This document provides an overview of value assessments and measuring what matters from a presentation by Will Tate of Management Alternatives, Inc. It discusses defining key metrics, both historically tracked ones like TMC fees, airline prices, and hotel rates, as well as newer considerations like customer satisfaction and expense management. It emphasizes that organizations should measure what they value in order to understand return on time spent and ensure metrics are properly prioritized.

1. Value Assessments: Measuring what Matters Presented by: Will Tate Management Alternatives, Inc. [email_address] 972-599-2833

2. • In the beginning was the Plan. • And then came the Assumptions. • And the Assumptions were without form. • And the Plan was without Substance. • And darkness was upon the face of the Workers. • And Workers spoke among themselves saying, "It is a crock of dung and it stinks.“ • And Workers went unto their Supervisors and said, "It is a crock of dung and we cannot live with the smell.“ • And Supervisors went unto their Managers saying, "It is a container of organic waste, and it is very strong, such that none may abide by it.“ • And Managers went unto their Directors, saying, "It is a vessel of fertilizer, and none may abide its strength.“ • And Directors spoke among themselves, saying to one another; "It contains that which aids plant growth, and it is very strong.“ • And Directors went to Vice Presidents, saying unto them, "It promotes growth, and it is very powerful.“ • And Vice Presidents went to the President, saying unto him "It has very powerful effects.“ • And the President looked upon the Plan and saw that it was good. • And the Plan became Policy.

10. Air Savings Multiply by Number of Trips to get Savings

11. Hotel Savings Multiply by Number of Nights to get Savings

13. TMC Process Standardization

14. Internal Benchmarking

27. It’s all About Communication

28. Clear Communication? To my darling husband, Before you return from your business trip, I just want to let you know about the small accident I had with our pick up truck when I turned into the driveway. Fortunately, its not too bad and I really didn't get hurt, so please don't worry too much about me. I was coming home from Wal-Mart when I turned into the driveway. I accidentally pushed down on the accelerator instead of the brake. The garage door is slightly bent but the pick up fortunately came to a halt when it bumped into your beloved Corvette. I am really sorry, but, I know with your kind-hearted personality, you will forgive me. You know how much I love you and care for you my sweetheart. I am enclosing a picture for you. I cannot wait to hold you in my arms again. Your loving wife. XXX P.S. Your girlfriend called.

30. Will Tate Management Alternatives, Inc. [email_address] 972-599-2833