Mobile workers want to be connected. Trends on connectivity, mobile devices, and Wi-Fi, smartphone and tablet penetration and usage.

1. Masters of Mobility Webinar |
Understanding Enterprise Mobility Trends
and Mobile Usage
Mobilemania Sweeps the Enterprise
December 2011

2. Agenda
• Q4 2011 Mobile Workforce Report - Mobilemania
Sweeps the Enterprise
› Trends in Enterprise Mobility
› Mobility’s Effect on Your Health
• The Impact to IT
• How iPass can Help
www.ipass.com 2

3. iPass | Q4 2011 Mobile Workforce Report:
Methodology
• Focus on mobile enterprise employees
• 2,300 responses
• Representing 1,100 enterprises world wide
› 49% from North America, 32% from Europe, 12% from Asia Pacific
Respondent Location Respondent Age
www.ipass.com

4. Our View | Enterprise Mobility
The Laptop is the New Desktop
And Smartphones & Tablets Are the New Laptops
Hyper-connected Mobile Workers
Checking mobile devices routinely during downtime
Fragmented User Experience
Bill shock, multiple providers, service issues
Mobility Costs Rising and Workers Don’t Know
Moving away from all you can eat plans
Mobile Data Explosion
Rapid Device and Bandwidth Growth
www.ipass.com
4

5. iPass | Enterprise Mobility Trends
• Some of the highlights from the Q4 Mobile Workforce
Report
› Mobile Workers are getting younger
› iPhones have overtaken Blackberry as the Enterprise
Smartphone of choice
› Support for individually liable devices in the Enterprise continues
to rise
• With this employees are being offered more choice when it comes to
smartphones
• When it comes to tablets, individually liable is the norm
› Mobile Workers are emotionally attached to their smartphones
› Mobile Workers- their work habits do impact their sleep and
exercise habits
www.ipass.com 5
*Data from the Q3 2011 Mobile Workforce Report

6. iPass| Enterprise Mobility Trends
iPASS PROPRIETARY AND CONFIDENTIAL 6

7. Mobility Trends | Smartphone Usage
iPhone and Android Smartphones have grown rapidly in the Enterprise
since last year
› BlackBerry is still prevalent, however the Enterprise is supporting more
devices- both IT managed and non IT managed
• Only 28% of mobile workers are restricted to using a single device, whereas 44%
are allowed to choose from a list of devices and 19% can choose whatever
device they want
Q.: Do you currently have any of the following smartphones?
www.ipass.com *Data from the Q4 2011 Mobile Workforce Report 7

8. Mobility Trends | Smartphone Usage
While the trend is not to abandon Blackberry, organizations are also
not planning on adding Blackberry support either
› Other platforms will see growth next year
Q.: Has your company’s smartphone
policy (as stated above) recently
changed or do you anticipate it will
change over
the next 12 months?
If so has your company added support,
continued support or discontinued
support for any smartphones or
will it in the next 12 months? (Multiple
selections allowed)
www.ipass.com *Data from the Q4 2011 Mobile Workforce Report 8

9. Mobility Trends | End User Liability Increasing
in the Enterprise
More users are using their own smartphones for access
› This is reflected in the fact that the median age of the mobile worker is
decreasing- from 46 last year to 41 this year as Enterprises open up
access to a larger population of employees using their own device
Q.: Is your smartphone a company-issued or a personally liable device?
2010 2011
9
www.ipass.com *Data from the Q4 2011 Mobile Workforce Report

10. Mobility Trends | Tablet Usage
More mobile workers are using tablets- 44% of mobile workers have a
tablet
› Up from 41% in Q3 2010 and 33% in Q2 2010
› iPad is still dominant with Enterprise mobile workers, with the Samsung
Galaxy perhaps evolving into a solid challenger
› Vast majority of tablets are not IT managed- 77% of mobile workers
purchased their own tablet
Q.: Do you currently have, or intend to receive or purchase any of the following tablets
in the next six months?
www.ipass.com 10
*Data from the Q4 2011 Mobile Workforce Report

11. Mobility Trends | Using the Laptop Less
Q.: In 2012, do you see yourself using any of the following devices
that you now user more or less?
“The laptop is the new
desktop, and the
smartphone/tablet is the
new laptop”
Mobile workers plan to use
smartphones and tablets
more at the expense of
their laptops
› 42% of mobile workers say
they now leave their laptop
at work at least
occasionally during the
week
www.ipass.com 11
*Data from the Q4 2011 Mobile Workforce Report

