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Zeithaml85 conceptualmodel
1.
See discussions, stats, and author profiles for this publication at: http://www.researchgate.net/publication/225083670 A Conceptual Model of Service Quality and Its Implication for Future Research ARTICLE in JOURNAL OF MARKETING · JANUARY 1985 Impact Factor: 5.47 · DOI: 10.2307/1251430 CITATIONS 6,047 DOWNLOADS 13,644 VIEWS 2,764 3 AUTHORS, INCLUDING: Valarie A. Zeithaml University of North Carolina at Chapel Hill 67 PUBLICATIONS 38,153 CITATIONS SEE PROFILE Leonard L Berry Texas A&M University 60 PUBLICATIONS 15,583 CITATIONS SEE PROFILE Available from: Valarie A. Zeithaml Retrieved on: 17 August 2015
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