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Social Media Marketing for Retailers ,[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
This course is designed to ,[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Platforms and Web 2.0 Environments
Social Platforms and Web 2.0 Environments
Social Platforms and Web 2.0 Environments
Social Platforms and Web 2.0 Environments
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore http://www.hitwise.com/
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Trust is harder to earn Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Describe Your customer ,[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
What are your biggest threats? ,[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
What does it take to be  successful on  Social Media? Social Media? Social Media? Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Some Factors for Social Media Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore Reference: http://www.slideshare.net/MarkjMcNally/tsb-social-media-kt-ns-feb-2010
Integrated Marketing Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
In Essence: ,[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
The  Social Media Landscape Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Your Website Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Emerging Web Design Trends ,[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Socialize Your Website ,[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Strengths & Weaknesses ,[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Company Blog ,[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
A platform for feedback? Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Thought Leadership Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Collaborating with Popular Bloggers Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Strengths & Weaknesses ,[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Email Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Strengths & Weaknesses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Web / News Portals Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Shopping Portals Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Online Shopping Channels Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Topic Specific Portals Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Product Specific Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Strengths & Weaknesses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Facebook on your Website Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Strengths & Weaknesses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Networking in China ,[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore http://smartblogs.com/socialmedia/2010/03/31/social-media-and-china-what-you-need-to-know/
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Some interesting facts ,[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Product Reviews Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Trade Shows Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Tutorials Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Thought Leadership Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Videos with a twist Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Vimeo: Professional Alternative ,[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Strengths & Weaknesses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Posting Company News Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Customer Service Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Strengths & Weaknesess ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Increasing your Search Real Estate Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Strengths & Weaknesses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Highly Targeted Recruitment Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Strengths & Weaknesses ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Review Websites ,[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Be Aware of your reviews Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Reviews Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Video Reviews Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
User reviews: show it off Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Strengths & Weaknesses  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Deal Websites Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
The current craze Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Deals websites ,[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Shopping ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Platforms and Web 2.0 Environments
iTunes & App Store ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Platforms and Web 2.0 Environments
[email_address]
[email_address]
Google + ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[email_address]
Mobile’s Growing Influence on Retail ,[object Object],[object Object],[object Object],[object Object],[object Object],[email_address] From Oracle Report: Mobile Trends: Consumer Views of Mobile Shopping and Mobile Service Providers” report
Location-Based Marketing Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
What is it? ,[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
What can people do? Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
What can businesses do? Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
What to consider? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Payment Trends in Facebook ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Platforms and Web 2.0 Environments
Facebook Credits ,[object Object],[object Object],[object Object],[object Object],[object Object],Social Platforms and Web 2.0 Environments
Credits as Currency Social Platforms and Web 2.0 Environments
Credits are Payments Social Platforms and Web 2.0 Environments
Credits to buy in game currency Social Platforms and Web 2.0 Environments
Social Platforms and Web 2.0 Environments
Cash to buy in game credits Social Platforms and Web 2.0 Environments
Notes about Microtransactions in Games ,[object Object],[object Object],[object Object],[object Object],[object Object],Social Platforms and Web 2.0 Environments
Virtual Goods: what Virtual Currency buys ,[object Object],[object Object],Social Platforms and Web 2.0 Environments
A few notes about Virtual Goods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Platforms and Web 2.0 Environments
[object Object],[object Object],Social Platforms and Web 2.0 Environments
Social Platforms and Web 2.0 Environments
Trends in PC Games ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Platforms and Web 2.0 Environments
Steam ,[object Object],[object Object],[object Object],Social Platforms and Web 2.0 Environments
DD= Lower Prices+Greater Convenience ,[object Object],[object Object],[object Object],Social Platforms and Web 2.0 Environments
Viable Platform for Indie Developer ,[object Object],[object Object],Social Platforms and Web 2.0 Environments
Downloadable Content ,[object Object],[object Object],[object Object],[object Object],Social Platforms and Web 2.0 Environments
Age of Empires Online ,[object Object],[object Object],[object Object],Social Platforms and Web 2.0 Environments
Online  Reputation Tools Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Why it’s so important ,[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Monitoring Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Keyword monitoring  Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Keyword Popularity Research Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Twitter Search Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Forum  Monitoring Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Industry monitoring Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Website Popularity Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
YouTube Video Statistics Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Management  Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Metrics Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
1. & 2. Visitors & Traffic Sources ,[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
3. Community Size  (Fans, Friends, Followers) Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
4. Membership Increase & active members Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
5. Leads / Conversions  ,[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
5. Leads / Conversions  ,[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore New Prospects: 8 (6 from Twitter/1 from Facebook/1 from LinkedIn) New Clients: 4 (3 from Twitter/1 from LinkedIn).
