1. A Project report on Management
Information System
Submitted by:
Sasankajyoti Dutta
Roll No. 06
MBE 3rd sem

2. TABLE OF CONTENTS
Overview
History
An Overview of Cmc Ltd
Significant events in history
Management information system
Cmc world wide
Industry practices
Overview
At the start, in businesses and other organizations, internal reporting was
made manually and only periodically, and gave limited and delayed
information on management performance. Previously, data had to be
separated individually by the people as per the requirement and necessity
of the organization. Later, data and information was distinguished and
instead of the collection of mass of data, important and to the point data
that is needed by the organization and was stored.
Definition
An 'MIS' is a planned system of the collecting, processing, storing and
disseminating data in the form of information needed to carry out the
functions of management. In a way it is a documented report of the
activities those were planned and executed.
“MIS” management information systems, the terms systems, information,
and management must briefly be defined.
A system is a combination or arrangement of parts to form an integrated
whole. A system includes an orderly arrangement according to some
common principles or rules. A system is a plan or method of doing
something.
Information is what is used in the act of informing or the state of being
informed. Information includes knowledge acquired by some means
Management is a process that is used to accomplish organizational goals;
that is, a process that is used to achieve what an organization wants to
achieve. An organization could be a business, a school, a city, a group of
volunteers, or any governmental entity
The four key functions of management are applied throughout an
organization
Planning; setting organizational goals.
Organizing refers to the way the organization allocates resources,
assigns tasks, and goes about accomplishing its goals.

3. Directing It is supervising, or leading workers to accomplish the goals of the
organization
Controlling involves the evaluation activities that managers must
perform.
Management information systems are those systems that allow managers
to make decisions for the successful operation of businesses.
Management information systems consist of computer resources, people,
and procedures used in the modern business enterprise.
Management Levels and Functions
Top-level management
· Require an extensive knowledge of management roles and skills.
· They have to be very aware of external factors such as markets.
· Their decisions are generally of a long-term nature
· Their decisions are made using analytic, directive, conceptual and/or
behavioral/participative processes
· They are responsible for strategic decisions.
· They have to chalk out the plan and see that plan may be effective in
the future.
· They are executive in nature.
Middle management
· Mid-level managers have a specialized understanding of certain
managerial tasks.
· They are responsible for carrying out the decisions made by top-level
management.
Lower management
· This level of management ensures that the decisions and plans taken by
the other two are carried out.
· Lower-level managers' decisions are generally short-term ones.
Foreman / lead hand
· They are people who have direct supervision over the working force in
office factory, sales field or other workgroup or areas of activity.
“MIS” Implementation
MIS development requires four stages when developing a system for any
phase of the organization:
Phase I is systems planning. The systems team must investigate the
initial problem by determining what the problem is and developing a
feasibility study for management to review.
Phase II identifies the requirements for the systems. It includes the
systems analysis, the user requirements, necessary hardware and
software, and a conceptional design for the system. Top management
then reviews the systems analysis and design.
Phase III involves the development of the systems. This involves
developing technical support and technical specifications, reviewing users'
procedures control, designing the system, testing the system, and
providing user training for the system. At this time, management again
reviews and decides on whether to implement the system.

