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Drive on the Fast Track to SharePoint
and Office 365 End User Adoption
Heather Newman, CMO, Content Panda
SFSPUG – Sept 20...
Tweet this Talk @heddanewman @contentpanda @SPSNashville
#SPSNashville
@heddanewman
Heather Newman
IMPROVEIT! BOOK - ESSAYS ON SHAREPOINT
ANALYTICS & ADOPTION
The paperback and Kindle
editions are available on Amazon.
The...
IT Unity Women in Tech #IStandByYou
Calling all women in
technology to share your
stores and be heard on the
IT Unity Wome...
Adopt a Panda
Enter to win a
World Wildlife Fund
Adopt a Panda Kit
(Value $55 USD)
Soft plush version of your adopted anim...
Knowledge of Fast Track Program
End User Adoption Checklist
Resources
No Adoption = No Value
Walk Away With
Technology
Acceptance
Model
Perceived Usefulness
The degree to which a
person believes that using
a particular system woul...
Focus on the “Why”
Not on the “What”
Software is used
and consumed by humans
Innovators
Early Adopters
Early Majority
Late Majority
Laggards
Adoption Campaign Checklist
 Define Your Vision
 Choose Executive Sponsors
 Define Key Stakeholders
 Define Use Cases/...
http://fasttrack.microsoft.com/office
End user adoption and governance has not changed in 15 years for
SharePoint or Offic...
Fast Track Resources
Focus on new and updated functionality*
Covers what’s coming in the near-term, and some
longer-term
Offers high-level deta...
 Define Your Vision
 Choose Executive Sponsors
 Define Use Cases
Outline Your Vision
It’s All About Value
Why SharePoint?
What is your vision?
Serves as a role model
Articulate value proposition
Issue future company-wide
announcements and updates
Executive Support
“Use Case” Driven
Look to the Business
Sales and Marketing
R&D, Production and
Operations
Finance and Accounting
Informati...
 Gather Your Champions/Key Stake Holders
 Adoption Communication Plan
 Release in Phases
Champions Rock
Your Project
Top down and bottom up –
gotta have both
The most excited
The biggest critic
Bill of materials
Executive
announcements
Who is your target
audience
Develop Your
communication plan
Release in
Phases
One division at a time
Don’t boil the ocean
One workload
 End User Training
 Look to Experts
End User Training
In-person
In-context
Expert Opinions &
Guidance
There is great information out in the
world that exists through sites like IT
Unity.com and Mic...
 Make it Fun - Gamification
 Measure, Share, Iterate
Make it fun (buck the
company culture)
Use an online scavenger hunt
as a fun way to encourage
usage
Provide recognition fo...
Measure Share
Success and Iterate
Broaden Engagement
Create Surveys
Listen to Issues and Pivot on
Them
Leverage
Leverage
Leverage
http://fasttrack.microsoft.com/office
Lets talk statistics for a minute…
the percentage of organization users
introduced to SharePoint without training…52
percent
the average time spent per day b...
The ultimate training, support
and user adoption app
Schedule a demo todaywww.contentpanda.com
Q&A
Heather Newman
Heather.newman@contentpanda.com
Blog: www.creativemaven.com/blog
Twitter & Instagram: @heddanewman
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption
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San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption

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Presentation slides for San Francisco SharePoint User Group meeting 8/8/2016 by Heather Newman

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San Francisco SharePoint User Group - September 2016 - Drive on the FastTrack to SharePoint and Office 365 End User Adoption

