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MY FRIEND BRAND
BUILDING DYNAMIC BRANDS
FOR THE DIGITAL AGE.
A branding workshop enabling students and participants to
understand branding fundamentals and to build a dynamic brand
for the digital age.
Created by The Main, a strategy consulting firm for digital
marketing based in Hamburg, Germany.
THE MAIN
WELCOME !
THE MAIN
Hannes Ley
‣ Kaospilot
‣ Ex-Planner / Creative Strategist
‣ Communications & Digital Strategist
‣ Workshop Designer & Moderator
‣ Change Maker
‣ Corporate Consultant
‣ Founder & Executive Partner of THE MAIN
‣ Speaker & Facilitator at Hyper Island, Good
School, Kaospilots
HANNES LEY
THE MAIN
Valeria
‣ 26 years old
‣ Digital Strategist
‣ Works for The Main since 2012
‣ Before: Media & communication studies &
various internships
‣ Tasks at The Main:
‣ Integrated & digital communication strategies –
e.g. smart, VWN, Bosch
‣ Workshops & presentations – e.g. digital
business modelling, digital communications
planning, social media
VALERIA KULIGK
THE MAIN
OUR WORKSHOP FOCUS:
1.WHAT IS A BRAND?
2.HOW DO YOU BUILD BRANDS?
3.HOW DO YOU PLAN BRAND COMMUNICATION?
THE MAIN
AFTER THIS WORKSHOP, YOU WILL KNOW...
1.WHAT A DYNAMIC BRAND IS,
2.HOW TO BUILD A DYNAMIC BRAND
3.AND HOW TO COMMUNICATE IT.
THE MAIN
Agenda Day 1
9:40 Keynote: What is a brand?
10:10 Exercise: Exploring Brands
10:55 15 Min. Break
11:10
Keynote: Building dynamic brands for
the digital age.
12:00 60 Min. Lunch Break
13:00 Exercises: Product Idea
13:55 Exercise: Target Group
14:30 Exercise: Brand Modelling
15:15 Short Break (10 Mins)
16:10
Exercise: Brand Positioning & Brand
Identity
THE MAIN
http://pinterest.com/myfriendbrand/
Team Spirit
Visionary but realistic
be on time
THE MAIN
be respectful
THE MAIN
be respectful
THE MAIN
Participate to profit
THE MAIN
Participate to profit
THE MAIN
Red bull stratos: more than 50 Million total views on youtube
only
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what is a brand?
„Products are made in
the factory, but
brands are created in
the mind.“ (Walter Landor)
THE MAIN
BRAND MESSAGE /
CLAIM
What does brand X promise?
BRAND PERSONALITY
What characteristic traits does Brand
X bear?
In which way is brand X talking to me –
and to all other touchpoints?
BRAND NAME & IMAGE
What is the name of the
brand?
What does brand X look like?
BRAND PERFORMANCE
What does Brand X do for
me?
Can brand X keep the
promises that it makes?
THE MAIN
CUSTOME
R /
MARKET
BRAND
COMPANY
COMMERCE
&
SUPPLIER
Politics/Lobby
Media / The Public / Opinion
Leader
FinanceSector
Source copy: Linxweiler R., Siegle, A., Marke und
Markenführung, aus: Theobald, E., Haisch, Ph. T. (2011),
Brand Evolution, p. 57
forces influencing a brand
THE MAIN
THE MAIN
THE MAIN
VS.
THE MAIN
THE MAIN
THE MAIN
THE MAIN
GROUP
EXERCISE #1
THE MAIN
KAOSPILOTS – My friend Brand
EXERCISE #1: EXPLORING BRANDS – 20 MIN.
____________________
____________________
______
____________________
____________________
______
____________________
____________________
____________________
____________________
____________
WHY DID YOU CHOOSE THIS BRAND?
WHAT
MAKES IT SPECIAL COMPARED TO
OTHERS?
____________________
____________________
____
____________________
____________________
____
____________________
____________________
____
____________________
____________________
____
____________________
____________________
____
____________________
____________________
WHO DOES THE BRAND ADDRESS?
1. ______________________
2. ______________________
3. ______________________
FIND 3 ADJECTIVES THAT
DESCRIBE THE BRAND.
____________________
____________________
____
____________________
____________________
____
____________________
____________________
____
____________________
____________________
____
____________________
____________________
____
____________________
____________________
HOW DOES THE BRAND MEET THE
DEMANDS OF TODAY‘S WORLD?
BRAND NAME: BRAND
2 4 5
3
1
15 Minutes break
THE MAIN 33
Today‘s World
BÄÄÄÄÄÄÄÄÄÄM!
BUCKLE UP! CHANGES ARE HAPPENING FAST.
„Change will never be as slow as it is today.“
INFORMATION OVERLOAD
a lot to choose from
more than 6.000 commercial messages a person gets confronted with
daily
more than 12.000 out-of-home advertising panels in Berlin create over
18 Mill Ad contacts
Digital media boosts complexity additionally
everywhere & anytime
use of mobile devices has doubled last year (41% of all
onliners).
an average domestic home contains about 5.3 web-enabled
devices
90% of our daily media consumption is screen-related
customers are influenced by an army of sources
the crux: limited space of reception
and: customers choose what they want to receive
THE MAIN 49
implications for a Brand
know your customers. understand their world.
Stay in touch with them.
let them speak!
deliver curation
THE MAIN
stay flexible & Responsive
THE MAIN
become your customer‘s friend & lovebrand
THE MAIN 55
a modern brand
THE MAIN
The Value exchange mediator
AGENCIES WILL BECOME MEDIATORS BETWEEN A
BRAND AND CONSUMERS.
“A firm that blends strategy,
creative, technology, media,
and data offerings to connect
brands and their audiences in
ways that balance satisfying
customer needs against
achieving business goals.”
BRAND CUSTOMER
THE MAIN
Value exchange
11
22
33
44
55
The business objectives
The value for
the people
The value
for the brand
The solution
The success metrics
66
The category landscape
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THE MAIN
THE MAIN
THE MAIN
digital business. nike is pushing ist digitalization on all levels.
nike digital sports. 200 masterminds, designer, engineers and
marketeers develop new digital services.
eye to eye with the consumer. with social media inhouse.
THE MAIN
less classic, more digital communication. and even more
conversion.
$800 Millionen
600
400
200
0
NEUE MEDIEN
DIRECT MARKETING,
INTERNET PAID SEARCH, SOCIAL MEDIA ...
KLASSISCHE MEDIEN TV, PRINT, RADIO ...
