Breaking down cultural barriers on your distributed team

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This document discusses cultural barriers in distributed teams and provides suggestions for overcoming them. It notes that culture affects teamwork and identifies some common cultural challenges in distributed teams like miscommunication, different time zones, languages, and views of quality and deadlines. It recommends showing empathy, using tools like a culture canvas and distributed team canvas, and implementing practices like icebreakers, discussing perceptions of time, appointing intercultural ambassadors, holding regular retrospectives, and facilitating knowledge transfer through videos and wikis to help manage cultural differences and build an effective "one team."

Breaking down cultural
barriers on your distributed
team

1. About Hugo
2. Why culture matters
3. Cultural challenges
4. What to do?

About
Hugo

2004: TRIP TO INDIA

bridge-global.com

2008
INDIA

Ekipa.co/ebooks

Ekipa.co/academy

The European
Market
Why culture
matters

What is “culture”?
Ideas, customs and
social behaviours.
How we understand and
interact with our social
environment.
Expression of our values.

Country
Group

Global vs Local
Collaborative vs Competitive
Consultative vs Decisive
Task-oriented vs Relationship-oriented
Keeping opinions to yourself vs Voicing your opinion
Agreeable vs Willing to disagree
Question authority vs Do as you’re told
Culture affects teamwork

The European
Market
Cultural
challenges in
distributed
teams

43% of teams with 16+
locations report they never
have issues because of culture!
Survey

The more distributed the team,
the more engaged the leaders
Survey

Trust is not the problem
Survey

How often do you physically
(want to) meet
Poll

Miscommunication about
requirements
Issue # 1

Time zones
Issue # 2

Language
Issue # 3

Different views on quality
Issue # 4

Different perception of
deadlines
Issue # 5

The European
Market
What to do
about it?

Empathy

The culture canvas

The distributed team canvas

get in touch
www.hugomesser.com
hugo@ekipa.co
@hugomesser

culture
How to manage cultural differences?
Culture
canvas
Ice
breakers
training
Discuss
‘time’
Intercultural
ambassador

Team spirit
How do we become ‘one team’?
Retro
spectives
Training
as team
Equal
input
Team
canvas
Moving
motivators
Gather
often

How do we take a project from A to Z?
process
Agile &
scrum
Active
role of
PO
Proxy
PO
Full team
demo
Coding
standards

When and how will we meet?
Communication rhythm
Meeting
facilitator
Use
agenda’s
Do the
daily
standup
Retro:
Board +
actions

Knowledge transfer
How do we make everyone familiar with our product?
Product
videos
Online
wiki
User
talks
Trips
onshore

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https://www.youtube.com/watch?v=Br7XGAwC80E Intercultural Competence? https://www.youtube.com/watch?v=XUO59Emi3eo Intercultural Competence https://www.youtube.com/watch?v=SJqBhLgSNQY Mind Set Similarities: Differences Heart Set Self-esteem Self-monitoring Empathy Open-mindedness Reserving judgment Socially relaxed Skill Set Agility Message skills Appropriate self-disclosure Behavioral flexibility Interaction management (Louise Giesbrecht and Janet M. Bennett, PhD, 2013) Key terms for Intercultural Competence and Civic Engagement Project Ingroup The groups to which we belong that enhance our perceptions of self. They are important to our self-esteem. We are typically favorably biased about our ingroups and ingroup members. Outgroup The groups to which we do not belong, and to whom we may develop biases and/or prejudice (if threatened). Culture Culture includes the following History Politics Economics Communication styles Set of values, beliefs, traditions and practices, norms, and attitudes And is shared within a group and transmitted to other members She may eat primarily Korean with her family, speak Korean in her home, and celebrate the Korean New Year. Additionally, this person may be a practicing Korean Buddhist who honors sacred Buddhist holidays with visits to a temple, or an altar to deceased ancestors in her home, and special foods. She may feel a special obligation to take care of her aging parents when they can no longer take care of themselves. And, she may enjoy American music, eat Mexican food, and celebrate the 4th of July and Thanksgiving with her friends. 9 Worldview Cognitive and affective lens through which people construe their experiences and make sense of the world around them. How would you characterize the worldview of the man in the video? Civic Engagement Active participation in the public life of a local, national, and/or global community in an informed, committed, and constructive manner. Civic engagement includes focusing on a shared or common goal that enhances the defined “community.” Civic engagement can start by learning about how to get involved with the intention of becoming involved in a shared goal. Adapted from Balls Organista, P., Marin, G., & Chun, K.M. (2010). The Psychology of Ethnic Groups in the United States. Thousand Oaks, CA: Sage Publications, Inc. PARTNERS IN SOCIAL RESPONSIBILITY AND INTERCULTURAL COMPETENCE Social responsibility includes intercultural competence, knowledge of civic responsibility, and the ability to engage effectively in regional, national, and global communities, including the workplace. These skills are rated highest as desirable skills among hiring managers. Intercultural competence includes: 1. Knowledge of your own culture and how it has shaped your world view. 2. Knowledge of significant characteristics of other cultures. 3. Awareness of differences and similarities in cultures. 4. Ability to adjust y ...

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1. Breaking down cultural barriers on your distributed team

2. 1. About Hugo 2. Why culture matters 3. Cultural challenges 4. What to do?

4. 2004: TRIP TO INDIA

5. bridge-global.com

7. Ekipa.co/ebooks

8. Ekipa.co/academy

9. The European Market Why culture matters

10. What is “culture”? Ideas, customs and social behaviours. How we understand and interact with our social environment. Expression of our values.

11. Country Group

12. Global vs Local Collaborative vs Competitive Consultative vs Decisive Task-oriented vs Relationship-oriented Keeping opinions to yourself vs Voicing your opinion Agreeable vs Willing to disagree Question authority vs Do as you’re told Culture affects teamwork

13.

14.

15. The European Market Cultural challenges in distributed teams

16. 43% of teams with 16+ locations report they never have issues because of culture! Survey

17. The more distributed the team, the more engaged the leaders Survey

18. Trust is not the problem Survey

19. How often do you physically (want to) meet Poll

20. Miscommunication about requirements Issue # 1

21. Time zones Issue # 2

22. Language Issue # 3

23. Different views on quality Issue # 4

24. Different perception of deadlines Issue # 5

25. The European Market What to do about it?

27.

28. The culture canvas

29. The distributed team canvas

30. get in touch www.hugomesser.com hugo@ekipa.co @hugomesser

31. culture How to manage cultural differences? Culture canvas Ice breakers training Discuss ‘time’ Intercultural ambassador

32. Team spirit How do we become ‘one team’? Retro spectives Training as team Equal input Team canvas Moving motivators Gather often

33. How do we take a project from A to Z? process Agile & scrum Active role of PO Proxy PO Full team demo Coding standards

34. When and how will we meet? Communication rhythm Meeting facilitator Use agenda’s Do the daily standup Retro: Board + actions

35. Knowledge transfer How do we make everyone familiar with our product? Product videos Online wiki User talks Trips onshore