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A perspective  on  Institutional Quality Assurance
QUALITY ??
National Conference on Innovations in Higher Education Quality Quality Enhancement Quality Sustenance Quality Promotion Quality Culture Quality Awareness Quality Assurance How are they different ?
QUA LITY  ASSURANCE Quality Culture
The Quality Assurance Program Advance Sustain Attain
Higher Education - Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Institutional quality assurance  - REQUIREMENTS Entire Institution! All Programmes! What? What are the  standards  ? Policy and procedures  for quality assurance F ormal mechanisms  for the approval, periodic review and monitoring of the programmes and awards. Assessment of students Public information Information systems Learning resources and student support Quality assurance of  teaching staff
QUALITY ASSURANCE  AT THE  LEVEL OF AN INSTITUTION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Need for Internalizing and Institutionalizing Quality Assurance –    measurement, analysis & improvement
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
Evaluating Institution Effectiveness - Challenging Programs Institution Students Central focus  of  learning Courses Social Experiences (Adventitious  happenings) Previous Academic Experiences Intentions, Goals, Commitments Psychology  of  individuals Pre entry  attributes I N T E G R A T I O N Empirical support Strong  Weak Competencies and Life Skills  acquired Societal demands Aspirations, Goals, Commitments 21 st  Century global  competition Departure attributes and decisions M A R K E T D E M A N D S
NEED  FOR A HIGH QUALITY LEARNING EXPERIENCE In the 21 st  century context Self learning Skills for moving with times Communication skills Significant and lasting learning Augmentation of Intelligence Quotient IQ) Emotional Quotient(EQ) Spiritual Quotient(SQ) Practical skills  Foundational knowledge Student engagement  Human dimensions Value education
The following aspects are to be emphasized: 1.   Commitment 2.  Team work and Team building 3.  Planning the Quality Assurance activities 4.  Arriving at an Institutional quality Model 5.  The discipline of Continuous Improvement 6.  Willingness to adopt changes 7.  March towards Excellence through strategic    planning 8.  Meet global challenges
1.  Commitment Wanting to do well, to feel a sense of belonging to a group or a team of people working towards the same goals, and being determined to achieve those goals or targets should be the natural aspirations  of staff in any organisation
2.  Importance of Team work  and  Team Building ,[object Object]
Use the Team Building Tool http://www.teambuildinginc.com
Key Roles of Teams
PLAN CHECK DO ACT 3.  Planning the Quality Assurance activities: The PDCA Cycle has utmost relevance to education institutions Plan a change to the process. Predict the effect this change will have and plan how the effects will be measured Implement the change on a small scale and measure the effects Adopt the change as a permanent modification to the process, or abandon it. Study the results to learn what effect the change had, if any.
Mission statement goals &  aims expected  outcomes process study  programmes research projects community services output graduates scientific production services 4.   Arriving at an Institutional Quality Model input management policy staff students funding facilities Realised mission Achieved goals Achieved outcomes Satisfaction stakeholders
5.   The Discipline of Continuous Improvement Teaching, Learning, Community Building Deploy Integrate  Approach  Learn
Quality improvement (TAKING MEASURES FOR CORRECTION AT EACH CYCLE) TEMPORAL QUALITY ASSURANCE  AT THE  LEVEL OF AN INSTITUTION Every next cycle  must be of better quality
6.  Be willing to adopt changes  Survival of any Institution  …… depends on  recognizing the writings on the wall ! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What makes an  institution Strong?   Quality and versatility  ,[object Object],[object Object],[object Object],[object Object]
Every institution must Plan for Change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality Assurance calls for: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quality enhancement is a multi-pronged transformation process  Gap analysis and awareness creation Faculty attitudinal change Institutional resources and  innovation Policy  reviews Administrative commitment Improved learning Changes In the Curricula Outcome: Effective education & employable graduates Multi-Stakeholder participation (all levels) Internalization and Institutionalization of Quality
Changing Ahead of the Curve “ Many institutions wait too long to attempt transformations, doing so only when the signs of trouble have become obvious.  But in today’s  unforgiving environment, that’s probably too late.  High performers by contrast, change  before they must, knowing that the best way to  transform is from a position of strength.”
Institutional Processes  to Improve Process  Evaluation 7. March Towards Excellence through Strategic Planning: Adopt the Performance Excellence Model Adopt Performance Improvement, Benchmarking & Innovation Process Implementation Improvement Plan (PIIP) ,[object Object],[object Object],[object Object],[object Object],Strategic Planning Shared Learnings
Vision into Action  is Strategic Planning  Vision Mission Culture Values Why are we in business? ? How do we do business? ? Where are we now? ? Where do we want to be? ? Strategies Environment Assessment Gap Analysis
Strategic Planning Process  contd … Goals Tactics Coordination Budgets How can we get there? ? How will we know we’ve arrived? ? Stakeholder satisfaction Reports Milestones
The difficult bit is ALWAYS  yet to be achieved IN THE CLIMB UP  THE EXCELLENCE MOUNTAIN
8. Higher Education: Global Challenges ,[object Object],[object Object],[object Object],[object Object],Recruit, retain, results ,[object Object],[object Object],Improve management processes Operations ,[object Object],[object Object],Realise value of research  Drive collaboration for innovation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Technology enablers Challenges Description Teaching Research
ICT Challenges ,[object Object],[object Object],[object Object],[object Object]
Seek Solutions to Meet the Digital Challenge Learning Delivery  & Management Teacher/Student Technology Experience Managed  Operating  Environment Integrated  Administration Learning Potential Programmes Community IT Academy Learner Psyche Learning Gateway Learning Suite Learning Network Manager Integrated  Administration
Enable Connected Learning Need:  A Learning Gateway  for a single, consistent framework that supports thriving communities of educators, policy makers, administrators, governments and students In too many cases stakeholders in higher education operate in loosely connected networks preventing true collaboration
[object Object]
This is how an HEI (and individual components of an HEI) would get  entangled if change is not adopted at an appropriate time  to MOVE FORWARD!!!  Then it would be a point of no return !!!  SO LET  US  ALL  ACT NOW
  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Therefore, Let us pledge to promote the eight “Rights” in an educational institution:
Let us  all  see  Learning  in  a  Whole  New  Light?
