Enhancing Customer Experience through Mortgage App which was a one-stop-shop solutions with intuitive features like calculating maximum eligible mortgage & EMI, checking the interest rates and neighborhood details based on postal code.

1. App for Enhanced
Customer Experience
HCL’s Mobile App Solution for Mortgage Service Provider

2. The Customer Need
To Reach a
Larger User Base
With an Intuitive
Smart Phone
Application
Enhance
Customer
Experience
Streamline
Service Requests
from Mobile Savvy
Customers

3. The HCL Solution
• Calculate Maximum Eligible Mortgage & EMI
• Check The Interest Rates
• Calculate Maximum Value Of Home Loan
• Various Service Requests From Customer

4. • Recorded 10,000+ Downloads Within the First Week of
the Launch
• 17.2% of the Recurrent Visits
• 19,444 (Monthly) Unique Visits 26,327 Times in Four
Months
• 233 Emails Sent from the App with Calculation Results
• ‘Women‘ App Awarded 7th in the Jury Prize and 3rd
Place in Public Voting Out of 156
• Innovative Concepts Submitted from The Financial
Sector at The Innovation Awards
The Benefits
15
50%
$

5. Questions
• Why Mobile Apps have Gained the Prominence in
Customer Service Space?
• How Customers Perceive Companies with App
Based Services?
• Why Apps are Necessary for Keeping Customers
Engaged and Empowered?
• What Functionalities Can an App offer?
Click here to download the
Document

6. Copyright © 2014 HCL Technologies Limited | www.hcltech.com6

7. Copyright © 2014 HCL Technologies Limited | www.hcltech.com6