How does GuestRevu help properties to realise what their guests want? See how we have helped Portmeirion Village, VISIONAPARTMENTS, Stenden South Africa’s MyPond Hotel and Queensway Group’s Point A Hotels in this slideshare. How well do you understand your guest experience? Find out how GuestRevu can help: https://blog.guestrevu.com/understanding-guest-experience-with-guestrevu

1. How has GuestRevu
helped you to realise
what your guests want?

2. We realised based on the amount
of feedback we were getting that we
actually have a lot more vegan and
vegetarian customers than we previously
thought. This has led us to offer vegan
and vegetarian menus as standard and
not just by pre-arrangement.
Gareth Jones, Revenue Supervisor
Portmeirion Village

3. We offer parking on-site near each
individual cottages, [because] we
would’ve thought that the individual
parking spaces would be more valued
by our customers. However, it is quite
difficult to manoeuvre around the
village...

4. §
... Through the feedback forms, we
have learned that our guests would
prefer to park in the main car park
and be chauffeured to their cottage
rather than to be able to park near their
cottage...

5. §
... Knowing this means we can
make the site safer and less
cluttered with cars!
Gareth Jones, Revenue Supervisor
Portmeirion Village

6. We received feedback a few times from
guests that they needed a workplace,
and thanks to this we were able to
launch our shared office concept. So
without GuestRevu, we probably would
not be informed about this demand for
those products or services.
Natalia Kupis, Operations Director
VISIONAPARTMENTS

7. When I travel, I don’t care about how
many [television] channels a hotel has.
But if I’m confronted with guest
after guest who tells us we need more
channels, then I have to accept that as
truth....

8. ... Now you have to accept that
quality is whatever the guest
defines as quality. If they need a
hundred TV channels, then they need a
hundred TV channels. Analysing guest
feedback helps us understand this and
make the necessary adjustments.
Wouter Hensens, Executive Dean
Stenden South Africa’s MyPond Hotel

9. Through GuestRevu feedback,
we realised that Point A Hotel
brand’s guests tend to be more
environmentally conscious than the
average consumer... When we evolved
our breakfast proposition, we took
away, as much as possible, any plastic
packaging, anything that is deemed to
be environmentally unfriendly…

10. ... Because they told us they do not
want to see any plastic in our to-go
packaging for the breakfast offering.
Dina Soliman, Former Head of Marketing
Queensway Group’s Point A Hotels

11. One of the things we were always
debating was whether to put tea
and coffee facilities in the rooms.
There is a perception in business
that tea and coffee facilities are
absolutely essential. However, we
wanted to validate that, so we looked at
GuestRevu…

12. ... And the answer was clear. There was
no debate anymore, because we were
able to validate that quantitatively
through the voice of the guests, and
not through any personal opinion.
Dina Soliman, Former Head of Marketing
Queensway Group’s Point A Hotels

13. How well do you understand
your guest experience?
www.guestrevu.com