A perspective on institutional quality assurance

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A perspective on institutional quality assurance

  • 1. A perspective on Institutional Quality Assurance
  • 3. National Conference on Innovations in Higher Education Quality Quality Enhancement Quality Sustenance Quality Promotion Quality Culture Quality Awareness Quality Assurance How are they different ?
  • 4. QUA LITY ASSURANCE Quality Culture
  • 5. The Quality Assurance Program Advance Sustain Attain
  • 6.
  • 7. Institutional quality assurance - REQUIREMENTS Entire Institution! All Programmes! What? What are the standards ? Policy and procedures for quality assurance F ormal mechanisms for the approval, periodic review and monitoring of the programmes and awards. Assessment of students Public information Information systems Learning resources and student support Quality assurance of teaching staff
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Evaluating Institution Effectiveness - Challenging Programs Institution Students Central focus of learning Courses Social Experiences (Adventitious happenings) Previous Academic Experiences Intentions, Goals, Commitments Psychology of individuals Pre entry attributes I N T E G R A T I O N Empirical support Strong Weak Competencies and Life Skills acquired Societal demands Aspirations, Goals, Commitments 21 st Century global competition Departure attributes and decisions M A R K E T D E M A N D S
  • 13. NEED FOR A HIGH QUALITY LEARNING EXPERIENCE In the 21 st century context Self learning Skills for moving with times Communication skills Significant and lasting learning Augmentation of Intelligence Quotient IQ) Emotional Quotient(EQ) Spiritual Quotient(SQ) Practical skills Foundational knowledge Student engagement Human dimensions Value education
  • 14. The following aspects are to be emphasized: 1. Commitment 2. Team work and Team building 3. Planning the Quality Assurance activities 4. Arriving at an Institutional quality Model 5. The discipline of Continuous Improvement 6. Willingness to adopt changes 7. March towards Excellence through strategic planning 8. Meet global challenges
  • 15. 1. Commitment Wanting to do well, to feel a sense of belonging to a group or a team of people working towards the same goals, and being determined to achieve those goals or targets should be the natural aspirations of staff in any organisation
  • 16.
  • 17. Use the Team Building Tool http://www.teambuildinginc.com
  • 18. Key Roles of Teams
  • 19. PLAN CHECK DO ACT 3. Planning the Quality Assurance activities: The PDCA Cycle has utmost relevance to education institutions Plan a change to the process. Predict the effect this change will have and plan how the effects will be measured Implement the change on a small scale and measure the effects Adopt the change as a permanent modification to the process, or abandon it. Study the results to learn what effect the change had, if any.
  • 20. Mission statement goals & aims expected outcomes process study programmes research projects community services output graduates scientific production services 4. Arriving at an Institutional Quality Model input management policy staff students funding facilities Realised mission Achieved goals Achieved outcomes Satisfaction stakeholders
  • 21. 5. The Discipline of Continuous Improvement Teaching, Learning, Community Building Deploy Integrate Approach Learn
  • 22. Quality improvement (TAKING MEASURES FOR CORRECTION AT EACH CYCLE) TEMPORAL QUALITY ASSURANCE AT THE LEVEL OF AN INSTITUTION Every next cycle must be of better quality
  • 23.
  • 24.
  • 25.
  • 26.
  • 27. Quality enhancement is a multi-pronged transformation process Gap analysis and awareness creation Faculty attitudinal change Institutional resources and innovation Policy reviews Administrative commitment Improved learning Changes In the Curricula Outcome: Effective education & employable graduates Multi-Stakeholder participation (all levels) Internalization and Institutionalization of Quality
  • 28. Changing Ahead of the Curve “ Many institutions wait too long to attempt transformations, doing so only when the signs of trouble have become obvious. But in today’s unforgiving environment, that’s probably too late. High performers by contrast, change before they must, knowing that the best way to transform is from a position of strength.”
  • 29.
  • 30. Vision into Action is Strategic Planning Vision Mission Culture Values Why are we in business? ? How do we do business? ? Where are we now? ? Where do we want to be? ? Strategies Environment Assessment Gap Analysis
  • 31. Strategic Planning Process contd … Goals Tactics Coordination Budgets How can we get there? ? How will we know we’ve arrived? ? Stakeholder satisfaction Reports Milestones
  • 32. The difficult bit is ALWAYS yet to be achieved IN THE CLIMB UP THE EXCELLENCE MOUNTAIN
  • 33.
  • 34.
  • 35. Seek Solutions to Meet the Digital Challenge Learning Delivery & Management Teacher/Student Technology Experience Managed Operating Environment Integrated Administration Learning Potential Programmes Community IT Academy Learner Psyche Learning Gateway Learning Suite Learning Network Manager Integrated Administration
  • 36. Enable Connected Learning Need: A Learning Gateway for a single, consistent framework that supports thriving communities of educators, policy makers, administrators, governments and students In too many cases stakeholders in higher education operate in loosely connected networks preventing true collaboration
  • 37.
  • 38. This is how an HEI (and individual components of an HEI) would get entangled if change is not adopted at an appropriate time to MOVE FORWARD!!! Then it would be a point of no return !!! SO LET US ALL ACT NOW
  • 39.
  • 40. Let us all see Learning in a Whole New Light?