1. Email Etiquettes

2.  In the digital age, handwritten thank you notes or letters of
correspondence have given way to the wonders of
electronic mail, or email.
 Although email is quick, convenient and free, there is an
element of etiquette that should be followed.
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3. There are certain professional standards
expected for e-mail use.
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4. Always remember K.I.S.S. Formula
Concentrate on one subject per message whenever possible
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5. Watch What You Write
 First & Foremost, Double check all emails before
sending them to make sure your meaning is
clear. Check all spellings, grammar, &
punctuation before hitting send button. Sending
quick unreviewed, complex emails may not
convey your intentional message and tone.
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6. General Etiquettes
Always put a subject in the subject line.
 Don't leave the subject field blank or don’t just say, "Hi“
“Hello” or “Information” etc.
 Use the subject field to indicate content and purpose
Use sentence case:
 Don't use all caps. MANY PEOPLE INTERPRET
CAPS AS YELLING OR SCREAMING.
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7. General Etiquettes
Always respond to emails:
 Respond to email even if you only reply, "Thanks." It's
important that people realize you received their email.
Use 12 or 14 size font.
 Writing words too small makes them hard to read, and
writing with a large font is too overbearing.
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8. General Etiquettes
Use the Blind Copy & Courtesy Copy appropriately
 Do use BCC, when sending to a large distribution list,
so recipients won't have to see a huge list of names.
 Be cautious with your use of CC, mark copy only
people who are directly involved or you want them to
be informed
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9. General Etiquettes
Use a signature that includes contact information.
 Always sign the bottom of the email, so the recipient
knows who the message is from.
 The signature should include your
Name, Designation, Contact Number and any other
relevant information.
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10. When your message is long
 Summarize long discussions, draft a Summary in 40 - 60
words and highlight it. or
 Provide a table of contents on the first screen of your
email.
 If you require a response from the reader then be sure to
request that response in the first paragraph of your email.
 Create headings for each major section.
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11. Attachments
 Do not attach large attachments in your email since not
everyone is on a broadband connection. Try to limit the
size up to 5 MB.
 When you are sending an attachment mention the name
and the file type.
 For e.g. “Please find attached word file of the Sales
Report of Chandigarh territory.”
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12. Use your spell-checker
one last time before
hitting “Send”
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13. Points to Remember:
 Always reply to emails especially the ones specifically
addressed to you.
 Write a salutation for each new subject email
 Check for punctuation, spelling, and grammatical errors
 Try to keep the email brief (one screen length)
 Use caps when appropriate.
 Use a font that has a professional or neutral look.
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