AWS Community Day CPH - Three problems of Terraform
Social media success strategies June 2010 by CEO Hillary Bressler
1. Social Media Success Strategies Leveraging Technology for Business Advantage June 2, 2010 Presented by: Hillary Bressler Founder, CEO .Com Marketing A Top 100 Interactive Agency Nationwide www.commarketing.com 1.866.266.6584
2. What is Social Media? A type of media that is based on conversation and interaction between people online and shared via the internet or mobile.
9. China India Facebook United States Indonesia Brazil Pakistan Bangladesh If Facebook was a country it would be the 3rd largest “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
14. Facebook adds 100 Million Users in 9 months“Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
15. Ashton Kutcher and Ellen DeGeneres have more Twitter Followers than then entire population of Ireland, Norway and Panama “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
16. 80% of Companies are Using LinkedIn as their Primary Way to Find Employees “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
17. The Fastest Growing Segment on Facebook is 55-65 year old Females “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
18. 80% of Twitter updates are on mobile devices. Imagine what that means for bad customer experiences. “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
19. 78% of consumers trust peer recommendations Only 14% trust advertisements “Did You Know”- Karl Fisch and Scott McLeod –Socialeconomics.com- July 30, 2009
28. What Can Social Media be Used For? Sales Brand Marketing Customer Service Promotions/Events Recruiting Public Relations Reputation Management Market Research Consumer Education
33. Dell started tweeting in 2007 for one way communication. The company was surprised when people responded. Dell Outlet has booked more than $3 million in revenue http://business.twitter.com/twitter101/case_dellstarted asking questions.
34. New York Times highlights San Francisco foodie as Twitter icon
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36. Umi, a sushi restaurant in San Francisco, sometimes gets five new customers a night who learned about it on Twitter.They offer free seaweed salads to people who mention Twitter.
37. Twitter Exclusive Coupons Twitter-exclusive coupons for customers to print out and redeem at store. Twitter coupon campaigns brought in 68.60% of total dollar sales.
38. Tracking Sales Specific codes for each coupon are entered into the point of sale cash registers at tasti locations to enable the tracking of coupon conversions and the resulting sales.
39. Sprinkles Cupcakes Every day Sprinkles posts a word or phrase that a specified number of customers can use to get a free cupcake. They have 133,000 fans.
49. Negative Effects on United from Social Media Over 8.5 million views Stock prices dip 10% resulting in $180 million Appeared on ABC’s The View Time Magazine’s Top Viral Video’s of 2009 2 more videos to be produced As of 5/29/10
72. 4 New Rules for Social Media Marketing Listening to consumers is more important than talking at them. Companies can’t hide the corporation behind the brand anymore or even separate the two. Social Media is about the relationships. Social Media is not a Strategy. Ad Age 2009
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74. Best Practices Don’t start a social media project just because you feel like you have to Tell your story. Set the tone. ( fun, informational, quirky) Set realistic expectations, it takes time to do this well
75. Social Media Challenges It should not be done instead of proven fundamentals ( SEO, Well Designed Websites) It is not “free” It is difficult to monetize
78. Dealing with complaints Address negative comments very quickly. Have a process in place to resolve the issue directly. The company should respond once in public, and if the person stays negative, they switch to DM and then to email or phone if needed. It is a chance to turn someone into an ambassador of the brand.
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82. This customer was one out of many great reviews. Leaving bad reviews up there makes this review page much more real and authentic. This is a good example of how a company responded to show they care.
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84. Facebook Tips To Drive Fans http://www.facebook.com/facebook-widgets/
85. Crandon, Wisconsin which has a population of 1,961 people now has 1,500 fans on their Facebook page.
95. Foursquare is a mobile app that allows you to check-in with your friends when you arrive at a certain location. Foursquare
96. Thanks for Participating…..see you online! HillaryBressler CEO/Founder of .Com Marketing Email: bressler@commarketing.com Web: www.commarketing.com Phone: 407.774.4604 ext 203 Personal Twitter: www.twitter.com/hillarybressler Personal LinkedIn: www.linkedin.com/hillarybressler Company Twitter: www.twitter.com/commarketing CompanyFacebook:www.facebook.com/commarketing Find My Presentation Today! www.slideshare.net/hillarybressler
Notas do Editor
within four days of the song going online, the gathering thunderclouds of bad PR caused United Airlines' stock price to suffer a mid-flight stall, and it plunged by 10 per cent, costing shareholders $180 million. Which, incidentally, would have bought Carroll more than 51,000 replacement guitars."
It was back in 2006 that some clever people at Blendtec decided to start filming their boss, Tom Dickson, attempting to grind up various household objects and asking one simple question: Will it blend?From camcorders to golf balls and glow sticks to iPhones, a vast range of products have been sliced and diced by the Blendtec blender. Millions of people have watched the videos, either on YouTube or on the company's specially made Will it Blend site, boosting the reputation of the Blendtec brand and bagging the company thousands of valuable links.The Blendtec story is a textbook example of what good viral video marketing should be and the benefits it can bring.