2000 2005 2010
2011
$113
2010
$771
15
10
5
0
$20 Milliarden
NIKE UMSATZ + GEWINN
2001 2005 ´11
UMSATZ:
$20.9
NETTOGEWINN:
$2.1
NIKE U.S. WERBESPENDINGS
THE MAIN
nike is A Master brain in forecasting trends
QUANTIFIED SELF
WEARABLE DEVICES
2006 2010 2013
THE MAIN
the fuelband is part of nike‘s continuous
enhancements.
Magneto sunglasses NIKE+ Website NIKE+ iPod Sport Kit
NIKE+ Sportband Fitbit Classic Jawbone UP
THE MAIN
Magneto
Sonnenbrill
e
NIKE+ Website
& iPod Sport
Kit
NIKE
DIGITAL
SPORT
NIKE+
Fuelban
d
1994 2006
20102008
2012
NIKE+
Sportband
NIKE WEARABLE devices.
there‘s an app for this...
a global community with more than 18 Mill. members
THE MAIN
„We‘ve now created an entire [Digital] ecosystem of services that
complement the product.“ (Stefan olander, vice president nike digital sport)
THE MAIN
our trainee julian Sees it this way:
THE MAIN
with the fuelband nike isn‘t focussing on generating more conversion,
but to build up a sustainable relationship to their customers.
THE MAIN
• XBOX GAME (2012)
• WORKOUT TRAINING
• ACTIVITY TRACKING
• NIKE+ INTEGRATION
• SENSOR & APP (2012)
• BASKETBALL TRAINING
• PERFORMANCE TRACKING
• NIKE+ INTEGRATION
• MOBILE APP (2012)
• WORKOUT TRAINING
• PERFORMANCE TRACKING
• NIKE+ INTEGRATION
and the idea is growing.
lunch break
THE MAIN
GROUP
EXERCISE
THE MAIN
KAOSPILOTS – My friend Brand
EXERCISE: FINDING A PRODUCT IDEA – 40 MIN.
_________________
_________________
____
_________________
_________________
____
_________________
_________________
_____________________
_________________
____
_________________
_________________
____
_________________
__
♯__________ __________♯
TWEET & HASHTAGS4
PRODUCT RANGE1
INFLUENCING TRENDS
_____________
_
PRODUCT RANGE
CULTURAL
TRENDS
___________
TECHNOLOGICA
L TRENDS
CONSUMER
TRENDS
___________
KEY INSIGHT3
2
THE MAIN
GROUP
EXERCISE
THE MAIN
positioning matrix
expensivelow price
full service
specialized
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Chanel
Classic
Elitist
Abundant
Arranged
Soft
Modernity
Prestige
Understatement
Eccentricity
Sensuality
Vanguard
Common
Discreet
Natural
Sovereign
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Bulgari
Classic
Elitist
Abundant
Arranged
Soft
Vanguard
Common
Discreet
Natural
Sovereign
Modernity
Prestige
Understatement
Eccentricity
Sensuality
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positioning statement.
Written description of the objectives of a positioning strategy.
It states how the firm defines its business or how a brand
distinguishes itself, how the customers will benefit from its
features, and how these benefits or aspects will be
communicated to the indended audience.
WHO DOES WHAT FOR WHOM?
Business Dictionary (2014). http://www.businessdictionary.com/definition/positioning-statement.html (10.3.2014)
THE MAIN
KAOSPILOTS – My friend Brand
EXERCISE: BRAND POSITIONING – 30 MIN.
____________________
____________________
____
____________________
____________________
____________________
______
POSITIONING STATEMENT2
BRAND POSITIONING1
_________________
_________________
___________________
_________________
THE MAIN
GROUP
EXERCISE
THE MAIN
Matrix chart: Sinus Milieus
THE MAIN
target group Segmentation
Aspirational
Mass-Market
Rising Middle
Class
New Money Old Money Beyond Money
• Annual income
starting from
55.000 € in
developed markets
/ 18.000 € in
growing markets
• City Slicker,
common job &
background
• 400 Euro per year
for luxury goods
• Anual income
<110.000 € in
developed markets
/ <35.000 in
growing markets
• background:
middle-class
• well-paid jobs
• Own capital of
minimum 1 Mill $
• Prosperity
predominantly
from own earnings,
investments & job
• Own capital of
minimum 1 Mill $
• Millionair‘s heritage
in at least second
generation
• Partly aristocratic
• Consumption of
luxury goods
because of their
value & lifestyle
• Similar to „Old
Money“
• Not interested in
status symbols
• discreet luxury as
a symbol for being
elitist,
consumption only
for fun / interest
VISUAL VISUAL VISUAL
Stephanie Gräfin
von Pfuel,
Ambassador aid
agency,
Married, 6 children
Julia Kaufmann
42 years old
Judge
In a relationship, 1
child
Penelope
Winterhager 47 years
old
Director Adv. Agency
In a relationship, 1
child
Julia Jäkel,
43 years old,
Managing Director of
publishing house
Married, 2 children
Katrin Radmacher,
Owner of a boutique
Divorced, 2 children
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Moodboard: Middle-Class
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Moodboard: hip & Intellectual
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Persona
THE MAIN
KAOSPILOTS – My friend Brand
EXERCISE: DEFINING THE TARGET GROUP – 30 MIN.
WORK:
EDUCATION:
INCOME:
STATUS:
LIVES IN:
FOLLOWED BY PEOPLE.
_______________________________________________________________________
___
TITLE
PICTURE
TEXT
TITLE
PICTURE
TEXT
___
___
10 Minutes break
THE MAIN
GROUP
EXERCISE
THE MAIN
Values, Beliefs &
Personality
reasons to
believe
Essence / Brand
idea
benefits
Discriminator /
USP
(Consumer) INsight
competitive
environment
target
root strengths
THE MAIN
DISCRIMINATOR / USP:
Single most compelling reason the consumer chooses a
brand. One brief sentence what gives the brand its
competitive edge.
“Only brand X has …”
BENEFITS:
(Functional & emotional) benefits that help
consumers solve their problems or improves a
situation – the reasons to buy.
Functional benefits: based on a product attribute
that provides functional utility to the customer.
Emotional benefits: give positive feeling, add
richness and depth to the experience of using
brand X
REASONS
TO BELIEVE:
The proof that the brand delivers the benefits
that it promises and that the benefits are true
and credible. Arguments why brand / product
X is the best option for the target group.
“I buy brand X because …”
VALUES, BELIEFS & PERSONALITY:
The brand values – what the brand stands for and
believes in and / or its personality.
TARGET:
Describes the chooser of the brand / the person for which
the brand is always the first choice. Chooser should be
defined in terms of attitudes, behaviour and values as well
as socio-economics.
COMPETITIVE
ENVIRONMENT:
The market & alternative choices as seen by the
consumer and the relative brand offers in the market.
The choices available to the consumer with which brand
X competes.
(CONSUMER) INSIGHT:
That element of all you know about the target consumer and their needs.
