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“Setting the scene : the current crisis and beyond…”

                A.T. Kearney introduction


                     December 2nd, 2009


                         Hugo Azerad
                  Principal, A.T. Kearney Paris
Setting the scene…

    Rebound
          Conjuncture



                     Global Economic Environment




         Aviation Industry                Leisure Industry




                                                             A.T. Kearney 18/IACA 2009   2
Global economy is witnessing one of the largest crises
since 1929
                                                                                                       GDP Growth in 2009
                                                                                 EU
                                                                                                                                                               Russia



                                                                                                                                                           Japan
                                                                                 USA



                                                                                        France
                                                                                                                                                  China

                                                                                                                           Qatar
                                                                                                            Brazil

                                                                                                                                   India




 Evolution of unemployment                                                        Evolution of stock performance
 Unemployment rate, in % of total labor force, 2000-2009                          Dow Jones, Euro Stoxx 50, by month, 2002-2009, index 100
 12 %                                                                                  160
                                                                       France          140
 10 %
                                                                       US              120                                                           Dow
  8%
                                                                                       100
                                                                                                                                                     Jones
                                                                       Germany
  6%                                                                                   80                                                            Euro
                                                                       Japan                                                                         Stoxx 50
  4%                                                                                   60
                                                                                       40
  2%
                                                                                       20
  0%                                                                                    0
     2004       2005        2006        2007        2008        2009                   Jan. 02    Jan. 04        Jan. 06           Jan. 08       Jan. 10

Sources: Press search, IMF, financial reports, A.T. Kearney analysis                                                               A.T. Kearney 18/IACA 2009     3
For the airline industry, this is coupled with a dramatic
recent surge in oil prices and airport / route charges
Evolution of Jet fuel prices                                                         Costs per passenger
In $/bbl, 2000-2009                                                                  In $/passenger, 2003-2007

130
             Fuel as a % of total costs                                                Landing and airport charges/pax
120          On average; 2003; 2009                                                                                                     8,8
                                                                                       Route charges/pax                   8,6
                                    31,7 %
110
                                                  Flag Carriers                       7,6         7,7         7,6
100                          23,3 %               Low Cost Carriers
                    18,2 %
 90

 80          10,7 %
                                                                                                                                              5,4
 70                                                                                                     4,9                      5,0
                                                                                                                    4,7
                                                                                            4,5
 60
                  2003           2009
 50
 40
 30

 20
                                                             Start of the
 10                                                          2008 crisis
  0
 Jan 00          Jan 02          Jan 04          Jan 06           Jan 08    Oct 09     2003       2004        2005         2006         2007

Sources: AEA, IATA, ICAO, broker reports, A.T. Kearney analysis                                                           A.T. Kearney 18/IACA 2009   4
The resulting deterioration in global travel demand has led
 to airline carriers reducing capacity and cutting fares

 Global capacity and passenger                                                 Economy fares on international markets
 revenues evolution                                In % change over year, from September 2007 to March
 Growth in scheduled ASK and in Passenger RPKs, in 2009
 % change over year

 15 %                                                                                                 15 %
                                                                  ASKs                                                          Economy fares
                                                                  RPKs
 10 %                                                                                                 10 %




                                                                                % change over year
  5%                                                                                                   5%


  0%                                                                                                   0%


 -5%                                                                                                  -5%


- 10 %                                                                                               - 10 %


- 15 %        Jul    Oct     Jan     Apr    Jul       Oct   Jan    Apr   Jul                         - 15 % Jul    Oct        Jan              Mar
               07     07      08     08     08        08     09    09    09                                   08   08          09              09


 Sources: IATA, SRS Analyser, A.T. Kearney analysis                                                                      A.T. Kearney 18/IACA 2009   5
However, there are good long term prospects for the airline
      industry players...
  Worldwide passenger long term traffic Worldwide air traffic development after
  evolution                             cyclic peaks
  World annual traffic, in trillions RPKs(1)                                         In billion PKT
        Oil         Oil                 Gulf       Asian WTC
                                                                 SARS Financial
       Crisis      Crisis               Crisis     Crisis Attack        crisis
4,5                                                                                      6000                                                                4.7% pa
                                                                                                                                                            2000 trend
4,0
                                                                                         5000
3,5                                                                                                                2008 peak                                      4.8% pa
                                                                                                                            IATA Forecast                       1999 trend
3,0                                                                                      4000

