Incorporating Technology into Customer Service

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Ali Asaria of Well.ca presents on Incorporating Technology into Customer Service.

Tecnologia Negócios Educação

Ali Asaria - CEO, Founder
January 2010

Friday, January 22, 2010

Friday, January 22, 2010

(New design launching Jan 2010)

Friday, January 22, 2010

Friday, January 22, 2010

Friday, January 22, 2010

Friday, January 22, 2010

Friday, January 22, 2010

Friday, January 22, 2010

Friday, January 22, 2010

Our Customers

Friday, January 22, 2010

Friday, January 22, 2010

Friday, January 22, 2010

“Lots of products to choose from, easy navigation, fast
easy checkout, and super-fast shipping!!! Fast, zippy,
and totally un-hassley! Great customer service, and
communication!!! Thanks!!! :)”
Susan - Stella, Ontario

Friday, January 22, 2010

Livechat from the other day:

Friday, January 22, 2010

launch of
free shipping

Friday, January 22, 2010

A story about
Turtles

Friday, January 22, 2010

Customer Care
• Is being nice good for business?
• Things we try to do at Well.ca:
• Hand written notes
• Answer all questions
• Easy returns
• Do Recommend competition
• Do apologize when we make
mistakes
• Don’t time calls
Friday, January 22, 2010

Well.ca
Ali Asaria
ali@well.ca

Friday, January 22, 2010

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Incorporating Technology into Customer Service

1. Ali Asaria - CEO, Founder January 2010 Friday, January 22, 2010

2. Friday, January 22, 2010

3. (New design launching Jan 2010) Friday, January 22, 2010

4. Friday, January 22, 2010

5. Friday, January 22, 2010

6. Friday, January 22, 2010

7. Friday, January 22, 2010

8. Friday, January 22, 2010

9. Friday, January 22, 2010

10. Our Customers Friday, January 22, 2010

11. Friday, January 22, 2010

12. Friday, January 22, 2010

13. “Lots of products to choose from, easy navigation, fast easy checkout, and super-fast shipping!!! Fast, zippy, and totally un-hassley! Great customer service, and communication!!! Thanks!!! :)” Susan - Stella, Ontario Friday, January 22, 2010

14. Livechat from the other day: Friday, January 22, 2010

15. launch of free shipping Friday, January 22, 2010

16. A story about Turtles Friday, January 22, 2010

17. Customer Care • Is being nice good for business? • Things we try to do at Well.ca: • Hand written notes • Answer all questions • Easy returns • Do Recommend competition • Do apologize when we make mistakes • Don’t time calls Friday, January 22, 2010

18. Well.ca Ali Asaria ali@well.ca Friday, January 22, 2010