http://www.hcltech.com/business-services/overview~ More on Business Services Tackling delinquency management through proactive and superior measures is a part of every revenue / marketing strategy today. The key to this issue is to be able to forecast bad debts through the various stages of a financial transaction and overcome them with the right combination of people and process. Download our Telecom Services Brochure to understand on how HCL's Telecom Solutions can help you keep up with debt trends and reduce delinquency to increase the bottom line for telecom companie

1. Telecom
Collections
M
ega trends and multidimensional changes industry, companies need to have more proactive
like analog to digital technology, wired to strategies to handle every step of financial
wireless, narrowband to broadband, interactions. The telecommunications industry
communication to information are transforming the loses in excess of USD 10 Billion annually because of
Telecom industry. This radical phenomenon is re- bad debt. Customers that are delinquent on their
shaping the telecommunications industry's future and bills create a drain on revenue and also pose a risk to
the implications of these changes are impacting the the company overall.
telecom companies globally. To keep up with the
To meet this competitive reality and the rising
changing trends, Telecom companies are evolving into
challenges, Telecom operators world over have begun
full-service communication providers delivering high-
adopting 'Business Process Outsourcing' to maximize
speed connectivity and hordes of value-added services.
their profits and winning best returns on the
In the face of the continuing challenge of delivering investments made, besides better branding in the
a solid bottom line in today's telecommunications industry.
HCL
expertise
People
Experience Trained & experienced associates
deployed in various collections
– Late Stage Collection Services
Early/
– Third Party Collection Services
First/
Residential/ Commercial Customer
–
Collection Services Process
5+ Telecom Collections process -
Early/ Late Stage, Billing
Business
benefits
Reduced Daily Sales Outstandings
–
First Company in India
and Third Company in Increased Cash Flow
–
TELECOM
the World to secure COPC – Payment Dispute Resolution
Faster
Certification for Reduce Working Capital Borrowings
–
'Collections' Process
Increased Operating Margin
–
Reduced End-Customer Complaints
–

2. HCL
offerings
HCL offers end-to-end collection services that help organizations from an early stage deduction to actual collections to dispute resolutions.
Service
4 Dispute 4 4
Investigation General Notices Direct Debit Setup
Resolutions
Management
4 4
Billng Services Account Management & Reconciliation 4 Services
Cash Application
Services
44
Skip Tracing NSF Check Processing 4
Overdue/ Return Check Processing Processing
Collections
Collection
4 Late Stage4
Early Stage 4Rule Based Reminders
Buckets
Commercial Collection First/ Third Party Collections
HCL
advantage
– Telecom vertical is perfectly positioned with assets that cut across all the various telecom structures - from wireless, wireline to equipments or
HCL's
ISVs. Our end- to- end, integrated offerings include turnkey implementations, System integration and concept to field implementation - to services like
Remote Infrastructure Management and Business Process Outsourcing across all elements of Communications Eco System i.e. Telcos, ISVs & OEMs
– strong partnerships with processor companies, EMS vendors and some players in OS space help us in our unique time-to-market proposition.
HCL’s
Today HCL takes pride in its 50+success stories in networking solution, service provider and equipment manufacturing space – working with some of
the most successful companies in the communications sector
– telecom covers the depth and breadth of this domain with its integrated offerings from a triad of software services, business processes and
HCL's
infrastructure management
– has been significantly involved in Call control and signaling, wherein SIP PBX, Audio Video Conferencing Applications and Products have been
HCL
comprehensively developed and tested. In the Convergence Space, HCL has an exhaustive experience in Enterprise and Carrier grade VoIP solutions.
HCL has strong presence in the mobile applications arena that include Mobile Multimedia, Mobile Gaming, Audio Video Codecs etc.,
– service areas are :
The
Network & Systems Service/Product Development Customer Care
Management Processes Maintenance Processes Processes
Network Planning & Development
– Service Planning Development
– Sales
–
Network Provisioning
– Service Configuration
– – Handling
Order
Network Inventory Management
– Service Problem Resolution
– Problem Handling
–
Network Recovery
– Service Quality Management
– – and SLA Management
QoS
Network Data Management
– – Discounting
Rating Invoicing Receivable
–
HCL Technologies is a billion dollar leading global IT services company, working with
clients in the areas that impact and redefine the core of their businesses. Since its Want to learn more on HCL's
inception into the global landscape after its IPO in 1999, HCL focuses on 'transformational Collection Services
outsourcing', underlined by innovation and value creation, and offers integrated portfolio
of services including software-led IT solutions, remote infrastructure management, Contact
engineering and R&D services and BPO. HCL leverages its extensive global offshore telecom.bpo@hcl.com
infrastructure and network of offices across the globe to provide holistic, multi-service
delivery in key industry verticals including Financial Services, Manufacturing, Consumer www.hclbpo.com
Services, Public Services and Healthcare. HCL takes pride in its philosophy of 'Employee
First' which empowers our transformers to create a real value for the customers. www.hcl.com