                                                                                                                                                                     5.4% pa
2,5                                                                                                                2000 peak
                                                                                                                                                                   1980 trend
                                                                                         3000
2,0
                                                                                                                                                                    9.7% pa
                                                                                                                   1990 peak
1,5                                                                                      2000                                                                      1970 trend


1,0                                                                                                                1979 peak
                                                                                         1000
0,5
                                                                                                                           3 years of
                                                                                                                          low growth
0,0                                                                                         0
      1972      1977    1982     1987     1992     1997      2003                               -5 y -4 y -3 y -2 y -1 yCycle+1 y+2 y +3 y +4 y +5 y +6 y +7 y +8 y +9y
                                                                            2009                                        peak



      Note: RPKs = Revenue passengers kilometres = number of passengers x route length
      Sources: Airbus, IATA, LH, AT Kearney analysis                                                                                            A.T. Kearney 18/IACA 2009    6
… that will have the financial stability to overcome the
crisis

Overview of airline failures since 2008                                      Evolution of global airlines
                                                                             profitability
                                                         Non exhaustive      Operating Profit in bn$, 2000-2009
                                                                                                                                   19,7


                                                                                                                           15,0

                                                                             10,7



                                                                                                                    4,3
                                                                                                             3,3



                                                                                                     -1,4
                                                                                                                                           -3,8 -3,9
                                                                                             -4,8



                                                                                     -11,8
                                                                              2000

                                                                                      2001

                                                                                              2002

                                                                                                      2003

                                                                                                             2004

                                                                                                                    2005

                                                                                                                            2006

                                                                                                                                    2007

                                                                                                                                            2008

                                                                                                                                                   2009
Sources: IATA reports September 2009 , press search, A.T. Kearney analysis                                          A.T. Kearney 18/IACA 2009             7
Low Cost Carriers have proven to be more resistant to the
global downturn
Evolution of number of passengers
(% change vs. same period in 2008)


       Jun     Jul     Aug      Sep        Jun    0,3 % 0,4 %    Sep      Jun      Jul      Aug     Sep

                                                  Jul     Aug
                                                                                  -1,2 %
                                                                -2,0 %                     -1,7 % -1,7 %


                       -3,8 %
              -4,5 %                                                     -4,9 %
                                         -5,5 %
                                -5,3 %

     -7,0 %                  6,23 m                             5,07 m                              2,9 m




                                                                                                                             15,8 % 15,9 %
                                                                                                                                              14,4 %
                                                                                                  5,3 %
                                                                                  4,3 % 4,7 %                       11,4 %


                                                                         0,8 %

                                                                         Jun       Jul     Aug     Sep               Jun      Jul       Aug     Sep
                                                                                                           4,42 m                                       6,11 m

                                                                                                                           Leisure /
                 Business /                                                                                                Economy
                 Premium
Sources: Press researchn Company data, A.T. Kearney analysis                                                                        A.T. Kearney 18/IACA 2009    8
In prosperous times, Travel & Tourism demand has been
outperforming global growth indicators
Compared evolution of GDP and Travel & Tourism Demand(1)
Growth in %;1989-2012f; in the European Union
                                                                        WTC                                          Global Financial
                                                                                    SARS
                                                                       Attack                                            Crisis
 8%
 7%
 6%                                                                                                                                         Travel & Tourism
                                                                                                                                                demand
 5%
 4%
 3%                                                                                                                                                      ?
 2%
                                                                                                                                                              GDP
 1%
 0%
    1993    1994    1995    1996   1997    1998    1999   2000    2001    2002   2003    2004    2005    2006   2007    2008    2009   2010    2011    2012
- 1%
- 2%
- 3%
- 4%
- 5%