Latent needs, purchase motives.
ROOT STRENGTHS:
The basic / original attributes and values / benefits that the brand is build on and known for.
ESSENCE /
BRAND IDEA:
The destillation of the brand’s
genetic code into one clear
thought
THE MAIN
Values & Personality:
-honesty
-purity
-feminity
-optimism
-innder confidence
Benefits:
-won‘t dry my skin like soap
can
-makes my skin soft and
smooth
-helps me feel more feminie
Insight:
„Soap leaves skin feeling dry and tight“
Reasons to believe:
-contains ¼ of moisturizing
cream
-recommended by doctors /
dermatologists
-indicts other products with
clinical proof
-- ensorsed by users
Discriminator / USP:
„Dove won‘t dry my skin like
soap can, because it
contains of ¼ moisturizing
cream“
Essence:
Restoring
feminity
Target:
Women (35 – 50) who begin to feel the effects of
dry skin and therefore want to care for their skin;
women who want to look and feel their personal
best
Competitive Environment:
-dove bridges soaps & skincare
-competes directly with premium soaps such as
Lux, Pears, Camay
Root Strengths
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Brand Archetypes.
THE MAIN
Archetype: hero.
THE MAIN
KAOSPILOTS – My friend Brand
EXERCISE: BRAND WHEEL – 30 MIN.
BRAND ESSENCE IN
1 SENTENCE
____________
____________
__
____________
____________
__
BENEFITS
PERSONALITYREPUTATION
DISCRIMINATOR / USP
What rational & psycho-social
benefits does the brand offer?
What personality traits &
values does the brand have?
Why do customers buy &
believe in the brand?
What makes the brand unique?
1
23
4
5
THE MAIN
GROUP
EXERCISE
THE MAIN
LOGO
Visual Identity
branding
colours
layout
typography
use
of
space
imagery
BRAND IDENTITY.
THE MAIN
BDAND IDENTITY.
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TONALITY.
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PACKAGING DESIGN.
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ADVERTISING.
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ADVERTISING: STORYTELLING.
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ADVERTISING: smart OFFROAD.
THE MAINTHE MAIN
KAOSPILOTS – My friend Brand
EXERCISE #6: BRAND IDENTITY – 30 MIN.
INSTRUCTIONS
1. Tomorrow morning you will present your brand to the group. The objective is to present your brand in
an original & engaging way. How & what you present is completely up to you
2. Here are some factors to consider:
• What does your brand look like? Think about logo, color code, overall corporate identity etc.
• What does your brand say? Think about a claim, it’s own story, etc.
• How does your brand communicate? Think about tonality, voice, etc.
• How does your brand interact with consumers? Does it throw a party, does it have it’s own online
community, does it offer an additional service, etc.
• How would a mood board for your brand look like?
• How would an example packaging look like?
• How would an example TV / print / radio / banner-ad for your brand look like?
1. Also take a look at the Pinterest toolbox “Brand Identity” for more inspiration. Link:
pinterest.com/myfriendbrand/brand-identity
1. Have fun!
THE MAIN
See you tomorrow!
THE MAIN
Group presentations
THE MAIN
Agenda Day 2
9:00 Group Presentations: Your Brand
9:30 Keynote: Communications Planning
10:15 Exercise: Consumer Pathway
11:10 15 Min. Break
11:25 Exercise: Key Channels & Activities
12:10 Group Presentations: Your Communications Plan
12:40 Final Wrap Up: Checklist & Feedback Session
13:00 Lunch Break
14:00 Individual Coaching (Open End)
THE MAIN 110
Communications planning
THE MAIN
*Brand Media Strategy – Integrated Communications Planning In The Digital Era | Antony Young
‣ A theoretic model that helps us understand a
consumer‘s buying process. It helps us analyze &
plan a brand‘s communication within a marketing
strategy.
‣ The evolution:
‣ The AIDA MODEL – developed by Elmo Lewis
in 1898.
‣ The MARKETING FUNNEL respects the
issue of consumers searching for information
before purchase.
‣ The NEW MARKETING FUNNEL considers
the feedback loop created by social technologies.
‣ The CONSUMER PATHWAY integrates the
emotional aspects of consumer engagement.
THE CONSUMER PATHWAY
THE MAIN
the Consumer pathway.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
THE MAIN
the Consumer pathway.
INVOLVEMENT
The consumer
feels emotionally
engaged to the
brand / product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
looks for
information
about the
brand/product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
PURCHASE
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
looks for
information
about the
brand/product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
uses / consumes
the brand /
product.
The consumer
looks for
information
about the
brand/product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
uses / consumes
the brand /
product.
The consumer
looks for
information
about the
brand/product.
The consumer
stays loyal to the
brand / product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
uses / consumes
the brand /
product.
The consumer
recommends the
brand / product to
others
The consumer
looks for
information
about the
brand/product.
The consumer
stays loyal to the
brand / product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
THE MAIN
the Consumer pathway.
INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
uses / consumes
the brand /
product.
The consumer
recommends the
brand / product to
others
The consumer
looks for
information
about the
brand/product.
The consumer
stays loyal to the
brand / product.
AWARENESS
The consumer
notices the
brand/product
for the 1st time.
LOYALTY LOOP
THE MAIN
the Consumer pathway.
AWARENESS INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
ADVOCACY & INVOLVEMENT LOOP
LOYALTY LOOP
It‘s a linear model, a mental crutch. And it works non-linear in many cases.
The consumer
feels emotionally
engaged to the
brand / product.
The consumer
purchases the
brand / product.
The consumer
uses / consumes
the brand /
product.
The consumer
recommends the
brand / product to
others
The consumer
looks for
information
about the
brand/product.
The consumer
notices the
brand/product
for the 1st time.
The consumer
stays loyal to the
brand / product.
THE MAIN
BRANDS HAVE DIFFERENT OBJECTIVES.
AWARENESS INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
ADVOCACY & INVOLVEMENT LOOP
LOYALTY LOOP
Create / increase
emotional
engagement.
Offer consumers
the best deal.
Offer the best
product
experience.
Create occasions to
drive recommen-
dations.
Offer relevant
information &
consult
consumers.
Raise / increase
awareness &
reach.
Bond customers
& activate
repurchase.
THE MAIN
THE MAIN
THE MAIN
THE MAIN
DIFFERENT OBJECTIVES REQUIRE
MARKETING MEASURES.
