Hassan Mohamed Ali SME Strategy and labor market expert (003)

1. CURRICULUM VITAE
Proposed Role in the Project: Labour Market Analysis / HR-OD /Career Guidance and Business Strategy Expert
1. Family name: Mohamed Ali
2. First name(s): Hassan
3. Date of birth: 21/03/1960
4. Nationality: Egyptian (email: hassan210360@hotmail.com)
5. Civil status: Married
6. Education:
Institution Degree(s) or Diploma(s) obtained:
Middlesex University, 1999 – 2002 Masters of Science in Business Administration, Innovation and
ICTMBA and BIT
Suez CanalUniversity, 1980– 1986 Bachelor Degree in Business Administration, Public Administration
and Finance
7. Language skills: Indicate competence on a scale of 1 to 5 (1 – excellent; 5 - basic):
8. Membership of professional bodies:
 Member at UNESCO TVET / ETF / LMIS and Capacity Building Groups
 Member at European Cedefop - European Centre for the Development of Vocational Training SkillNet
 Member for TVET and Skill-Analysis Studies / Skill-Reporter
 Member at European Information Society and Research
 IEEE Senior Member Since 1994 Active in the many IEEE society and networks
 Member at of M&E for development communities and Member in other association for Process Management
9. Other skills:
 Over 15 years in Labour Market, LMIS, TVET, Skill analysis, mismatching, identification, career guidance
 Over 15 years in strategy formulation, institutionalization, quality, audit,
 Over 15 years in planning, monitoring and reporting on activities implemented as a team leader or player many fields
 Professional experience in Egypt Information and Data collection related the local market TVET GIZ, CAPMAS, IFC,
SFD, ETF, Labour Market related government agencies, ministries and research association (assessed 15 RC during
2004) Process mapping and re-engineering for more than 20 government agencies
 Good knowledge and experience in labour market analysis and experience in the use of quantitative data (including
the ability to work with exceltables) for labour market analysis. Working with CAPMAS labour market and statistics
 Good knowledge on labour market situation Egypt through several projects and link with CAPMAS and Labour
Agencies.
 Full Computer Literacy; Professional ICT Expertise in Architecting Business Analysis and Process Design
10. Present position:
 Independent Development Consultant Labour Market and TVET & Strategy Consultant / Business Process Re-
engineering Expert / Trainer & Capacity Building Public and Business Admin
11. Years within the firm: 20
12. Key qualifications:
 University degree in Business Administration and Master’s Degree in Business Administration,Innovationand
ICTMBA and BIT; (Business & Information Technology)
 More than 10 years’ experience of work in strengthening the administration of organisations through
business process reviews through working as;
o Capacity Building / Consultant & Trainer in the field Labour Market Business and public admin.
o Modernization of Business Incorporation Expert in EBRD; Process Re-engineering of the procurement
o Change Development Expert in IFC; Process Re-engineering of the procurement
o Development Expert for Industrial Zones in Ministry of Trade and Industry in Egypt;
o Transformation and Development Expert in IFC;
o Quality Management Development Expert in Healthcare Insurance Ministry of Health;
o Human CapitalDevelopment Organization Developer in FEI; Process Re-engineering admin
o Federation of the Egyptian Industries – Ministry of Industry: Process Re-engineering OD
o Development & SOP Expert in CIDA: Process Re-engineering business licensing procedures
o Strategic Management Expert in ECORYS; Process Re-engineering of the procurement
o Strategic Management Expert in IMC: Process Review & Re-engineering of the procurement
o Strategic Management Expert in IFC Process Re-engineering of the procurement
 Good understanding of legal and procedural issues; severalregulation in the region MEA & MENA
 Demonstrated experience in working with IT specialists tomaximisethe potential of IT in delivering business
processes;
o Architecting the NQF / NCF and Quality of LMIS for TVET Egypt (TVET I, TVET II, ITC, MICY)
o Strategy and Corporate Development Expert in Ministry of State Development; Process Re-engineering of
the for business establishment, Ministry of Investment, Social Fund for Development
 Excellent communication and engagement skills
 At least 5 years of direct experience in AdministrativeSimplification/BusinessProcess Re-engineeringand
Standardization (forms/documents Rationalization, Simplification) through working as;
o Change Development Expert;
o Development & SOP Expert; also WS & SOA Based Process and TOGAF aligned
o Strategic Management Expert & Process Re-engineering of the procurement in IFC;
