Effective Communication Training,

1. Invest in your Competence.
HRTcareer
Effective Communication
Training
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@hrtcareer

2. “ Let us say what we feel and feel what we say,
our words should be in agreement with Life”.
Seneca
Effective
Communication

3. EFFECTIVE
COMMUNICATION
in 4 steps

4. What obstacles
prevent us to
communicate
effectively ?

5. The way we receive
communication:
We reject what
threatens us.
We see and hear
exactly what we
want.

6. Our
perceptions

7. Past
experiences
Prejudgments

8. Feelings
Environment

9. Step 1
Listen Actively

10. Listen attentively

11. Open your mind

12. Give signals that
you are really
listening.

13. Step 2
Be Assertive

14. Guilt
We survive by
blaming Us or
Others.

15. A submissive person
denies individuals
rights.
An aggressive person
denies others rights.

16. An assertive person
wants a WIN – WIN result
The Submissive loses
The Aggressive wins

17. To become assertive
we speak:
Clear
With an objective
With warm and
sincere tone

18. Step 3
Be Emphatic

19. Empathy = Understanding + Respect
It means that we "resonate" with others.

20. Understand
people’s emotions.

21. Be aware of the
emotions you are
expressing…

22. Step 4
Feedback

23. Good Feedback
No criticism
No judgment
It empowers you
Describes
observable
behaviors

24. Beware …
Your body never stops
to communicate…

25. Invest in your Competence !
HRTcareer
International Recruitment & HR Consulting
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hrt@hrtcareer.com
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