Shoretel Corporate Overview Ja

TRANSCEND COMMUNICATIONS PEOPLE | EXPERIENCE | SERVICE

Who is Transcend? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],for the last 3 years! Over 95% Customer Satisfaction Partner Worldwide #1 ShoreTel Sales Assess Design Implement Accept Our Sales and Project Process

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Success in Numbers |Focus on Customers

What Solutions Does Transcend Provide? This base and its building blocks are Transcend’s discipline. Data Security Enterprise Network LAN/WAN IP Telephony IP Wireless IP Video

TRUE CONVERGENCE RSA AVAYA SHORETEL Cisco, ADTRAN, HP… VBRICK LIFESIZE We only partner with vendors who believe in the same value propositions as Transcend HP

tran-scend ; ( verb) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Financial Healthcare Non-Profit Professional Services OVER 3,000 TRANSCEND CUSTOMERS Haigh Todd & Associates, Inc.

Education Enterprise OVER 3,000 TRANSCEND CUSTOMERS City and State Government White Bear Lake Area Public Schools

ShoreTel’s Pure IP Telephony Solutions

ShoreTel Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],ShoreTel’s Pure IP Unified Communications solutions transform business processes with performance, reliability and value.

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The ShoreTel Advantage 5 th Year In A Row! 3 rd Year In A Row! Most Satisfied 2 nd Year In A Row!

Focus on Pure IP Unified Communications (UC) ,[object Object],Device Independence Transparent Presence Multimedia and Smart Media Options Communications Enabled Business Processes

More Than 9,600+ Customers Across All Industries

Customer Satisfaction Survey Results Q1 CY05~Q2 CY09 Ranking World Class Very Good – Excellent

Infonetics: ShoreTel Shines at Ease-of-Use, Pricing, and Price-to-Performance Source: Infonetics Report. User Plans for Voice over IP: North America 2007 , April 2007

Lowest Total Cost of Ownership (TCO) ,[object Object],[object Object],[object Object],[object Object],[object Object],Capital Costs Start-Up Costs Ongoing Annual Operating Costs Less than 1,000 Lines More than 1,000 Lines Operational Costs (1) (2) Ongoing Operational Costs Less than 1,000 Lines More than 1,000 Lines (3) (4)

ShoreTel Products ShoreWare ® Applications ShorePhone TM IP Telephones ShoreGear ® Voice Switches Fully Featured Pure IP Unified Communications System Communications Made Easy.

ShoreGear Voice Switches ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ShoreGear Voice Switch Family ShoreGear 30 ShoreGear 50 ShoreGear 30BRI ShoreGear 90 ShoreGear 90BRI ShoreGear 220T1A ShoreGear 24A ShoreGear 90BRIV* ShoreGear E1k ShoreGear T1k ShoreGear 120 ShoreGear 50V ShoreGear 90V ShoreGear 220E1 ShoreGear 220T1

ShoreGear Availability 99.9997% 38.8 340,000 135,600 Mean 99.9997% 44.5 390,000 154,200 T1 and E1 99.9997% 34.2 300,000 132,300 40/8 99.9997% 34.2 300,000 91,000 60/12 99.9997% 38.8 340,000 84,500 120/24 Availability, 1 Hour MTTR Demonstrated MTBF Years Demonstrated MTBF Hours Predicted MTBF Hours ShoreGear Model

Minimizing Server Use Headquarters Regional Office Server Centric Alternative 9 5 Total Servers: 14 Call Processing E911 Paging Voicemail Desktop Call Handling Operator Client Integrated System Mgmt Total Servers Headquarters Regional Office 1 1 Total Servers: 2 Switch-based

