This document provides an overview of a 150 presentation collection on hotel housekeeping topics available for purchase. The presentations cover a wide range of housekeeping procedures and tasks, including cleaning guest rooms, bathrooms, public areas, back of house areas, and handling various guest requests. A preview of 5 random presentations is available for free download. The full collection costs an undisclosed amount and is available for purchase on the provided website.
3. Download preview Copy:
http://www.hospitality-school.com/wpcontent/uploads/2013/12/Preview-Copy-150hotel-housekeeping.zip
** FIRST download this preview copy and
see 5 random presentations out of this 150
presentation collection. **
Buy From here: http://www.hospitalityschool.com/hotel-housekeeping-presentations
4. Topics That we have Covered
1.
2.
3.
4.
5.
6.
Trolley Set-up
Entering Guest Room
Cleaning Guest Room
Cleaning Guest Bathroom
Cleaning Guest Bed
How to Care the Housekeeping
Equipment
7. Correct Chemical Usage
8. Chemical Light Fixtures
9. Cleaning Lobby Area
10.Cleaning Public Area Toilet
Cleaning
5. Continued…
11. Cleaning F & B Toilet
12. Cleaning Front Desk Area
13. Cleaning Back of the House Staircase
14. Cleaning Elevator
15. Daily Carpet Maintenance
16. Room Key Handling
17. How to Handle DND Rooms
18. How to Prevent a Fire
19. Lost & Found Handling
20. Grooming & Appearance
Buy From here: http://www.hospitality-school.com/hotelhousekeeping-presentations
6. Continued
21. Check Uniform & Grooming Standards
22. Body Language & Attitude
23. How to Conduct Briefing
24. Communicate with Housekeeping
25. How to Greet the Guest
26. Dect Phone Control
27. Occupational Health & Safety
28. Monthly Linen Inventory
29. Master Key Sign-out Procedures
30. Sign-in Procedures
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Free Hospitality Training Materials
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7. Continued
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
Sign-out Procedures
Guest Room Amenities & Supplies Set-up
Do-not Disturb Procedures for Rooms
Clean Room Procedures
How to Clean Electric Kettle
How to Clean the Glasses
How to Clean Ice Bucket
How to Change Pillow Case
How to Remove Laundry Wooden Boxes/Hangers
Reporting to the Guest Floor
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Free Hospitality Training Materials
Visit: www.hospitality-school.com
8. Continued…
41.
42.
43.
44.
45.
46.
47.
48.
49.
50.
How to Make-up Bed
How to Clean the Bathroom Floor
How to Clean the Mini Bar
How to Dust the Furniture
How to Clean the Mirror
How to Clean the Bath Tub
How to Clean the Shower Room
How to Clean the Bathroom Wall
How to Clean the Vanity Top & Hand Basin
How to Clean/Polish Bathroom Fittings
Visit: www.hospitality-school.com for Free Hospitality Training Materials
Free Hospitality Training Materials
Visit: www.hospitality-school.com
9. Continued…
51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
How to Clean the Toilet Bowl
How to Vacuum the Carpet
How to Clean the Telephone Set
How to Handle Wake-up Call
Guest Shoe Shine Service
Safe Deposit Box Needs to be Opened in Checked out
Guest Room
How to Handle the Left Guest Room Vine Card
Extra Bed & Baby Cot Procedures
Guest Laundry Pick up During Room Check
Guest Laundry Pick up Requirement via Receiving Call
Check
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Free Hospitality Training Materials
Visit: www.hospitality-school.com
10. Continued…
61.
62.
63.
64.
65.
66.
67.
68.
69.
70.
Fold Towel
How to Remove Room Service Basket
How to Clean Guest Floor Corridor
How to Assist Guest with Luggage/Parcel
Mini-Bar Consumption Check
Mini-Bar Daily Replenishment
Breakage, Loss & Damage Procedure
How to Handle “Open Door”
How to Check Guest Floor Corridor
How to Inspect Bathroom
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11. Continued…
71.
72.
73.
74.
75.
76.
77.
78.