o Strategic Management Expert & Process Re-engineering of the procurement in Ministry of Trade and
Industry;
o Strategic Management Expert ProcessRe-engineering of the procurement for IMC; IndustrialModernization
Center
Language Reading Speaking Writing
Arabic NATIVE
English 1 1 1
Italian 1 1 1
French 5 4 5

2. 2
o Strategic Management Expert & Process Re-engineering of the procurement for ECORYS;
 More than 5 years in the core business analysis skills including workshop facilitation, process design and
requirements engineering through working as;
o Business Industry Expert in Beta-Research; Process Re-engineering / QMS - TQM
o Private Sector Development Key Expert in IFC; Various Sectors
o Labour Market and Industry Development Expert in GIZ;
o Change Development Expert in IFC;
o Human Capital Development Organization Developer in FEI;
o LMIS Development Expert in IMC
 More than 5 years’ experience of working on business process reviews in public sector bodies;
o LMIS Development Expert in ITC;
o Business and Manufacturing Expert in IFC;
o Expert in Ministry of Administrational Development in Egypt;
o Development Expert for Industrial Zones in Ministry of Trade and Industry in Egypt;
o Quality Management Development Expert Healthcare Insurance Ministry of Health
o Strategy and Corporate Development Expert in Ministry of State Development;
o Strategic Management Expert in Ministry of Trade and Industry
 Extensive working experience on EU funded projects such as; “National project to formulate the national
Strategy for Research,Development & Innovation”, “National project tomodernize a numberof 50 ICT
companies and their value chain”; Technical Vocation and Education Training TVET I,II
 Having experience in total quality management reviews;
 Fluent in written and spoken (combinations of) English and Arabic; Good Italian speak/read
 Basic knowledge of French;
 Full computer literacy (Professional Architect for large solutions)
13. Specific experience in the region
Country Dates
Egypt 1989 to Present
Italy 1990 - 1996
Egypt 1990 - 2016
Jordan 1994 - 1994
Algeria 1995 - 1996
Switzerland 1996 - 1999
KSA 08/1997 - 12/1997
Yemen 06/2009 - 12/2009
KSA 01/2010 - 10/2010
Iraq 08/2013 - 03/2014

3. 3
14. Professional experience
Dates
From - to
Location
Company and Contact
Details
Position Description
01/2016 -
Present
Egypt Beta-Research
Corp.dev@beta-research.org
Business Industry
Expert
LMIS Expert
CGS Expert
Skill Mapping Expert
Mr. Mohamed Ali worked as Business Industry and Process Re-engineering Expert at Beta-Research and he is responsible for;
 Strategy / Capacity Building / Labour Market Analysis / LMIS Expert at several projects in Egypt
 Process Mapping, re-engineering and standard operating procedure & technical writing of business processes
 Architecting and Modelling of new processes, process mining and process guides and plotters
 Using international standards for business processes and best practices / benchmarking
 Formulating strategy; for government agencies and public / private sector with the PPP concept
 Using standards software tools for process management
 Analysing legal and procedural issues related to process mapping and proposing regulation changes
 Using other KPI and balanced scorecard tools in relation to process mapping
 Modelling all documents and forms related to processes and actors based on organization strategy
08/2017 Egypt Ministry of Trade &
Industry
BSI EU Project
Organization
Development Expert
 Alignment of Civil Service Law to the MTI Structure and Government Services to aim at achieving the MTI strategy
 Implementation of Culture change strategy using internal polls, surveys and capacity building aiming at culture change
 Formulation of a strategic scorecard BSC based to manage MTI personnel performance aligned with MTI strategy
10/2017 Egypt TVET II
European Profile
Labour Market
Information Expert
 Implementation of the LMIS from the viewpoint of (Strategy, People, Process and Technology)
 Coordination with stakeholders and CAPMAS for the identification of the data users and producers
 Drafting required to-be processes for the LMIS system to run on the three proposed scenarios
3/2016
10/2016
Egypt EU – TVET 2
ymolokhia@tvet2.org
TVET -
LMIS Strategy
Expert
Mr. Mohamed Ali worked as TVET- Labour Market Information System Strategy Expert and he was responsible for;
 Capacity Building / Managing the Labour Market Information Analysis and drafting Information System for TVET ii;
 Mapping and re-engineering of Labour Market and Career guides in Egypt; CGS/LMI
 Using Monitoring & Evaluation tools and implementing Monitoring & Evaluation activities;
 Modelling all documents and forms related to processes and actors based on organization strategy
 Process Re-engineering for ETP sustainable administration
3/2016
12/2016
Egypt FEI