AWARENESS INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
‣ TV spots
‣ Video
Advertising
‣ Branded
Entertainment
‣ Gamification
‣ Creative social
media
campaigns
‣ Social Shopping
‣ Mobile
Payment
‣ Couponing
‣ Shopping
Experience
‣ Multichannel
Retail
‣ Apps
‣ Realtime
Customer
Service
‣ Social
Customer
Service
‣ Mobile Services
‣ Video Tutorials
‣ Other Services
‣ Social Plug Ins
‣ Recommendatio
n Marketing
‣ WoM
‣ Online PR
‣ SEM -Keyword
Advertising
‣ SEO
‣ Product
Reviews
‣ Brand / Content
Websites
‣ Blogger
Relations
‣ Price
Comparison
‣ TV & radio
spots
‣ Print Ads
‣ Display Ads
‣ Video
Advertising
‣ Online PR /
Advertorials
‣ Community
Building
‣ Loyalty
Programs /
Clubs
‣ Bonuses
‣ Retargeting
THE MAIN
WE SEE A DISRUPTION IN THE AD INDUSTRY
AWARENESS INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
95% of Marketing Budget invested.
We are experiencing a dramatic budget shift.
FULL SERVICE & CREATIVE AGENCIES
SOCIAL MEDIA AGENCIES
PR AGENCIES
MEDIA AGENCIES
SOCIAL MEDIA AGENCIES
SEM & ECOMMERCE AGENCIES
PR AGENCIES
CUSTOMER SERVICE AGENCIES
DIRECT TO CONSUMER / INHOUSE MARKETING
THE MAIN 127
BRANDING Vs. PERFORMANCE
THE MAIN
TWO MARKETING DISCIPLINES
BRANDING
Websites / Landingpages
Online PR
Display Advertising (Image)
Campaigns (Video Content)
Branded Entertainment
(Advergames, Soaps, Video
Channels)
PERFORMAN
CE
SEM / SEO
E-Commerce
Display & Affiliate Marketing
(Conversion)
Newsletter Marketing
Tracking
Wikipedia (2014), Performance Marketing, http://de.wikipedia.org/wiki/Performance-
Marketing
MeasurableDifficult to measure
THE MAIN
NOW BOTH DISCIPLINES ARE IDEALLY
INTEGRATED
AWARENESS INVOLVEMENT
CONSIDERATIO
N
PURCHASE CONSUMPTION LOYALTY ADVOCACY
BRANDING
IMAGE & PUBLICITY
PERFORMANCE
MEASUREABLE REACTIONS OR TRANSACTIONS
THE MAIN 130
BRANDING EXAMPLES
THE MAIN
BRANDED YOUTUBE CHANNEL: Go Pro.
THE MAIN
creative campaign: Edding Wall of fame.
THE MAIN
THE MAIN 134
Performance EXAMPLES
THE MAIN
SEARCH ENGINE MARKETING
Paid keyword ads
Successful SEM-Campaigns are optimized by analyzing users’ search behavior & the
performance of individual keywords.
THE MAIN
SEARCH ENGINE OPTIMIZATION.
SEO-optimized content can generate a high number of organic search results
& lead to a high visibility.
Number of organic search results
THE MAIN
native advertising: Toyota Hybrid.
THE MAIN 138
group EXERCISES
THE MAIN
AWARENESS
The consumer notices
the brand / product
for the 1st
time.
INVOLVEMEN
T
The consumer feels
emotionally engaged
to the brand / product.
CONSIDERATIO
N
The consumer looks for
information about the
brand / product &
defines a relevant set.
PURCHASE
The consumer buys the
brand / product.
CONSUMPTION
The consumer uses /
consumes the brand /
product.
LOYALTY
The consumer stays loyal
to the brand / product.
ADVOCACY
The consumer
recommends the brand /
product to others
2 43 65 71
KAOSPILOTS – My friend Brand
EXERCISE : CONSUMER PATHWAY– 30 MIN.
THE MAIN
CHANNELS CHANNELS CHANNELS CHANNELS CHANNELS CHANNELS CHANNELS
THE MAIN
AWARENESS
Objective:
Raise / increase
awareness & reach.
INVOLVEMEN
T
Obje<<<<<ctive:
Create / increase
emotional
engagement
CONSIDERATIO
N
Objective:
Offer relevant
information & consult
consumers.
PURCHASE
Objective:
Offer best deal.
CONSUMPTION
Objective:
Offer best product
experience.
LOYALTY
Objective:
Bond customers &
activate repurchase.
ADVOCACY
Objective:
Drive recommendations.
2 43 65 71
KAOSPILOTS – My friend Brand
EXERCISE: KEY COMMUNICATION MEASURES – 30 MIN.
THE MAIN
MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES
THE MAIN
Group presentations
THE MAIN
UNFORTUNATELY, MONEY DOESN‘T
GROW ON TREES.
THE MAIN 143
FINAL WRAP UP
THE MAIN
WHAT DID WE DO – a Checklist
✓ Definition of a brand & its’ essentials
✓ Benefits of brands
✓ Challenges & Requirements for a brand in a connected world
✓ Dynamic brands
✓ Target Group
✓ Brand Modeling
✓ Brand Identity
✓ Consumer Pathway
✓ Marketing Disciplines & Communications Planning
THE MAIN
A SHORT FEEDBACK SESSION
‣ What are your thoughts?
‣ What did you like about the workshop?
‣ What did you not like?
‣ Any suggestions for improvement?
‣ ...
THE MAIN
FEEL FREE TO CONTACT US
Hannes
‣Email: ley@themain.de
‣LinkedIn: linkedin.com/in/hannesley
Valeria
‣Email: kuligk@themain.de
‣LinkedIn: Linkedin.com/pub/valeria-kuligk/35/443/a23
‣Follow us on Pinterest: pinterest.com/themain
‣Workshop Pinboard: pinterest.com/myfriendbrand
THE MAIN
thank you!
THE MAIN GMBH
Holstentwiete 15
D-22763 Hamburg
+49 (0) 40 29 81 20 77 40
info@themain.de

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MY FRIEND BRAND BUILDING DYNAMIC BRANDS FOR THE DIGITAL AGE.

  • 1. MY FRIEND BRAND BUILDING DYNAMIC BRANDS FOR THE DIGITAL AGE. A branding workshop enabling students and participants to understand branding fundamentals and to build a dynamic brand for the digital age. Created by The Main, a strategy consulting firm for digital marketing based in Hamburg, Germany.
  • 3. THE MAIN Hannes Ley ‣ Kaospilot ‣ Ex-Planner / Creative Strategist ‣ Communications & Digital Strategist ‣ Workshop Designer & Moderator ‣ Change Maker ‣ Corporate Consultant ‣ Founder & Executive Partner of THE MAIN ‣ Speaker & Facilitator at Hyper Island, Good School, Kaospilots HANNES LEY
  • 4. THE MAIN Valeria ‣ 26 years old ‣ Digital Strategist ‣ Works for The Main since 2012 ‣ Before: Media & communication studies & various internships ‣ Tasks at The Main: ‣ Integrated & digital communication strategies – e.g. smart, VWN, Bosch ‣ Workshops & presentations – e.g. digital business modelling, digital communications planning, social media VALERIA KULIGK
  • 5. THE MAIN OUR WORKSHOP FOCUS: 1.WHAT IS A BRAND? 2.HOW DO YOU BUILD BRANDS? 3.HOW DO YOU PLAN BRAND COMMUNICATION?
