Capgemini provides operational services to help utilities successfully implement complex Smart Grid projects. They have extensive experience in Smart Metering and managing all aspects of Smart Grid deployments. Their methodology includes 5 phases from project initiation through close down and transition. Capgemini monitors performance throughout projects to ensure accuracy, efficiency, and professionalism.
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Smart Grid Operational Services Fact Sheet
1. Energy, Utilities & Chemicals the way we do it
Smart Grid Operational Services
Helping Utilities Deliver Complex Smart Grid Projects
On Time, On-Budget and at Industry-Leading Standards
Overview Capgemini is a leader in providing
Aging infrastructure, changing sustainable solutions in the energy and
regulation, increasing customer utilities sector. We have the strongest
demands and the worldwide call to end-to-end Smart Metering experience
lower carbon emissions are among and are working right now on the most
the myriad of challenges confronting complex Smart Grid implementations
energy companies around the globe. across North America.
To meet them, utilities are increasingly
Over the past decade, Capgemini has
turning to Smart Grid.
built an unrivaled track record in
But, as some utilities have discovered helping utilities migrate to Smart
the hard way, implementing Smart Grid Metering. With millions of installed
can create a whole new set of issues. points and many projects under our
To steer around them, utilities should belts, we have performed all levels
seek the help and guidance of of technology installations in
companies who have already all varieties of terrain
been down the Smart Grid path. and conditions.
Capgemini is exactly such a company.
As one of the world's foremost
providers of consulting, technology and
outsourcing services,
2. Through successful projects on some Because no two utility companies—
of the most advanced systems in the or their Smart Grid projects—are
world, Capgemini has developed exactly alike, we work closely with
unmatched Smart Grid deployment each of our clients to ensure that
expertise. As a result, we have project results meet their business
optimized a deployment strategy goals and timelines. That’s why we
and a proprietary Smart Grid designed our Smart Grid Operational
Operational Services method to Services method as a highly flexible,
deliver projects on time, on budget iterative approach based on leading
and at industry-leading standards. practices, innovative deliverables, and
lessons learned from previous Smart
How Capgemini Helps Utilities
Grid deployments. It provides a
Make Successful Smart Grid
managed, transparent and efficient
Transitions
approach and is guided by three
Capgemini’s approach to successful
fundamental principles:
Smart Grid transitions includes the
■ Safety – for customers and employees
Capgemini Quality Audit Program in
which we monitor performance ■ Customer service
throughout the project to ensure ■ Productivity – through automation
accuracy, efficiency, and and process efficiency
professionalism.
Because we collaborate with our clients For each of these principles, we
to tailor and align their Smart Grid manage compliance by implementing
projects with their unique business operational governance procedures
objectives, we approach each project that include operations monitoring,
accordingly. However, all of our Smart performance reporting, issue triage
Grid initiatives share several core and resolution processes.
elements, including:
Capgemini’s Smart Grid
Corporate Stewardship Operational Services Method:
& Environment: How It Works
Capgemini is committed to The keys to ensuring a smooth
delivering services that are safe for transition from manual meter
the environment and ensure the health reading to Smart Grid are strategy,
and welfare of our employees, clients, planning, management and experience.
customers and service providers’ Therefore, we have specifically
personnel, and general public. Our designed our Smart Grid Operational
offices around the globe have taken Services method to include five phases
steps to consume less energy and that provide focus and direction for
increase recycling. In the utility navigating through the project lifecycle
industry, we have introduced leading of a large-scale, complex Smart Grid.
meter recycling programs and “green” Within each of these phases are several
fleet vehicles for Smart Grid projects. interdependent projects and work
streams. Following are some of the key
Privacy, Security and Confidentiality: highlights
Capgemini and its deployment
partners are required to comply with and milestones.
the Capgemini Company Code of Phase 1 – Project Initiation: In this
Conduct that specifies policies on phase, the project team, partners
ethical behavior, privacy, confidentiality and vendors are recruited, and a
and security of information. All client
customer information is handled with Field Deployment Charter, Project
professionalism and confidentiality Governance Plan and Budget Forecast
that protects and includes compliance are created for client approval.
with client confidentiality of
information standards. Phase 2 – Solution Definition: This
is where we collaborate with key
decision-makers at the client company
to determine the best balance of cost
2
3. Energy, Utilities & Chemicals the way we do it
and risk for the project. We also change management and process
streamline and/or scale up the client’s re-engineering and integration;
processes to meet project needs. procurement and vendor relations.
Phase 3 – Solution Development: We apply our own Smart Grid subject
During this phase, the project team matter expertise, existing
builds and validates the selected Smart methodologies and tools to our
Grid technologies and supporting client’s environment.
business processes at pilot sites. At this
point, the project team’s size is Our project planning and operations
relatively small in order to increase processes follow the Project
efficiency, flexibility, and focus while Management Institute Methodology.
reducing both risk and cost. Once the Meter and network deployment is
technologies, supporting processes managed by DELIVER, Capgemini’s
and capacities are validated, the team leading-practice methodology.
size is appropriately ramped up. Because Smart Grid is typically a
Phase 4 – Solution Implementation: complex undertaking that touches all Capgemini’s approach
The largest of all four, this phase is areas of a utility’s operations, risk
assessment and management is among
to successful Smart Grid
where deliverables from earlier phases
are revisited, detailed and expanded the DMO’s most critical roles. In transitions includes the
as needed. Continuous tracking and serving this role, the DMO draws
measurement of performance metrics upon the expertise of Capgemini’s Capgemini Quality Audit
are key to this phase. global team of subject matter specialists
to identify risk, discuss issues and risks, Program in which we
Phase 5 – Close Down and Transition: and create appropriate resolution and
When new meters are performing monitor performance
mitigation options.
reliably, Capgemini collaborates with the throughout the project
client to provide the critical transition Deployment Cross-Docks
back to normal operations levels. This Capgemini establishes firm commercial to ensure accuracy,
includes training for long-term systems agreements for a primary office,
operators and maintenance personnel, warehouse, and meter shop, along efficiency, and
as well as closing down such activities with cross-dock facilities in each area.
as inventory reconciliation and closure Both central and deployment areas professionalism.
of facilities. Project-specific applications, sites are established to provide the
tools and processes are either right working environment and
decommissioned or transitioned facilities to all teams.
to the sustainment organization. We also develop a comprehensive
To ensure that each phase is completed procurement, quality assurance and
rapidly and successfully, the Capgemini logistics process to enable all teams
Smart Grid Operational Services to work collaboratively and safely.
method builds in several Capgemini manages the entire supply
interdependent work streams, each chain, including the strategic sourcing
of which is managed by experts activities that support meter and
with a wealth of experience in the network deployment and provide
respective domain. on-time equipment deliveries. This
Documenting, Managing and creates significant savings, improved
Controlling All Aspects of productivity and better overall services
for our clients.
Deployment
Deployment Management Through innovative practices and
Office (DMO) strong relationships with service
The DMO leads deployment strategy; providers, we honor Capgemini’s
project management; risk assessment steadfast commitment to zero waste
and management; external and internal and 100-percent landfill diversion
for recyclables.
communication related to deployment;
Smart Grid Operational Services 3