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MY FRIEND BRAND BUILDING DYNAMIC BRANDS FOR THE DIGITAL AGE.
1. MY FRIEND BRAND
BUILDING DYNAMIC BRANDS
FOR THE DIGITAL AGE.
A branding workshop enabling students and participants to
understand branding fundamentals and to build a dynamic brand
for the digital age.
Created by The Main, a strategy consulting firm for digital
marketing based in Hamburg, Germany.
3. THE MAIN
Hannes Ley
‣ Kaospilot
‣ Ex-Planner / Creative Strategist
‣ Communications & Digital Strategist
‣ Workshop Designer & Moderator
‣ Change Maker
‣ Corporate Consultant
‣ Founder & Executive Partner of THE MAIN
‣ Speaker & Facilitator at Hyper Island, Good
School, Kaospilots
HANNES LEY
4. THE MAIN
Valeria
‣ 26 years old
‣ Digital Strategist
‣ Works for The Main since 2012
‣ Before: Media & communication studies &
various internships
‣ Tasks at The Main:
‣ Integrated & digital communication strategies –
e.g. smart, VWN, Bosch
‣ Workshops & presentations – e.g. digital
business modelling, digital communications
planning, social media
VALERIA KULIGK
5. THE MAIN
OUR WORKSHOP FOCUS:
1.WHAT IS A BRAND?
2.HOW DO YOU BUILD BRANDS?
3.HOW DO YOU PLAN BRAND COMMUNICATION?
6. THE MAIN
AFTER THIS WORKSHOP, YOU WILL KNOW...
1.WHAT A DYNAMIC BRAND IS,
2.HOW TO BUILD A DYNAMIC BRAND
3.AND HOW TO COMMUNICATE IT.
7. THE MAIN
Agenda Day 1
9:40 Keynote: What is a brand?
10:10 Exercise: Exploring Brands
10:55 15 Min. Break
11:10
Keynote: Building dynamic brands for
the digital age.
12:00 60 Min. Lunch Break
13:00 Exercises: Product Idea
13:55 Exercise: Target Group
14:30 Exercise: Brand Modelling
15:15 Short Break (10 Mins)
16:10
Exercise: Brand Positioning & Brand
Identity
20. „Products are made in
the factory, but
brands are created in
the mind.“ (Walter Landor)
21.
22. THE MAIN
BRAND MESSAGE /
CLAIM
What does brand X promise?
BRAND PERSONALITY
What characteristic traits does Brand
X bear?
In which way is brand X talking to me –
and to all other touchpoints?
BRAND NAME & IMAGE
What is the name of the
brand?
What does brand X look like?
BRAND PERFORMANCE
What does Brand X do for
me?
Can brand X keep the
promises that it makes?
31. THE MAIN
KAOSPILOTS – My friend Brand
EXERCISE #1: EXPLORING BRANDS – 20 MIN.
____________________
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____________________
____________________
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____________________
____________________
____________________
____________________
____________
WHY DID YOU CHOOSE THIS BRAND?
WHAT
MAKES IT SPECIAL COMPARED TO
OTHERS?
____________________
____________________
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____________________
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____________________
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WHO DOES THE BRAND ADDRESS?
1. ______________________
2. ______________________
3. ______________________
FIND 3 ADJECTIVES THAT
DESCRIBE THE BRAND.
____________________
____________________
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____________________
____________________
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HOW DOES THE BRAND MEET THE
DEMANDS OF TODAY‘S WORLD?
BRAND NAME: BRAND
2 4 5
3
1
56. THE MAIN
The Value exchange mediator
AGENCIES WILL BECOME MEDIATORS BETWEEN A
BRAND AND CONSUMERS.
“A firm that blends strategy,
creative, technology, media,
and data offerings to connect
brands and their audiences in
ways that balance satisfying
customer needs against
achieving business goals.”
BRAND CUSTOMER
57. THE MAIN
Value exchange
11
22
33
44
55
The business objectives
The value for
the people
The value
for the brand
The solution
The success metrics
66
The category landscape
63. nike digital sports. 200 masterminds, designer, engineers and
marketeers develop new digital services.
64. eye to eye with the consumer. with social media inhouse.
65. THE MAIN
less classic, more digital communication. and even more
conversion.
$800 Millionen
600
400
200
0
NEUE MEDIEN
DIRECT MARKETING,
INTERNET PAID SEARCH, SOCIAL MEDIA ...
KLASSISCHE MEDIEN TV, PRINT, RADIO ...