Federation of Egyptian
Industries
srafik@fei.org.eg
Human Capital
Development
Organization
Developer
Mr. Mohamed Ali worked as Human Capital Development Organization Developer in FEI and he was responsible for;
 Capacity Building / Implementing SME Capacity Building activities; and involved with FEI TVET Labor Market and Skills
 Re-Engineering and reviewing HR /OD/ Admin Business Process;
 Providing trainings and Facilitating workshops;
 Modelling all documents and forms related to processes and actors based on organization strategy
 Implementation of Monitoring and Evaluation Plans to be followed by FEI
 Process Mapping, re-engineering and standard operating procedure & technical writing of business processes
2/2016
6/2016
Egypt IFC – World Bank
shamdy@ifc.org
Private Sector
Development
Expert
Mr. Mohamed Ali worked as Private Sector Development Key Expert in IFC and he was responsible for;
 Standardization of interview process and working forms;
 Conducting surveys and collecting data related to Labour Market and SME
 Preparing and designing data collection process;
 Interpreting data; Using RBM for technical preparation and design of the Industrial Zone information analysis
 Capacity Building / Analysing and informing the team about legal and procedural issues;
 Process Simplification for business licensing / Mapping, re-engineering and standard operating procedure &technicalwriting of business
processes related to industrial zones
09/2015
01/2016
Egypt GIZ
tanja@giz.com.eg
Industry
Development Expert
Mr. Mohamed Ali worked as Industry Development Expert in GIZ and he was responsible for;
 Designing the BDS Mechanisms and Tools; Business Development System including the mapping of the BDS processes and Capacity
Building / documenting / designing all related procedures forms, actors and KPI
 Implementing BDS Strategy & Implementing capacity building activities; process and procedure writing
 Being responsible for usage of the Monitoring and Evaluation GIZ intervention Logic for the team (Result Based
Management/Monitoring) related to Job Creation and Active Labour Market
01/2015
05/2015
Egypt EBRD
DahanF@ebrd.com
Modernization of
Business
Incorporation Expert
Mr. Mohamed Ali worked as Modernization of Business Incorporation Expert in EBRD and he was responsible for;
 Design and analysis of Job Creation through OSS and Labour Market related to new job opportunities frame
 Capacity Building / Business Process Re-engineering of the SFD / MoF Using the RBM;
 Business Process Re-engineering of the MoF procurement Using RBM Intervention logic tool
 SME Organizational development of a “One-Stop-Shop” or “Single Window” for the Social Fund for Development (SFD)
 Business Process Mapping, re-engineering and standard operating procedure & technical writing of business processes

4. 4
05/2013
12/2013
Iraq IFC – World Bank
IRAQ
MAbdulkader@ifc.org
Change
Development Expert
for construction
sector
Mr. Mohamed Ali worked as Change Development Expert for Construction Sector in IFC and he was responsible for;
 One-Stop-Shop and Process Mapping / documenting and architecting / design of the OSS for the licensing procedure and related
supporting process including guiding procedures / plotter maps and users manuals / guides
 Business Process Architect/ Mapping, re-engineering and standard operating procedure & technical writing of business processes
 Capacity Building / Providing technical assistance pertain to Restructuring government of Iraq;
 Organizing and implementing activities to improve private sector clusters various
 Process Re-engineering for the construction, residential and industrial business incorporation and establishing processes;
02/2012
07/2012
Egypt ITC - USAID
msherbiny@imc-egypt.org
TVET - LMIS
Development Expert
for Labour Market
Mr. Mohamed Ali worked as LMIS DevelopmentExpert in IMC and he was responsible for;
 Labour Market Information Analysis and Skill Framework/ NQF / NCF architect
 Business Process Re-engineering of Private Sector Modernization Support and Lean / Quality
 Business Producing and implementing LMIS labour market information strategy for the IndustrialTraining Council (ITC), part of the
overall’s project objective to restructure labour market information processes in the Ministry of Industry;
 Capacity Building / Implementing M&E for LMI Management
04/2010
12/2012
Egypt EU - TVET I - GFA
peter.gerstlauer@gfa-
group.de
TVET Study 8
LMIS
CGS
Mr. Mohamed Ali worked as Monitoring and Evaluation Expert in GFA and he was responsible for;
 Labour Market for ETPs and TVET Process Mapping, re-engineering and standard operating procedure processes
 TVET I Labour Market Strategy; Producing and implementing TVET e-strategy for the EU TVET;
 Producing and implementing LMI Strategy and RBM Approach and mechanism for the follow up activities;
