6. The Dynamics of Collaboration Face-to-face Telepresence Video Web Audio IM Social interaction to build relationships Present and edit documents See reaction and body language Simple clarification Discuss issues and actions 0 1 2 3 4 Meeting duration (hrs) Meeting needs
The first step is to decide who do you need to work with? How can you work with them? And how urgent is it? That way you decide the best method of delivery. But network and equipment are not enough Value is only created when the service is used , not when the equipment is bought. Let’s give an example of when to use various types of technology we just outlined to collaborate: Marketing manager of a company need to reshape a mobile device He needed to talk to R&D. contacted via IM, R&D guys was not in his desk. Market Manager could show simultaneous ring- Single Number reach. Saw IM to his phone. (avani) He answered yes I am available. In order to share doc he needs to go back to desk. Yes to share. Better to speak. Still on IM conversation. Then Marketing Manager opened a PC to PC call on the PC. Point to point call on OCS on the desktop Should escalate to video to show. Escalate to share an xls using Livemeeting Involved a 3 rd party. Who wasn’t available on net. Financial director needed to verify. Left message from FD on his buddy list to contact him on mobile. Call from OCS, off net to mobile. Then approve figures. Value was ok. Shows it is easy, cost effective. Can show TP to Polycom and round table and Cisco.
Help Cut wasted travelling time and improve productivity. Collaboration also brings other benefits such as improved employee productivity……. W e have found that home based workers are up to 30% more productive than their office based colleagues. It also improves Work life balance. Flexible workers are much more motivated due to their trust based relationship, this figure is backed up by our 20% below average absenteeism rate. BT home workers are 20% more productive and take 63% less sick leave AstraZeneca, a leading global pharmaceutical company, implemented BT MeetMe audio conferencing to improve cross-site collaboration. Information sessions to help employees use the technology proved popular. Branded AstraZeneca Conferencing, it has been customised to meet the company’s needs. It delivers faster decision making through involving people who would have been unable to travel to meetings. “ AstraZeneca Conferencing is a superb extension to the tools I need to efficiently and effectively manage my working day. Conferencing allows me to arrange a meeting at a moment’s notice with anyone, anywhere globally, resulting in quicker decisions and greater involvement with my colleagues.” http://www.conferencing.bt.com/infocentre/casestudies/casestudies_astrazeneca.jsp The implementation of Cisco CallManager and IP Call Centre software running on servers at Friends Provident’s twin data centres has enabled it to create a resilient virtual contact centre and use skills-based routing to improve customer service and meet wider marketing objectives. At the same time the IP Telephony infrastructure has enabled the introduction of centralised call recording with substantial staff training benefits and exciting future applications. The company has estimated that it will see a return on investment in just 18 months. Caixa Galicia - Spanish Bank A Cisco-IP based platform delivered by BT enables Spanish bank to take advantage of collaboration "We are now allowing people to set up conference calls from within Microsoft Outlook and will soon have it integrated into our banking applications, too. So, for instance, you will be able to call a client directly without changing screens if you have a query while looking at their bank file." This has brought about significant improvements in productivity and customer service, as inter-branch teams are able to collaborate more swiftly and effectively, so there are fewer delays in solving problems." Domingo Mantilla, Head of Telecommunications for Caixa Galicia
BT’s home based workers save BT £80 million per year on accommodation costs. Conferencing has eliminated one million meetings, and saved BT £169 million in travel costs. At BT we have 80,000 flexible workers of which 15,000 are home based Each home based worker saves us £6,000 a year on accommodation costs, saving us £80M per year. We also use other forms of flexibility to push up utilisation of space, and have saved £700M in the last 8 years on accommodation costs alone. Flexible working has helped transform our travel costs, for example we have saved £169M by using conferencing to eliminate one million face to face meetings. BT employees avoided travel expenses of more than £135 million a year, and freed up £103 million of management time. This equated to a saving of £238 million globally. If employees earn $80,000 and travel to three meetings per month, with four participants, a company can save approximately $110,000 in year one if 10 employees conduct 40% of meetings with immersive video. (Source: The Business Case for Videoconferencing. Wainhouse Research, August 2007) BT provided ABN AMRO with global