loudon

1. Ist lecture

2. Electronic Commerce (E-Commerce)

Commerce refers to all the activities the purchase and
sales of goods or services.
 Marketing, sales, payment, fulfillment, customer
service
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Electronic commerce is doing commerce with the use of
computers, networks and commerce-enabled software
(more than just online shopping)

3. Introduction to E-Commerce

Definition
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Business activities conducted using electronic
data transmission over the world wide web.
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Electronic commerce is the sale and
procurement of supplies and services using
information system technology.

4. Introduction to E-Commerce
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Definition (Business Prospective)

Electronic commerce is the application of the
technology towards the automation of
business transaction.

5. Introduction to E-Commerce
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Definition (Service Prospective )

Electronic commerce is a tool that addresses
the desire of firms, consumers, and
management to improve the quality of goods
and to increase the speed of delivery.

6. Introduction to E-Commerce
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Definition (Communication Prospective )

Electronic commerce is the delivery of
information, products/services, or payments
via computer network.

7. Introduction to E-Commerce
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Definition (Web

Prospective
)
Electronic commerce provides the capability
of buying and selling products and
information by connecting with the World
Wide Web.

8. E-Business vs E-Commerce

Electronic business transactions involving
money are "eCommerce" activities.
However, there is much more to eBusiness than selling products: what
about marketing, procurement and
customer education? Even to sell on-line
successfully, much more is required than
merely having a website that accepts
credit cards.

9. 
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E-Commerce is the subset of E-Business
Those activities which essentially involve
monetary transactions are termed as "ecommerce". However, e-business is a much
broader term.
There are many other things besides selling
including but not limited to marketing,
procurement of raw materials or goods,
customer education, looking for suppliers etc.

10. 
To sell online is e-commerce but to bring
and retain customers and educate them
online about the product or service is ebusiness.

11. 
When Dell sell computers, laptops, monitors, printers,
accessories etc online then it is not engaged in ecommerce but e-business. Let me tell you how. When a
visitor comes on the website, the first thing he see is
website design and navigation as well as those things
which are going to help him find what he is looking for
and if he directly lands on the page he was looking for,
he looks for the information related to it. The information
provided should be appealing and clear maximum
doubts of the visitor so as to convert him in a client. Till
now no money has been exchanged nor been talked
about. So, was this e-commerce? No, it is e-business
which guides the visitor.

12. 
E-commerce has also been defined as a
process covering outward processes that
touch customers, suppliers and external
partners while e-business covers internal
processes such as production, inventory
management, product development, risk
management, finance etc.

13. 

In all, e-commerce can be described as the use
of the Internet and the web to transact business.
More formally, digitally enabled commercial
transactions between and among organizations
and individuals.

On the other hand, e-business can be described as
the digital enablement of transactions and process
within a firm, involving information systems under the
control of the firm. Moreover, e-business applications
turn into e-commerce precisely when an exchange of
value occurs.

14. Advantages of Electronic Commerce
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Increased sales

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Reach narrow market segments in
geographically dispersed locations
Create virtual communities
Decreased costs

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Handling of sales inquiries
Providing price quotes
Determining product availability

15. Benefits to Organization
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Expand the markets

Economy of scale

Economy of scope
Decreases the cost
advertisement
Specialized business
Reduce the time – outlay of capital and the receipt of products and services
Improved

Image

Customer service

New business partners
Offer product comparison
Use customer database
Have an eye on competitors
Competitive edge of using technology

16. customers
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24/7
More choice to the customers
Purchase directly
Quick delivery
Relevant and detail information's
Virtual auctions
Interact with other customers
Services and feedback

17. society
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Work at home and less to travel
Delivery of public services

Health

Education

Governmental services
Increases social intractability – virtual communities
Saving of non-renewal resources
Jobs for IT literates
Cross cultural interactions

18. Disadvantages of Electronic Commerce
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Loss of ability to inspect products from
remote locations
Rapid developing pace of underlying
technologies
Difficult to calculate return on investment
Cultural and legal impediments

19. Disadvantages of Electronic Commerce

Some products are unsuitable for electronic commerce.

Return-on-investment is difficult to apply to electronic
commerce.

Businesses face cultural and legal obstacles to
conducting electronic commerce.

20. International Electronic Commerce

About 60 percent of all electronic commerce sites are
in English, therefore many language barriers need to
be overcome.

The political structures of the world present some
challenges.
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Legal, tax, and privacy are concerns of international
electronic commerce.

21. 
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Standards – security system
Payment system
Insufficient bandwidth
Rapid changes in s/w development
Integration of EC and internet software
Cost and justification
Lack of trust of users
Ethics
Not enough support services
Could result in a human breakdown
expensive

22. Pure versus Partial EC

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EC can take several forms depending on the
degree of digitization
1. the product (service) sold
2. the process (e.g., ordering, payment,
fulfillment)
3. the delivery method