brief overview of hospitality industry

1. By: Jiwon Han

2. WHAT IS THE HOSPITALITY
INDUSTRY?
• the reception and entertainment of guests,
visitors or strangers with liberality and
goodwill.
• hospitality comes from the word
“hospice” – House Of Rest for
travelers

3. • The oldest industry in the world
• Remain same until today  Guests Are
Always Welcome
• Offers travelers a home away from home
• It is also the largest and fastest growing
industry in the world

4. PINEAPPLE
• Universal symbol for
hospitality
• Signify that visitors are
welcomed to the place
• Displayed at the
doors/gates
• Symbol of welcome,
friendship, hospitality

5. LODGING
ALLIED
INDUSTRY
TRAVEL
AND
TOURISM
FOODSERVICE

6. CHARACTERISTICS OF THE
HOSPITALITY INDUSTRY
• Business Open 365 Days a year and 24 hours a
day.
• Staff often work 10 – 12 hours a day. Evening
and weekend are included in the work week.
• The difference between hospitality business and
other business sectors is that we produce guest
satisfaction – intangible (test drive – car)
• Our product is for guest use only, not for
possession.

7. CAREER IN HOSPITALITY
INDUSTRY
• is a service industry ;employees take
pride in caring about others.
• Characteristics
leadership
communic
ation
dedication
smile
honest
work long
hours
ambition
interest

8. LODGING SECTOR
• HOTELS
• MOTELS/BUDGET HOTELS
• APARTELS
• CONDOTELS
• CHALETS
• TRAVEL LODGES
• BED AND BREAKFAST

9. Airport Hotels

10. Commercial Hotels

11. Economy Hotels

12. All Suite Hotels

13. Casino Hotels

14. Resort Hotels