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Five
                                              Facebook
                                              Strategies
           MARI SMITH
    Social Media Thought Leader             for Maximum Impact,
                                                 Reach & ROI



© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
1. Drive online traffic
   2. Drive foot traffic
   3. Build community
   4. Generate leads
   5. Boost sales
© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Biggest
   headache?
   visibility



© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Pay to play




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Solution ?



© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
1.
   Drive online traffic




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Example : Wholefoods




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
shar eable
    H ighly
             Content is King!




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Example : Carol’s
                                       Daughter




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Example : Costa
                  coffee




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Example : Costa
                  coffee




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Editorial calendar




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Post outside
                  business hours




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Mix up
 PHOTOS
 +
 TEXT


© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Repurpose content




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Give away
                                            your best stuff




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Embrace s
                       ha ring
               your conte
                         nt



© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
2.
              Drive foot traffic



© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Create
               irresistible offers




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Include clear CTA’s



© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
3.
                 Build community




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Engagement is
                 Queen!      rules
                        s he                                     …and s
                                                                  the h ouse!




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Biggest fear?




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
MUST respond




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Create superfans!




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Fan Page Friday




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
4.
              Generate leads




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Contests
  sweepstakes, drawings




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Examples




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
5.
                         Boost sales




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Live video, chat


•Linqto
•Livestream
•Google Hangout

© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Host “office hours”




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
“Facebook is the next
              generation Internet”




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Takeaways
 •   Content is KING
 •   Create SHAREABLE content
 •   Fans turn on Notifications
 •   Experiment with OFFERS
 •   Engagement is QUEEN
 •   Build community , SUPERFANS
 •   Run CONTESTS , sweepstakes, drawings
 •   Host LIVE online events
 •   Ask for the sale !

© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
Got questions?
            Connect with Mari on these sites:
            Facebook: www.facebook.com/marismith
            Twitter: @marismith
            Google+: www.google.com/+marismith
            Mari’s blog: www.marismith.com




© 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith

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iStrategy London - Five Facebook Strategies for Maximum Impact, Reach and ROI Mari Smith, Mari Smith International

  • 1. Five Facebook Strategies MARI SMITH Social Media Thought Leader for Maximum Impact, Reach & ROI © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 2. 1. Drive online traffic 2. Drive foot traffic 3. Build community 4. Generate leads 5. Boost sales © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 3. Biggest headache? visibility © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 4. Pay to play © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 5. Solution ? © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 6. 1. Drive online traffic © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 7. Example : Wholefoods © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 8. shar eable H ighly Content is King! © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 9. Example : Carol’s Daughter © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 10. Example : Costa coffee © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 11. Example : Costa coffee © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 12. Editorial calendar © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 13. Post outside business hours © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 14. Mix up PHOTOS + TEXT © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 15. Repurpose content © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 16. Give away your best stuff © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 17. Embrace s ha ring your conte nt © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 18. © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 19. 2. Drive foot traffic © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 20. Create irresistible offers © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 21. © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 22. Include clear CTA’s © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 23. 3. Build community © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 24. Engagement is Queen! rules s he …and s the h ouse! © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 25. Biggest fear? © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 26. MUST respond © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 27. Create superfans! © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 28. Fan Page Friday © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 29. 4. Generate leads © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 30. Contests sweepstakes, drawings © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 31. Examples © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 32. 5. Boost sales © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 33. Live video, chat •Linqto •Livestream •Google Hangout © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 34. © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 35. Host “office hours” © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 36. “Facebook is the next generation Internet” © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 37. Takeaways • Content is KING • Create SHAREABLE content • Fans turn on Notifications • Experiment with OFFERS • Engagement is QUEEN • Build community , SUPERFANS • Run CONTESTS , sweepstakes, drawings • Host LIVE online events • Ask for the sale ! © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith
  • 38. Got questions? Connect with Mari on these sites: Facebook: www.facebook.com/marismith Twitter: @marismith Google+: www.google.com/+marismith Mari’s blog: www.marismith.com © 2012 Mari Smith International, Inc. | marismith.com | facebook.com/marismith | @marismith | google.com+/marismith

Notas do Editor

  1. News Feed = complex algorithm
  2. Have to pay for fans… then pay to have % of those fans see content. Not fair!
  3. Best antidote to visibility headache = HIGHLY engaging content!!! (“Is this shareable?” Does this make people instantly go “omg, I have to share this with my peeps!”)
  4. INSERT: screenshot of Costa Coffee w YouTube video embed
  5. INSERT: screenshot of Costa Coffee w YouTube video embed
  6. “ Move the ‘free line’” – don’t be afraid to give your best stuff away. You’ll be amazed at what comes back to you when you do!
  7. Gather LEADS + SALE Can also be great for online traffic too
  8. Loss leaders - http://www.simplyzesty.com/facebook/hotel-makes-over-1-million-using-facebook-offers-in-24-hours/ Gather LEADS + SALES Can also be great for online traffic too
  9. Negative comments? People whitewash, won’t have FB presence at all…
  10. Cite Mr Youth study from SimplyZesty - http://www.simplyzesty.com/social-media/brands-are-ignoring-more-than-half-of-consumer-social-media-posts/ Study shows 30 min response time, but ideally 10 mins (cite source: see my fan page for this post)
  11. Add like-gate, use as lead-generator… Force to like page, then force to opt in to enter contest
  12. Win a trip to SD – over 1,000 leads Great Facebook cover image contest: 1,700 leads PLUS: Facebook fan page checklist: 3,000+ leads
  13. Host “Ask the expert” sessions (“expert Friday”); live Q&A (about a new product). Video = next best thing to live in-person meeting. Google Hangout – the Michael Dell!!! KEY = must have strong CTA, drive to an offer… time-sensitive & limiter (order in next 24 hours only for first 500)
  14. Set times where experts available to respond within minutes. Make a post & have fans make their comment underneath. Be sure to @tag commenter (they’ll get a notification – most will be on their mobile device & may have push notifications on! They’ll come back to the FB app & click through)