6. Brand Mentions Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
7. Mentions by Media Type Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
8. Sentiment ,[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
9. Comments ,[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
10. Money Spent (ROI) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Entertaining, Enlightening,  & Engaging Through Social Media Through Social Media Through Social Media Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Entertain Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Funny Stories Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Funny Commercials Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Interact with followers Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Create a Facebook Game ,[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore http://www.blendtec.com/willitblend/
[email_address]
[email_address]
Enlighten Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
It makes you more ‘human’ [email_address]
[email_address]
Like Blocks ,[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Partnering with Schools Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Engage Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Give Away’s Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Photo or Video Contests ,[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Sweepstakes Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Customer Service Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore http://www.facebook.com/AirAsia
Customer Service Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Run Contests Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Reply, Retweet Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Pepsi Refresh Project [email_address]
Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Twitter ,[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Facebook ,[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Foursquare Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Friendly Website Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Implementing  Social Media  in your Organisation Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Hiring a Social Media Specialist? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore http://www.inc.com/guides/2010/08/how-to-hire-a-social-media-specialist_pagen_2.html
Social Media Game Plan ,[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Business Objectives ,[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Target Audience, Needs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
The 3 E’s ,[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
The 3 E’s Ideas ,[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media  Strategies & Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Presentations Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
Social Media Marketing for Retailers ,[object Object],[object Object],[object Object],Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore

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Social Media for Retailers, Sept 2011

  • 1.
  • 2.
  • 3. Social Platforms and Web 2.0 Environments
  • 4. Social Platforms and Web 2.0 Environments
  • 5. Social Platforms and Web 2.0 Environments
  • 6. Social Platforms and Web 2.0 Environments
  • 7. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore http://www.hitwise.com/
  • 8. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 9. Trust is harder to earn Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 10. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 11.
  • 12.
  • 13. What does it take to be successful on Social Media? Social Media? Social Media? Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 14.
  • 15. Integrated Marketing Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 16.
  • 17. The Social Media Landscape Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 18. Your Website Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 19. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 20.
  • 21.
  • 22.
  • 23.
  • 24. A platform for feedback? Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 25. Thought Leadership Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 26. Collaborating with Popular Bloggers Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 27.
  • 28. Email Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 29.
  • 30. Web / News Portals Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 31. Shopping Portals Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 32. Online Shopping Channels Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 33. Topic Specific Portals Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 34. Product Specific Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 35.
  • 36. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 37. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 38.
  • 39. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 40. Facebook on your Website Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 41.
  • 42.
  • 43.
  • 44. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 45.
  • 46. Product Reviews Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 47. Trade Shows Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 48. Tutorials Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 49. Thought Leadership Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 50. Videos with a twist Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 51.
  • 52.
  • 53. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 54. Posting Company News Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 55. Customer Service Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 56.
  • 57. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 58. Increasing your Search Real Estate Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 59.
  • 60. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 61. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 62. Highly Targeted Recruitment Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 63.
  • 64.
  • 65. Be Aware of your reviews Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 66. Reviews Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 67. Video Reviews Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 68. User reviews: show it off Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 69.
  • 70. Deal Websites Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 71. The current craze Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 72.
  • 73.
  • 74.
  • 77.
  • 78.
  • 79. Location-Based Marketing Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 80.
  • 81. What can people do? Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 82. What can businesses do? Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 83.
  • 84.
  • 85.
  • 86. Credits as Currency Social Platforms and Web 2.0 Environments
  • 87. Credits are Payments Social Platforms and Web 2.0 Environments
  • 88. Credits to buy in game currency Social Platforms and Web 2.0 Environments
  • 89. Social Platforms and Web 2.0 Environments
  • 90. Cash to buy in game credits Social Platforms and Web 2.0 Environments
  • 91.
  • 92.
  • 93.
  • 94.
  • 95. Social Platforms and Web 2.0 Environments
  • 96.
  • 97.
  • 98.
  • 99.
  • 100.
  • 101.
  • 102. Online Reputation Tools Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 103. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 104.
  • 105. Social Media Monitoring Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 106. Keyword monitoring Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 107. Keyword Popularity Research Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 108. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 109. Twitter Search Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 110. Forum Monitoring Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 111. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 112. Industry monitoring Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 113. Website Popularity Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 114. YouTube Video Statistics Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 115. Social Media Management Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 116. Social Metrics Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 117.
  • 118. 3. Community Size (Fans, Friends, Followers) Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 119. 4. Membership Increase & active members Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 120.
  • 121.
  • 122. 6. Brand Mentions Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 123. 7. Mentions by Media Type Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 124.
  • 125.
  • 126.
  • 127. Entertaining, Enlightening, & Engaging Through Social Media Through Social Media Through Social Media Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 128. Entertain Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 129. Funny Stories Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 130. Funny Commercials Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 131. Interact with followers Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 132.
  • 133. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 134. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore http://www.blendtec.com/willitblend/
  • 137. Enlighten Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 138. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 139. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 140. It makes you more ‘human’ [email_address]
  • 142.
  • 143. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 144. Partnering with Schools Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 145. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 146. Engage Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 147. Give Away’s Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 148. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 149.
  • 150. Sweepstakes Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 151. Customer Service Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore http://www.facebook.com/AirAsia
  • 152. Customer Service Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 153. Run Contests Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 154. Reply, Retweet Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 155. Pepsi Refresh Project [email_address]
  • 156. Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 157.
