Speaker: Manish Pathak, Customer Success Partner, TriggerO

1. NHRDN Virtual Learning Session on
New Age Employee Engagement
Manish Pathak | +91 99713 92805
Customer Success Partner
http://www. triggero.com | manish@triggero.com

2. 45% increase in Employee
Disengagement since 2009
*Business Week
lostemployees.com

3. Gallup poll estimates that actively disengaged employees
cost the American economy up to $350 billion per
year in lost productivity.

4. Worst, these disengaged
employees are in your company.
i-sight.com

5. Engaged employees lead to
financial business success, not the
other way around.
* Gallup Management Journal-’What really drives
financial success?’

6. Engaged employees generate 43% more
revenue and can boost performance by 200%
Hay Group – as referenced in the HR Magazine article
askusfirst.wordpress.com

7. By increasing 15% on
employee engagement
strategies, your operation
margin increases by 2%.
* Towers Watson
http://minglecity.com/profiles/blogs/lazy-employees-is-
the-man

8. Out of 1,000 people surveyed , two-third
of workers report that they are putting in
unpaid overtime *
ECONOMIST article on ‘Overstretched’

9. The reward for all this effort is frozen
pay and shrinking perks

10. Commitment to deliver service excellence
takes a toll on one’s mind -overworked!

11. Under appreciation or ignorance by peers
is a silent demotivator

12. 63% of workers say that their
employers do not appreciate their
extra effort
*The Hay survey

13. 57% feel that employees are
treated like dispensable commodities
*The Hay survey

14. 59% surveyed are actively looking for a new job than
85% of those who are staying only because that market is so
dismal
*The Hay survey
synchealthblog.wordpress.com

15. New Age Employee Engagement?
EW HR management theory?
EW tool to increase productivity?
EW process to stop attrition?
EW set of R&R program?

16. New Age Employee Engagement?
It was always there.
There is nothing new about it.
It is about PEOPLE
It is always going to be relevant?

17. Is this for me?
We already have best practices
at our Organization?
We are BPO and no engagement
can help us?
We are manufacturing set up
and these are not for us?
We tried something but it did not
work, do we need it?

18. Are you at risk?

19. Retaining top performers is a challenge-
The stronger the hold ,the riskier their chances to
slip away
moneymint.in

20. 31% of employees are not satisfied
with their current jobs
* 2011 Forbes ‘Top 10 Signs It's Time To Leave Your Job
‘
moneycontrol.com

21. According to Forbes 74% of top performers
would consider leaving if offered another job
* 2011 Forbes ‘Top 10 Signs It's Time To Leave Your Job
‘ lifeislikethat.hubpages.com

22. 52% of US employers say it’s difficult to attract
‘critical skill’ employees and 25% say it’s hard to
retain top performers
* Towers Watson
http://www.inpharm.com/news/train-retain-holding-your-best-

23. H
ow
2
andle
EMPLOYEE
CONFLICTS

24. 85% employees deal with such
conflicts out of which only 29% do
so ‘frequently’
http://img.en25.com/Web/CPP/Conflict_report.pd

25. 27% of employees
have seen conflict lead to personal
attacks, sickness and
absence, bullying and project failure
at workplace.
http://img.en25.com/Web/CPP/Conflict_report.pd

26. Employee morale and productivity
begins to go down significantly
reallybadboss.com

27. Employee Turnover
is undesirable considering the expense of
time and money in recruiting and training
process.
http://www.buzzle.com
http://img.en25.com/Web/CPP/Conflict_report.pd

28. Stress
Miscommunication
Lack of honesty
Heavy
workload
Warring egos
Lack of role clarity

29. Must have or Good to Have
Sounds good but we are anyway
profitable!
We will do this once we stabilize
our profitability!
HR is evolving at our
organization, this will happen
eventually!
Our management is very much
ROI driven. Can you guarantee
the befits!

30. Is there a way out?

31. Global trends in Employee Engagement
Empowerment
Social Enterprise
User driven engagement
Experiments
INNOVATION
HR as Enabler

32. So it this about Technology or Process?
 Is this about Technology?
 Is this about process?

33. So it this about Technology or Process?
It is about people

34. Is there any shortcut?
 I want a quick start Engagement platform!
 Lot of attrition expected this quarter, any quick fix?
 We want to create Employer Brand, any fast way?

35. Is there any shortcut?

36. Thank you for your time
Manish Pathak | +91 99713 92805
Customer Success Partner
http://www. triggero.com | manish@triggero.com
manishpathak manish_pathak
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