4. Phase IV is the implementation of the system. The new system is
converted from the old system, and the new system is implemented and
then refined. There must then be ongoing maintenance and reevaluation
of the system to see if it continues to meet the needs of the business.
Advantages of “MIS”
· In Minimizes information overload: MIS change the larger amount of
data in to summarize form and there by avoids the confusion which may
arise when managers are flooded with detailed facts.
· MIS Encourages Decentralization: Decentralization of authority is
possibly when there is a system for monitoring operations at lower levels.
MIS is successfully used for measuring performance and making
necessary change in the organizational plans and procedures
· It brings Co ordination: MIS facilities integration of specialized activities
by keeping each department aware of the problem and requirements of
other departments. It connects all decision centers in the organization
· It makes control easier: MIS serves as a link between managerial
planning and control. It improves the ability of management to evaluate
and improve performance. The used computers has increased the data
processing and storage capabilities and reduced the cost
As it is indicated above MIS structure vary depending on the
organization structure, vision and its objectives.
1. HISTORY
CMC was incorporated on December 26, 1975, as the 'Computer Maintenance
Corporation Private Limited'. The Government of India held 100 per cent of the
equity share capital. On August 19, 1977, it was converted into a public limited
company. In 1978, when IBM wound up its operations in India, CMC took over
the maintenance of IBM installations at over 800 locations around India and,
subsequently, maintenance of computers supplied by other foreign
manufacturers as well. Taking over the activities of IBM in India, including many
of its employees, helped the company to imbibe a service oriented culture. This
is demonstrated by our long-standing customer associations and our ability to
provide high-quality and reliable service. In 1980, we perceived the need for
total IT system solutions in India, and acquired a 'solutions' orientation. We
aligned our focus with the government's thrust on IT development activities. A
significant milestone in our transition from a hardware maintenance company to
a complete end-to-end IT solutions provider was 'Project Interact' (International
Education and Research for Applications of Computer Technology), a UN project
involving design, development and systems-engineering of real-time, computer-
based systems dedicated to applications in the areas of power distribution,
railway freight operations management, and meteorology. As we evolved along
the value chain, CMC forayed into systems integration, interfacing, installation,
commissioning, software development, as well as education and training, on a

5. national basis. Our R&D facility was set up in 1982, to undertake competency
development in niche areas in the frontiers of technology, to provide us the
cutting edge. Today, our R&D facility is housed in our Hyderabad campus, and
develops advanced solutions in areas such as real-time systems, embedded
systems and pervasive computing. To reflect our diversified business activities,
we renamed ourselves 'CMC Limited', and obtained a fresh certificate of
incorporation dated August 27, 1984. Following a spurt in the global demand for
IT services in the early 1990s, particularly in the United States, we decided to
expand our operations and market our product and service offerings in these
markets. Towards this end, in 1991, we acquired Baton Rouge International Inc.,
USA (it was subsequently renamed CMC Americas, Inc, in 2003), one of the first
cross-border acquisitions by an Indian IT firm.In 1992, the Indian government
divested 16.69 per cent of CMC's equity to the General Insurance Corporation of
India and its subsidiaries who, in turn, sold part of their stake to the public in
1996. In 1993, CMC's shares were listed on the Hyderabad Stock Exchange and
the Bombay Stock Exchange (BSE). To service and develop our clientele in the
UK and Europe, we opened a branch office in London, in 2000. The next year,
the government divested 51 per cent of CMC's equity to Tata Sons Ltd, through
a strategic sale, and CMC became a part of the Tata group.
In line with our strategy of offering our products and services globally, in 2003,
we opened a branch office in Dubai to tap the hitherto unexplored markets of
West Asia and Africa. In 2004, the government divested its remaining 26.5 per
cent stake in CMC to the public.
2. An Overview of the CMC LTD:
CMC Limited is a leading IT solutions company and a subsidiary of Tata
Consultancy Services Limited (TCS Ltd), one of the world's leading information
technology consulting, services and business process outsourcing organizations.
We are a part of the Tata group, India's best-known business conglomerate.
With 18 offices, 150 service locations, 520 non-resident locations and over 3,800
employees worldwide, we provide a wide spectrum of unique Information
Technology solutions and services to a clientele of premier organizations in the
government and private sectors. CMC Americas, our subsidiary, services clients
in the US, while our branch offices in the UK and Dubai market our products and
services in Europe, Africa and the Middle East.
Large and complex project management capabilities
Since its incorporation in 1975, CMC has an enviable record of successfully
building IT solutions for massive and complex infrastructure and market
projects. Take, for instance, just three of the many major projects undertaken
by us: A passenger ticketing and reservations system for Indian Railways, which
runs 6,000 passenger trains carrying over 10 million passengers a day, on a
90,000-km railway network covering around 8,000 railway stations. A cargo
handling system is a comprehensive online real time cargo handling system to

