Personal Information
Organização/Local de trabalho
Johannesburg Area, South Africa South Africa
Cargo
Contact Centre Management Consultant ⭐️ Delivering great customer service experiences more cost-effectively!
Setor
Consulting / Advisory
Sobre
I’m a certified management consultant with 20+ years experience in 'dismantling frustration and engineering happiness' in contact centres and beyond.
I help clients deliver great customer service experiences more cost-effectively.
Marcadores
contact centres
call centres
call centers
customer experience
customer service
productivity
operations
counting what counts
#vendorselection
#technologyselection
#callcentre
#contactcenter
#technologyinsight
#technology #
customer relationship management
service level
customer access
quality monitoring
Ver mais
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Personal Information
Organização/Local de trabalho
Johannesburg Area, South Africa South Africa
Cargo
Contact Centre Management Consultant ⭐️ Delivering great customer service experiences more cost-effectively!
Setor
Consulting / Advisory
Sobre
I’m a certified management consultant with 20+ years experience in 'dismantling frustration and engineering happiness' in contact centres and beyond.
I help clients deliver great customer service experiences more cost-effectively.
Marcadores
contact centres
call centres
call centers
customer experience
customer service
productivity
operations
counting what counts
#vendorselection
#technologyselection
#callcentre
#contactcenter
#technologyinsight
#technology #
customer relationship management
service level
customer access
quality monitoring
Ver mais