Note ; (1)Travel & Tourism demand encompasses all components of Travel & Tourism consumption, investment, government spending and exports
Sources: World Travel & Tourism Council, Oxford economics, EIU, Eurostat, A.T. Kearney analysis                                     A.T. Kearney 18/IACA 2009   9
There is furthermore a strong unveiled potential and good
long term prospects for global travel & tourism

Trips and real GDP per Capita                                                                  Outbound travel expenditure
In number of trips, in US$ per Capita, 2008                                                    per capita
 Trips per Capita                                                                              In % of GDP per capita, 2008

                                                                                                   Switzerland                                     6%
                                                                                                       Ireland                              5%
                                                                                                       Estonia                            5%
                                                                                                            UK                       4%
                                                                                                       Austria                     4%
                                                                                                     Denmark                       4%
                                                                                                   Netherlands                     4%
                                                                                                       Finland                  3%
                                                                                                      Belgium                   3%
                                                                                                      Portugal                3%
                                                                                                    Germany                   3%
                                                                                               Czech Republic                3%
                                                                                                      Poland               3%
                                                                                                      Hungary            2%
                                                                                                       Norway            2%
                                                                                                        Spain           2%
                                                                                                       France      2%
                                                                                                          Italy   1%



                                                                        2008 Real GDP per Capita

Sources: Airbus, IATA, PaxIS, Global Insight, European Travel Monitor, A.T. Kearney analysis                            A.T. Kearney 18/IACA 2009 10
Travel & tourism will however have to take into account the
  crisis-driven evolution of customers’ behavior

  Holiday organization                                       Holiday makers selecting                                 Savings on
  In % of respondents; Germany;                              lower-price destinations                                 holiday budget
  2006-2009                                                  In % of respondents; Germany;                            In % of respondents; Europe;
                                                                                                                      2008

                                                                                                    38%
  Partial                                                                                                              Timing of
             10%                    11%                                                                                 holidays                           29%
 Booking                14%                    14%


Complete                                                                           35%
             32%                    31%                                                                             Destination                          26%
 Package                30%                    30%



                                                                                                                 Accommodation                     19%
                                                                  32%

     Self                                                                                                             Timing of                 15%
             58%        57%         58%        55%                                                                     booking
Organised

                                                                                                                        Type of
                                                                                                                  transportation            10%



            2006       2007        2008       2009               2006             2008             2009

  Sources: World Travel Trends Report, European Travel Monitor, Reisemonitor 2009, ADAC, A.T. Kearney analysis                     A.T. Kearney 18/IACA 2009 11
To overcome the crisis there is still potential to develop
revenues with ancillary services…
Ancillary revenues for Airline Carriers                                                               ILLUSTRATIVE
In % of total revenues, 2008

                    Spice Jet                                       Checking Facility /
                   Air Arabia                                              Luggage
                     Frontier
                   Air Berlin
                      Spanair
                  Norwegian
    LCC                  LTU
                                                                                              On-board Duty Free
                    West Jet                                                                  Shopping
                     Air Asia                                                             On-board Duty free
                         Sky
                  Air Deccan
                    Allegiant
                      Vueling
                      Easyjet                                        On-board Food
                      Ryanair

                         SAS
                    Emirates
                      Alitalia
 Legacy              Korean
                    Austrian                                                                    In-flight
                                                                                                Entertainment
                      United
                  Aer Lingus
                      Alaska

                               0%                5%   10 %   15 %    20 %
Sources: Air Transport World, A.T. Kearney analysis                                            A.T. Kearney 18/IACA 2009 12
… and there is urgency to get to the next level in cost
structure optimization
Airlines cost structure optimization levers                                                                                                                                A.T. Kearney value proposition for
                                                                                                                                                                           overcoming the crisis
                                                                                                                                                                           Global Cost Benchmark for Airlines




                                                                                                                                            optimization
                                                                                                                                            Purchasing
                                                    Catering                                     Insource/                                                 Consolidate
                                                                                                  outsource                                                  suppliers /
 Increasing ease of optimization implementation




                                                   Handling                                      Service level                                              renegotiate