6. integrate all complex and varied activities of container terminals. This system
has been implemented for several Indian and International ports. An online
transaction processing system for the Bombay Stock Exchange, which handles
millions of securities trading transactions every day.
End-to-end solutions capability
We manage turnkey projects, and have built, managed and supported our
customers' IT systems across the value chain — infrastructure, applications and
business processes. That is because our capabilities span the entire IT spectrum:
IT architecture; hardware; software (including systems and application software,
development or implementation, maintenance, and frameworks); network
consulting; and IT-enabled processing services.
This is how we work:
Our Customer Services (CS) unit designs and builds the IT infrastructure and
network. Our Systems Integration (SI) unit develops applications and integrates
them across diverse hardware and software platforms Our IT-Enabled Services
(ITES) unit manages developed applications and digitisation activities. Our
Education and Training unit provides IT education and training to users.
Extensive domain expertise and technological competencies
We have proven expertise in a wide array of applications, including real-time
systems, online systems, embedded systems, process control, transaction
processing, image processing, data communications, networking, parallel
architectures, e-commerce technologies and e-governance applications. Our
competitive edge comes from combining our technology competencies with our
understanding of verticals, straddling a range of sectors from banking and
insurance, power, mining and defence to education. Our high quality, high value
IT solutions have helped reshape businesses and delivered measurable results
to our customers.
Sizable resource pool with diverse skill sets
We achieve this with the help of our resource pool of engineers trained in diverse
technologies, with vast domain knowledge and varied skill sets. Of our 3,718
employees, over 21 per cent have more than ten years of work experience. We
also have a large competency pool that works on emerging technologies and
competency areas. We have an impeccable educational profile; as many as 30
per cent of our employees have postgraduate degrees. We also conduct
significant research into emerging technologies and competence areas at our
state-of-the-art, ISO 9001-certified R&D centre in Hyderabad, India. That is
what gives us an edge in complex, high technology projects. The Systems
Integration Business Unit's all four regions are at Level 5 (optimising level) of
the SEI's Capability Maturity Model (software).

7. Strong customer relationships
CMC's customer orientation and service culture lead to enduring bonds with
clients. Our distinct value proposition and service culture, coupled with our track
record of successful service delivery, are reflected in our long-standing customer
relationships with dominant players in key infrastructure, services and
government sectors. Our customers include some of the biggest organisations in
India: Reserve Bank of India, Indian Railways, Indian Oil Corporation Limited,
Bharat Petroleum Corporation Limited, Oil and Natural Gas Corporation Limited,
United Western Bank, Bank of India and Bank of Baroda. The trust reposed in us
by our clients is reflected in our growing revenues from operations such as post-
implementation maintenance and support activities.
Strong service delivery chain
In the domestic market, we have established an extensive services network
penetrating the remotest geographical locations. This gives us an unmatched
advantage in servicing customers with an all-India presence, such as the
railways, banks, government entities and other organisations with countrywide
operations.
Growth strategies
CMC's growth strategy focuses on capitalising on its unique skill sets and
leveraging the synergies with TCS and other Tata group companies, for growth
in revenue and profitability of our operations. We will continue to focus on
consolidating our dominant position in India, while expanding our reach globally.
3. Significant events in history
1975
Incorporated as 'Computer Maintenance Corporation Private Limited'
1977
Became a public limited company
1978
Took up the maintenance of 800 IBM installations over India. Initiated training
courses, predominantly for customers
1981
Commenced work on Project Interact, a UN-funded project
1982

8. Set up a research and development facility to develop competencies in the
frontier areas of technology
1984
Diversified our activities to include turnkey projects, IT education and software
development. Renamed ourselves as 'CMC Limited'
1985
First foray into biometrics, conceptualising an automatic fingerprint recognition
system
1986
Aligned business focus along vertical markets like transportation, mining, power
and banking Implemented project IMPRESS, an online passenger reservations
system for the Indian Railways Set up Indonet — a countrywide data network
(renamed as ITES)
1991
Acquired Baton Rouge International Inc, USA (BRI, later renamed in 2003 as
CMC Americas, Inc) to focus on international markets
1992
The Government of India partially divested its holdings in CMC
1993
CMC listed on the Indian bourses
1995
Reorganisation of business into five strategic business units (SBUs)
2000
Opened London branch office
2001
Tata Sons Limited acquired a 51 per cent stake. CMC ceased to be a public
sector enterprise. The board of the company was reconstituted
2002
CMC Centre awarded the ISO 9001:2000 Certificate by STQC. Certification
services for a period of three years Northern region division of our systems