  • 6. THE MAIN AFTER THIS WORKSHOP, YOU WILL KNOW... 1.WHAT A DYNAMIC BRAND IS, 2.HOW TO BUILD A DYNAMIC BRAND 3.AND HOW TO COMMUNICATE IT.
  • 7. THE MAIN Agenda Day 1 9:40 Keynote: What is a brand? 10:10 Exercise: Exploring Brands 10:55 15 Min. Break 11:10 Keynote: Building dynamic brands for the digital age. 12:00 60 Min. Lunch Break 13:00 Exercises: Product Idea 13:55 Exercise: Target Group 14:30 Exercise: Brand Modelling 15:15 Short Break (10 Mins) 16:10 Exercise: Brand Positioning & Brand Identity
  • 17. Red bull stratos: more than 50 Million total views on youtube only
  • 18. THE MAIN 18 what is a brand?
  • 19.
  • 20. „Products are made in the factory, but brands are created in the mind.“ (Walter Landor)
  • 21.
  • 22. THE MAIN BRAND MESSAGE / CLAIM What does brand X promise? BRAND PERSONALITY What characteristic traits does Brand X bear? In which way is brand X talking to me – and to all other touchpoints? BRAND NAME & IMAGE What is the name of the brand? What does brand X look like? BRAND PERFORMANCE What does Brand X do for me? Can brand X keep the promises that it makes?
  • 23. THE MAIN CUSTOME R / MARKET BRAND COMPANY COMMERCE & SUPPLIER Politics/Lobby Media / The Public / Opinion Leader FinanceSector Source copy: Linxweiler R., Siegle, A., Marke und Markenführung, aus: Theobald, E., Haisch, Ph. T. (2011), Brand Evolution, p. 57 forces influencing a brand
  • 31. THE MAIN KAOSPILOTS – My friend Brand EXERCISE #1: EXPLORING BRANDS – 20 MIN. ____________________ ____________________ ______ ____________________ ____________________ ______ ____________________ ____________________ ____________________ ____________________ ____________ WHY DID YOU CHOOSE THIS BRAND? WHAT MAKES IT SPECIAL COMPARED TO OTHERS? ____________________ ____________________ ____ ____________________ ____________________ ____ ____________________ ____________________ ____ ____________________ ____________________ ____ ____________________ ____________________ ____ ____________________ ____________________ WHO DOES THE BRAND ADDRESS? 1. ______________________ 2. ______________________ 3. ______________________ FIND 3 ADJECTIVES THAT DESCRIBE THE BRAND. ____________________ ____________________ ____ ____________________ ____________________ ____ ____________________ ____________________ ____ ____________________ ____________________ ____ ____________________ ____________________ ____ ____________________ ____________________ HOW DOES THE BRAND MEET THE DEMANDS OF TODAY‘S WORLD? BRAND NAME: BRAND 2 4 5 3 1
  • 35. BUCKLE UP! CHANGES ARE HAPPENING FAST.
  • 36. „Change will never be as slow as it is today.“
  • 38. a lot to choose from
  • 39. more than 6.000 commercial messages a person gets confronted with daily
  • 40. more than 12.000 out-of-home advertising panels in Berlin create over 18 Mill Ad contacts
  • 41. Digital media boosts complexity additionally
  • 43. use of mobile devices has doubled last year (41% of all onliners).
  • 44. an average domestic home contains about 5.3 web-enabled devices
  • 45. 90% of our daily media consumption is screen-related
  • 46. customers are influenced by an army of sources
  • 47. the crux: limited space of reception
  • 48. and: customers choose what they want to receive
  • 50. know your customers. understand their world.
  • 51. Stay in touch with them. let them speak!
  • 53. THE MAIN stay flexible & Responsive
  • 54. THE MAIN become your customer‘s friend & lovebrand
  • 55. THE MAIN 55 a modern brand
  • 56. THE MAIN The Value exchange mediator AGENCIES WILL BECOME MEDIATORS BETWEEN A BRAND AND CONSUMERS. “A firm that blends strategy, creative, technology, media, and data offerings to connect brands and their audiences in ways that balance satisfying customer needs against achieving business goals.” BRAND CUSTOMER
  • 57. THE MAIN Value exchange 11 22 33 44 55 The business objectives The value for the people The value for the brand The solution The success metrics 66 The category landscape
  • 62. digital business. nike is pushing ist digitalization on all levels.
  • 63. nike digital sports. 200 masterminds, designer, engineers and marketeers develop new digital services.
  • 64. eye to eye with the consumer. with social media inhouse.
  • 65. THE MAIN less classic, more digital communication. and even more conversion. $800 Millionen 600 400 200 0 NEUE MEDIEN DIRECT MARKETING, INTERNET PAID SEARCH, SOCIAL MEDIA ... KLASSISCHE MEDIEN TV, PRINT, RADIO ... 2000 2005 2010 2011 $113 2010 $771 15 10 5 0 $20 Milliarden NIKE UMSATZ + GEWINN 2001 2005 ´11 UMSATZ: $20.9 NETTOGEWINN: $2.1 NIKE U.S. WERBESPENDINGS
  • 66. THE MAIN nike is A Master brain in forecasting trends QUANTIFIED SELF WEARABLE DEVICES 2006 2010 2013
  • 67. THE MAIN the fuelband is part of nike‘s continuous enhancements. Magneto sunglasses NIKE+ Website NIKE+ iPod Sport Kit NIKE+ Sportband Fitbit Classic Jawbone UP
  • 68. THE MAIN Magneto Sonnenbrill e NIKE+ Website & iPod Sport Kit NIKE DIGITAL SPORT NIKE+ Fuelban d 1994 2006 20102008 2012 NIKE+ Sportband NIKE WEARABLE devices.
  • 69. there‘s an app for this... a global community with more than 18 Mill. members
  • 70. THE MAIN „We‘ve now created an entire [Digital] ecosystem of services that complement the product.“ (Stefan olander, vice president nike digital sport)
  • 71. THE MAIN our trainee julian Sees it this way:
  • 72. THE MAIN with the fuelband nike isn‘t focussing on generating more conversion, but to build up a sustainable relationship to their customers.
  • 73. THE MAIN • XBOX GAME (2012) • WORKOUT TRAINING • ACTIVITY TRACKING • NIKE+ INTEGRATION • SENSOR & APP (2012) • BASKETBALL TRAINING • PERFORMANCE TRACKING • NIKE+ INTEGRATION • MOBILE APP (2012) • WORKOUT TRAINING • PERFORMANCE TRACKING • NIKE+ INTEGRATION and the idea is growing.