2000 2005 2010
2011
$113
2010
$771
15
10
5
0
$20 Milliarden
NIKE UMSATZ + GEWINN
2001 2005 ´11
UMSATZ:
$20.9
NETTOGEWINN:
$2.1
NIKE U.S. WERBESPENDINGS
66. THE MAIN
nike is A Master brain in forecasting trends
QUANTIFIED SELF
WEARABLE DEVICES
2006 2010 2013
67. THE MAIN
the fuelband is part of nike‘s continuous
enhancements.
Magneto sunglasses NIKE+ Website NIKE+ iPod Sport Kit
NIKE+ Sportband Fitbit Classic Jawbone UP
69. there‘s an app for this...
a global community with more than 18 Mill. members
70. THE MAIN
„We‘ve now created an entire [Digital] ecosystem of services that
complement the product.“ (Stefan olander, vice president nike digital sport)
72. THE MAIN
with the fuelband nike isn‘t focussing on generating more conversion,
but to build up a sustainable relationship to their customers.
73. THE MAIN
• XBOX GAME (2012)
• WORKOUT TRAINING
• ACTIVITY TRACKING
• NIKE+ INTEGRATION
• SENSOR & APP (2012)
• BASKETBALL TRAINING
• PERFORMANCE TRACKING
• NIKE+ INTEGRATION
• MOBILE APP (2012)
• WORKOUT TRAINING
• PERFORMANCE TRACKING
• NIKE+ INTEGRATION
and the idea is growing.
81. THE MAIN
positioning statement.
Written description of the objectives of a positioning strategy.
It states how the firm defines its business or how a brand
distinguishes itself, how the customers will benefit from its
features, and how these benefits or aspects will be
communicated to the indended audience.
WHO DOES WHAT FOR WHOM?
Business Dictionary (2014). http://www.businessdictionary.com/definition/positioning-statement.html (10.3.2014)
82. THE MAIN
KAOSPILOTS – My friend Brand
EXERCISE: BRAND POSITIONING – 30 MIN.
____________________
____________________
____
____________________
____________________
____________________
______
POSITIONING STATEMENT2
BRAND POSITIONING1
_________________
_________________
___________________
_________________
85. THE MAIN
target group Segmentation
Aspirational
Mass-Market
Rising Middle
Class
New Money Old Money Beyond Money
• Annual income
starting from
55.000 € in
developed markets
/ 18.000 € in
growing markets
• City Slicker,
common job &
background
• 400 Euro per year
for luxury goods
• Anual income
<110.000 € in
developed markets
/ <35.000 in
growing markets
• background:
middle-class
• well-paid jobs
• Own capital of
minimum 1 Mill $
• Prosperity
predominantly
from own earnings,
investments & job
• Own capital of
minimum 1 Mill $
• Millionair‘s heritage
in at least second
generation
• Partly aristocratic
• Consumption of
luxury goods
because of their
value & lifestyle
• Similar to „Old
Money“
• Not interested in
status symbols
• discreet luxury as
a symbol for being
elitist,
consumption only
for fun / interest
VISUAL VISUAL VISUAL
Stephanie Gräfin
von Pfuel,
Ambassador aid
agency,
Married, 6 children
Julia Kaufmann
42 years old
Judge
In a relationship, 1
child
Penelope
Winterhager 47 years
old
Director Adv. Agency
In a relationship, 1
child
Julia Jäkel,
43 years old,
Managing Director of
publishing house
Married, 2 children
Katrin Radmacher,
Owner of a boutique
Divorced, 2 children
89. THE MAIN
KAOSPILOTS – My friend Brand
EXERCISE: DEFINING THE TARGET GROUP – 30 MIN.
WORK:
EDUCATION:
INCOME:
STATUS:
LIVES IN:
FOLLOWED BY PEOPLE.
_______________________________________________________________________
___
TITLE
PICTURE
TEXT
TITLE
PICTURE
TEXT
___
___
92. THE MAIN
Values, Beliefs &
Personality
reasons to
believe
Essence / Brand
idea
benefits
Discriminator /
USP
(Consumer) INsight
competitive
environment
target
root strengths
93. THE MAIN
DISCRIMINATOR / USP:
Single most compelling reason the consumer chooses a
brand. One brief sentence what gives the brand its
competitive edge.
“Only brand X has …”
BENEFITS:
(Functional & emotional) benefits that help
consumers solve their problems or improves a
situation – the reasons to buy.
Functional benefits: based on a product attribute
that provides functional utility to the customer.
