Webhelp’s Customer Experience Lab has gathered innovative solutions & star-ups to reinvent Customer Experience, during VIVA TECHNOLOGY 2016 Conference in Paris (http://www.vivatechnologyparis.com). Webhelp has been working in partnership with the HUB Institute (http://www.hubinstitute.com), one of the leading think tank in digital transformation.

1. DAY 2

2. P R E S E N TAT I O N

3. The new international event gathers 5,000 startups with the aim to develop
Partnerships with major corporations, investors and partners.
To be at Viva Technology Paris is being at the heart of an international event
dedicated to innovation.
Four spaces : Hack, Imagine, Experience, Connect
Viva Technology’s unique mission is to bring the world’s most innovative
startups together with the major global players in digital transformation. During
three days from June 30th, an expected 30,000 entrepreneurs, corporate
executives, venture capitalists and other investors will join us.
The goal: to provide an interactive platform for collaboration and discussions
around the impact that new technologies have on both businesses and
societies.
40 000 m2
30 000
Attendees
20 Wolrd
Leaders
5 000 Startups
100
Top VCs
200 Celebreties

5. • Webhelp is a global business process outsourcer (BPO), specialized in customer experience, payment
management, sales and marketing services across voice, social and digital channels.
• From 26 countries with a 30,000-strong team, Webhelp collaborates with some of the world’s most
progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute,
Michael Kors and Valentino.
• Headquartered in Paris, France, the company has grown its revenues by 250% in the past 4 years by
delivering a transformational outsourcing proposition that addresses the challenges of an omni-channel
world.

6. Webhelp’s Customer Experience Lab enforce innovative processes
that propose creative solutions to transform customer experience
• Customer Experience’s programs
• Multi-skills teams (technology, data analytics) dedicated to
operations
• Test ideas, validate processes and operate deployment in
customer relationship centers
80 m2
180 m2
190 m2
50 m2
#THE OPPORTUNITY
• Join other winning startups in the Webhelp “Customer
Experience” Lab
• Work with Webhelp’s Global R&D Team to develop and
test your product
• Get to an exclusive event with Webhelp’s Founders and
representatives from our major investors KKR
• Make joint proposals for your product through Webhelp to
organisations selected from our client-base
JOIN WEBHELP
“CUSTOMER
EXPERIENCE” LAB
6 CHALLENGES
PRESENCE ON
WEBHELP BOOTH

8. T H E C O N C E P T

9. T H E V O I C E
A
CONCEPT
based on

11. How? Under pressure
The startups will pitch in front of a jury. The Jury members will have their backs turned
to look to the opposite side of the speaker one’s.
Two options :
1. After 1 min pitch, the startup have not convinced the jury, the members buzz
> End of the game
2. The startups are convincing, the pitch go on during one more minute.
> Ready For Growth?

12. DAVID PATTMAN
Director Global R&D
AUGMENTED & VIRTUAL REALITIES
IN CUSTOMER EXPERIENCE
# CHALLENGE 1
#VR #Experiences
2016 is a year characterized by an increased in the number of major
manufacturers that launched virtual reality devices. This coincides with
advances in augmented reality software that allows for the blending of
physical and digital environments. What opportunities do these
technologies provide organisations to enrich customer experience and
create value?
The lines between the physical and digital worlds is becoming increasingly
blurred. It is clear that this will create new opportunities for immersive
customer experiences. The interesting question for us is how this will
change the way we shop and how customer services are delivered in the
future.
Webhelp is interested in hearing from start-ups working with VR and/or
AR technologies that have the potential to create value through
customer experience, sales and services.

14. AUGMENTED & VIRTUAL REALITIES
IN CUSTOMER EXPERIENCE
CANDIDATE
STARTUPS
Serious Factory has sold and
implemented software and
applications that enhance the
operational effectiveness of customer
service representatives, from presales
to support.
Manzalab is one of the most
innovative companies on the Serious
Games market. Manzalab develops its
own technologies and addresses all
formats (PC, tablets, online and
offline). The company also strongly
invests in R&D and produces
pioneering VR simulations.
Augment is the leading augmented
reality platform.
It allows you to visualize your products
in 3D in your real environment and in
real-time through your tablet or
smartphone.
« Bringing your products to life
through reality »
« Experience comes to life »« The first immersive learning
authoring tool »

15. Winner Challenge 1!

16. DAVID PATTMAN
Director Global R&D
# CHALLENGE 2
It is clear that A.I., Digital Assistants, Virtual Agents, Messaging Bots etc
are going to transform how customers and organisations interact with
each other. How can organisations adopt these technologies cost-
effectively to provide outstanding customer experiences and increase
customer value?
Automation and Robotics are already starting to manage interactions
between customers and organisations. Understanding how and when to
blend machine and human agents to optimise experience and value will
become increasingly important.
Webhelp is interested in hearing from startups working in fields such as
artificial intelligence, biometrics, machine learning and messaging Bots
Connectivity, range of digital services, innovative experience are the
priority axes of our innovation strategy.
#Bots #Automation
MARCH OF BOTS