  • 76. THE MAIN KAOSPILOTS – My friend Brand EXERCISE: FINDING A PRODUCT IDEA – 40 MIN. _________________ _________________ ____ _________________ _________________ ____ _________________ _________________ _____________________ _________________ ____ _________________ _________________ ____ _________________ __ ♯__________ __________♯ TWEET & HASHTAGS4 PRODUCT RANGE1 INFLUENCING TRENDS _____________ _ PRODUCT RANGE CULTURAL TRENDS ___________ TECHNOLOGICA L TRENDS CONSUMER TRENDS ___________ KEY INSIGHT3 2
  • 78. THE MAIN positioning matrix expensivelow price full service specialized
  • 81. THE MAIN positioning statement. Written description of the objectives of a positioning strategy. It states how the firm defines its business or how a brand distinguishes itself, how the customers will benefit from its features, and how these benefits or aspects will be communicated to the indended audience. WHO DOES WHAT FOR WHOM? Business Dictionary (2014). http://www.businessdictionary.com/definition/positioning-statement.html (10.3.2014)
  • 82. THE MAIN KAOSPILOTS – My friend Brand EXERCISE: BRAND POSITIONING – 30 MIN. ____________________ ____________________ ____ ____________________ ____________________ ____________________ ______ POSITIONING STATEMENT2 BRAND POSITIONING1 _________________ _________________ ___________________ _________________
  • 84. THE MAIN Matrix chart: Sinus Milieus
  • 85. THE MAIN target group Segmentation Aspirational Mass-Market Rising Middle Class New Money Old Money Beyond Money • Annual income starting from 55.000 € in developed markets / 18.000 € in growing markets • City Slicker, common job & background • 400 Euro per year for luxury goods • Anual income <110.000 € in developed markets / <35.000 in growing markets • background: middle-class • well-paid jobs • Own capital of minimum 1 Mill $ • Prosperity predominantly from own earnings, investments & job • Own capital of minimum 1 Mill $ • Millionair‘s heritage in at least second generation • Partly aristocratic • Consumption of luxury goods because of their value & lifestyle • Similar to „Old Money“ • Not interested in status symbols • discreet luxury as a symbol for being elitist, consumption only for fun / interest VISUAL VISUAL VISUAL Stephanie Gräfin von Pfuel, Ambassador aid agency, Married, 6 children Julia Kaufmann 42 years old Judge In a relationship, 1 child Penelope Winterhager 47 years old Director Adv. Agency In a relationship, 1 child Julia Jäkel, 43 years old, Managing Director of publishing house Married, 2 children Katrin Radmacher, Owner of a boutique Divorced, 2 children
  • 87. THE MAIN Moodboard: hip & Intellectual
  • 89. THE MAIN KAOSPILOTS – My friend Brand EXERCISE: DEFINING THE TARGET GROUP – 30 MIN. WORK: EDUCATION: INCOME: STATUS: LIVES IN: FOLLOWED BY PEOPLE. _______________________________________________________________________ ___ TITLE PICTURE TEXT TITLE PICTURE TEXT ___ ___
  • 92. THE MAIN Values, Beliefs & Personality reasons to believe Essence / Brand idea benefits Discriminator / USP (Consumer) INsight competitive environment target root strengths
  • 93. THE MAIN DISCRIMINATOR / USP: Single most compelling reason the consumer chooses a brand. One brief sentence what gives the brand its competitive edge. “Only brand X has …” BENEFITS: (Functional & emotional) benefits that help consumers solve their problems or improves a situation – the reasons to buy. Functional benefits: based on a product attribute that provides functional utility to the customer. Emotional benefits: give positive feeling, add richness and depth to the experience of using brand X REASONS TO BELIEVE: The proof that the brand delivers the benefits that it promises and that the benefits are true and credible. Arguments why brand / product X is the best option for the target group. “I buy brand X because …” VALUES, BELIEFS & PERSONALITY: The brand values – what the brand stands for and believes in and / or its personality. TARGET: Describes the chooser of the brand / the person for which the brand is always the first choice. Chooser should be defined in terms of attitudes, behaviour and values as well as socio-economics. COMPETITIVE ENVIRONMENT: The market & alternative choices as seen by the consumer and the relative brand offers in the market. The choices available to the consumer with which brand X competes. (CONSUMER) INSIGHT: That element of all you know about the target consumer and their needs. Latent needs, purchase motives. ROOT STRENGTHS: The basic / original attributes and values / benefits that the brand is build on and known for. ESSENCE / BRAND IDEA: The destillation of the brand’s genetic code into one clear thought
  • 94. THE MAIN Values & Personality: -honesty -purity -feminity -optimism -innder confidence Benefits: -won‘t dry my skin like soap can -makes my skin soft and smooth -helps me feel more feminie Insight: „Soap leaves skin feeling dry and tight“ Reasons to believe: -contains ¼ of moisturizing cream -recommended by doctors / dermatologists -indicts other products with clinical proof -- ensorsed by users Discriminator / USP: „Dove won‘t dry my skin like soap can, because it contains of ¼ moisturizing cream“ Essence: Restoring feminity Target: Women (35 – 50) who begin to feel the effects of dry skin and therefore want to care for their skin; women who want to look and feel their personal best Competitive Environment: -dove bridges soaps & skincare -competes directly with premium soaps such as Lux, Pears, Camay Root Strengths
  • 97. THE MAIN KAOSPILOTS – My friend Brand EXERCISE: BRAND WHEEL – 30 MIN. BRAND ESSENCE IN 1 SENTENCE ____________ ____________ __ ____________ ____________ __ BENEFITS PERSONALITYREPUTATION DISCRIMINATOR / USP What rational & psycho-social benefits does the brand offer? What personality traits & values does the brand have? Why do customers buy & believe in the brand? What makes the brand unique? 1 23 4 5
  • 106. THE MAINTHE MAIN KAOSPILOTS – My friend Brand EXERCISE #6: BRAND IDENTITY – 30 MIN. INSTRUCTIONS 1. Tomorrow morning you will present your brand to the group. The objective is to present your brand in an original & engaging way. How & what you present is completely up to you 2. Here are some factors to consider: • What does your brand look like? Think about logo, color code, overall corporate identity etc. • What does your brand say? Think about a claim, it’s own story, etc. • How does your brand communicate? Think about tonality, voice, etc. • How does your brand interact with consumers? Does it throw a party, does it have it’s own online community, does it offer an additional service, etc. • How would a mood board for your brand look like? • How would an example packaging look like? • How would an example TV / print / radio / banner-ad for your brand look like? 1. Also take a look at the Pinterest toolbox “Brand Identity” for more inspiration. Link: pinterest.com/myfriendbrand/brand-identity 1. Have fun!