Emotional benefits: give positive feeling, add
richness and depth to the experience of using
brand X
REASONS
TO BELIEVE:
The proof that the brand delivers the benefits
that it promises and that the benefits are true
and credible. Arguments why brand / product
X is the best option for the target group.
“I buy brand X because …”
VALUES, BELIEFS & PERSONALITY:
The brand values – what the brand stands for and
believes in and / or its personality.
TARGET:
Describes the chooser of the brand / the person for which
the brand is always the first choice. Chooser should be
defined in terms of attitudes, behaviour and values as well
as socio-economics.
COMPETITIVE
ENVIRONMENT:
The market & alternative choices as seen by the
consumer and the relative brand offers in the market.
The choices available to the consumer with which brand
X competes.
(CONSUMER) INSIGHT:
That element of all you know about the target consumer and their needs.
Latent needs, purchase motives.
ROOT STRENGTHS:
The basic / original attributes and values / benefits that the brand is build on and known for.
ESSENCE /
BRAND IDEA:
The destillation of the brand’s
genetic code into one clear
thought
94. THE MAIN
Values & Personality:
-honesty
-purity
-feminity
-optimism
-innder confidence
Benefits:
-won‘t dry my skin like soap
can
-makes my skin soft and
smooth
-helps me feel more feminie
Insight:
„Soap leaves skin feeling dry and tight“
Reasons to believe:
-contains ¼ of moisturizing
cream
-recommended by doctors /
dermatologists
-indicts other products with
clinical proof
-- ensorsed by users
Discriminator / USP:
„Dove won‘t dry my skin like
soap can, because it
contains of ¼ moisturizing
cream“
Essence:
Restoring
feminity
Target:
Women (35 – 50) who begin to feel the effects of
dry skin and therefore want to care for their skin;
women who want to look and feel their personal
best
Competitive Environment:
-dove bridges soaps & skincare
-competes directly with premium soaps such as
Lux, Pears, Camay
Root Strengths
97. THE MAIN
KAOSPILOTS – My friend Brand
EXERCISE: BRAND WHEEL – 30 MIN.
BRAND ESSENCE IN
1 SENTENCE
____________
____________
__
____________
____________
__
BENEFITS
PERSONALITYREPUTATION
DISCRIMINATOR / USP
What rational & psycho-social
benefits does the brand offer?
What personality traits &
values does the brand have?
Why do customers buy &
believe in the brand?
What makes the brand unique?
1
23
4
5
106. THE MAINTHE MAIN
KAOSPILOTS – My friend Brand
EXERCISE #6: BRAND IDENTITY – 30 MIN.
INSTRUCTIONS
1. Tomorrow morning you will present your brand to the group. The objective is to present your brand in
an original & engaging way. How & what you present is completely up to you
2. Here are some factors to consider:
• What does your brand look like? Think about logo, color code, overall corporate identity etc.
• What does your brand say? Think about a claim, it’s own story, etc.
• How does your brand communicate? Think about tonality, voice, etc.
• How does your brand interact with consumers? Does it throw a party, does it have it’s own online
community, does it offer an additional service, etc.
• How would a mood board for your brand look like?
• How would an example packaging look like?
• How would an example TV / print / radio / banner-ad for your brand look like?
1. Also take a look at the Pinterest toolbox “Brand Identity” for more inspiration. Link:
pinterest.com/myfriendbrand/brand-identity
1. Have fun!
111. THE MAIN
*Brand Media Strategy – Integrated Communications Planning In The Digital Era | Antony Young
‣ A theoretic model that helps us understand a
consumer‘s buying process. It helps us analyze &
plan a brand‘s communication within a marketing
strategy.
‣ The evolution:
‣ The AIDA MODEL – developed by Elmo Lewis
in 1898.
‣ The MARKETING FUNNEL respects the
issue of consumers searching for information
before purchase.
‣ The NEW MARKETING FUNNEL considers
the feedback loop created by social technologies.
‣ The CONSUMER PATHWAY integrates the
emotional aspects of consumer engagement.
THE CONSUMER PATHWAY
112. THE MAIN
the Consumer pathway.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
113. THE MAIN
the Consumer pathway.
INVOLVEMENT
The consumer
feels emotionally
engaged to the
brand / product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
114. THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
looks for
information
about the
brand/product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
115. THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
PURCHASE
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
looks for
information
about the
brand/product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
116. THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
uses / consumes
the brand /
product.
The consumer
looks for
information
about the
brand/product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
117. THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
uses / consumes
the brand /
product.
The consumer
looks for
information
about the
brand/product.