9. integration SBU certified ISO 9001:2000 by STQC, for a period of three years
Western region (SI) assessed SEI CMM Level 5 (quality level 5 of the capability
maturity model for software, version 1.1 of the Software Engineering Institute,
Carnegie Mellon University, USA) Eastern region (SI) assessed SEI CMM Level 4
Tata Business Excellence Model (TBEM) adopted
2003
Renamed subsidiary, BRI, as 'CMC Americas, Inc' Opened Dubai Branch office
CMC completes the 'India Census 2001' project of scanning and file creation of
228 million household forms
2004
CMC ties up with Xilinx (the world's largest supplier of programmable logic
solutions) to establish Xilinx' 1st development center in Hyderabad called Xilinx-
CMC India Development Center (XIDC) The Government of India divested its
remaining 26.5 per cent stake in CMC CMC awarded the Gold certification from
Cisco Systems, for customer satisfaction, training, support and specialization
CMC's VOICE project adjudged the first runner-up in the best eGovernance
projects category at the CSI-Nihilent eGovernance Awards 2003-04
2005
CMC Centre, Hyderabad, Southern Region (Bangalore, Chennai & Hyderabad),
Northern Region (Delhi, Lucknow, Bhopal, Indore and Raipur) and Eastern
Region are assessed SEI CMM Level 5 for Systems Integration DQ Rates TCS-
CMC as No. 1 in IT Services CMC signs The Brand Equity-Business Promotion
(BE-BP) agreement with Tata Sons Ltd. This agreement is an institutionalized
process in the Tata Group to drive relationship between Tata Sons and the
signatory company. It is to collectively and cooperatively promote the TATA
BRAND which would match the brand equity of international brand names CMC
in line with TCS' business processes and practices implemented Ultimatix.
Through the Ultimatix portal, all applications (Oracle Finance & Oracle HR
modules) are accessible from one single window. BOLT, an online trading
system, developed and implemented by CMC in March 1995 for BSE, completed
10 years of operations
4. MANAGEMENT INFORMATION SYSTEM
The primary objective of CMC's management information system is to provide a
comprehensive system facilitating the planning, design, construction,
monitoring, operation and maintenance of irrigation schemes.
The system:
Provides quick, accurate and relevant information Improves data management
and handling capacity Provides effective sharing of data and information
amongst different management levels, as well as with associated offices

10. MIS has the following modules:
General
Data configuration
Data transfer
Document management and message handling
Coordination and reporting
Data security and systems administration
Single window information system
Construction
Management
Land acquisition
Rehabilitation and resettlement
Resource requirement planning
Resource monitoring
Procurement monitoring
Stores and inventory
Schedule of rates
Roads and inventory
On-farm development works
Quality control
Construction monitoring and management
Command area development
Real estate and asset management
Operation and maintenance
Policy information
Planning

11. Project planning and investigation
Design and estimation
Operation and maintenance
Flood control
Overall monitoring and evaluation
Project modernisation / rehabilitation
Sustainable development / environmental management
Research, studies and development
Dam safety monitoring
Revenue information and billing
Command area agriculture
Integrated agriculture development
Maintenance management
Project management
Administration
Personnel management
Public relations
Legal affairs
Training
General administration
Vigilance department
Protocol
Organisation head office
Accounts and audit
Technical architecture, hardware and software platforms
MIS works on a client - server architecture. It facilitates maintenance of
necessary data as well as generation of reports and queries for administrative
management, construction management and other activities for water resources
management organisations.

