Path IT is a blocker to projects A supporting function not strategic Large volumes of low level staff Monday, 6 September 2010
  • 18. Whats Wrong with this Perception It distances IT from the strategic and tactical change Take Technology off the Critical Path Weakens the position of the IT department Monday, 6 September 2010
  • 19. What Changes need to be made to the IT Department? Monday, 6 September 2010
  • 20. What is IT HR time and budget being spent on in progressive IT Departments? Monday, 6 September 2010
  • 21. Interpersonal Skills Business Skills Technical Skills Retaining Staff Recruiting Staff CIO Insight Monday, 6 September 2010
  • 22. Changing the IT department? Monday, 6 September 2010
  • 23. Systems Admin The Lazy Project Manager Contract Manager Monday, 6 September 2010
  • 24. Technical Qualifications Business Strategic Monday, 6 September 2010
  • 25. Small in Size(not Less People) Department Cross Functional Structure Knowledge Workers Less Core Level IT Skills Monday, 6 September 2010
  • 26. Ian Burgess www.ianburgess.me.uk www.symetrIQ.com Monday, 6 September 2010