1. Integra Evolution
IT Division
Consulting Services

2. Management Services
• Methodologies used: PMBOK, ICB,
Prince2, ProjectRGC
– Project Start
– Project Planning
– Project Execution
– Project Control
– Project Close-down

3. Management Services(2)
• Business process engineering
• Product lifecycle development
• Change management
• Risk and opportunities analysis
• Team development management
• Rolling project improvement
• Knowledge management

4. IT Infrastructure -
Design and Optimization
• Servers and components roles
definition and design.
• Network hardware and software
components, Unified Communication
Systems.
• Operating systems setup and
configuration, security policy, backup
and restoration policy

5. IT Database Services
• Complex system implementation (ERP,
CRM, WMS, SFA, EDI etc.)
• Reporting system development (MS
reporting services, MS OLAP – Excel
Cubes, special reporting applications)
• Business intelligence and knowledge
management systems

6. IT Office Applications
• Training in effective usage of Microsoft
Office Package Word, Excel, Power
Point, Outlook, Visio etc.
• Implementing automatic maintenance
procedures (Backup, Antivirus and/or
Antimalware scanning)

7. IT Development
for Special Applications
• Applications for special company needs.
• Internal web portal developments or
implementation.
• Development and search engine
optimization for company websites.

8. Quality Assurance
• SR EN ISO 19011:2003 quot;Guide for Auditing Quality
and/or Management Systems”
• SR EN ISO 14001:1996 quot;Environment Management
Systems – Specifications and Utilization guidequot;
• SR EN ISO 9001:2000 quot;Quality Management System.
Requirementsquot;
• SR EN ISO/CEI 17025:2001 quot;General Requirements
for Trial Laboratoriesquot;
• ISO 15189:2003 quot;Medical Laboratories - Particular
Requirements for Quality and Competencequot;