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Web App
Autopsy
 SXSW 2007
PHP

6 months to launch

Launched : July 2006

    3 Employees
Ruby on Rails

3 months to launch

Launched : July 2005

    6 Employees
Java

   5 months to launch

Launched : February 2004

     ~30 Employees
regonline
       .NET

 3 years to launch

 Launched : 1996

  50 Employees
Code Line Counts
     SXSW 2007
HTML          HTML : 7,616
Server Side 17%             CSS : 5,791
   40%         CSS
               13%   Server Side : 17,398
                     JavaScript : 12,719
       JavaScript
          29%             Total : 43,524
JavaScript             HTML : 14,650
           HTML
     13%
             26%           CSS : 5,767
                    Server Side : 28,031
              CSS
Server Side   10%   JavaScript : 7,183
   50%                   Total : 55,631
CSS        HTML : 55,000
Server Side           3%           CSS : 6,000
   70%
                            Server Side : 150,000
              HTML
              26%           JavaScript : 1,800
                                 Total : 212,800
         JavaScript
            1%
regonline
                           HTML / CSS : 137,327
Server Side
   72%                     Server Side : 395,501
              HTML / CSS
                           JavaScript : 16,479
                25%
                                 Total : 549,307
          JavaScript
             3%
Line Counts per
Business Process
     SXSW 2007
Marketing              Application : 35,380
Billing
         5%                      Billing : 4,979
 11%
     Support                    Support : 903
        2%     Application
                  81%         Marketing : 2,262
                                  Total : 43,524
Support              Application : 26,703
     19%
             Billing        Billing : 17,245
              31%          Support : 10,570
Application              Marketing : 1,113
   48%      Marketing        Total : 55,631
               2%
Application   Application : 189,550
             88%            Billing : 3,500
                           Support : 8,000
    Marketing            Marketing : 11,750
Support 6%                   Total : 212,800
  4%
     Billing
        2%
regonline
   Marketing
       3%
Billing
 2%Support              Application : 494,377
        5%                  Billing : 10,986
                           Support : 27,465
          Application    Marketing : 16,479
             90%             Total : 549,307
Support Requests
     SXSW 2007
12 per day


             8 per day


            45 per day


regonline   234 per day
Freestyle!
  SXSW 2007
7,000 invitations sent
to potential Beta Testers.
7,000 invitations sent
   to potential Beta Testers.

Only 3,500 created an account.
7,000 invitations sent
     to potential Beta Testers.

 Only 3,500 created an account.

Only 50 of them became customers
  (and we o ered them half o ).
Ads on Con rmation Page:
   10.5% clickthrough
119,000 visitors to Particletree

  3,600 click throughs (3%)

 252 created accounts (7%)

     2.5 customers (1%)
February 2004
     FeedBurner Launch
            157 feeds / 175 publishers

CUSTOMERS                                STATS
early adopter types
                                      hits, item clicks
  tech bloggers
June 2004
Calculating “Circulation”
         3,096 feeds / 2,958 publishers

CUSTOMERS                            STATS
early adopter types
                                  hits, item clicks
  tech bloggers                     circulation
May 2005
Tracking Item Views (“PRO stats”)
            56,149 feeds / 43,074 publishers

     CUSTOMERS                           STATS
     early adopter types
                                      hits, item clicks
       tech bloggers                    circulation
                                        item views
         podcasters

       blog networks
February 2006
     Feed Stats Redesign
      219,276 feeds / 142,423 publishers

 CUSTOMERS                               STATS
 early adopter types
                                       hits, item clicks
    tech bloggers                        subscribers
                                          item views
     podcasters
                                   reach, uncommon uses,
   blog networks                         downloads

commercial publishers
January 2007
 Site Stats (née Blogbeat)
        552,273 feeds / 329,453 publishers

   CUSTOMERS                               STATS
   early adopter types
                                        hits, item clicks
      tech bloggers                       subscribers
                                           item views
       podcasters
                                    reach, uncommon uses,
     blog networks                        downloads
                                       visitors, searches,
 commercial publishers
                                     referrers, pages, links
  entertainment media

non-traditional publishers
March 2007
 Headline Animator Stats
        597,855 feeds / 360,864 publishers

   CUSTOMERS                                    STATS
   early adopter types
                                          hits, item clicks
      tech bloggers                         subscribers
                                             item views
       podcasters
                                      reach, uncommon uses,
     blog networks                          downloads
                                            visitors, searches,
 commercial publishers
                                          referrers, pages, links
  entertainment media
                                          Headline Animator views
non-traditional publishers
Feeds              Feed Stats           Headline
                                                Publishers         Site Stats           Animator Stats
600,000



450,000
                                                                                                          views
                                                                                                     links
                                                                                                     incoming
300,000                                                                                              pages
                                                                                                     visitors
                                                                                 downloads
                                                                                 uncommon uses
                                                                                 reach
150,000
                                                           views
                           subscribers
              clicks
              hits
     0
                             early adopter types             podcasters             commercial publishers
                             tech bloggers                   blog networks          entertainment media
                             (Anil Dash, Fred Wilson,        (Ask A Ninja,          non-traditional publishers
                             Je Veen, Merlin Mann)           Diggnation,            (USA Today, Reuters, Ge en,
                                                             Gawker,                Marriott, Castrol)
                                                             Weblogs, Inc.)