ShoreTel 7 Group Pickup Escalation WG Overflow Web Reporting New Switches Contact Center Supports More Agents, Improved Workflow, Better Support for Abandoned Calls History of Continuous Innovation ShoreTel 1 144 Users Distributed PBX Desktop Applications Web Management ShoreTel 5.1 10,000 Users IP Phone Failover PSTN Failover 6-Way Conference Call Recording SMDI PBX 560/530/210 ShoreTel 1.1 Operator ShoreTel 1.2 Workgroup Routing CDR ShoreTel 2 1,000 Users Unified Msg Multi-Site SNMP ShoreTel 4.2 Distributed TMS Network PRI Account Codes ShoreTel 4.1 IP Phones AMIS 100 ShoreTel 3 5,000 Users Personal Call Mgr Presence Distributed VM Workgroup Queue Intl Dial Plan Contact Center Routing, IVR, ACD, CTI, E-mail / Web, Real-time rpt, Custom rpt ShoreTel 4.3 Multiple Line Intercom SoftPhone FindMe Web Client Multiplicity, Monitor, Barge Terminal Services ShoreTel 5.2 Languages Hunt Groups Whisper Page Group Page SMDI VM ShoreTel 6 Office Anywhere SIP Encryption On Net Dialing Prgm Buttons 110 ShoreTel 6.1 Bridge Call App Centrex Flash 212k 230 560g 115 265 IP 565 ShoreTel 7.5 Increased Capacity Improved Usability Extending Productivity IP 565g BB 24 ShoreTel 8.1 Expanded Range of Devices, Voicemail Switches; Advanced Functionality, Improved Flexibility for Remote Connectivity ShoreTel 8 Improved Interfaces, Video, Additional SIP Device Support IP 230g ShoreTel 9 Enhanced Personalized Communications ShoreTel 9 N+1 Spare Switch Option IP 8000 1998 1999 2000 2002 2001 2004 2003 2006 2005 2007 2008 2009

ShorePhone IP Telephones IP 115 Lobby IP 212 k Key Systems IP 230 / IP 230g* w/BB24 Operators / Assistants IP 265 Professional IP 560 / IP 560g* Executive/ Assistant IP 8000 Conference Rooms * Gigabit desktop support IP 565g* Color Bluetooth ®

Sound – High-Fidelity Voice Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],0 1000 2000 3000 4000 5000 6000 7000 Narrow Band (300–3400) Wide Band (50–7000) Frequency Range (Hz)

ShoreWare Personal Call Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ShoreWare Professional Call Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ShoreWare Operator Call Manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Streamlining customer interactions through high-quality call handling

ShoreWare Mobile Call Manager Simple Access to Information and Settings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Empowering the Mobile Worker ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Soft Phone Find Me IP Phone Office Anywhere  Increased Corporate Productivity

Headquarters Office ShoreGear-T1 ShoreGear-120/24 PSTN Choices in Teleworking Applications - VoiceMail - AutoAttendant - Workgroups - Management IP ShoreTel Call Manager Remote Worker Internet Customer’s Service Provider ,[object Object],[object Object],[object Object],[object Object],User’s Service Provider Soft Phone Voice and Data Software VPN IP Phone Hardware VPN Voice and Data PSTN Office Anywhere Software VPN Data

Applications for Business Integration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Complete Contact Center Portfolio Call Center Role Technology Basic Emerging Advanced Leading Edge Tactical Necessary Valued Asset Service Differentiator Enterprise-wide Strategic Value Workgroups Contact Center Enterprise Contact Center CIM Customer Interaction Management System

ShoreWare Contact Center Solutions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Safe from WAN and Router Failure ,[object Object],[object Object],[object Object],[object Object],[object Object],PSTN Regional Office Headquarters Office Branch Office PSTN IP WAN Internal Calls PSTN Fail-over for Internal Multi-site Calls External Calls PSTN

Safe from Call Processor Failure ,[object Object],[object Object],[object Object],PSTN Regional Office Headquarters Office Branch Office PSTN IP WAN IP Phone Fail-over PSTN

Safe from Trunk or PRI Gateway Failure ,[object Object],[object Object],[object Object],PSTN Regional Office Headquarters Office Branch Office PSTN IP WAN Gateway Fail-over for External Calls PSTN

Safe from LAN Failure ,[object Object],[object Object],PSTN Regional Office Headquarters Office Branch Office PSTN IP WAN LAN Port Fail-over PSTN

Safe from Voicemail Failure ,[object Object],[object Object],[object Object],[object Object],PSTN Regional Office Headquarters Office Branch Office PSTN IP WAN ShoreWare VM Server ShoreWare VM Server PSTN Distributed VM Server DoubleTake Server 50 or 90V 1 2 3

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The ShoreTel Advantage Most Satisfied 2 nd Year In A Row!

Thank You! Questions? Jim Anderson Transcend Communications 763-488-6056 [email_address]

Shoretel Corporate Overview Ja

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