                                                                                                                                                                               GCB
                                                                                                                                                            Redesign
                                                  Maintenance
                                                                Best practices implementation




                                                                                                                                                             processes
                                                                                                                   Performance management                   Joint
                                                    Crews                                        Labor costs/                                               improvement
                                                                                                  team structure                                             process            Global    Cost    Benchmarking
                                                   Fleet rent                                                                                               Benefit
                                                                                                                                                             sharing…
                                                     Route                                       Route
                                                    charges                                       optimization
                                                                                                                                                                           Purchasing Chess Board ®
                                                     Airport                                     Airport
                                                                                                  management
                                                    charges




                                                     Fuel                                        Hedging




                             Airline Cost structure


Source: A.T. Kearney analysis                                                                                                                                                                         A.T. Kearney 18/IACA 2009 13
There are some macroeconomic signs of a potential
  recovery in 2010, but still much uncertainty…

  Industrial and Services                                  Tourism confidence index                        Recovery scenarios
  confidence indicators                                    Tourism panel experts, 2008-2009
                                                                                                            Return to Normalcy (U)
 25
                                                                                             45%
 20
 15                                                                                                  66%
                                                              Worse
 10                                                                                                 62%
  5
                                                                                            42%
  0
                                               September
 -5                                              2009
                                                                                     27%
                                                                                                                     or ...
- 10
- 15                                                                        9%
                                                              Better                                         Global Downturn (W)
- 20                                                                        10%
- 25             Industrial Confidence
                                                                                     28%
                 Services Confidence
- 30
- 35                      Start of the                                            Sep 08- Dec 08
                          2008 crisis
- 40                                                                              Jan 09- Apr 09
                                                                                  May 09 - Aug 09
          2006        2007         2008        2009
                                                                                  Sep 09 - Dec 09


  Sources: European Commission surveys, Eurostat, WTO barometer, A.T. Kearney analysis                            A.T. Kearney 18/IACA 2009 14
THANK YOU !




              A.T. Kearney 18/IACA 2009 15
DISCLAIMER



Any reproduction, partially or entirely, is forbidden without the prior express permission of the
copyright holder. All logos and corporate names referenced in this report constitute the
intellectual property of their respective right holders.

© A.T. Kearney S.A.S. 2009




                                                                                   A.T. Kearney 18/IACA 2009 16

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Presentation IACA Agm Dec 2 2009

