QBE Asia - Insurer Innovation Award 2022

1. Nomination for Insurer Innovation Award
(Asia)
The 7th Digital Insurance Awards
Submission date: 6 May 2022
Proprietary and privileged information for the award nomination only

2. 2
Qnect – Powering our customers’ business through Digital
Adoption
• Qnect was launched in 2014 and it provides insurance brokers and agents with a web-
based system to provide quick quotes, issue policies, better manage customer portfolios
and generate data analytics. Available via desktop, mobile and tablet devices, Qnect
allows intermediaries to address customers’ insurance needs at their fingertips.
• This innovative insurance portal was ahead of its time and continue to push the envelope
by evolving the platform with additional products and functions. From a B2B platform,
Qnect has evolved to also provide B2B2C options for Personal Lines
• Qnect products include SME QBE Business Insurance Solutions (QBIS), Interior
Renovation Prestige (IRP), Marine Cargo, PA/Travel/Home/Personal & Commercial
Motor
Proprietary and privileged information for the award nomination only

3. 3
Qnect IRP - a market-leading product that meets evolving
customer needs
Proprietary and privileged information for the award nomination only
Time-intensive - Renovation can be a last-minute project for many home or shop
owners. Most of property management companies will require proof of insurance
before they allow renovation works to start. Hence, customers will need their
certificates of insurance (COIs) immediately to avoid any delay.
Administrative burden - Managing COIs can pose an administrative challenge.
Most of products from insurance companies are either paper manual or only
digital sales product with no digital COIs being available. . The manual process
can easily become a resource draining problem.
Digital disruption – The sudden shift to remote work has put pressure on
business continuity of insurance industry. Adoption of remote signing and
customer servicing technologies are accelerating.
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In view of the below challenges, QBE introduced a new Qnect IRP product in August 2021.
This is a total solution that delivers personalized, innovative customer-centric experiences.

4. 4
Customers can enjoy Immediate issuance of COIs
on Qnect. This convenience could save you
dozens of days of paperwork process, and help
reduce the costs associated with collecting and
verifying insurance coverage manually.
Efficiently proves your
insurance status
Innovative features of our Qnect IRP product
A total solution that meet your unique needs,
from home, office and shop renovation works.
Our COIs can be tailor-made to fulfill a variety of
building management requirement, giving our
customers peace-of-mind.
Comprehensive protection
at your fingertip
Instantly accessible
The platform is easily accessible 24/7, from
anywhere and on any device, with updates
instantly covered and confirmed. This can help
customers reduce risk exposure and protect
against third-party liability whenever they need it.
All-in-one online platform
Customers can manage their policies for renovation
works via single touchpoint, from quotes, status
tracking and claims. The purchase process is fast
and frictionless, built-in with easy-to-use features.
Proprietary and privileged information for the award nomination only

5. 5
User-friendly interface and simple steps to get a quote
Get a quote on Qnect in 3 simple steps
24/7 anytime, anywhere
Go to Qnect >
Commercial
Insurance > Interior
Renovation Prestige
Input necessary
information and select
the protection based
on your client needs
Complete and
send quotation
to your client
After binding cover, you
can get your COIs right
away!
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Proprietary and privileged information for the award nomination only

6. 6
How Qnect IRP product can help our customers and
business partners?
Proof of insurance is required by
many property managers for
contractors to perform renovation
services. Customers can enjoy
greater efficiency with our
immediate issuance of COIs.
Fast and Hassle-free
Experience
Improved Sales
Productivity
Our business partners can access
Qnect IRP services through any
devices to obtain quotes
instantly, resulting in faster
turnaround time and lower
operating cost.
One-stop Services at the
Palm of Hands
Our seamless end-to-end digital
platform provides customers
comprehensive decoration
protection through an automated
buy, service and claim process,
delivering maximum flexibility.
Proprietary and privileged information for the award nomination only

7. 7
Approximately 100% Of digital
adoption for Qnect IRP product
Achievements and impacts of our Qnect IRP product
We are one of the leading
insurers that offer a E2E
digital product for IRP in
Hong Kong & Singapore,
creating innovative ways of
attracting new customers.
An increase of 76.5% in the number of
IRP polices completed for the first nine months
since launch
2-3 mins of average E2E
turnaround time, compared to a few days for
traditional insurance process time
Note: E2E refers to end-to-end.
Proprietary and privileged information for the award nomination only

8. 8
Positive Reviews for our Qnect IRP product
“With the Qnect IRP product, we can
offer customers end-to-end digital
services that go beyond the confines of
traditional insurance, and help customers
better plan for their innovation works.”
Shung Kar Lok, Teddy
KS – George Lung’s District
“The Qnect platform is helping us deliver
tailored made IRP services with speed and
scale. This optimizes the overall efficiency
of the entire insurance process for win-win
outcome.”
Lu Wing Lin, Kennis
Oriental West District
“The coverage for the QBE IRP is very
comprehensive and the premium is competitive. The
policy also includes Completed Operations. Although
the limit of liability provided for this extension is low,
however, this feature set the cover apart from other
market players. We and our customers have been
very supportive of this policy!”
Sally Tay
Advent Insurance Agency Pte Ltd
“A well designed system for Interior renovation
projects that encompasses the entire process
from quotation, presentation to issuance of the
main policies in a timely manner.”
Benjamin Koh
Astra Assurance Agencies LLP
Proprietary and privileged information for the award nomination only

9. 9
QBE - enabling a more resilient future
QBE is continuously leveraging digital innovation to build resilience in the
post-pandemic era. Hence, we invested significantly in all-in-one digital
platform for our IRP.
Looking forward, we will step up our focus on new technologies to reshape
the way that we connect with our customers and partners.
• Cost reduction
• Customer experience
enhancement
• Sales productivity
• Purchase efficiency
Value Proposition:
Customers Business Partners Industry Players
Driving productivity
improvements, making
it easier and simpler to
do business with us
Creating seamless,
personalized and
consistent customer-
centric experience
Moving towards digital-
enabled models to embrace
sustainable growth, setting a
good example for industry
players
Proprietary and privileged information for the award nomination only

10. Thank you
Proprietary and privileged information for the award nomination only