  • 158.
  • 159. Foursquare Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 160. Friendly Website Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 161. Implementing Social Media in your Organisation Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 162.
  • 163.
  • 164.
  • 165.
  • 166.
  • 167.
  • 168.
  • 169. Presentations Social Media Marketing For Retailers Jointly organised by Happy Marketer & The Retail Academy of Singapore
  • 170.

Notas do Editor

  1. Hitwise singapore
  2. Benefits of it? Personally: connect with more people more often, learn about topics you would never typically encounter,
  3. Obj: raise funds, engage wider community, get them to vote Action: Make it easy for them to interact / engage
  4. Go over each area and tell them what it is, and what applications it’s used for. Give them some ideas on how people have used it.
  5. The hub of your business, tone? Transparency, simplicity, ease to check out your other social profiles
  6. Mail chimp
  7. AirAsia is well-known for having an active presence in social media and blogging, to forge a close relationship with customers. Unlike any other corporate blogs, the folks there put themselves into the shoes of a typical blogger, publishing journals of their culture and working lives. I would say it looks more like a personal blog, with the use of rich multimedia such as photos and videos. What’s interesting is that they give their readers the opportunity to submit guest posts, and encourage them to write about their experiences on trips to countries they have recently been to. This type of informal style of corporate blogging can easily gain “sticky” readers, who will likely become potential customers.
  8. where your customers provide feedback for future product development. Read more: http://blog.hubspot.com/blog/tabid/6307/bid/5870/4-Ways-to-Make-Your-Corporate-Web-Site-More-Social.aspx#ixzz1LjePxhJb
  9. Lots of traffic/eyeballs, a place people go often, open to message, Sponsored articles, ads, articles etc - A lot of info, clutter,
  10. Facebook in SEA
  11. http://www.thomascrampton.com/facebook/facebook-infographic-asia/
  12. pros: educational, funny, unusual videos, for all taste, awareness marketing cons: world can see your personal videos, some questionable content, but it is moderated quickly
  13. pros, share documents, presentations, expertise with the world, google friendly cons: people may copy your ideas
  14. pros: promote yourself profess ional life, increase your network, share expertise, utilize network, research tool, private, con: small network, slow linking process, less interactivity http://www.wordstream.com/blog/ws/2011/03/22/facebook-vs-linkedin
  15. http://www.youtube.com/watch?v=qKhlhqQWag4&feature=fvwrel
  16. http://www.grouponworks.com/why-groupon/roi-calculator
  17. http://uniquefrequency.com/2011/01/11/3-reasons-why-foursquare-should-succeed-in-singapore-and-2-reasons-why-it-hasnt/
  18. . This is the portion of your company’s social networks (e.g., Twitter, Facebook) that actively engages with your social media content (e.g., Twitter, Facebook Pages, etc.) Is your collective members, followers, fans network growing, and is there interaction with your content?
  19. So, you have a highly active social network and members are talking about your company or the company’s brands. Measure and track both positive and negative mentions, and their quantities.
  20. Costly, maybe low quality, but highly engaging Developing social games is a creative way companies today can leverage to boost their reputation. They take advantage of Facebook’s half a billion users worldwide by getting them to play the game, love it, and then indirectly increasing product sales or TV viewerships like the example of Discovery Channel’s Deadliest Catch.
  21. Background The Blendtec© “Will it Blend?” series of viral videos started when then-new Marketing Director George Wright found out that CEO Tom Dickson and the R&D team had a practice of blending up wooden boards to test product toughness. Wright had an idea to shoot video of the operation and post it online. He invested under $100 in supplies and convinced Dickson to blend up other things on camera. 186 videos later, Blendtec’s retail sales are up a reported 700 percent, its YouTube site has 200,000+ subscribers, and it has been featured on major mainstream media outlets like The Today Show, The Tonight Show, The History Channel, The Wall Street Journal and others. Among awards, Blendtec has won a bronze Clio in 2008 (Interactive category) for their interactive efforts.
  22. or most marketers, photo-sharing can help build brand awareness and encourage consumers to interact with the company. LIPTON Brisk iced tea partnered with mobile photo-sharing app Instagram for a campaign prior to the 2011 South By Southwest (SXSW) Conferences and Festivals. Fans were encouraged to take pictures through Instagram and tag them with #briskpic to be entered in a photo contest. The winning photos were included on a limited-edition can of the drink during SXSW http://www.emarketer.com/Article.aspx?R=1008281&dsNav=Ntk:basic|%22photo+contest%22|1|,Rpp:25,Ro:-1
  23. 1. Make Content Increasingly Relevant 2. Go Where Your Customers Are 3. Loosen Control from the Top 4. Decide What Channel to Use for What Purpose 5. Let the Conversation Happen
  24. http://www.penn-olson.com/2010/03/04/brewerkz-singapore-how-it-uses-social-media/