voice consolidation, with common standards and central control across 3400 worldwide branches and 105,000 staff. BT delivered a Onevoice solution, a fully managed end-to-end voice VPN with fliexible tariffs saving ABN AMRO £2m a year. BT worked with Geo Services combining terrestrial and satellite technology to consolidate voice and data, reduce admin overheads, and improve connectivity to 34 countries at reduced cost ~$500k p.a. In the last year alone, BT Conferencing Services has enabled the National Health Service (NHS) to avoid more than 33,000 face-to-face meetings. This resulted in savings of more than £2.5 million in travel expenses, and thousands of hours of travel time. E.ON UK- Working with BT, E.ON have run a successful Microsoft Office Communications pilot which demonstrated in a short period the following: The analysis revealed that there were quantifiable cost reductions, as well as more intangible benefits mainly related to improved productivity. Gareth Naylor, Infrastructure Strategy Manager E.ON said: "During the OCS trial each user saved on average £39 per month from reduced travel and mobile communication costs. Users also saved an average of 5.8 hours per month through improved productivity, not including the travel time saved." BT helped Mondi Packaging standardise communications worldwide, with improved resilience at reduced cost: "Mondi Packaging Have retired legacy systems and messaging costs are projected to reduce by up to 60 per cent annually" Mike Scammells, Enterprise Enabling Infrastructure Co-ordinator at Mondi Packaging, explains: "The company's ambition is to unify and standardise operations, improve security and enable a single Mondi packaging dotcom domain and branding. But we had around 140 different email systems employing a variety of technologies including Lotus Notes and Sun iPlanet. We needed a cost effective rationalisation and support solution."
Give remote and mobile workers the same capabilities as office teams. Conduct business from any location. No-one from Unilever had to jump on a plane or book into an expensive hotel when more than 400 deodorant division people from around the world attended a conference with their global category board - all from the comfort of their own desks. Conferencing brought together 40 different countries in an instant; the first time a Unilever global category board had spoken to its entire community in this way. Commented one delegate in Chicago: "It was great to interact with the global brand directors. It's so much more powerful when you hear them talking spontaneously about the business issues." http://www.conferencing.bt.com/infocentre/casestudies/casestudies_unilever.jsp Good for companies who - have expanded through mergers but find old barriers limiting sharing: Synapse is agnostic to technology or organizational structures (unless the client wants to enforce them) therefore people will be drawn to cross these artificial lines. - have new and established tools that would benefit from wider exposure and adoption: Synapse surfaces collaboration to a wider audience, which leads new users to discover these tools - have a dispersed workforce with limited opportunities for ‘water cooler’ moments: Synapse lets people browse what their colleagues are doing and saying, and encourages them to join in conversation
Reduce energy consumption and carbon. With BT flexible employees travelling less and using less petrol, we have avoided the purchase of 12 million litres of fuel per year and reduced Co2 emissions by 55,000 tonnes BT employees worldwide have used conferencing to eliminate more than 860,000 meetings a year. The use of conferencing has reduced our carbon footprint by 55,000 tonnes of CO2. And we are helping our customers achieve the same sort of result. For example, Tesco used BT’s conferencing services to reduce carbon emissions by 2,446 tonnes a year, cut travel costs by more than £14m a year and enhance staff productivity by 18%. We expect even more customers to benefit as take up of our new video- conferencing solution increases. HOK - is a global provider of architectural planning, design, and delivery solutions “ I believe that with TelePresence a 20 per cent overall reduction in business travel is within reach,” he says, “potentially doubling the achievement required against our green policy targets.” John Bartolomi Director of IT Services HOK “ Every business line in HOK has a different reason why they love TelePresence. Marketing people love the fact that they can develop campaigns face-to-face. Project teams love the way they can collaborate and contribute on design aspects in real time. HR people love the ability to interview and sift potential employees at a distance. My IT people love more effective team meetings. The list just goes on and on.” John Bartolomi, Director of IT Services, comparing traditional conferencing with BT Telepresence: See our Carbon Impact Assessment tool from BT GS. And our BT Conferencing CO2 Savings Calculator http://btpeople.conferencing.bt.com/infocentre/casestudies/co2_calculate.jsp
Thanks…and I would be happy to answer any questions you have.
