The airline outsourced the application development and maintenance support to Hexaware due to our deep understanding of the domain and technology.

1. Case Study
Travel and Transportation
Application Development, Maintenance and Support of Reservation System for
Leading Asian airline
Customer Profile
Leading Asian airline based in Hong Kong, operating scheduled passenger and cargo services to 103 destinations globally. The airline has a "five star"
rating from Skytrax.
Business Need
The airline wanted to outsource the maintenance and enhancement support of their Reservation
System to an offshore IT partner in order to reduce the TCO and increase revenue. Additionally
they also wanted to implement Interline E-Ticketing functionality for its Reservation System to
comply with codeshare partner airlines.
The airline outsourced the application development and maintenance support to Hexaware due
to our deep understanding of the domain and technology.
Solution
Benefits
Cost savings of up to 30% due to the
cost effective onsite-offshore model
Leverage on the skill and expertise of
pool of qualified consultants who have
worked on similar engagements in the
past
Highly transparent engagement model
Scalability and availability of resources
to manage any additional resource
The project was executed using Hexaware’s proven and time tested onsite-offshore model. The
requirements with a quick turnaround
scope of the engagement included:
time for problem resolution
Development and enhancement support for Reservation system
Development and implementation of Interline E-ticketing functionality
Production Support - Analysis, design and coding of various RFS in RES/AAF/ASR/TKT
applications
Integration of Interline E-ticketing
functionality with Reservation System
Seamless integration with airline alliance
as well as code share partners
Level 2 Support – Problem Diagnosis, Analysis, Quick Fixes
Technical guidance in design, coding of various projects on reservation system
Implementation of code-share for leading partner airlines involved upgrading the existing
code-share package
Re-designed the USAS*PRF application to support airline alliance members for batch and
real-time updates
EDIFACT based seat-map exchange with CRS systems like Amadeus
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