  • 1. DRAFT “Setting the scene : the current crisis and beyond…” A.T. Kearney introduction December 2nd, 2009 Hugo Azerad Principal, A.T. Kearney Paris
  • 2. Setting the scene… Rebound Conjuncture Global Economic Environment Aviation Industry Leisure Industry A.T. Kearney 18/IACA 2009 2
  • 3. Global economy is witnessing one of the largest crises since 1929 GDP Growth in 2009 EU Russia Japan USA France China Qatar Brazil India Evolution of unemployment Evolution of stock performance Unemployment rate, in % of total labor force, 2000-2009 Dow Jones, Euro Stoxx 50, by month, 2002-2009, index 100 12 % 160 France 140 10 % US 120 Dow 8% 100 Jones Germany 6% 80 Euro Japan Stoxx 50 4% 60 40 2% 20 0% 0 2004 2005 2006 2007 2008 2009 Jan. 02 Jan. 04 Jan. 06 Jan. 08 Jan. 10 Sources: Press search, IMF, financial reports, A.T. Kearney analysis A.T. Kearney 18/IACA 2009 3
  • 4. For the airline industry, this is coupled with a dramatic recent surge in oil prices and airport / route charges Evolution of Jet fuel prices Costs per passenger In $/bbl, 2000-2009 In $/passenger, 2003-2007 130 Fuel as a % of total costs Landing and airport charges/pax 120 On average; 2003; 2009 8,8 Route charges/pax 8,6 31,7 % 110 Flag Carriers 7,6 7,7 7,6 100 23,3 % Low Cost Carriers 18,2 % 90 80 10,7 % 5,4 70 4,9 5,0 4,7 4,5 60 2003 2009 50 40 30 20 Start of the 10 2008 crisis 0 Jan 00 Jan 02 Jan 04 Jan 06 Jan 08 Oct 09 2003 2004 2005 2006 2007 Sources: AEA, IATA, ICAO, broker reports, A.T. Kearney analysis A.T. Kearney 18/IACA 2009 4
  • 5. The resulting deterioration in global travel demand has led to airline carriers reducing capacity and cutting fares Global capacity and passenger Economy fares on international markets revenues evolution In % change over year, from September 2007 to March Growth in scheduled ASK and in Passenger RPKs, in 2009 % change over year 15 % 15 % ASKs Economy fares RPKs 10 % 10 % % change over year 5% 5% 0% 0% -5% -5% - 10 % - 10 % - 15 % Jul Oct Jan Apr Jul Oct Jan Apr Jul - 15 % Jul Oct Jan Mar 07 07 08 08 08 08 09 09 09 08 08 09 09 Sources: IATA, SRS Analyser, A.T. Kearney analysis A.T. Kearney 18/IACA 2009 5
  • 6. However, there are good long term prospects for the airline industry players... Worldwide passenger long term traffic Worldwide air traffic development after evolution cyclic peaks World annual traffic, in trillions RPKs(1) In billion PKT Oil Oil Gulf Asian WTC SARS Financial Crisis Crisis Crisis Crisis Attack crisis 4,5 6000 4.7% pa 2000 trend 4,0 5000 3,5 2008 peak 4.8% pa IATA Forecast 1999 trend 3,0 4000 5.4% pa 2,5 2000 peak 1980 trend 3000 2,0 9.7% pa 1990 peak 1,5 2000 1970 trend 1,0 1979 peak 1000 0,5 3 years of low growth 0,0 0 1972 1977 1982 1987 1992 1997 2003 -5 y -4 y -3 y -2 y -1 yCycle+1 y+2 y +3 y +4 y +5 y +6 y +7 y +8 y +9y 2009 peak Note: RPKs = Revenue passengers kilometres = number of passengers x route length Sources: Airbus, IATA, LH, AT Kearney analysis A.T. Kearney 18/IACA 2009 6
  • 7. … that will have the financial stability to overcome the crisis Overview of airline failures since 2008 Evolution of global airlines profitability Non exhaustive Operating Profit in bn$, 2000-2009 19,7 15,0 10,7 4,3 3,3 -1,4 -3,8 -3,9 -4,8 -11,8 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 Sources: IATA reports September 2009 , press search, A.T. Kearney analysis A.T. Kearney 18/IACA 2009 7
  • 8. Low Cost Carriers have proven to be more resistant to the global downturn Evolution of number of passengers (% change vs. same period in 2008) Jun Jul Aug Sep Jun 0,3 % 0,4 % Sep Jun Jul Aug Sep Jul Aug -1,2 % -2,0 % -1,7 % -1,7 % -3,8 % -4,5 % -4,9 % -5,5 % -5,3 % -7,0 % 6,23 m 5,07 m 2,9 m 15,8 % 15,9 % 14,4 % 5,3 % 4,3 % 4,7 % 11,4 % 0,8 % Jun Jul Aug Sep Jun Jul Aug Sep 4,42 m 6,11 m Leisure / Business / Economy Premium Sources: Press researchn Company data, A.T. Kearney analysis A.T. Kearney 18/IACA 2009 8