 Reviewing TVET related business process; related to ETP and training plans process and guiding manuals
 Working closely with IT specialists to maximise the potential of IT in delivering business processes;
 Participating in the Evaluation and İmpact of the TVET Project in Egypt
01/2010
1/2013
Egypt EU TVET TVET
Business Planning
Skill Identification
Mr. Mohamed Ali worked as TVET M&E Business Model Expert and he was responsible for;
 Labour Market Information Analysis and Skill Framework/ NQF / NCF architect
 Business Planning, producing and supporting strategy; business planning, special training to the sector marketers
 Business Process Mapping, re-engineering and standard operating procedure & technical writing of business processes
 Implementing Monitoring and Evaluation of 4 TVET ETP in 4 different Industries ( Wood - Food – industries -Building and Capacity
Building / Construction Materials and Engineering);
 Using Monitoring and Evaluation tools effectively;
01/2009
03/2010
Egypt UNDP
Social Fund for
Development
Dr. Rafaat Abbas
Change
Development Expert
Mr. Mohamed Ali worked as Change Development Expert in UNDP and he was responsible for;
 Reviewing business process; also re-engineering and review for 10 office of SFD around Egypt
 Labour Market Information Analysis and Skill Framework/ NQF / NCF architect (NGOs) support
 Business Re-engineering business process; for the main SFD office in Cairo for financial and non-financial services
 Business Assessing and mapping of designed lending procedures;
 Producing management strategy of 4 BDS providers (credit centres), for the Social Fund for Development (SFD) Structure.;
 Supporting export promotion;
 Providing trainings to increase the Microcredit transparency;
 Capacity Building / Facilitating workshops
01/2009
12/2010
Egypt IFC- World Bank
Ministry of Investment
M&E / Business and
Business
/Manufacturing
Expert
Mr. Mohamed Ali worked as Business and Manufacturing Expert in IFC and he was responsible for;
 Labour Market Information Analysis and Skill Framework/ NQF / NCF architect
 Business Process Mapping, re-engineering and standard operating procedure & technical writing of business processes
 Assessing & Mapping as-is of 5 sectors by the World Bank (IFC) for 5 sectors (Wood, Food, Agro-land, Building and construction
Martials);
 Capacity Building / Implementing capacity building activities;
 Resource Efficiency for the sectors administration and licensing;
 Implementing Monitoring and Evaluation through using M&E tools in the project (ICT Supporting Tools)
01/2009
12/1010
Egypt Ministry of
Administrational
Development in Egypt
Expert Mr. Mohamed Ali worked as an Expert in Ministry of Administrational Development in Egypt and he was responsible for;
 Border Process Mapping, re-engineering and standard operating procedure & technical writing of business processes
 Mapping process and best practices for the border control of goods and passengers; Border Control Processes
 Capacity Building / Building the new Border Control Office and aligned systems;
 Implementing capacity building activities for border staff;
 Informing staff about legal and procedural issues; submitting suggested changes
06/2009
12/2010
Egypt Ministry of Trade and
Industry in Egypt
Development Expert
for Industrial Zones
Mr. Mohamed Ali worked as Development Expert for Industrial Zones in Ministry of Trade and Industry
 SME and Labour Market Information Analysis and Skill Framework / NQF / NCF architect
 Several assignment in mapping government agencies processes, modelling and document design / writing
 Business process Re-engineering for business licensing (industrial, business, commercial and zones
 Implementing capacity building activities to improve business environment of 3 industrial zones of main governorate ;

5. 5
 Capacity Building / Facilitating workshops and other related activities;
04/2009
04/2010
Egypt CIDA
Canadian Cooperation
gmosalam@bdsspegypt.net
Development & SOP
Expert
Mr.Mohamed Ali worked as Development & SOP Expert in CIDA and he was responsible for;
 Reviewing of business process; standard operating procedures related to business licensing, taxes, financialand non financial services
related to business establishing and related required skills / labour market analysis
 Capacity Building / Organizationaldevelopment of a “One-Stop-Shop”for governmentalservices (land, construction, operating licenses),
under the framework of the Business Development Support Services Project (BDSSP) including an RBM Planning and Result Based
Management
10/2009
11/2010
Egypt Healthcare Insurance
Ministry of Health
rwaleed@ad.gov.eg
Quality Management
Development Expert
Mr. Mohamed Ali worked as Quality Management Development Expert in Healthcare Insurance Ministry of Health