          Feb ‘04      June ‘04                         May ‘05               Feb ‘06                  Jan ‘07
regonline
     Powered By Logo
339% increase in click through

   Video Spokesperson
11% increase in registrations

   Why Register Online?
 6% increase in registrations
Conversions
   SXSW 2007
Conversion per 100 Visits

               Free         Paid
              7.00%        1.00%

             11.00%        1.00%

              8.00%          N/A

regonline     1.52%        1.14%
Average Revenue
 per Customer
     SXSW 2007
$13.03/month


            $12.25/month


regonline   $131/month
Best and Worst Months
        SXSW 2007
Best     Worst
             Feb      Dec

             Jan      Dec

            Jan/Feb   Dec

regonline    Sept     Dec
Thanks!
Get Some @
http://particletree.com/sxsw/autopsy.zip

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Web App Autopsy

  • 2. PHP 6 months to launch Launched : July 2006 3 Employees
  • 3. Ruby on Rails 3 months to launch Launched : July 2005 6 Employees
  • 4. Java 5 months to launch Launched : February 2004 ~30 Employees
  • 5. regonline .NET 3 years to launch Launched : 1996 50 Employees
  • 6. Code Line Counts SXSW 2007
  • 7. HTML HTML : 7,616 Server Side 17% CSS : 5,791 40% CSS 13% Server Side : 17,398 JavaScript : 12,719 JavaScript 29% Total : 43,524
  • 8. JavaScript HTML : 14,650 HTML 13% 26% CSS : 5,767 Server Side : 28,031 CSS Server Side 10% JavaScript : 7,183 50% Total : 55,631
  • 9. CSS HTML : 55,000 Server Side 3% CSS : 6,000 70% Server Side : 150,000 HTML 26% JavaScript : 1,800 Total : 212,800 JavaScript 1%
  • 10. regonline HTML / CSS : 137,327 Server Side 72% Server Side : 395,501 HTML / CSS JavaScript : 16,479 25% Total : 549,307 JavaScript 3%
  • 11. Line Counts per Business Process SXSW 2007
  • 12. Marketing Application : 35,380 Billing 5% Billing : 4,979 11% Support Support : 903 2% Application 81% Marketing : 2,262 Total : 43,524
  • 13. Support Application : 26,703 19% Billing Billing : 17,245 31% Support : 10,570 Application Marketing : 1,113 48% Marketing Total : 55,631 2%
  • 14. Application Application : 189,550 88% Billing : 3,500 Support : 8,000 Marketing Marketing : 11,750 Support 6% Total : 212,800 4% Billing 2%
  • 15. regonline Marketing 3% Billing 2%Support Application : 494,377 5% Billing : 10,986 Support : 27,465 Application Marketing : 16,479 90% Total : 549,307
  • 16. Support Requests SXSW 2007
  • 17. 12 per day 8 per day 45 per day regonline 234 per day
  • 19.
  • 20. 7,000 invitations sent to potential Beta Testers.
  • 21. 7,000 invitations sent to potential Beta Testers. Only 3,500 created an account.
  • 22. 7,000 invitations sent to potential Beta Testers. Only 3,500 created an account. Only 50 of them became customers (and we o ered them half o ).
  • 23. Ads on Con rmation Page: 10.5% clickthrough
  • 24. 119,000 visitors to Particletree 3,600 click throughs (3%) 252 created accounts (7%) 2.5 customers (1%)
  • 25.
  • 26. February 2004 FeedBurner Launch 157 feeds / 175 publishers CUSTOMERS STATS early adopter types hits, item clicks tech bloggers
  • 27. June 2004 Calculating “Circulation” 3,096 feeds / 2,958 publishers CUSTOMERS STATS early adopter types hits, item clicks tech bloggers circulation
  • 28. May 2005 Tracking Item Views (“PRO stats”) 56,149 feeds / 43,074 publishers CUSTOMERS STATS early adopter types hits, item clicks tech bloggers circulation item views podcasters blog networks
  • 29. February 2006 Feed Stats Redesign 219,276 feeds / 142,423 publishers CUSTOMERS STATS early adopter types hits, item clicks tech bloggers subscribers item views podcasters reach, uncommon uses, blog networks downloads commercial publishers
  • 30. January 2007 Site Stats (née Blogbeat) 552,273 feeds / 329,453 publishers CUSTOMERS STATS early adopter types hits, item clicks tech bloggers subscribers item views podcasters reach, uncommon uses, blog networks downloads visitors, searches, commercial publishers referrers, pages, links entertainment media non-traditional publishers
  • 31. March 2007 Headline Animator Stats 597,855 feeds / 360,864 publishers CUSTOMERS STATS early adopter types hits, item clicks tech bloggers subscribers item views podcasters reach, uncommon uses, blog networks downloads visitors, searches, commercial publishers referrers, pages, links entertainment media Headline Animator views non-traditional publishers
  • 32. Feeds Feed Stats Headline Publishers Site Stats Animator Stats 600,000 450,000 views links incoming 300,000 pages visitors downloads uncommon uses reach 150,000 views subscribers clicks hits 0 early adopter types podcasters commercial publishers tech bloggers blog networks entertainment media (Anil Dash, Fred Wilson, (Ask A Ninja, non-traditional publishers Je Veen, Merlin Mann) Diggnation, (USA Today, Reuters, Ge en, Gawker, Marriott, Castrol) Weblogs, Inc.) Feb ‘04 June ‘04 May ‘05 Feb ‘06 Jan ‘07
  • 33. regonline Powered By Logo 339% increase in click through Video Spokesperson 11% increase in registrations Why Register Online? 6% increase in registrations
  • 34.
  • 35. Conversions SXSW 2007
  • 36. Conversion per 100 Visits Free Paid 7.00% 1.00% 11.00% 1.00% 8.00% N/A regonline 1.52% 1.14%
  • 37. Average Revenue per Customer SXSW 2007
  • 38. $13.03/month $12.25/month regonline $131/month
  • 39. Best and Worst Months SXSW 2007
  • 40. Best Worst Feb Dec Jan Dec Jan/Feb Dec regonline Sept Dec