  1. 1. Drive on the Fast Track to SharePoint and Office 365 End User Adoption Heather Newman, CMO, Content Panda SFSPUG – Sept 2016
  2. 2. Tweet this Talk @heddanewman @contentpanda @SPSNashville #SPSNashville @heddanewman Heather Newman
  3. 3. IMPROVEIT! BOOK - ESSAYS ON SHAREPOINT ANALYTICS & ADOPTION The paperback and Kindle editions are available on Amazon. The free eBook is available here: http://www.improveit.how PhotocreditBingImages
  4. 4. IT Unity Women in Tech #IStandByYou Calling all women in technology to share your stores and be heard on the IT Unity Women in Technology community site. #I Stand By You Campaign launched - June 2016 http://www.itunity.com/community/women-in-technology
  5. 5. Adopt a Panda Enter to win a World Wildlife Fund Adopt a Panda Kit (Value $55 USD) Soft plush version of your adopted animal 5" x 7" formal adoption certificate 5" x 7" full-color photo of your species Species spotlight card, full of fascinating information about the animal Shipped to you post-event
  6. 6. Knowledge of Fast Track Program End User Adoption Checklist Resources No Adoption = No Value Walk Away With
  7. 7. Technology Acceptance Model Perceived Usefulness The degree to which a person believes that using a particular system would enhance his or her performance Perceived Ease of Use The degree to which a person believes that using a particular system would be free from effort
  8. 8. Focus on the “Why” Not on the “What”
  9. 9. Software is used and consumed by humans
  10. 10. Innovators Early Adopters Early Majority Late Majority Laggards
  11. 11. Adoption Campaign Checklist  Define Your Vision  Choose Executive Sponsors  Define Key Stakeholders  Define Use Cases/Business Scenarios  Gather Your Champions  Release in Phases  Adoption Communication Plan  End User Training  Look to Experts  Make it Fun - Gamification  Measure, Share, Iterate
  12. 12. http://fasttrack.microsoft.com/office End user adoption and governance has not changed in 15 years for SharePoint or Office 365 People just don’t take the time to do it, because its not easy.
  13. 13. Fast Track Resources
  14. 14. Focus on new and updated functionality* Covers what’s coming in the near-term, and some longer-term Offers high-level details, including name, description, status Not a comprehensive view of all change
  15. 15.  Define Your Vision  Choose Executive Sponsors  Define Use Cases
  16. 16. Outline Your Vision It’s All About Value Why SharePoint? What is your vision?
  17. 17. Serves as a role model Articulate value proposition Issue future company-wide announcements and updates Executive Support
  18. 18. “Use Case” Driven Look to the Business Sales and Marketing R&D, Production and Operations Finance and Accounting Information Technology HR and Internal Communications Legal & Compliance
  19. 19.  Gather Your Champions/Key Stake Holders  Adoption Communication Plan  Release in Phases
  20. 20. Champions Rock Your Project Top down and bottom up – gotta have both The most excited The biggest critic
  21. 21. Bill of materials Executive announcements Who is your target audience Develop Your communication plan
  22. 22. Release in Phases One division at a time Don’t boil the ocean One workload
  23. 23.  End User Training  Look to Experts
  24. 24. End User Training In-person In-context
  25. 25. Expert Opinions & Guidance There is great information out in the world that exists through sites like IT Unity.com and Microsoft MVP or influencers websites. They have been working on user adoption a long time and their best practices are excellent. Sue Hanley, Jennifer Mason, Robert Bogue, Penelope Coventry
  26. 26.  Make it Fun - Gamification  Measure, Share, Iterate
  27. 27. Make it fun (buck the company culture) Use an online scavenger hunt as a fun way to encourage usage Provide recognition for content contribution or usage Gamification
  28. 28. Measure Share Success and Iterate Broaden Engagement Create Surveys Listen to Issues and Pivot on Them
  29. 29. Leverage Leverage Leverage http://fasttrack.microsoft.com/office
  30. 30. Lets talk statistics for a minute…
  31. 31. the percentage of organization users introduced to SharePoint without training…52 percent the average time spent per day by knowledge workers searching for information2.5 hours the percentage of knowledge students forget 24 hours after training70 percent
  32. 32. The ultimate training, support and user adoption app Schedule a demo todaywww.contentpanda.com
  33. 33. Q&A Heather Newman Heather.newman@contentpanda.com Blog: www.creativemaven.com/blog Twitter & Instagram: @heddanewman

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