The world at large is ever-changing, and our organizations and employees are doing all we can to keep up. The days of going off to a strategic planning retreat, planning a five-year vision and executing it are gone. We now operate in a world that is VUCA — Volatile, Uncertain, Complex and Ambiguous. What do you as the HR leader have to do to adapt to this new and ever-changing world? We will identify common needs of HR functions today and give tips and suggestions to align HR with the changes in the organization, ensure you gain the resources you need and establish yourself as the visionary team member that is helping to drive your organization forward. Learning objectives: What is the VUCA world? Evaluate what areas of HR will be impacted by changes. Establishing and advocating for needs of HR and your employees. Aligning processes with the new initiatives in your organization.

1. © HR Topics | ‹#›
The
new
VUCA
world:
How
to
Create
Alignment
for
Stability
Lori Kleiman, SPHR SHRM-SCP
Web : www.hrtopics.com
Email : lori@hrtopics.com
Phone: 847-917-0053
Tweet me! @lorikleiman

2. © HR Topics | ‹#›
2
Lori
Out of
Making
lemonade
Lemons!
} Family Business
} HRpartners
} Gallagher
} HR Topics
} Masters Degree
} SPHR
} SHRM-SCP

3. © HR Topics | ‹#›
Volatility
Rate of change
Complexity
Multiple key
decision factors
Uncertainty
Unclear about the
present
Ambiguity
Lack of clarity about
meaning of an event
Predictionaboutfutureimpact?
Available Data
+
+–
What is VUCA

4. © HR Topics | ‹#›
What is VUCA
• The situation is understandable, but not predictable
• Nature, speed, volume and magnitude of the change are great
Volatile
• Understanding of impact does not exist, Information is readily available
• Lack of ability to predict
Uncertain
• Many interrelated parts; can be predicted, but massive impact
• Chaos meets issue management
Complex
• There is no previous experience – we don’t know what we don’t know
• Hazy reality and mixed meanings
Ambiguous

5. © HR Topics | ‹#›
Where do you see your organization?
} Volatile
} Uncertain
} Complex
} Ambiguous

6. © HR Topics | ‹#›
VUCA’s impact on the way we approach business
Reframing challenges that face the business
SWOT analysis for the future
Combination of what you know and what you are able to predict

7. © HR Topics | ‹#›
SCAILES Framework
Systems
Complexity
Adaptive
Innovative
Learning
Emergence
Strategic

8. © HR Topics | ‹#›
Social Media allows trends to scale at speeds never
seen before

9. © HR Topics | ‹#›
Effective HR Partners
Credible
Activist
Strategically
Positioned
Human
Capital
Curator
Culture and
Change
Champion
Analytic
Designer &
Interpreter
Technology
and Media
Integrator
Total Reward
Steward
Compliance
Manager

10. © HR Topics | ‹#›
Strategic Executive
who is Action
oriented and Tech
savvy

11. © HR Topics | ‹#›
Leadership in a VUCA world
Unleash the
full potential
of your team
Inspirational
Motivating
Move
beyond the
norm
Paradigm
Shifter

12. © HR Topics | ‹#›
Focus on what drives
your organization
} Return on Investment
} Market Share
} Industry leader
} Product development
} Risk diversification

13. © HR Topics | ‹#›
Strategic
drivers
that
determine
growth
and
engagement
Price
ProductPromotion
Place
Creation
ConnectCulture
Collaborate

14. © HR Topics | ‹#›
Leadership Tactics from US Army Colonel Eric Kail
• Communicate
Clearly
• Ensure intent
is understood
Volatile
• Get fresh
perspective
• Be Flexible
Uncertain
• Develop
Collaborative
Leaders
• Value interim
solutions
Complex
• Active Listening
• Incremental
dividends
Ambiguous

15. © HR Topics | ‹#›
Impact on our people
60%
of new leaders underperform
in their first two years
(Business Wire)
National turnover rate is currently at 23.6%,
and is expected to rise
(Bureau of Labor Statistics)
43%of workers report they don't feel valued by their
employers
(Career Builder)
70%
of variance in employee engagement
is due to interactions with managers
(Gallup)

16. Tweet your thoughts @lorikleiman

17. © HR Topics | ‹#›
Business trends impacting HR
Concern over skills
gap
Top quality for
Leadership – honesty
38%
of workforce is
MANAGED by millennials
34% of American
workforce are
freelance!

18. © HR Topics | ‹#›
Which of these do you face?
} Finding talent aligned with our new work
} Gig economy
} Issues with diversity in the workplace
} Retaining top talent
} Developing our employees

19. © HR Topics | ‹#›
Organizational Design
Empowerment
Matrix Structure
Gotta ask
my bossI’ll decide!
Beats me

20. © HR Topics | ‹#›
Employee Development
• Assess job fit before promotion
• Define what a leader looks like
• Transition programs
• Ongoing Blended learning

21. © HR Topics | ‹#›
Diversity

22. © HR Topics | ‹#›
GigEconomy

23. © HR Topics | ‹#›
Communication

24. © HR Topics | ‹#›
High
Potential
Competencies
Talent
Potential
Behavor
Organizational Strategic Initiatives
Ambition
Engagement
©
HR
Topics
Performance

25. © HR Topics | ‹#›
Modification of
Current Job
Self Directed
Development
External
Experiences
Stretch
Assignments
Individualized
Feedback
Beyond Traditional Training
Learning
Events

26. © HR Topics | ‹#›
Goal Setting
} Key drivers of corporate
success
} Defining acceptable ROI
} Honest reflection of future

27. © HR Topics | ‹#›
Walk a mile in your CEO’s shoes

28. © HR Topics | ‹#›
Influence is key – not position or title

29. © HR Topics | ‹#›
Communicate
Communicate
Communicate

30. © HR Topics | ‹#›Convince with LOGIC
Inspire with Emotion

31. © HR Topics | ‹#›
Communication competencies
Direct Understanding
Reliable Trustworthy

32. © HR Topics | ‹#›
Tips
Embrace riskRedefine success
Keep ego(s) in check
Keep
learning
Be open to everyone
and
their
ideas
Accept multiple
options – embrace
both rather than
either or
Let go what you can’t
control

33. © HR Topics | ‹#›
We all win together

34. © HR Topics | ‹#›
Lori Kleiman SPHR SHRM-SCP|
Web : www.hrtopics.com
Email : lori@hrtopics.com
@lorikleiman
Connect on linked In!