15. Avaya Notification Server Architecture AVAYA NOTIFICATION SERVER (ANS) Notify and Response SMS Channel IP Network, PSTN, and Wireless IP Phones Analog Phone Mobile Desktop ANS Web Portal WiFi SMS Email Text & Audio Text & Audio Text & Audio Audio Text Text Text IP Phone Channel Voice Channel Email Channel Business Processes (CEBP) Emergency Alerts IM Channel WiFi Channel Vertical Solutions (Financials, Healthcare, Hospitality, Public Sector) Web Services Interface Future Future Notify and Transfer Notify and Conference Multimodal Notifications Escalation Tree User / Group Profiles IT System Alarms Smart Finder Proactive Outreach Notify and Merge Future
Also see the 'MARKET OVERVIEW' pack Need for resiliency and recovery is clearly visible in the market – either your customers have adopted it already, or they urgently should Focus is shifting away from an IT-only recovery plan to ensure continuation of all critical business functions However, communication is often overlooked, despite voice being the most important means to immediately react to a crisis and communicate with all stakeholders Mobile phones alone are NOT an appropriate means to replace a communication infrastructure in a disaster situation – although they are a useful element of a comprehensive comms continuity plan (corporate phone directory unavailable, phone numbers are usually unknown to customers and colleague, not controlled and possibly logged/recorded as legally required).
![Industry: Cost of Downtime (est. per hour) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What will Communications Downtime Cost your Business?](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)