12. Functions Technology / Product
Solution platform MS Windows NT
Front-end tools Centura
Back-end tools Oracle 7
Hardware Pentium-based machines as server and client
Tools
Seagate Crystal Report has been used to generate reports
Architecture
The MIS client-server architecture:
Has a user-friendly, easy-to-use, secure graphical user interface (GUI)
Allows web-based interfaces for reporting
Ensures accurate and flexible reporting
Up gradation
MIS is presently being upgraded for web-based operations. The front-end will be
ASP, and the database is being upgraded to Oracle 9i.
Strengths
A dedicated group drawn from experts in water resources, irrigation
management, hydraulics, and hydrology, works for the design, development and
implementation of the canal irrigation management system CMC has extensive
domain experience and understanding of the process, policies as well as the
operational and administrative management structure and style of irrigation
departments
Experience
Design, development and implementation of MIS for a World Bank-funded
project in India Feasibility studies to explore the functionalities required in an
MIS, and to develop a framework for an information system
Indicative client list
Irrigation Department, Government of Maharashtra Maharashtra Krishna Valley
Development Corporation (MKVDC), Pune Department of Information
Technology, Ministry of Communications and Information Technology,
Government of India

13. CMC has designed, developed and implemented a management
information system (MIS) for this World Bank funded project in
Maharashtra, India
The product
MIS: Management Information System
A comprehensive system for the planning, design, construction, monitoring,
operation and maintenance of irrigation schemes
The client
Irrigation Department, Government of Maharashtra
The department controlling water resources in India's most industrialised state
Project
Development and establishment of management information systems (MIS) for
six selected major irrigation projects under the World Bank-funded Maharashtra
Composite Irrigation Project - III (restructured)
Background
Out of the six selected irrigation projects, three schemes - Kukadi, Bhima and
Krishna - are located in the Krishna river basin. The remaining three - Upper
Penganga, Majalgaon and Jayakwadi - are located in the Godavari river basin in
the state of Maharashtra.
These six projects are administered by the chief engineer (specified projects),
Pune, and the chief engineer (specified projects), Aurangabad. Each of the six
projects is administratively divided into two circles - a project circle, headed by a
superintending engineer and a command area development (CAD) circle, headed
by an administrator. Each circle administratively controls four to five divisions,
and each division, in turn, has four to five sub-divisions. A special analysis and
evaluation cell (SAEC), headed by a superintending engineer, coordinates and
interacts with the different project circles, CADA circles and associated
institutions like the directorate of irrigation research and development (DIRD),
the public works department (PWD), the revenue department (resettlement and
rehabilitation), the quality control organisation and the agriculture department.
The roles of the associated institutions have been specified by the state irrigation
department.
Objective
The primary objective of developing and establishing an MIS for the selected
major irrigation schemes was to provide a comprehensive system facilitating
planning, design, construction, monitoring, operation and maintenance of the
schemes.

14. The system developed by CMC
Provides quick, accurate and relevant information Improves data management
and handling capacity Provides effective sharing of data and information
amongst various management levels and with associated offices
Scope
CMC handled the study, design, development, testing and installation of the
management information system, training of officials, as well as implementation
support for the system.
MIS has the following modules:
Construction
Land acquisition
Rehabilitation and resettlement
Resource requirement planning
Procurement monitoring
Stores and inventory
Asset management
Schedule of rates
Roads and bridges
On-farm development works
Quality control
Construction monitoring and management
Works accounts
Operation and maintenance
Plan of operation and management
Drainage network monitoring maintenance management
Resource requirement planning
Coordination with water users' associations (WUAs)
Command area agriculture
Asset management

