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Hair Loss Due to Negligent Hairdressers - How to Claim Compensation
1. Hair loss following a trip to a salon or stylist may be
related to a number of factors. The most serious is an
allergic reaction which, if severe, can have potentially fatal
consequences. The products used in different hair salons
and by different stylists vary, and the majority of clients
will not enquire as to specific ingredients prior to a
treatment. For this reason, salons must carry out skin
patch tests on new customers, which will identify
categorically the small but significant possibility of an
allergic reaction to ingredients in hair treatment products.
Hair dye contains the chemicals most likely to cause an
allergic reaction, particularly PPD (para-
Phenylenediamine). Recent press reports continue to
bring this issue, and its sometimes tragic outcomes to
public attention.
2. The kind of carelessness, or in legal terms, negligence, that
leads to a hair salon client suffering an allergic reaction, is
unfortunately far from rare in an industry where
practitioners require no formal training or experience
before offering their services to the general public.
Treatments including dying, bleaching, perming and
straightening involve the application of complex chemical
mixtures to the hair and scalp. In the wrong hands these
products can cause permanent hair and skin damage. A
hairdresser may apply a product that is too strong for an
individual's hair or skin type. Otherwise they may have
mixed a solution with the wrong balance of ingredients
and / or toxicity. Either way, hair follicles may be burnt
and destroyed by chemicals in hair treatment products.
More commonly, the hair will lose excessive amounts of
3. The problems that even temporary hair loss can cause
should not be underestimated. Bald patches are
humiliating and disfiguring. When hair loss is the result of
a treatment that has been paid for, and entrusted to
professionals, it is doubly upsetting. Hair loss may impact
on a person's working and domestic life to varying
degrees. The embarrassment and perceptions of deformity
can far outweigh any physical pain involved. Hair salons
must carry mandatory insurance to protect them in the
event of customers suffering hair loss due to a poorly
performed treatment or adverse reaction to hair products.
Most importantly, prospective hair salon clients should do
their research, and not entrust their hair and scalp to a
stylist without having full confidence in, and knowledge of
their abilities.
4. Whatever the precise cause of hair loss following a
professional treatment, salons and stylists owe a duty of
care to their customers, and are expected to carry out the
procedures they offer in a reasonably competent manner.
Where this is not the case, and a salon fails to carry out a
skin patch test, or a stylist incorrectly applies a product
causing hair loss and associated consequences, it is often
possible to claim compensation. Apart from making
reparation for the pain and suffering caused by a botched
hair treatment, such cases have the additional benefit of
driving up standards across the industry, and lowering the
risk of similar injuries occurring in the future.