18. MARCH OF BOTS
CANDIDATE
STARTUPS
Julie Desk is a virtual assistant
who schedules appointments
for you. You will delegate to her
your calendar-related tasks
with a simple email to her.
Recast.AI is a collaborative
platform capable of adding
Artificial Intelligence features
like speech understanding and
conversations understanding to
your applications.
Zelros Bridge is a
collaborative platform allowing
organizations to quickly create
useful machine learning
applications for their strategic
business needs.
Craft ai proposes an app that is
« smart enough » to feel like a
personal assistant: always
aware of your environment,
learning from what you act
according to you.
« The personal assistant of
your everyday task » « Build your own conversational bot » « Stop POC. Start using data » « Tune your app to each user »

19. MARCH OF BOTS
CANDIDATE
STARTUPS
Sam is your dedicated 24/7 travel
expert that assists you during
your trip and sends you smart
notifications. It anticipates
emergency situations (flight
delays, cancellations, strikes, ...)
and delivers customized solutions
Destygo is a personalized travel
concierge. They build an artificial
intelligence that can naturally
interact with the traveler to
suggest flights, accommodation
and help them find what they
need during their stay.
Legal Robot uses Artificial
Intelligence to make legal
documents less difficult to
understand for everyone and
improve Access to Justice.
Consumers can use our iOS or
Android app to understand legal
language.
« All travel assistant » « Chat. Book. Travel » « Know what you sign »

20. MARCH OF BOTS
CANDIDATE
STARTUPS
Do You Dream Up, Helpdesk and
Customer Relationship Software
Publisher develops an intuitive
platform to create, manage and
monitor Automatic Chat, Dynamic
FAQ and Live Chat.
Focused on business websites
and corporate intranets, Inbenta
is a global pioneer in a new class
of enterprise semantic search
technology that's aimed to
dramatically improve the
experience of online customers.
« Empowering self-service experience » « Help your customer help themselves »

21. Winner Challenge 2!

22. VIRGINIE MARCO
Business Development Director
Insights & Analytics
BIG DATA + CUSTOMER EXPERIENCE# CHALLENGE 3
What can be done to make it easier for organisations to capture, analyse
and act upon the enormous quantities of data that are generated by the
interactions they have with their customers across multiple channels in
order to improve experience and generate value?
Dave Pattman, Director of Global R&D at Webhelp says ”Creating value
from data is fundamental to the way in which Webhelp is seeking to help
our clients to become leaders in Customer Experience. We are keen to work
with innovative companies that can compliment the significant investments
we are making in data and analytics capabilities”
Webhelp is interested in hearing from startups that are working on ideas
related to customer experience data and analytics who believe that they
have identified ways to detect the signals amidst the noise when it comes
to creating actionable Customer Experience and CRM strategies and
tactics from ‘Big-Data’
#Bots #Automation

24. CANDIDATE
STARTUPS
Civiliz develops solutions
enabling businesses and
services to listen to customers
and employees with the aim of
improving their quality, their
customer relation, and their web
to store strategy.
Vokaturi can measure
directly from your voice
whether you are happy, sad,
afraid, angry, or have a
neutral state of mind. It has
61,4 percent accuracy if it
hears the speaker for the
first time.
BIG DATA + CUSTOMER EXPERIENCE
Fluo offers immediate
diagnostic of insurance cover
to users : Customers buy the
right insurance and stop
paying twice for the same
cover.
« The insurance good genius » « Value in customer listening.
On the spot »
« Emotion recognition by speech »
Synomia has a unique
innovative technology that
makes the exploitation of
unstructured data
accessible to any
company .
« A story about a crack »

25. CANDIDATE
STARTUPS
Diduenjoy provides an online
customer satisfaction survey
that is the fastest and easiest
way to gather actionable
feedback from your customers.
BIG DATA + CUSTOMER EXPERIENCE
« The fatest and easiest way to gather
actionable feedback from your customer »
GuestViews collects, analyses and
enhances data and comments from
your visitors.
Reputation VIP is an
agency specialising in
online reputation working
for customers in France as
well as internationally.
Since 2006, the digital
marketing agency Notify has
been designing, operating
and optimising digital
acquisition and engagement
strategies.
« Always on top » « Know your visitors»« Digital Fortress solutions »

26. Winner Challenge 3!

27. The Webhelp Winners!