More than 100 attendees joined the first of a series of Health Catalyst virtual client huddles designed to support client partners and aid collaboration and direct client connections in this time of unprecedented change. According to an April 2020 survey of Health Catalyst clients, 72.6 percent said they had a strong interest in examples, guidance, and tools from other health systems. In the client-only session, insights shared included the most common COVID-19 analytic projects and one health system’s elective surgery plan. The health system shared the challenges they faced in understanding the financial impact of halting elective surgeries as well as creating a plan for working through their backlog. They also shared the tools and strategies they are using to aid their financial recovery.

1. HEALTH CATALYST EDITORS
Health Systems Share COVID-19 Financial
Recovery Strategies in First Client Huddle

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Health Catalyst® Virtual Client Huddles
On May 6, 2020, more than 100
attendees from 46 healthcare
organizations joined the first of a
series of Health Catalyst®
virtual client huddles designed
to support client partners and
aid collaboration and direct
client connections in this time of
unprecedented change.

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Health Catalyst® Virtual Client Huddles
According to an April 2020 survey of
Health Catalyst clients, 72 percent
showed interest in attending a regular
client forum and 72.6 percent said they
had a strong interest in examples,
guidance, and tools from both other
health systems and Health Catalyst.

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Health Catalyst® Virtual Client Huddles
Mike Doyle, Senior Vice President and General Manager of Professional
Services, and Russ Staheli, Chief Client Officer at Health Catalyst, facilitated
the session sharing initial high-level observations about COVID-19 analytics
projects at client organizations, including the most common:
Patient and Staff
Tracking
Executive Dashboard/
Command Center
Capacity Planning
Public Health and
Surveillance
Financial

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Health Catalyst® Virtual Client Huddles
While most clients who responded to the
survey shared that they had many of the
tools and services needed to handle
these challenges, many expressed a
keen interest to focus on recovery efforts,
including elective surgery operations and
recovery planning, revenue cycle
management, and incorporating
telemedicine into planning data.

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Health Catalyst® Virtual Client Huddles
In fact, 82 percent of respondents
said that learning about what others
are doing to aid their COVID-19
financial recovery would provide the
most helpful support (figure 1).

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Health Catalyst® Virtual Client Huddles
What COVID-198 topic categories will provide the
most helpful support to your organization?
Figure 1: A survey of Health Catalyst clients showed that the majority are most
interested in learning about what others are doing in the recovery phase of
COVID-19.

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One Health System’s Elective Surgery Financial Plan
Following the introductions, two
presenters from the surgical and
procedures department of a top
health system shared how they are
using analytics to restart elective
surgeries and their elective surgery
financial plan.
Like many healthcare organizations,
the health system suspended
elective surgeries in late March
following an executive order from the
state’s governor.

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One Health System’s Elective Surgery Financial Plan
The health system pivoted to prepare for a
surge of COVID-19 patients and away from
elective procedures, but quickly realized they
must understand the revenue impacts and
create a plan to deal with the surgery backlog.
While they had a tremendous amount of
data, much of it resided in the EMR and
was difficult to access.
They lacked an easy way to create an
integrated view of clinical, financial, and
operational data necessary to effectively
plan the organization’s elective surgery
financial recovery.

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One Health System’s Elective Surgery Financial Plan
Clinical leaders partnered with
Health Catalyst to leverage the
Data Operating System (DOS™)
to integrate clinical, financial, and
operational data.
They also used the Department
Explorer: Surgical Services
analytics accelerator and a COVID-
19 Elective Surgery Impact Analysis
application to visualize the impact
of canceled surgeries on revenue
and develop the organization’s
recovery plan.

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The Right Tools Aid COVID-19 Financial Recovery
Leveraging the right tools gave leaders the
ability to quickly and effectively understand
canceled cases, surgery backlog, and the
revenue impact by facility and surgery type.
In just two weeks, the team deployed the
COVID-19 Elective Surgery Impact Analysis
application and created a data-driven
recovery plan based on comprehensive
clinical, financial, and operational data.
They also saved hundreds of hours of
manual data aggregation and reporting.

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The Right Tools Aid COVID-19 Financial Recovery
Following the presentation,
participants had the opportunity
to ask questions and share
feedback, including the agreed to
request to share the dashboard
(using de-identified patient data)
with attendees.

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The Right Tools Aid COVID-19 Financial Recovery
The next client huddle will take place on
Thursday, May 21, at 9 am EDT and will
continue on a biweekly basis to help
support Health Catalyst partners
and encourage continued
collaboration.

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For more information:
“This book is a fantastic piece of work”
– Robert Lindeman MD, FAAP, Chief Physician Quality Officer

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More about this topic
Link to original article for a more in-depth discussion.
Health Systems Share COVID-19 Financial Recovery Strategies in First Client Huddle
Responding and Recovering in Clinic Operations with Advanced Analytics
Health Catalyst Success Stories
Virtual Care Analytics Supports Rapid Change in Ambulatory Care Delivery
Health Catalyst Success Stories
Analytic Insights Help Drive COVID-19 Financial Recovery Plan
Health Catalyst Success Stories
Analytics Accelerates COVID-19 Elective Surgery Restart
Health Catalyst Success Stories
COVID-19 Dashboard Enables Effective Incident Command
Health Catalyst Success Stories

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