  • 107. THE MAIN See you tomorrow!
  • 109. THE MAIN Agenda Day 2 9:00 Group Presentations: Your Brand 9:30 Keynote: Communications Planning 10:15 Exercise: Consumer Pathway 11:10 15 Min. Break 11:25 Exercise: Key Channels & Activities 12:10 Group Presentations: Your Communications Plan 12:40 Final Wrap Up: Checklist & Feedback Session 13:00 Lunch Break 14:00 Individual Coaching (Open End)
  • 111. THE MAIN *Brand Media Strategy – Integrated Communications Planning In The Digital Era | Antony Young ‣ A theoretic model that helps us understand a consumer‘s buying process. It helps us analyze & plan a brand‘s communication within a marketing strategy. ‣ The evolution: ‣ The AIDA MODEL – developed by Elmo Lewis in 1898. ‣ The MARKETING FUNNEL respects the issue of consumers searching for information before purchase. ‣ The NEW MARKETING FUNNEL considers the feedback loop created by social technologies. ‣ The CONSUMER PATHWAY integrates the emotional aspects of consumer engagement. THE CONSUMER PATHWAY
  • 112. THE MAIN the Consumer pathway. AWARENESS The consumer notices the brand/product for the 1st time.
  • 113. THE MAIN the Consumer pathway. INVOLVEMENT The consumer feels emotionally engaged to the brand / product. AWARENESS The consumer notices the brand/product for the 1st time.
  • 114. THE MAIN the Consumer pathway. INVOLVEMENT CONSIDERATIO N The consumer feels emotionally engaged to the brand / product. The consumer looks for information about the brand/product. AWARENESS The consumer notices the brand/product for the 1st time.
  • 115. THE MAIN the Consumer pathway. INVOLVEMENT CONSIDERATIO N PURCHASE The consumer feels emotionally engaged to the brand / product. The consumer purchases the brand / product. The consumer looks for information about the brand/product. AWARENESS The consumer notices the brand/product for the 1st time.
  • 116. THE MAIN the Consumer pathway. INVOLVEMENT CONSIDERATIO N PURCHASE CONSUMPTION The consumer feels emotionally engaged to the brand / product. The consumer purchases the brand / product. The consumer uses / consumes the brand / product. The consumer looks for information about the brand/product. AWARENESS The consumer notices the brand/product for the 1st time.
  • 117. THE MAIN the Consumer pathway. INVOLVEMENT CONSIDERATIO N PURCHASE CONSUMPTION LOYALTY The consumer feels emotionally engaged to the brand / product. The consumer purchases the brand / product. The consumer uses / consumes the brand / product. The consumer looks for information about the brand/product. The consumer stays loyal to the brand / product. AWARENESS The consumer notices the brand/product for the 1st time.
  • 118. THE MAIN the Consumer pathway. INVOLVEMENT CONSIDERATIO N PURCHASE CONSUMPTION LOYALTY ADVOCACY The consumer feels emotionally engaged to the brand / product. The consumer purchases the brand / product. The consumer uses / consumes the brand / product. The consumer recommends the brand / product to others The consumer looks for information about the brand/product. The consumer stays loyal to the brand / product. AWARENESS The consumer notices the brand/product for the 1st time.
  • 119. THE MAIN the Consumer pathway. INVOLVEMENT CONSIDERATIO N PURCHASE CONSUMPTION LOYALTY ADVOCACY The consumer feels emotionally engaged to the brand / product. The consumer purchases the brand / product. The consumer uses / consumes the brand / product. The consumer recommends the brand / product to others The consumer looks for information about the brand/product. The consumer stays loyal to the brand / product. AWARENESS The consumer notices the brand/product for the 1st time. LOYALTY LOOP
  • 120. THE MAIN the Consumer pathway. AWARENESS INVOLVEMENT CONSIDERATIO N PURCHASE CONSUMPTION LOYALTY ADVOCACY ADVOCACY & INVOLVEMENT LOOP LOYALTY LOOP It‘s a linear model, a mental crutch. And it works non-linear in many cases. The consumer feels emotionally engaged to the brand / product. The consumer purchases the brand / product. The consumer uses / consumes the brand / product. The consumer recommends the brand / product to others The consumer looks for information about the brand/product. The consumer notices the brand/product for the 1st time. The consumer stays loyal to the brand / product.
  • 121. THE MAIN BRANDS HAVE DIFFERENT OBJECTIVES. AWARENESS INVOLVEMENT CONSIDERATIO N PURCHASE CONSUMPTION LOYALTY ADVOCACY ADVOCACY & INVOLVEMENT LOOP LOYALTY LOOP Create / increase emotional engagement. Offer consumers the best deal. Offer the best product experience. Create occasions to drive recommen- dations. Offer relevant information & consult consumers. Raise / increase awareness & reach. Bond customers & activate repurchase.
  • 125. THE MAIN DIFFERENT OBJECTIVES REQUIRE MARKETING MEASURES. AWARENESS INVOLVEMENT CONSIDERATIO N PURCHASE CONSUMPTION LOYALTY ADVOCACY ‣ TV spots ‣ Video Advertising ‣ Branded Entertainment ‣ Gamification ‣ Creative social media campaigns ‣ Social Shopping ‣ Mobile Payment ‣ Couponing ‣ Shopping Experience ‣ Multichannel Retail ‣ Apps ‣ Realtime Customer Service ‣ Social Customer Service ‣ Mobile Services ‣ Video Tutorials ‣ Other Services ‣ Social Plug Ins ‣ Recommendatio n Marketing ‣ WoM ‣ Online PR ‣ SEM -Keyword Advertising ‣ SEO ‣ Product Reviews ‣ Brand / Content Websites ‣ Blogger Relations ‣ Price Comparison ‣ TV & radio spots ‣ Print Ads ‣ Display Ads ‣ Video Advertising ‣ Online PR / Advertorials ‣ Community Building ‣ Loyalty Programs / Clubs ‣ Bonuses ‣ Retargeting
  • 126. THE MAIN WE SEE A DISRUPTION IN THE AD INDUSTRY AWARENESS INVOLVEMENT CONSIDERATIO N PURCHASE CONSUMPTION LOYALTY ADVOCACY 95% of Marketing Budget invested. We are experiencing a dramatic budget shift. FULL SERVICE & CREATIVE AGENCIES SOCIAL MEDIA AGENCIES PR AGENCIES MEDIA AGENCIES SOCIAL MEDIA AGENCIES SEM & ECOMMERCE AGENCIES PR AGENCIES CUSTOMER SERVICE AGENCIES DIRECT TO CONSUMER / INHOUSE MARKETING
  • 127. THE MAIN 127 BRANDING Vs. PERFORMANCE
  • 128. THE MAIN TWO MARKETING DISCIPLINES BRANDING Websites / Landingpages Online PR Display Advertising (Image) Campaigns (Video Content) Branded Entertainment (Advergames, Soaps, Video Channels) PERFORMAN CE SEM / SEO E-Commerce Display & Affiliate Marketing (Conversion) Newsletter Marketing Tracking Wikipedia (2014), Performance Marketing, http://de.wikipedia.org/wiki/Performance- Marketing MeasurableDifficult to measure
  • 129. THE MAIN NOW BOTH DISCIPLINES ARE IDEALLY INTEGRATED AWARENESS INVOLVEMENT CONSIDERATIO N PURCHASE CONSUMPTION LOYALTY ADVOCACY BRANDING IMAGE & PUBLICITY PERFORMANCE MEASUREABLE REACTIONS OR TRANSACTIONS
  • 131. THE MAIN BRANDED YOUTUBE CHANNEL: Go Pro.
