2. Multisourcing/ Vendor Managed Services 11/23/2009
Jerry Thode 213-840-44448
Many Different Types of Resources are Required to execute
projects successfully in today’s environment
Resource Capacity in skill or quantity may not be available when
needed by project
Projects can be created to support a business sense of urgency
so business can demand simultaneous multiple project
execution
Required support levels not achievable within cost constraints
Sourcing is independent of business strategy
Sourcing efforts are independent one another
External Sourcing will reduce cost due to scale and expertise of provider
Sourcing contract will manage itself
Sourcing provider is the enemy
Sourcing is a procurement exercise and best price wins
Sourcing approach assumes a low level of change up or down
Skill in managing external services is same as those required for internal
services
2
3. Multisourcing/ Vendor Managed Services 11/23/2009
Jerry Thode 213-840-44448
Disciplined provisioning and blending of
business and IT services from the optimal
set of internal and external providers in
the pursuit of business goals. (Gartner)
Low cost provider
Value differentiation as viewed by buyer
Flexibility and agility
Growth
Human Resources
Management focus – maximize local
independence
Cost
improvement
Performance
performance
Business
Operational
Efficiency Enhancement Transformation
3
4. Multisourcing/ Vendor Managed Services 11/23/2009
Jerry Thode 213-840-44448
Application
Strategy Application Support
Development
Infrastructure
Infrastructure
Execution and
Architecture/Design
Support
Human
Finance Call Centers Distribution
Resources
• Operational • Benefits • After Hours • Storage
Functions • Recruiting • Deep level • Transportation
• Shared • Payroll support
Services
• Foreign
Operations
4
5. Multisourcing/ Vendor Managed Services 11/23/2009
Jerry Thode 213-840-44448
Measurements
Build Provider
Relationships
Sourcing Governance – Rules of
the Road
Base on Business Strategy
5
6. Multisourcing/ Vendor Managed Services 11/23/2009
Jerry Thode 213-840-44448
Business –Shareholder value
Customized Standardized
Functional –Operational optimization
Farm Cooperative – Joint Venture
Aerospace – Financial Play
Engineering and Construction
› Desk top Support redistribute budget dollars
› Application Support
Automotive - Transformation
6
7. Multisourcing/ Vendor Managed Services 11/23/2009
Jerry Thode 213-840-44448
Strategic (Sub)contractor Managed
Services (MSP)
› Customized programs to improve the
effectiveness of a companies’ (sub)contracting
procurement and management processes
Providers Enterprise
7
8. Multisourcing/ Vendor Managed Services 11/23/2009
Jerry Thode 213-840-44448
Providers Enterprise
Strategic Subcontractor Managed Services
(MSP) - Customized program to improve the
effectiveness of a companies’ subcontracting
procurement and management processes
Workforce Procurement Technology (VMS)
Professional Payroll Services
Virtual Bench
8
9. Multisourcing/ Vendor Managed Services 11/23/2009
Jerry Thode 213-840-44448
Strategic Subcontractor
Managed Services (MSP)
VirtualBenchTM
Program
Workforce Procurement
Technology (VMS)
Risk Mitigation
& Consulting
Professional
Payrolling
Improved Eliminated Increase Maximize Market
Productivity Risk Quality Business Leadership
Value
Corporate Necessity Competitive Advantage
Resource
Need
Reports Candidate
Performance Activity
Management Management
Invoice
Transmittal
9
11. Multisourcing/ Vendor Managed Services 11/23/2009
Jerry Thode 213-840-44448
Elevated Resources Service Portal – On Boarding Sample
Service Portal Feature
• On-Boarding / Off-boarding
• Standardized Communication
• Day One effectiveness
• “Elevate the Experience”
Content may include:
•Welcome Messages from the
CEO Supervisor, Team Members,
etc.
•Benefits Enrollment
•Payment Schedules
“It’s About The Experience”
•FAQ’s / Contacts
•Company Announcements
•Legal and Compliance Checklists
•Code of Conduct
•Facilities Alerts
•Parking Instructions
•Self-Paced Learning Modules
•Reports for Supervisors
•Performance Review Follow-ups
http://servicedesk.elevatedresources.com/
Username: mcafee@gmail.com
Password: mcafee
5123NY
Page 22
11
12. Multisourcing/ Vendor Managed Services 11/23/2009
Jerry Thode 213-840-44448
Program Reporting / Analytics
Elevated Resources shall provide McAfee a private custom on-line program reporting portal
(http://insight.elevatedresources.com) that will present comprehensive on-line reports.
Our portal is a very unique environment it is collaborative and not static - uses “wiki” technology
5123NY
Page 24
12
13. Multisourcing/ Vendor Managed Services 11/23/2009
Jerry Thode 213-840-44448
Elevated Resources Service Portal – Issue Tracking
• Elevated Resources provides a
customized issue/case management
system to accurately document program
issues and provide timely resolution to all
outstanding issues.
• Connects all of our key stakeholders (our
client, our team and our consultants)
together on one page and keeps everyone
updated on any outstanding issues.
• Tickets are automatically routed to the
appropriate responsible team member and
the results are communicated in real time to
the requester.
• The system also tracks issue by type so
that over time continual process
improvement can be implemented in areas
that need addressing (on-boarding, off-
boarding, T&E management, payment etc.)
The traditional “black hole” of issues is solved with this approach.
5123NY
Page 25
13
