iHT² CMIO & Physician Executive Symposium, “Disruptive & Innovative Technologies in Health Care” with Wesley Valdes, DO, Medical Director, Telehealth Services, Intermountain Healthcare

1. Disruptive & Innovative Technologies
in Health Care
Wesley Valdes DO
Medical Director Telehealth Services
Intermountain Healthcare
Wesley.valdes@imail.org

2. Three areas: Disruptive or Innovative?
• Competition for patient care is coming from directions most
healthcare systems aren’t expecting …
• We will start to appreciate patients in terms of consumers
rather than patients.
• As systems move to capitation, efficiency will become a
priority
Page 2

3. THE NEW COMPETITION
Page 3

4. Healthcare delivery is
undergoing a paradigm shift
Page 4
This is what we
think of when we
say “see a Doctor”.
This is what patients
are quickly beginning
to think of when they
say, “see a Doctor”
“By 2017, eight of
ten office visits
will be done
virtually”
– Don Berwick

5. The new competition …
Page 5

6. The new competition …
Page 6

7. Page 7

8. Patients can connect
online anytime,
anywhere, on any
device
Receptionist model allows
transfer, hold, and queue of video
calls.

10. Page 10

11. PATIENTS ARE CONSUMERS
Page 11

12. The healthcare experience of the future
Wesley Valdes DO
Medical Director Telehealth Services
Intermountain Healthcare
Wesley.valdes@imail.org

13. What is changing?
• Consumer expectations are driving choice.
• Competition is both national and international.
• “Can I?” is becoming “Why can’t I? and will be “I’m going
to the system where I can”.
• Up-front obstacles are going away (no username, password)
• User experience is transitioning to a patient centric
• Wait times are down to minutes.
• Availability is 24/7 and direct from patient owned devices
• Cost is a fraction of traditional brick and mortar services.
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14. Page 14

15. Page 15

16. Solutions for
hospital and home
• Interactive touch screens can
switch languages and purpose
• More entertainment solutions
• Ability to message patients
about their care process,
educational materials, etc
• Allows patients to video chat
with family members who
can’t be there in person

17. Parents can connect
online with their
children in the NICU
• Demonstrated benefit of
Mother’s being able to “link” to
their neonates in the ICU
• Allows Mothers and Fathers to
participate in rounds when they
can’t be there in person
• Can be used to support parents
after the babies are discharged
home
Page 17

20. EFFICIENCY
Page 20

21. Project management in healthcare delivery
• Integrating project management concepts into the delivery
process
• Train case managers and others in project management
principles
Page 21

22. Project management in healthcare delivery
• Integrating project management concepts into the delivery
process
• Train case managers and others in project management
principles
• Physicians have to stop avoiding conflict between themselves
at the expense of patients
Page 22