  • 132. THE MAIN creative campaign: Edding Wall of fame.
  • 135. THE MAIN SEARCH ENGINE MARKETING Paid keyword ads Successful SEM-Campaigns are optimized by analyzing users’ search behavior & the performance of individual keywords.
  • 136. THE MAIN SEARCH ENGINE OPTIMIZATION. SEO-optimized content can generate a high number of organic search results & lead to a high visibility. Number of organic search results
  • 137. THE MAIN native advertising: Toyota Hybrid.
  • 138. THE MAIN 138 group EXERCISES
  • 139. THE MAIN AWARENESS The consumer notices the brand / product for the 1st time. INVOLVEMEN T The consumer feels emotionally engaged to the brand / product. CONSIDERATIO N The consumer looks for information about the brand / product & defines a relevant set. PURCHASE The consumer buys the brand / product. CONSUMPTION The consumer uses / consumes the brand / product. LOYALTY The consumer stays loyal to the brand / product. ADVOCACY The consumer recommends the brand / product to others 2 43 65 71 KAOSPILOTS – My friend Brand EXERCISE : CONSUMER PATHWAY– 30 MIN. THE MAIN CHANNELS CHANNELS CHANNELS CHANNELS CHANNELS CHANNELS CHANNELS
  • 140. THE MAIN AWARENESS Objective: Raise / increase awareness & reach. INVOLVEMEN T Obje<<<<<ctive: Create / increase emotional engagement CONSIDERATIO N Objective: Offer relevant information & consult consumers. PURCHASE Objective: Offer best deal. CONSUMPTION Objective: Offer best product experience. LOYALTY Objective: Bond customers & activate repurchase. ADVOCACY Objective: Drive recommendations. 2 43 65 71 KAOSPILOTS – My friend Brand EXERCISE: KEY COMMUNICATION MEASURES – 30 MIN. THE MAIN MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES MARKETING MEASURES
  • 142. THE MAIN UNFORTUNATELY, MONEY DOESN‘T GROW ON TREES.
  • 143. THE MAIN 143 FINAL WRAP UP
  • 144. THE MAIN WHAT DID WE DO – a Checklist ✓ Definition of a brand & its’ essentials ✓ Benefits of brands ✓ Challenges & Requirements for a brand in a connected world ✓ Dynamic brands ✓ Target Group ✓ Brand Modeling ✓ Brand Identity ✓ Consumer Pathway ✓ Marketing Disciplines & Communications Planning
  • 145. THE MAIN A SHORT FEEDBACK SESSION ‣ What are your thoughts? ‣ What did you like about the workshop? ‣ What did you not like? ‣ Any suggestions for improvement? ‣ ...
  • 146. THE MAIN FEEL FREE TO CONTACT US Hannes ‣Email: ley@themain.de ‣LinkedIn: linkedin.com/in/hannesley Valeria ‣Email: kuligk@themain.de ‣LinkedIn: Linkedin.com/pub/valeria-kuligk/35/443/a23 ‣Follow us on Pinterest: pinterest.com/themain ‣Workshop Pinboard: pinterest.com/myfriendbrand
  • 148. THE MAIN GMBH Holstentwiete 15 D-22763 Hamburg +49 (0) 40 29 81 20 77 40 info@themain.de

Notas do Editor

  1. what is a brand?
  2. thema: media on demand
  3. INFOS: Nike Digital Strategy is based on three areas: digital brand connections, to interacte with a consumer on a one-to-one basis digital sports and services, to do things like the FuelBand (also advanced In-store services) digital commerce, to provide greater access to the brand
  4. stichwort: dynamische marke INFOS: 1971 gegründet, Sitz in Beaverton, Oregon
  5. Brand Key Model: DOVE Soap
  6. Die Identität: Vieri ist eine starke Frau mit einer starken Haltung. Sie ist bereits erfolgreich – a class of it‘s own. Sie steht und kämpft ehrgeizig für ihre Überzeugung und muss große Herausforderungen meistern. Das Versprechen: Vieri repräsentiert die Liebe und Kraft starker Frauen. Vieri ist Ausdruck individuellen Erfolgs. Das Motiv: Freiheit, Stärke, Veränderun
  7. TONALITY
  8. PACKAGING
  9. COMMERCIALS
  10. STORYTELLING
  11. Introduction into communications planning. Consumer Pathway Fundamental tool we use in almost every project. So essential because – it helps us take the perspective of the consumer. How does he buy a product/brand? How does he/she interact with the brand? Based on this perspective, we can plan what marketing plans actually make sense &amp; will probably reach our target group.
  12. I want to go one step back &amp; tell you a bit how the „Consumer Pathway“ actually evolved. AIDA Model – developed by Elmo Lewis, American advertising pioneer. Describes how a consumer buys a product – Grab the attention of a consumer, Spark interest, turn this interest into desire for a product &amp; enable an action (to actually buy a product). Marketing Funnel – development of AIDA model. Describes how a someone buys a product with another aspect – Grab the consumers attention, spark interest but also offer information about products (because consumers actively search for information) New Marketing Funnel – Advertising / Communication with a consumer doesn’t stop once the consumer has bought your product. Because we have to tie the consumer after the purchase to the brand/product  consumer loyalty &amp; also try to encourage consumers to recommend the product / brand to others.  Feedback loop, which is enabled by social media.  Target group – articulate a post about your product. Consumer Pathway – Antony Young. Brand Media Strategy Takes the new marketing funnel &amp; adds a new element – the emotional engagement (an aspect we have been stressing yesterday &amp; today). With communication has to address the consumer emotionally, speak their language &amp; try to enter their world. Let‘s dig deeper – Take you trhough the conusmer pathway &amp; afterwards you will be working on it in the exercises.