 Labour Market Information Analysis and Skill Framework/ NQF / NCF architect
 full-fledged business process re-engineering for national healthcare processes
 Restructuring strategy for the implementation of new health care processes national system;
 Supporting to the private healthcare sector in the implementation of new processes; Capacity Building / Mapping;
 Creating a model for private health care businesses incorporated RBM M&E management;
10/2008
10/2009
Egypt IFC –
World Bank
rwaleed@ad.gov.eg
M&E and
Transformation and
Development Expert
Mr. Mohamed Ali worked as Business Process Expert & Transformation / Development Expert at IFC and he was responsible for;
 Restructuring and institutional capacity building plan to streamline the private sector business incorporation procedures
 facilitating the business services by providing new incentives to the private sector - and change management;
 Implementing capacity building activities; and Labour Market Information Analysis and Skill Framework/ NQF / NCF architect
 Planning resource efficiency and using resources effectively
 Process Mapping, re-engineering and standard operating procedure & technical writing of business processes
1/2008
11/2008
Egypt Ministry of State
Development
hwasfi@tvet.org
Strategy and
Corporate
Development Expert
Mr. Mohamed Ali worked as Strategy and Corporate Development Expert in Ministry of State Development a
 Capacity Building / In relation with Labour Market Information Analysis and Skills
 Business Process Mapping, re-engineering and standard operating procedure & technical writing of business processes
 Producing capacity development strategy and business plans for the textile, wood, construction and engineering sectors;
 Business Process related to the 4 selected value chain incorporated M&E standards;
 Working closely with IT specialists to maximise the potential of IT in delivering business processes;
10/2008
10/2009
Egypt,
Yemen
IFC – World Bank
Yemen sessmat@ifc.org
Strategic
Management Expert
Mr. Mohamed Ali worked as Strategic Management Expert in IFC and he was responsible for;
 Reviewing business process; several sectors for modelling the licensing processes including documenting and form design
 Standard operating procedure writing and connecting to content management
 Implementing a standard procedures manual for the Ministry of Petroleum (mining and quarries field) of Yemen;
 Provided coaching and training to staff in change management and streamlining private sector licensing;
 Facilitating workshops; Labour Market Information Analysis and Skill
 Using RBM and Monitoring and Evaluation tools adequately;
03/2007
08/2007
Egypt Ministry of Trade and
Industry
MSAD
khaledattia@eca.org.eg
Strategic
Management Expert
Mr. Mohamed Ali worked as Strategic Management Expert in Ministry of Trade and Industry and he was responsible for;
 Re-engineering business process; several government agencies and governorate (Suze, Monofia)
 Restructuring mapping for the Egyptian Competition Authority to streamline internal processes with the use of an automated workflow
system;
 Implementing capacity building activities; Labour Market Information Analysis and Skill Framework
 Planning resource efficiency and using resources effectively
09/2007
11/2008
Egypt IFC – World Bank
Ministry of Petroleum
sessmat@ifc.org
Strategic
Management Expert
Mr. Mohamed Ali worked as Strategic Management Expert in IFC and he was responsible for;
 Restructuring plan for the Ministry of Petroleum (mining and quarries field);
 Provided coaching and training to staff in change management and streamlining private sector licensing;
 Capacity Building / Supporting Labour Market Information Analysis and Skill Framework
 Providing several trainings to increase the export through the global value chain
 Process Mapping, re-engineering and standard operating procedure & technical writing of business processes
01/2005
12/2007
Egypt EU - IMC
European Commission
Strategic
Management Expert
Mr. Mohamed Ali worked as Strategic Management Expert in IMC and he was responsible for;
 Managed a number of private sector development and capacity building programmes; and labour market analysis
 Organizing and participating activities to support the MSME industry in Egypt;
 Using Monitoring and Evaluation tools adequately in all projects;
 Re-engineering business process; private sector Engagment / PPP
01/2005
12/2005
Egypt EU - Ecorys
carl@iago.eu.com
Strategic
Management Expert
Mr. Mohamed Ali worked as Strategic Management Expert in Ecorys and he was responsible for;
 In relation to job creation and employment / labour market analysis in the relent sectors

6. 6
 Reviewing business process; for all research centres and universities for submitting researches
 Capacity Building / Business Re-engineering RDI process;