79.
80.
Care and Handling of Guest’s Belongings
Returning Keys and Worksheet
Check into Housekeeping Office
Vacuum Carpet after Washed
How to Escort Guest to Elevator
Cleaning Chemical using in Housekeeping
How to Polish Wooden Surface
How to Use and Clean a Vacuum Cleaner
Guest Laundry Emergency
Super Clean Program
Buy From here: http://www.hospitality-school.com/hotelhousekeeping-presentations
12. Continued…
81. One Entry Room System
82. Zero Room Effects
83. Turn Down Service
84. Push Brush Sweeping
85. Dust Mopping
86. Wet Mopping
87. Wall Washing by Hand
88. How to Clean the A/C Grill
89. How to Shampoo Carpet – Extraction
90. How to Clean Upholstery Fabric
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Free Hospitality Training Materials
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13. Continued…
91. How to Clean the Wall Paper
92. How to Clean the Offices
93. Cloak Room Procedure
94. How to Clean Staircase
95. How to Clean Windows
96. Stone Floor Scrubbing
97. How to Spot Clean Carpet
98. Dry Foam Shampoo on Carpet
99. How to Clean Outlets
100.Inspection of Back of the House
Visit: www.hospitality-school.com for Free Hospitality Training Materials
Free Hospitality Training Materials
Visit: www.hospitality-school.com
14. Continued…
101.
102.
103.
104.
105.
106.
107.
108.
109.
110.
How to Clean the Lobby
P.A Store Room
Cleaning Supplies & Equipment Return
How to Polish Brass
How to Clean Skinproof & Dustproof Pad
How to Crystallization for Marble Floor
How to Maintain & Clean Leather Surface
Guest on Loan Items Control
Cleaning Pantry/Store Room
Washroom Care
Visit: www.hospitality-school.com for Free Hospitality Training Materials
Free Hospitality Training Materials
Visit: www.hospitality-school.com
15. Continued…
111.
112.
113.
114.
115.
116.
117.
118.
119.
120.
Check into Public Area Service Associates
Prepare Daily Work Allocation
Lobby Inspection
Inspection of Lifts
Inspection of Restrooms
Inspection of Outlets
Inspection of Backstairs
Inspection of Pantry/Store Room
Guest Laundry Check
How to Handle Laundry Discrepancy
Visit: www.hospitality-school.com for Free Hospitality Training Materials
Free Hospitality Training Materials
Visit: www.hospitality-school.com
16. Continued…
121. Damage Laundry Confirmation
122. Guest Laundry Deposit Service
123. How to Handle Guest Laundry Express and
Pressing Service
124. Guest Laundry Delivering
125. D.N.D Room Guest Laundry Service
126. Guest Complaining Handling
127. Linen Discard
128. Preparation for Guest Arrival
129. Rooming a Guest
130. Uniform Cleaning & Maintenance
Buy From here: http://www.hospitality-school.com/hotelhousekeeping-presentations
17. Continued…
131.
132.
133.
134.
135.
136.
137.
138.
139.
140.
Guest Welcome Tea Service
Checking the Logbook
How to Serve Food to the Guest
How to Serve Drink to the Guest
How to Answer an Internal Call
How to Answer an External Call
How to Make an Internal Call
How to Make an External Call
Mattress Turning
How to Escort Guest to the Table
Visit: www.hospitality-school.com for Free Hospitality Training Materials
Free Hospitality Training Materials
Visit: www.hospitality-school.com
18. Continued…
141.
142.
143.
144.
145.
146.
147.
148.
149.
150.
How to Strip & Seal the Floor
How to Clean Public Restroom
Furniture Removal/Relocation
Wet Mattresses – Cleaning Procedure
How to Clean & Defrost the
How to Operate the Scrubbing
Routine or Daily Floor Maintenance Cycle
How to Damp Mop
How to Care & Clean the Sun-umbrella
How to Operate the Buffing Machine
Visit: www.hospitality-school.com for Free Hospitality Training Materials
Free Hospitality Training Materials
Visit: www.hospitality-school.com