15. Integrated agriculture development
Maintenance management
Project management
Administration management
Personnel administration
System
The system is based on a client-server configuration. The server is a Pentium
machine with open SCO Unix as the operating system and open Ingres as the
back-end. The clients are 486 PCs with Gupta SQL 5.0 (with Ingres router) as
the front-end, operating in MS Windows. MIS covers the offices of the secretary,
the joint secretary and the deputy secretary of the state irrigation department
based in Mumbai, and is connected to the offices of the chief engineers
(specified projects) in Pune and Aurangabad.
6. CMC WORLD WIDE
CMC over the years has followed a multi-dimensional approach to support its
growth and expansion in becoming a global player. It has 18 offices in major
Indian cities and over 150 service locations, including a sophisticated R&D centre
at Hyderabad. In India, CMC operates through four strategic business units
(SBUs) - customer services, systems integration, IT-enabled services (ITeS) and
education and training (E&T), with over 160 E&T franchises operating across the
country. CMC operates Indonet, a nationwide public data network in India.
Overseas, it has a branch office in Dubai, CMC Informatics, a trading branch
office in the UK and CMC Americas, a wholly-owned subsidiary in the US.
Together with Tata Consultancy Services Ltd (TCS), our strategic partner, we are
working to target the global market with additional offerings that leverage our
combined strengths and enable us to follow common best practices.
CMC Americas Inc.
CMC's wholly-owned subsidiary, CMC Americas Inc, was acquired in 1991 and
called Baton Rouge International (BRI), before being renamed in 2003. With 11
offices in the US and a major presence in Silicon Valley, New Jersey and
Louisiana it is driving CMC's thrust towards globalisation and business
development in the US. CMC Americas also maintains offices in San Francisco,
San Jose and Irvine (California), Chicago, Detroit and Washington DC
7. Industry practices
Banking & finance

16. Branch automated information system: Vijaya Bank's BRAINS boost Banking at
the speed of light: TC4s blazing benchmark Derivatives trading system (DTSS):
Derive and arrive
DpSECURE: depository Back-Office Product
Secure and BOLTed: BSE's online trading system
Total concept banking system: UWB banks on TC4
Treasury operations management: VIGILant bank, safe treasury
VIGIL-Forex: VIGILant forex treasury
VeDAS: Safe, secure and versatile depository management
eGovernance
Healthcare
Family welfare and health info (FHIMS): Health for the masses
India healthcare (IHC): Micro-managing public health
Law enforcements
Fingerprint identification: FACTS about criminals
Market participants database (MAPIN): Securities make surveillance
Better policing with vCOPS: Computerisation for police forces
Water resource management
BAS: Regulating water resources
Canal irrigation management system (CIMS) : Intelligent irrigation
Construction management system (CMS): Builder's buddy
Irrigation: Info is everything - a management information system
Finance
iComitrax : Easing trade tax trauma
KHAJANE: Taming the paper tiger of government treasuries
Power utilities
MPOWER: Online billing and CRM solution for power utilities
PowerDesk: Consumer relationship management, billing and energy accounting
system

17. General administration
Looking after Lucknow's LANDS
mREINS: The REINS of good government
The citizen's VOICE: Municipalities go online
Insurance
General insurance system (GENISYS): Insurer be sure
GENISYS Configurator: A suite of components for a comprehensive insurance
system IT Consultancy in insurance sector
Mining
CRYSTAL creates fine mines
DynaMine can be yours
IMMS: Mine management made easy
Power
OSKER: Open SCADA Kernel for power management
WINSPIRE: Standard traction SCADA project for the Lucknow-Kanpur section
Shipping
All is CALM on the west coast: Cargo management systems for ports
MACHanising ports: Container terminal systems
Messaging solutions: SWIM, or sink
Seabird Marine Services Pvt. Ltd.
Transportation
Mumbai Port's Mission ImPOSsible
Container and Cargo Management System
Air cargo management systems
Flight Slot Allocation System
Toll Plaza Management System
GPS-based Fleet Tracking System
IT Enabled Services

18. London Underground Limited : Tube tales
NIRDESHAK: Road runner for Andhra's buses
Central ticketing solution
Automation of the Waybill Generation process for BSNF
Container Corporation of India: Logistically speaking
Freight Operations Information System
Service offerings
Data warehousing
Enterprise data warehouse
Business objects migration
Migration and upgradation
IT enabled services
Digitisation of Company Records - Ministry of Company Affairs
Management of Electoral Databases and Photo ID cards - Election Commission of
India
Data Classification for a major Utilities company in UK
GIS based identification of unbilled records for a major Utilities Company in UK
ICR based data extraction for India Census 2001 -Registrar General of India
eRecruitment for corporates and PSUs
WayBill Processing and EDI conversion using OCR ICR technologies for a
RailRoad
Company - Texas
XML based data extraction for a global major in financial data and analytics
XML repository creation for newspapers archives