 Implementing and formulating strategy of EU RDI;
 Encouraging the participation of companies and MSMEs in research and development;
2004 – 2006 Egypt IMC Private Sector
Development Lead
Consultant
Mr. Mohamed Ali worked as Private Sector Development Lead Consultant in EU Funded “National project to modernize a number of
55 SME companies and their value chain” and he was responsible for;
 Formulating and preparing the overall strategy, gap analysis for every company together with a proposed action plan / schedule that
includes both management and technical intervention of a number of professional resources local and international professional in
various field. Especially business strategy, marketing & sales, technical and activities across the value chain and feeding
services/industries
 Selecting the experts to be included in the implementation plan and formulating the terms / terms of references needed per each firm
with logistical planning;
 Executing the strategy / plan whether it is management / technical workshops or training through the selected experts and follow up
the schedule with the beneficiaries to be able to deliver quality and time based as per planned;
 Monitoring and evaluating all the firms SMEs implemented intervention and check the quality of delivery also writing future roadmaps
and future required implementation;
 Reporting the project on an overall level for the 22 firms I am following
 Companies / Organization Process Mapping, re-engineering and standard operating procedure&technicalwriting of business processes
 Capacity Building / Designing a common competency framework for labour market and job processes
2003 - 2004 Egypt IMC Private Sector
Development Lead
Consultant
Mr. Mohamed Ali worked as Private Sector Development Lead Consultant in EU Funded “National project to formulate the national
Strategy for Research, Development & Innovation” and he was responsible for;
 Producing the strategy which involved the regulation of R&D and Innovation in Egypt including the processes and help for the
Entrepreneur ecosystem; and related labour market analysis
 Business Planning and Implementing a TA / Strategy / regulatory regulation that included the creation of a new independent RDI system
and agency working between a PPP structures.
 Working closely with multiple ministries such as Ministry of Research / Higher Education, Ministry of Information & Communication
Technology, Ministry of Industry. Business Process Mapping, re-engineering and standard operating procedure & technical writing of
business processes /Capacity Building /
12/1989-
07/2003
Algeria,
Egypt,
Jordan,
KSA, Italy,
Swiss
Asea Brown Boveri
(ABB)
sfiliaggi@enter.it
Strategy Planner Mr. Mohamed Ali worked as Strategy Planner at Asea Brown Boveri (ABB) and he was responsible for;
 Managing Human Resources Development and Organizational Development projects; labour market analysis
 Being responsible for project management activities and their business processes, cost control management power plants;
 Managing all sites planners over MENA region; Making business analysis and supply chain management;
 Managing projects planners; Capacity Building / Monitoring & Evaluation; Using balanced scorecard for KPI Evaluation;
 Taking role in project management, information technology, other activities related to research, finance and business analysis;
 Business Process Mapping, re-engineering and standard operating procedure & technical writing of business processes
More information.
- TVET I Study 3 “Labour Market Information Architect and Career Guidance Systems” sponsored by EU TVET I Project & GFA Consulting
- TVET II “Optimal Labour Market Architect / Information framework ” sponsored by EU TVET II project
- ITC Labour Market Analysis and demand / supply balance / national qualification and competency framework/ ISCO 88 review
- Group Owner and author of the BPMN Group on LinkedIn with 7000 Members participating in the business process management and improving
- Professionaluse of project management standard by donors, banks and others i.e. PMP, PRINCE2, BPMN with the use of Primavera and MS Project as PM tools
- Professionaluse of process mapping using a number of standard tools and software based on UML, BPMN and generalstandards with perfect use of MS VISIO
- Professionaluse of a range of software for technicalwriting, research, report writing and graphic drawing
- Research and reviewer at a number of research institutions for business, research, innovation, scientific / technology
- Sectors covered are; Power, oil, gas, wood, food, engineering, automation, technology, automotive and generalbusinesses and government admin.
- Professionalcapacity building in the area of strategy, quality, process re-engineering, ICTand government public finance