12. Mobility Trends | Barriers to Success
Getting access to the Internet and to applications are the top barriers
to success listed by Mobile Workers
› In third place, the ability to interact with co-workers is related to both
access, as well as the collaborative tools available to ensure remote
workers can interact with their peers
Q.: In your experience, what is the biggest barrier to successful mobile working?
www.ipass.com *Data from the Q4 2011 Mobile Workforce Report 12

13. iPass| Mobility’s Effect on Your Health
iPASS PROPRIETARY AND CONFIDENTIAL 13

14. Your Health | Smartphone Attachment
Mobile Workers are attached to their smartphones, most would have an
emotional response if they went without their smartphone for a week
› 59% would have an emotional response
› Of those who said they would have an emotional response, disorientated
and distraught were the top emotions mentioned
Q.: If you were without your smartphone for a
working week, how would you feel?
www.ipass.com 14
*Data from the Q4 2011 Mobile Workforce Report

15. Your Health | Impact on Sleep
Half of all Mobile Workers Q.: Do your work habits impact your sleep?
indicate that their work
schedule affects their sleep
habits
› Varies by age group
› Only 31% of the 22-34 age
group indicated that work
does not impact their
ability to get plenty of
sleep
› Compared to 48% for the
55-64 age group
www.ipass.com 15
*Data from the Q4 2011 Mobile Workforce Report

16. Your Health | Impact on Exercise
The Mobile Worker lifestyle does impact the ability to exercise for most:
› 45% of Mobile Workers indicate that they exercise regularly, 56%
exercised regularly or not al all
› 60% indicate that work gets in the way of exercising as much as they
should
Q.: Does your work lifestyle impact your exercise routine?
www.ipass.com 16
*Data from the Q4 2011 Mobile Workforce Report

17. Your Health | Impact of Business Travel
Mobile Workers spend a lot of time on the road, and many indicate that
this has a negative impact on their overall health
› 35% are traveling at least a week a month
› 44% indicate that business travel has a negative impact on their health
Q.: How often do you travel for work? Q.: Does business travel contribute positively or
negatively to your overall health?
www.ipass.com 17
*Data from the Q4 2011 Mobile Workforce Report

18. Summary | Enterprise Mobility Trends
• Support for end user liable devices in the Enterprise is increasingly
the norm, with users expecting to choose their device of choice for
both smartphones and tablets
› Opportunity to improve productivity by pushing mobility out to a larger
audience, but ensure data access policies are consistent for both IT
managed and End User Liable devices
› To maximize productivity, ensure that mobile workers have the right tools
to get connected, have access to the right applications and have the
ability to interact with their peers
• Mobile Workers are emotionally attached to their smartphones, and
the Mobile Worker ‘hyperconnected’ lifestyle is impacting their health
› Is their an opportunity for the Enterprise to promote better sleep and
exercise habits?
www.ipass.com 18

19. iPass | How iPass Can Help
19

20. iPass | Vision for Mobility in the Enterprise
Management Costs are
is powerful but known and
simple controlled
Mobility
Access is services are
instant enterprise-
defined
Compliance
is enforced
www.ipass.com 20

21. Who We Are | The World’s Largest Mobile
Network
652,683 Access Points 1
121 Countries & Territories
Middle East
North America Europe Asia
& Africa
Over 60,000 Free Hotspots
Over 50,000 Hotel Hotspots
33,463 291,805
267,786 Over 2,500 Airport Hotspots
9,328
2,140
Premium in-flight Wi-Fi services
Free Wi-Fi 3,497 available on 3,800 U.S. flights daily
60,880
Mobile broadband in the US,
China, UK and Japan
Central / South Australia
America & Oceania
1 As per the ‘ISO 3166’ list of 249 country codes
www.ipass.com 21

22. iPass | The iPass Open Mobile Platform
www.ipass.com 22

23. Q&A
Thank you for attending!
This presentation only covers a portion of the
Mobile Workforce findings
Want to see the full Mobile Workforce Report?
Or view archived reports from previous
quarters?
Go to:
http://mobile-workforce-project.ipass.com/
Also accessible by link from : www.ipass.com