  • 9. In prosperous times, Travel & Tourism demand has been outperforming global growth indicators Compared evolution of GDP and Travel & Tourism Demand(1) Growth in %;1989-2012f; in the European Union WTC Global Financial SARS Attack Crisis 8% 7% 6% Travel & Tourism demand 5% 4% 3% ? 2% GDP 1% 0% 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 - 1% - 2% - 3% - 4% - 5% Note ; (1)Travel & Tourism demand encompasses all components of Travel & Tourism consumption, investment, government spending and exports Sources: World Travel & Tourism Council, Oxford economics, EIU, Eurostat, A.T. Kearney analysis A.T. Kearney 18/IACA 2009 9
  • 10. There is furthermore a strong unveiled potential and good long term prospects for global travel & tourism Trips and real GDP per Capita Outbound travel expenditure In number of trips, in US$ per Capita, 2008 per capita Trips per Capita In % of GDP per capita, 2008 Switzerland 6% Ireland 5% Estonia 5% UK 4% Austria 4% Denmark 4% Netherlands 4% Finland 3% Belgium 3% Portugal 3% Germany 3% Czech Republic 3% Poland 3% Hungary 2% Norway 2% Spain 2% France 2% Italy 1% 2008 Real GDP per Capita Sources: Airbus, IATA, PaxIS, Global Insight, European Travel Monitor, A.T. Kearney analysis A.T. Kearney 18/IACA 2009 10
  • 11. Travel & tourism will however have to take into account the crisis-driven evolution of customers’ behavior Holiday organization Holiday makers selecting Savings on In % of respondents; Germany; lower-price destinations holiday budget 2006-2009 In % of respondents; Germany; In % of respondents; Europe; 2008 38% Partial Timing of 10% 11% holidays 29% Booking 14% 14% Complete 35% 32% 31% Destination 26% Package 30% 30% Accommodation 19% 32% Self Timing of 15% 58% 57% 58% 55% booking Organised Type of transportation 10% 2006 2007 2008 2009 2006 2008 2009 Sources: World Travel Trends Report, European Travel Monitor, Reisemonitor 2009, ADAC, A.T. Kearney analysis A.T. Kearney 18/IACA 2009 11
  • 12. To overcome the crisis there is still potential to develop revenues with ancillary services… Ancillary revenues for Airline Carriers ILLUSTRATIVE In % of total revenues, 2008 Spice Jet Checking Facility / Air Arabia Luggage Frontier Air Berlin Spanair Norwegian LCC LTU On-board Duty Free West Jet Shopping Air Asia On-board Duty free Sky Air Deccan Allegiant Vueling Easyjet On-board Food Ryanair SAS Emirates Alitalia Legacy Korean Austrian In-flight Entertainment United Aer Lingus Alaska 0% 5% 10 % 15 % 20 % Sources: Air Transport World, A.T. Kearney analysis A.T. Kearney 18/IACA 2009 12
  • 13. … and there is urgency to get to the next level in cost structure optimization Airlines cost structure optimization levers A.T. Kearney value proposition for overcoming the crisis Global Cost Benchmark for Airlines optimization Purchasing Catering  Insource/  Consolidate outsource suppliers / Increasing ease of optimization implementation Handling  Service level renegotiate GCB  Redesign Maintenance Best practices implementation processes Performance management  Joint Crews  Labor costs/ improvement team structure process Global Cost Benchmarking Fleet rent  Benefit sharing… Route  Route charges optimization Purchasing Chess Board ® Airport  Airport management charges Fuel  Hedging Airline Cost structure Source: A.T. Kearney analysis A.T. Kearney 18/IACA 2009 13
  • 14. There are some macroeconomic signs of a potential recovery in 2010, but still much uncertainty… Industrial and Services Tourism confidence index Recovery scenarios confidence indicators Tourism panel experts, 2008-2009 Return to Normalcy (U) 25 45% 20 15 66% Worse 10 62% 5 42% 0 September -5 2009 27% or ... - 10 - 15 9% Better Global Downturn (W) - 20 10% - 25 Industrial Confidence 28% Services Confidence - 30 - 35 Start of the Sep 08- Dec 08 2008 crisis - 40 Jan 09- Apr 09 May 09 - Aug 09 2006 2007 2008 2009 Sep 09 - Dec 09 Sources: European Commission surveys, Eurostat, WTO barometer, A.T. Kearney analysis A.T. Kearney 18/IACA 2009 14
  • 15. THANK YOU ! A.T. Kearney 18/IACA 2009 15
  • 16. DISCLAIMER Any reproduction, partially or entirely, is forbidden without the prior express permission of the copyright holder. All logos and corporate names referenced in this report constitute the intellectual property of their respective right holders. © A.T. Kearney S.A.S. 2009 A.T. Kearney 18/IACA 2009 16