The consumer
stays loyal to the
brand / product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
118. THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
uses / consumes
the brand /
product.
The consumer
recommends the
brand / product to
others
The consumer
looks for
information
about the
brand/product.
The consumer
stays loyal to the
brand / product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
119. THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
uses / consumes
the brand /
product.
The consumer
recommends the
brand / product to
others
The consumer
looks for
information
about the
brand/product.
The consumer
stays loyal to the
brand / product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
LOYALTY LOOP
120. THE MAIN
the Consumer pathway.
AWARENESS INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
ADVOCACY & INVOLVEMENT LOOP
LOYALTY LOOP
It‘s a linear model, a mental crutch. And it works non-linear in many cases.
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
uses / consumes
the brand /
product.
The consumer
recommends the
brand / product to
others
The consumer
looks for
information
about the
brand/product.
The consumer
notices the
brand/product
for the 1st time.
The consumer
stays loyal to the
brand / product.
121. THE MAIN
BRANDS HAVE DIFFERENT OBJECTIVES.
AWARENESS INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
ADVOCACY & INVOLVEMENT LOOP
LOYALTY LOOP
Create / increase
emotional
engagement.
Offer consumers
the best deal.
Offer the best
product
experience.
Create occasions to
drive recommen-
dations.
Offer relevant
information &
consult
consumers.
Raise / increase
awareness &
reach.
Bond customers
& activate
repurchase.
125. THE MAIN
DIFFERENT OBJECTIVES REQUIRE
MARKETING MEASURES.
AWARENESS INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
‣ TV spots
‣ Video
Advertising
‣ Branded
Entertainment
‣ Gamification
‣ Creative social
media
campaigns
‣ Social Shopping
‣ Mobile
Payment
‣ Couponing
‣ Shopping
Experience
‣ Multichannel
Retail
‣ Apps
‣ Realtime
Customer
Service
‣ Social
Customer
Service
‣ Mobile Services
‣ Video Tutorials
‣ Other Services
‣ Social Plug Ins
‣ Recommendatio
n Marketing
‣ WoM
‣ Online PR
‣ SEM -Keyword
Advertising
‣ SEO
‣ Product
Reviews
‣ Brand / Content
Websites
‣ Blogger
Relations
‣ Price
Comparison
‣ TV & radio
spots
‣ Print Ads
‣ Display Ads
‣ Video
Advertising
‣ Online PR /
Advertorials
‣ Community
Building
‣ Loyalty
Programs /
Clubs
‣ Bonuses
‣ Retargeting
126. THE MAIN
WE SEE A DISRUPTION IN THE AD INDUSTRY
AWARENESS INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
95% of Marketing Budget invested.
We are experiencing a dramatic budget shift.
FULL SERVICE & CREATIVE AGENCIES
SOCIAL MEDIA AGENCIES
PR AGENCIES
MEDIA AGENCIES
SOCIAL MEDIA AGENCIES
SEM & ECOMMERCE AGENCIES
PR AGENCIES
CUSTOMER SERVICE AGENCIES
DIRECT TO CONSUMER / INHOUSE MARKETING
128. THE MAIN
TWO MARKETING DISCIPLINES
BRANDING
Websites / Landingpages
Online PR
Display Advertising (Image)
Campaigns (Video Content)
Branded Entertainment
(Advergames, Soaps, Video
Channels)
PERFORMAN
CE
SEM / SEO
E-Commerce
Display & Affiliate Marketing
(Conversion)
Newsletter Marketing
Tracking
Wikipedia (2014), Performance Marketing, http://de.wikipedia.org/wiki/Performance-
Marketing
MeasurableDifficult to measure
129. THE MAIN
NOW BOTH DISCIPLINES ARE IDEALLY
INTEGRATED
AWARENESS INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
BRANDING
IMAGE & PUBLICITY
PERFORMANCE
MEASUREABLE REACTIONS OR TRANSACTIONS
135. THE MAIN
SEARCH ENGINE MARKETING
Paid keyword ads
Successful SEM-Campaigns are optimized by analyzing users’ search behavior & the
performance of individual keywords.
136. THE MAIN
SEARCH ENGINE OPTIMIZATION.
SEO-optimized content can generate a high number of organic search results
& lead to a high visibility.
Number of organic search results
139. THE MAIN
AWARENESS
The consumer notices
the brand / product
for the 1st
time.
INVOLVEMEN
T
The consumer feels
emotionally engaged
to the brand / product.
CONSIDERATIO
N
The consumer looks for
information about the
brand / product &
defines a relevant set.
