2014 SAP TechEd Students Briefing on Design Thinking and Customer-Centered Product Innnovation

•

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A brief overview of how Design Thinking (DT) is an integral part of "Customer-Centered Product Innovation", an approach that besides DT comprises Customer Co-Innovation, Business Model Innnovation and Agile Software Engineering.

Software

Innovation@SAP = Back to the Roots
Validate your
Assumption
Build & Test Prototypes Early
Keep Iterating Results
with Customers…

What is Innovation?
addressing end user
needs and wanted
by customers
there is a market that
justifies the corporate
investment
Desirability Feasibility
Viability
being able to build a
product with existing
technologies and
deliver it in time

Don’t Assume you Know the Solution yet
Create
Choices
Make
Choices
We don‘t know… yet!
Iterate
cp. Tim Brown (2009)
and Ozgur Eris (2004)
Innovate

Why Working Customer-Centered?
Co-Innovate continuously with Customers & End Users
 Learn about Customer Problems & User Needs
 Design, Develop and Test continuously
 Validate Sprint Results regularly

‘‘A DEVELOPER NEEDS TO BE CURIOUS AND
ALSO DEVELOP EMPATHY FOR END USERS“
Source: interview with SAP co-founder Hasso Plattner (2012)

A Diverse Team… A Creative
Space…
An Iterative Approach…

1. Storytelling 2. Clustering
3. Creating a persona
Experiment with different
frameworks, e.g. value
proposition canvas or
customer journey map
4. Defining a
point-of-view

How might we…?
<Design Challenge>
Brainstorming Rules

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We specialize in Psychic Readings, Psychic Love Spells, Binding Love Spells, Obsession Spells, Voodoo Spells, Lottery Spells, Marriage Spells, Black Magic Spells, Palm Readings & much more. Are you depressed? We perform this come-to-me love spell that works instantly with the aim of Winnipeg back the victim to the person performing the magic. Have you lost your lover? We perform this come-to-me love spell that works instantly with the aim of bringing back the victim to the person performing the magic. Have you lost your lover? Do u need to solve any relationship problem? Contact the powerful spells caster chief kule with love spells that work overnight and love spells that really work. Have you found yourself infatuated with a special someone you think could be the one? Are you looking for a spell to provide them with a nudge in the right direction? Or maybe the spell you cast didn’t achieve the results you were hoping for? Whether you’re new or versed in the ways of spell casting, we’re here to help. Today we’re going to provide you with a detailed guide on the types of love spells to cast. Not only that but there’s something for those who wish to find outside advice from more advanced spell casters. We’re also going to provide you with the top sites available to help you with your dilemma. Let’s begin our journey by educating ourselves on love magic and what a real love caster looks like. Love Magic and Love Casters Love magic made its first appearance back in Ancient Egypt and has been an active practice since. This type of magic is a branch of traditional magic and can be practiced in various ways. Typically the more common use of love magic is through the work of spells, but other methods look like Charms Rituals-LOVE Potions-Dolls and even Amulets If you are interested in becoming a love caster, be prepared for what’s to come. A genuine love caster knows that the art of love casting is no easy feat and shouldn’t be done casually. You should know that not only does it require you to be gifted spiritually, but you must be ready to serve others. Someone who is considered a real love caster has experience in all manner of spells, no matter the difficulty. Training yourself in attraction, commitment, and marriage spells is an excellent place to start. But this by no means will make you a professional. Practice your craft and expand your knowledge; understand that you will possess the ability to help others in time truly. Types of Love Spells What better way to start broadening your experiences with love spells than by learning more about them? These spells work like just about any other spell. Simply apply your intention, use a medium (sigils, mantras, candles, or charm bags), and top it off with establishing the belief that you will receive what you want. So what kind of spells are available and which ones suit your needs the best? Let’s take a look at the many options you have at your disposal. Attraction Spells

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2014 SAP TechEd Students Briefing on Design Thinking and Customer-Centered Product Innnovation

2. Innovation@SAP = Back to the Roots Validate your Assumption Build & Test Prototypes Early Keep Iterating Results with Customers…

3. What is Innovation? addressing end user needs and wanted by customers there is a market that justifies the corporate investment Desirability Feasibility Viability being able to build a product with existing technologies and deliver it in time

4. Don’t Assume you Know the Solution yet Create Choices Make Choices We don‘t know… yet! Iterate cp. Tim Brown (2009) and Ozgur Eris (2004) Innovate

6. Why Working Customer-Centered? Co-Innovate continuously with Customers & End Users  Learn about Customer Problems & User Needs  Design, Develop and Test continuously  Validate Sprint Results regularly

8. ‘‘A DEVELOPER NEEDS TO BE CURIOUS AND ALSO DEVELOP EMPATHY FOR END USERS“ Source: interview with SAP co-founder Hasso Plattner (2012)

10. A Diverse Team… A Creative Space… An Iterative Approach…

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21. our focus

22. 1. Storytelling 2. Clustering 3. Creating a persona Experiment with different frameworks, e.g. value proposition canvas or customer journey map 4. Defining a point-of-view

23. How might we…? <Design Challenge> Brainstorming Rules

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25. Thank You

2014 SAP TechEd Students Briefing on Design Thinking and Customer-Centered Product Innnovation

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2014 SAP TechEd Students Briefing on Design Thinking and Customer-Centered Product Innnovation