1. Supervisory toolkit Goal Achievement & Task Management 4/23/2011 1

2. Reversing Pyramid 4/23/2011 2

3. Important Stuff Setting Standards What setting you want today? Formal or Informal? What learning environment would you prefer? Lecture-based or interactive? Would you like others to talk on the phone during the program? Would you like to receive rewards for good performance? 4/23/2011 3

4. Important Stuff Setting Standards Not a training program This is an EXPERIENCE – Learning Experience for ALL of us Be ready to give and receive constructive criticism 4/23/2011 4

5. My Intro 4/23/2011 5

6. My Intro 4/23/2011 6

7. My Intro 4/23/2011 7

8. Learning Contract A contract between YOU and YOURSELF Write ONLY what you want to remember later Not more than 10 points “The Only Barrier to Learning the Truth is to Assume You Already Know It” Confucius 8

9. Understanding the Expectation Game Your ROLE as a Supervisor 4/23/2011 9

10. Your Role as a Supervisor 4/23/2011 10

11. Your Role as a Supervisor 4/23/2011 11

12. Set SMART Goals that MOTIVATE Setting Goals 4/23/2011 12

13. The Columbus Disease 4/23/2011 13 Learn - Energize - Inspire

15. SMART Goals

16. Using SMART as a Planning Tool 4/23/2011 16 S M A R T S M A R T S M A R T

17. SMART Goals 4/23/2011 17

18. Secret Message 4/23/2011 18

19. KPIs Performance Measurement 4/23/2011 19

20. ABC of Performance Measurement Success Factors Elements or factors that help you achieve certain objectives Examples ‘Timely completion of work’ ‘Maintaining discipline’ ‘Achieving targets’ ‘learning and growing’ 4/23/2011 20

21. ABC of Performance Measurement KPIs Ways to measure success quantifiably Examples ‘No of new customers acquired’ - Sales ‘Employee turnover’ - HR ‘Mean Time Between Failure’ - Operations ‘Availability of system’ - IT 4/23/2011 21

22. 5 Essentials of KPIs 4/23/2011 22

23. 5 Essentials of KPIs 4/23/2011 23

24. 5 Essentials of KPIs 4/23/2011 24

25. 5 Essentials of KPIs 4/23/2011 25

26. 5 Essentials of KPIs 4/23/2011 26

27. Identifying the Right Motivators for You and Your Staff What Motivates You 4/23/2011 27

28. What Motivates You? Motivators Status Power Material Rewards Autonomy Expertise Creativity Affiliation Search of Meaning Security 4/23/2011 28

29. Motivators 4/23/2011 29

30. Looking at the academics of the concept Motivation Concepts 4/23/2011 30

31. Maslow’s Need Theory Our needs influence our behavior Needs appear in the order of importance One advances to the next level once the previous is satisfied 4/23/2011 31

32. Herzberg’s Two Factor Theory 4/23/2011 32

33. Herzberg’s Two Factor Theory 4/23/2011 33 Motivating employees is a process It starts with taking away things that demotivate them Then moving toward things that motivate them

34. Seeing the TWO Together 4/23/2011 34

35. Using the AIDA approach to get your team to take ACTION Motivate to ACTION 4/23/2011 35

36. Attention 4/23/2011 Hassan Bin Rizwan 36 Delivery Self Talk Distraction Interest Level Need to be Involved

37. Interest 4/23/2011 Hassan Bin Rizwan 37 Ask Relate Partner WIIFT

38. Desire 4/23/2011 Hassan Bin Rizwan 38 The Elevator Pitch Activate the Imagination Connect with Emotions Show the Savings

39. Action 4/23/2011 Hassan Bin Rizwan 39 Focus on One The Urgency of NOW Additional Incentive Prevent Negative Consequences

40. 4/23/2011 Hassan Bin Rizwan 40