1. Haris Zubear
Bangalore, India
Mob: +91-9844066253
E-mail: hariszubear@gmail.com
A commerce graduate with proven Customer Relationship Management Skills, with 4.9 years of experience in
the Customer Service, Order Management (Quote to Cash); seeks an opportunity to work with a reputed
organization and contribute towards its growth by making use of my abilities to the most.
Summary of Profile
BBM graduate with domain knowledge of supply chain management (Order Management).
Exhaustive knowledge and experience of customer service.
Result oriented and focus on customer satisfaction.
I would appreciate the opportunity to discuss your needs and objectives with you. The accomplishments noted
within the accompanying resume will illustrate the value and vision that I can bring to your team.
Work Experience
TE Connectivity (Bangalore - India)
SENIOR ASSOCIATE (ORDER MANAGEMENT)
07, December 2011- TILL DATE
Responsibilities:
• Handle requests for Orders, RFQ (Request for Quote), and Change/Cancellation requests.
• PO creation as per Standard procedure and specification mention in Standard work &
Customer profiles.
• Handling requests for Manual and Website quotes requested by customer.
• Acknowledging the details about Price, MOQ, MDQ, Pack size, LT, etc.
• To make changes to customer orders as per customer request (Expedite, Order status, tracking
info, Change/Cancellations, Pull in and Push out).
• Working on order discrepancy pertaining to materials, qty, pricing and resolving the issues
with customers.
• Working on EDI change orders as per customer requests (IDOC).
• Working on back log reports and contacting production department for recommit ship date
and delivery issues.
• Works with planners to schedule the orders and release of blocks to confirm the orders.
• Providing customer with resolution for their request within specified time (TAT).
• Provide assistance to team members whenever they come with doubts or issue regarding the
process.
• Works on SAP SD Module – VA01, VA02, ZATP etc.
• Working knowledge about SFDC CRM tool.
• Working knowledge about E-Commerce tool.
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2. Infosys BPO, Bangalore
Process Executive – ORDER MANAGEMENT
26th
May-2010 to 05th
Decemebr-2011
Responsibilities:
♦ Verification and scrutinizing scanned copy of PO sent by customer before entering the order.
♦ Listing out the issues/discrepancies in the purchase order to make sure that purchase order is free
from discrepancies and can be accepted for entering the order.
♦ Entering the order in Oracle 11i ERP tool for generating Sales order number.
♦ Once the necessary details as mentioned in the customer’s purchase order is entered, we proceed
with booking the order and releasing the holds like shipping, maintenance holds.
♦ Handling post booking order request and working on them.
♦ Working on Expedite request and placing expedite request to manufacturer.
• Contacting cross functional team like, Finance, Logistics to resolve the blocks/ hold on the orders
and helping in the shipment of goods to customers.
• Making changes to customer orders/cancellation as per customer request and the process
specified as per CIC.
Achievements:
♦ Awarded with two RAMP award for 100% Quality and highest productivity.
♦ Received four time meritorious award for top performance and key contributor for process.
♦ Multiple appreciations from Sales representative and customer.
♦ Process Implementation done in order change.
TTK Health Care TPA Pvt Ltd, Bangalore
Accounts Executive
4th
July-2008 to 25th
May – 2010
• Maintaining Accounts for different Insurance Companies (Oriental, National, United Insurance
etc.)
• Issuing Cheque’s & DD’s for all centralized accounts & monthly Bank Reconciliation for all
accounts.
• Preparation of MIS reports.
• Debit Note & Float Process for all insurance companies.
• Claim Settlement to the Hospitals & TTK card holders.
• Co-ordination with Insurance companies.
• Internal co-ordination with other teams & branches.
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3. Education
BBM, Tumkur University. (Kalpataru College) 2008
PUC (commerce) Pre University Board, Karnataka. (Kalpataru College) 2005
S.S.L.C, Karnataka Board. (Govt Boys high school) 2003
Computer Operating Proficiency.
• Oracle ERP 11i (QTC and BV Prod), Oracle CSE Case Management Tool and SAP SD Module.
Personal Strengths
Honesty
Team Player
Adhere to responsibilities.
Personal Particulars
Father’s Name : Rahamathulla G
Date of birth : 19/May/1986
Languages known : English, Kannada, Hindi & Urdu
Nationality : Indian
Gender : Male
Marital Status : Married
Permanent Address No : #308, Nalbandwadi road, Tiptur, Tumkur Dist.
Karnataka.572201
Current Address No : #12, 1st cross, 1st floor, 3rd Main, Bismillah Nagar
Bannergatta main Road.
Bangalore-29
I here by state that the information given above is true to the best of my knowledge and established records.
Place: Bangalore
Date: (HARIS ZUBEAR)
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