Highlights on my presentation at ' The new dynamics of Luxury Marketing in a digital world' in Singapore July 1st.

1. Luxury in a digital world The new reality The New Reality

2. A world driven by conversations ishere to stay Old broadcast formats and ‘Command & Control’ communication structures have collapsed. Content is everything Technology has empowered people. Brands, companies and media need to take heed. Consumers have become the most important players.

3. Everyone and anyonecan comment on anything New media modelshave emerged – often online; often moderated by blogs A new breed of journalistshas arrived – often bloggers, but not always Multiple channels provide multiple ways to tell a story. The mainstream media is no longer the only outlet to reach

4. Micro is the new Macro brands need to change how they reach people The challengefor companies and for brands is how to reach, connect with, and sell to these new and receptive micro markets

5. More and relevantcommunication Anongoing conversation is critical for success. Doing it in infrequently is not enough.. A need to increase the frequency with which we communicate. The more brands appear, the more of an impact they have.

6. Communities matter, but…. Facebook proves thatpeople have always longed to belong . Brands and Companies need to be careful. These are not places where you can simply run ads and expect to build relationships. Not all communities are right for all brands. Facebook may not be appropriate.

7. Build relationships with key media Choose which journalists, bloggers and commentators to communicate with and build strong, long term successful relationships: Understand the different types of media: Journalists vs bloggers !

8. Image Advertising still matters To maintain the dream To counter the brand’s fractional presence in digital media So that consumers can still ‘aspire’ when they see their brand in full gloss.

9. Considered Activities Reach the right audience with the right tone of voice. Be seen in the right circles. Be seen in the right venues.

10. Targetted High End Search Longtail search phrases to reduce wastage and hit the elites. Use the ‘language’ of the target.

11. Do Social Media well Or not at all !

12. Find The Right Marketing Partners Who has the best technology ? Who gets the strategy ? Who understands the target ? Who delivers creative stand-out solutions ?

15. Curated Consumption Selective supporting activities Limitavailability Be selective about what you offer/ say

16. Parallel Universes Balance the controlled brand presence vs its social media personality Reduce consumer confusion – full price one week, vast discounts online the next ?

17. To E or not to E ? Brands need to embrace e-commerce fully And understand it .

18. Covert or Overt ? Will there be fewer ostentatious brands and more ‘invisible’ luxury brands, unseen by the outside world but fully experienced by the Elite – in private.

19. The Evolution of Luxury

20. The Future Brands no longer need a digital strategy; they need a strategy for a digital world.

21. Luxury Marketing in a Digital World Hazel Kay Co- founder RDB & Marketing Consultant Presented July 1st 2010 at ‘The new dynamics of luxury marketing in a digital world’. Singapore..