PURCHASE
The consumer buys the
brand / product.
CONSUMPTION
The consumer uses /
consumes the brand /
product.
LOYALTY
The consumer stays loyal
to the brand / product.
ADVOCACY
The consumer
recommends the brand /
product to others
2 43 65 71
KAOSPILOTS – My friend Brand
EXERCISE : CONSUMER PATHWAY– 30 MIN.
THE MAIN
CHANNELS CHANNELS CHANNELS CHANNELS CHANNELS CHANNELS CHANNELS
140. THE MAIN
AWARENESS
Objective:
Raise / increase
awareness & reach.
INVOLVEMEN
T
Obje<<<<<ctive:
Create / increase
emotional
engagement
CONSIDERATIO
N
Objective:
Offer relevant
information & consult
consumers.
PURCHASE
Objective:
Offer best deal.
CONSUMPTION
Objective:
Offer best product
experience.
LOYALTY
Objective:
Bond customers &
activate repurchase.
ADVOCACY
Objective:
Drive recommendations.
2 43 65 71
KAOSPILOTS – My friend Brand
EXERCISE: KEY COMMUNICATION MEASURES – 30 MIN.
THE MAIN
MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES
144. THE MAIN
WHAT DID WE DO – a Checklist
✓ Definition of a brand & its’ essentials
✓ Benefits of brands
✓ Challenges & Requirements for a brand in a connected world
✓ Dynamic brands
✓ Target Group
✓ Brand Modeling
✓ Brand Identity
✓ Consumer Pathway
✓ Marketing Disciplines & Communications Planning
145. THE MAIN
A SHORT FEEDBACK SESSION
‣ What are your thoughts?
‣ What did you like about the workshop?
‣ What did you not like?
‣ Any suggestions for improvement?
‣ ...
146. THE MAIN
FEEL FREE TO CONTACT US
Hannes
‣Email: ley@themain.de
‣LinkedIn: linkedin.com/in/hannesley
Valeria
‣Email: kuligk@themain.de
‣LinkedIn: Linkedin.com/pub/valeria-kuligk/35/443/a23
‣Follow us on Pinterest: pinterest.com/themain
‣Workshop Pinboard: pinterest.com/myfriendbrand
INFOS:
Nike Digital Strategy is based on three areas:
digital brand connections, to interacte with a consumer on a one-to-one basis
digital sports and services, to do things like the FuelBand (also advanced In-store services)
digital commerce, to provide greater access to the brand
stichwort: dynamische marke
INFOS:
1971 gegründet, Sitz in Beaverton, Oregon
Brand Key Model: DOVE Soap
Die Identität: Vieri ist eine starke Frau mit einer starken Haltung. Sie ist bereits erfolgreich – a class of it‘s own. Sie steht und kämpft ehrgeizig für ihre Überzeugung und muss große Herausforderungen meistern.
Das Versprechen: Vieri repräsentiert die Liebe und Kraft starker Frauen. Vieri ist Ausdruck individuellen Erfolgs.
Das Motiv: Freiheit, Stärke, Veränderun
TONALITY
PACKAGING
COMMERCIALS
STORYTELLING
Introduction into communications planning.
Consumer Pathway
Fundamental tool we use in almost every project.
So essential because – it helps us take the perspective of the consumer. How does he buy a product/brand? How does he/she interact with the brand?
Based on this perspective, we can plan what marketing plans actually make sense & will probably reach our target group.
I want to go one step back & tell you a bit how the „Consumer Pathway“ actually evolved.
AIDA Model – developed by Elmo Lewis, American advertising pioneer.
Describes how a consumer buys a product – Grab the attention of a consumer, Spark interest, turn this interest into desire for a product & enable an action (to actually buy a product).
Marketing Funnel – development of AIDA model.
Describes how a someone buys a product with another aspect – Grab the consumers attention, spark interest but also offer information about products (because consumers actively search for information)
New Marketing Funnel –
Advertising / Communication with a consumer doesn’t stop once the consumer has bought your product. Because we have to tie the consumer after the purchase to the brand/product consumer loyalty
& also try to encourage consumers to recommend the product / brand to others. Feedback loop, which is enabled by social media. Target group – articulate a post about your product.
Consumer Pathway –
Antony Young. Brand Media Strategy
Takes the new marketing funnel & adds a new element – the emotional engagement (an aspect we have been stressing yesterday & today). With communication has to address the consumer emotionally, speak their language & try to enter their world.
Let‘s dig deeper – Take you trhough the conusmer pathway & afterwards you will be working on it in the exercises.