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Knowing Organizations Richard McDermott McDermott Consulting [email_address] 303-545-6030 Thanks to Anders Hemre, Ericsson Research Canada, for contributing to the thinking for this presentation.
McDermott Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Putting Communities to Work ,[object Object]
Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Productivity " The most important contribution management needs to make in the 21st century is to increase the productivity of knowledge work and the knowledge worker."   - Peter Drucker, 1959
Productivity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],McDermott Consulting 
Knowledge Work Productivity * ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],* Source: Farrell, HBR 10/2003 76% 24% 6 sectors all other Productivity increase 1995-1999 McDermott Consulting 
What Happened? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],McDermott Consulting 
[object Object]
How to Improve KW Productivity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evolution of Communities of Practice "Great civilizations, like great cities, share a common feature. Evolving within them , and critical to their growth and refinement, are distinctive informal public gathering places.” - Ray Oldenberg
Origins of Community of Practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Evolution of Community of Practice ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Critical Success Factors To survive the pull of organizational demands, communities need structure and support.
CSF: Starting a Community ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CSF: Sustaining a Community ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Improving Knowledge Work ,[object Object],[object Object],McDermott Consulting 

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Richard Mcdermott Mc 1

  • 1. Knowing Organizations Richard McDermott McDermott Consulting [email_address] 303-545-6030 Thanks to Anders Hemre, Ericsson Research Canada, for contributing to the thinking for this presentation.
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  • 5. Productivity " The most important contribution management needs to make in the 21st century is to increase the productivity of knowledge work and the knowledge worker."   - Peter Drucker, 1959
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  • 11. Evolution of Communities of Practice "Great civilizations, like great cities, share a common feature. Evolving within them , and critical to their growth and refinement, are distinctive informal public gathering places.” - Ray Oldenberg
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  • 14. Critical Success Factors To survive the pull of organizational demands, communities need structure and support.
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